Compare Agiloft vs HappyFox
See this
comparison of Agiloft vs. HappyFox
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. HappyFox rates 4.6/5 stars with 112 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
 
Fantastic
$49
per staff / month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
Ease of Use
Ease of Use
8.2
9.3
Ease of Setup
Ease of Setup
7.5
8.9
Ease of Admin
Ease of Admin
8.4
9.1
Quality of Support
Quality of Support
8.7
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
Meets Requirements
Agiloft
9.0
HappyFox
8.9
Ease of Use
Agiloft
8.2
HappyFox
9.3
Ease of Setup
Agiloft
7.5
HappyFox
8.9
Ease of Admin
Agiloft
8.4
HappyFox
9.1
Quality of Support
Agiloft
8.7
HappyFox
9.2
Ease of Doing Business With
Agiloft
9.4
HappyFox
9.3
Product Direction (% positive)
Agiloft
8.9
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Agiloft
8.9
HappyFox
9.2
Ticket response user experience
Agiloft
8.7
HappyFox
9.1
Workflow
Agiloft
9.1
HappyFox
8.8
Response Automation
Agiloft
9.3
HappyFox
8.9
SLA Management
Agiloft
8.0
HappyFox
8.6
Attachments/Screencasts
Agiloft
8.5
HappyFox
8.4
Ticket Collaboration
Agiloft
9.4
HappyFox
8.9
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HappyFox
8.6
Searchable Articles
Agiloft
Not enough data available
HappyFox
8.9
Community Forums
Agiloft
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
HappyFox
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
HappyFox
7.7
Forum to Reponse
Agiloft
Not enough data available
HappyFox
8.2
Tickets and Tagging
Agiloft
Not enough data available
HappyFox
9.4
Live Chat
Agiloft
Not enough data available
HappyFox
8.1
Communication Channels
Customer Portal
Agiloft
8.9
HappyFox
9.0
Email to Case
Agiloft
8.8
HappyFox
9.2
Chat/Live Support
Agiloft
7.9
HappyFox
8.9
Social Integration
Agiloft
6.3
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HappyFox
Not enough data available
Customer and Contacts Database
Agiloft
8.6
HappyFox
8.5
Products and Version Tracking
Agiloft
8.0
HappyFox
8.6
Call Scripting
Agiloft
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
HappyFox
8.1
Knowledge Base
Agiloft
8.6
HappyFox
8.4
Ideas/Feedback
Agiloft
7.2
HappyFox
8.7
Q&A
Agiloft
7.4
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
HappyFox
8.3
Reporting
Agiloft
7.7
HappyFox
8.4
Dashboards
Agiloft
8.1
HappyFox
8.6
Platform
Mobile User Support
Agiloft
7.0
HappyFox
7.5
ITIL Compliance
Agiloft
8.9
HappyFox
9.1
Customization
Agiloft
9.1
HappyFox
8.3
User, Role, and Access Management
Agiloft
9.4
HappyFox
8.7
Internationalization
Agiloft
8.5
HappyFox
9.2
Performance & Reliability
Agiloft
8.8
HappyFox
9.2
Integration APIs
Agiloft
8.8
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
15.2%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
14.6%
 
Computer Software
16.3%
Computer Software
12.0%
 
Telecommunications
4.7%
Higher Education
6.3%
 
Renewables & Environment
4.7%
Real Estate
3.8%
 
Non-Profit Organization Management
4.7%
Education Management
3.8%
 
Other
34.9%
Other
59.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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