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Compare Agiloft, GrooveHQ, and Zendesk Support

Pricing

 
Groove Starter
$12
user/month
Essential
$5
/month
 
Groove Business
$22
user/month
Team
$19
/month
 
Groove Enterprise
$32
user/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Agiloft
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
7.9
8.7
Ease of Use
Ease of Use
8.2
9.0
8.6
Ease of Setup
Ease of Setup
7.5
9.3
8.2
Ease of Admin
Ease of Admin
8.4
9.3
8.3
Quality of Support
Quality of Support
8.7
8.5
8.3
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
8.4
Product Direction (% positive)
Product Direction (% positive)
8.9
7.0
7.6
Meets Requirements
Agiloft
9.0
GrooveHQ
7.9
Zendesk Support
8.7
Ease of Use
Agiloft
8.2
GrooveHQ
9.0
Zendesk Support
8.6
Ease of Setup
Agiloft
7.5
GrooveHQ
9.3
Zendesk Support
8.2
Ease of Admin
Agiloft
8.4
GrooveHQ
9.3
Zendesk Support
8.3
Quality of Support
Agiloft
8.7
GrooveHQ
8.5
Zendesk Support
8.3
Ease of Doing Business With
Agiloft
9.4
GrooveHQ
8.1
Zendesk Support
8.4
Product Direction (% positive)
Agiloft
8.9
GrooveHQ
7.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Agiloft
9.1
GrooveHQ
8.5
Zendesk Support
8.5
Response Automation
Agiloft
9.3
GrooveHQ
9.1
Zendesk Support
8.4
SLA Management
Agiloft
8.0
GrooveHQ
8.6
Zendesk Support
8.1
Attachments/Screencasts
Agiloft
8.5
GrooveHQ
8.3
Zendesk Support
8.4
Ticket Collaboration
Agiloft
9.4
GrooveHQ
8.7
Zendesk Support
8.6
Ticket creation user experience
Agiloft
8.9
GrooveHQ
9.2
Zendesk Support
8.9
Ticket response user experience
Agiloft
8.7
GrooveHQ
9.0
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
GrooveHQ
8.7
Zendesk Support
8.6
Searchable Articles
Agiloft
Not enough data available
GrooveHQ
8.9
Zendesk Support
8.6
Community Forums
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Agiloft
Not enough data available
GrooveHQ
9.8
Zendesk Support
8.9
Live Chat
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Agiloft
8.9
GrooveHQ
8.6
Zendesk Support
8.5
Email to Case
Agiloft
8.8
GrooveHQ
9.4
Zendesk Support
8.8
Chat/Live Support
Agiloft
7.9
GrooveHQ
6.7
Zendesk Support
8.4
Social Integration
Agiloft
6.3
GrooveHQ
8.5
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
GrooveHQ
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Agiloft
8.6
GrooveHQ
8.7
Zendesk Support
8.2
Products and Version Tracking
Agiloft
8.0
GrooveHQ
Not enough data available
Zendesk Support
8.2
Call Scripting
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
Agiloft
5.8
GrooveHQ
8.0
Zendesk Support
8.1
Knowledge Base
Agiloft
8.6
GrooveHQ
8.8
Zendesk Support
8.4
Ideas/Feedback
Agiloft
7.2
GrooveHQ
8.3
Zendesk Support
8.1
Q&A
Agiloft
7.4
GrooveHQ
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
GrooveHQ
6.4
Zendesk Support
8.0
Reporting
Agiloft
7.7
GrooveHQ
6.9
Zendesk Support
8.0
Dashboards
Agiloft
8.1
GrooveHQ
7.4
Zendesk Support
8.1
Platform
ITIL Compliance
Agiloft
8.9
GrooveHQ
Not enough data available
Zendesk Support
8.2
Mobile User Support
Agiloft
7.0
GrooveHQ
4.0
Zendesk Support
8.1
Customization
Agiloft
9.1
GrooveHQ
6.7
Zendesk Support
8.0
User, Role, and Access Management
Agiloft
9.4
GrooveHQ
8.1
Zendesk Support
8.3
Internationalization
Agiloft
8.5
GrooveHQ
7.7
Zendesk Support
8.2
Performance & Reliability
Agiloft
8.8
GrooveHQ
7.1
Zendesk Support
8.5
Integration APIs
Agiloft
8.8
GrooveHQ
8.1
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
75.9%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
24.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0%
16.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
26.7%
Computer Software
17.8%
 
Computer Software
16.3%
Internet
11.1%
Information Technology and Services
15.2%
 
Telecommunications
4.7%
Fund-Raising
6.7%
Internet
10.0%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.4%
Marketing and Advertising
4.8%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.4%
Retail
3.4%
 
Other
34.9%
Other
46.7%
Other
48.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Paul S.
Administrator in Management Consulting

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

GrooveHQ
Most Helpful Favorable Review
Paul S.
Administrator in Management Consulting

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

Most Helpful Critical Review
G2 User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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