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Compare Agiloft, GrooveHQ, and TeamSupport

Pricing

 
Groove Starter
$12
user/month
Support Desk
$50
/ agent / month billed annually
 
Groove Business
$22
user/month
Enterprise
$65
/ agent / month billed annually
 
Groove Enterprise
$32
user/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Agiloft
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
7.9
8.6
Ease of Use
Ease of Use
8.2
9.0
8.6
Ease of Setup
Ease of Setup
7.5
9.3
8.3
Ease of Admin
Ease of Admin
8.4
9.3
8.7
Quality of Support
Quality of Support
8.7
8.5
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
9.2
Product Direction (% positive)
Product Direction (% positive)
8.9
7.0
9.0
Meets Requirements
Agiloft
9.0
GrooveHQ
7.9
TeamSupport
8.6
Ease of Use
Agiloft
8.2
GrooveHQ
9.0
TeamSupport
8.6
Ease of Setup
Agiloft
7.5
GrooveHQ
9.3
TeamSupport
8.3
Ease of Admin
Agiloft
8.4
GrooveHQ
9.3
TeamSupport
8.7
Quality of Support
Agiloft
8.7
GrooveHQ
8.5
TeamSupport
8.8
Ease of Doing Business With
Agiloft
9.4
GrooveHQ
8.1
TeamSupport
9.2
Product Direction (% positive)
Agiloft
8.9
GrooveHQ
7.0
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Agiloft
9.1
GrooveHQ
8.5
TeamSupport
8.4
Response Automation
Agiloft
9.3
GrooveHQ
9.1
TeamSupport
8.5
SLA Management
Agiloft
8.0
GrooveHQ
8.6
TeamSupport
8.4
Attachments/Screencasts
Agiloft
8.5
GrooveHQ
8.3
TeamSupport
8.6
Ticket Collaboration
Agiloft
9.4
GrooveHQ
8.7
TeamSupport
8.8
Ticket creation user experience
Agiloft
8.9
GrooveHQ
9.2
TeamSupport
8.9
Ticket response user experience
Agiloft
8.7
GrooveHQ
9.0
TeamSupport
8.8
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
GrooveHQ
8.7
TeamSupport
8.4
Searchable Articles
Agiloft
Not enough data available
GrooveHQ
8.9
TeamSupport
8.3
Community Forums
Agiloft
Not enough data available
GrooveHQ
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Agiloft
Not enough data available
GrooveHQ
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Agiloft
Not enough data available
GrooveHQ
Not enough data available
TeamSupport
8.7
Forum to Reponse
Agiloft
Not enough data available
GrooveHQ
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Agiloft
Not enough data available
GrooveHQ
9.8
TeamSupport
8.9
Live Chat
Agiloft
Not enough data available
GrooveHQ
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
Agiloft
8.9
GrooveHQ
8.6
TeamSupport
8.4
Email to Case
Agiloft
8.8
GrooveHQ
9.4
TeamSupport
8.9
Chat/Live Support
Agiloft
7.9
GrooveHQ
6.7
TeamSupport
8.4
Social Integration
Agiloft
6.3
GrooveHQ
8.5
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
GrooveHQ
Not enough data available
TeamSupport
8.0
Customer and Contacts Database
Agiloft
8.6
GrooveHQ
8.7
TeamSupport
8.6
Products and Version Tracking
Agiloft
8.0
GrooveHQ
Not enough data available
TeamSupport
8.6
Call Scripting
Agiloft
Not enough data available
GrooveHQ
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
GrooveHQ
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
GrooveHQ
8.0
TeamSupport
8.3
Knowledge Base
Agiloft
8.6
GrooveHQ
8.8
TeamSupport
8.4
Ideas/Feedback
Agiloft
7.2
GrooveHQ
8.3
TeamSupport
8.4
Q&A
Agiloft
7.4
GrooveHQ
8.1
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
GrooveHQ
6.4
TeamSupport
Not enough data available
Reporting
Agiloft
7.7
GrooveHQ
6.9
TeamSupport
8.3
Dashboards
Agiloft
8.1
GrooveHQ
7.4
TeamSupport
8.6
Platform
ITIL Compliance
Agiloft
8.9
GrooveHQ
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
Agiloft
7.0
GrooveHQ
4.0
TeamSupport
7.4
Customization
Agiloft
9.1
GrooveHQ
6.7
TeamSupport
8.5
User, Role, and Access Management
Agiloft
9.4
GrooveHQ
8.1
TeamSupport
8.7
Internationalization
Agiloft
8.5
GrooveHQ
7.7
TeamSupport
7.9
Performance & Reliability
Agiloft
8.8
GrooveHQ
7.1
TeamSupport
8.7
Integration APIs
Agiloft
8.8
GrooveHQ
8.1
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
75.9%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
24.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0%
12.0%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
26.7%
Computer Software
26.6%
 
Computer Software
16.3%
Internet
11.1%
Information Technology and Services
21.0%
 
Telecommunications
4.7%
Fund-Raising
6.7%
Internet
5.6%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.4%
Financial Services
4.4%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.4%
Hospitality
3.7%
 
Other
34.9%
Other
46.7%
Other
38.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Computer Software

Extremely light weight, no unwanted features, we got started in less than few hours, was quite intuitive for me to set it up myself.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

GrooveHQ
Most Helpful Favorable Review
G2 User in Computer Software

Extremely light weight, no unwanted features, we got started in less than few hours, was quite intuitive for me to set it up myself.

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Agiloft
No videos provided
GrooveHQ
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Agiloft
No downloads provided
GrooveHQ
No downloads provided
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