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Compare Agiloft, GrooveHQ, and ServiceNow

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
7.9
8.4
Ease of Use
Ease of Use
8.2
9.0
7.4
Ease of Setup
Ease of Setup
7.5
9.3
7.2
Ease of Admin
Ease of Admin
8.4
9.3
7.8
Quality of Support
Quality of Support
8.7
8.5
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
7.0
7.8
Meets Requirements
Agiloft
9.0
GrooveHQ
7.9
ServiceNow
8.4
Ease of Use
Agiloft
8.2
GrooveHQ
9.0
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
GrooveHQ
9.3
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
GrooveHQ
9.3
ServiceNow
7.8
Quality of Support
Agiloft
8.7
GrooveHQ
8.5
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
GrooveHQ
8.1
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
GrooveHQ
7.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
75.9%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
24.1%
17.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0%
79.0%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.2%
Enterprise
79.0%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
26.7%
Information Technology and Services
27.6%
 
Computer Software
16.3%
Internet
11.1%
Hospital & Health Care
7.5%
 
Telecommunications
4.7%
Fund-Raising
6.7%
Higher Education
7.5%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.4%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.4%
Financial Services
6.1%
 
Other
34.9%
Other
46.7%
Other
44.4%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

GrooveHQ
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

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