Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Agiloft, GrooveHQ, and Samanage

Pricing

 
Groove Starter
$12
user/month
TEAM
$29
per month
 
Groove Business
$22
user/month
BUSINESS
$59
per month
 
Groove Enterprise
$32
user/month
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Free Trial
Agiloft
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
7.9
8.6
Ease of Use
Ease of Use
8.2
9.0
9.0
Ease of Setup
Ease of Setup
7.5
9.3
8.7
Ease of Admin
Ease of Admin
8.4
9.3
8.9
Quality of Support
Quality of Support
8.7
8.5
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
7.0
9.2
Meets Requirements
Agiloft
9.0
GrooveHQ
7.9
Samanage
8.6
Ease of Use
Agiloft
8.2
GrooveHQ
9.0
Samanage
9.0
Ease of Setup
Agiloft
7.5
GrooveHQ
9.3
Samanage
8.7
Ease of Admin
Agiloft
8.4
GrooveHQ
9.3
Samanage
8.9
Quality of Support
Agiloft
8.7
GrooveHQ
8.5
Samanage
9.0
Ease of Doing Business With
Agiloft
9.4
GrooveHQ
8.1
Samanage
9.1
Product Direction (% positive)
Agiloft
8.9
GrooveHQ
7.0
Samanage
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
75.9%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
24.1%
70.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0%
23.6%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
26.7%
Information Technology and Services
12.1%
 
Computer Software
16.3%
Internet
11.1%
Hospital & Health Care
10.6%
 
Telecommunications
4.7%
Fund-Raising
6.7%
Higher Education
5.8%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.4%
Education Management
5.2%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.4%
Financial Services
4.7%
 
Other
34.9%
Other
46.7%
Other
61.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Trevis P.
User

The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Jens Bech M.
Executive Sponsor in Computer Software

Too many features are mediocre. The sales material looks great, but when you actually have to use the features, most of the times, they lack important functionality.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

GrooveHQ
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Samanage
Most Helpful Favorable Review
Trevis P.
User

The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.

Most Helpful Critical Review
Jens Bech M.
Executive Sponsor in Computer Software

Too many features are mediocre. The sales material looks great, but when you actually have to use the features, most of the times, they lack important functionality.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
GrooveHQ
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
GrooveHQ
No downloads provided
Ask Agiloft a QuestionContact AgiloftRequest More InformationRequest More InformationAsk Samanage a QuestionContact Samanage