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Compare Agiloft, GrooveHQ, and Issuetrak

Pricing

 
Groove Starter
$12
user/month
Productivity
$19 (cloud)
mo/user/annual contract
 
Groove Business
$22
user/month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Groove Enterprise
$32
user/month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial
Free Trial
Agiloft
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
7.9
8.0
Ease of Use
Ease of Use
8.2
9.0
8.2
Ease of Setup
Ease of Setup
7.5
9.3
8.0
Ease of Admin
Ease of Admin
8.4
9.3
8.3
Quality of Support
Quality of Support
8.7
8.5
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
7.0
7.8
Meets Requirements
Agiloft
9.0
GrooveHQ
7.9
Issuetrak
8.0
Ease of Use
Agiloft
8.2
GrooveHQ
9.0
Issuetrak
8.2
Ease of Setup
Agiloft
7.5
GrooveHQ
9.3
Issuetrak
8.0
Ease of Admin
Agiloft
8.4
GrooveHQ
9.3
Issuetrak
8.3
Quality of Support
Agiloft
8.7
GrooveHQ
8.5
Issuetrak
9.0
Ease of Doing Business With
Agiloft
9.4
GrooveHQ
8.1
Issuetrak
9.3
Product Direction (% positive)
Agiloft
8.9
GrooveHQ
7.0
Issuetrak
7.8

Features

Ticket and Case Management
Workflow
Agiloft
9.1
GrooveHQ
8.5
Issuetrak
7.9
Response Automation
Agiloft
9.3
GrooveHQ
9.1
Issuetrak
8.2
SLA Management
Agiloft
8.0
GrooveHQ
8.6
Issuetrak
7.4
Attachments/Screencasts
Agiloft
8.5
GrooveHQ
8.3
Issuetrak
8.1
Ticket Collaboration
Agiloft
9.4
GrooveHQ
8.7
Issuetrak
8.1
Ticket creation user experience
Agiloft
8.9
GrooveHQ
9.2
Issuetrak
8.4
Ticket response user experience
Agiloft
8.7
GrooveHQ
9.0
Issuetrak
8.1
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
GrooveHQ
8.7
Issuetrak
Not enough data available
Searchable Articles
Agiloft
Not enough data available
GrooveHQ
8.9
Issuetrak
Not enough data available
Community Forums
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Issuetrak
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Issuetrak
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Issuetrak
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Issuetrak
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
GrooveHQ
9.8
Issuetrak
Not enough data available
Live Chat
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Issuetrak
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
GrooveHQ
8.6
Issuetrak
8.2
Email to Case
Agiloft
8.8
GrooveHQ
9.4
Issuetrak
8.4
Chat/Live Support
Agiloft
7.9
GrooveHQ
6.7
Issuetrak
7.3
Social Integration
Agiloft
6.3
GrooveHQ
8.5
Issuetrak
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
GrooveHQ
Not enough data available
Issuetrak
Not enough data available
Customer and Contacts Database
Agiloft
8.6
GrooveHQ
8.7
Issuetrak
7.8
Products and Version Tracking
Agiloft
8.0
GrooveHQ
Not enough data available
Issuetrak
7.9
Call Scripting
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Issuetrak
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Issuetrak
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
GrooveHQ
8.0
Issuetrak
8.3
Knowledge Base
Agiloft
8.6
GrooveHQ
8.8
Issuetrak
7.5
Ideas/Feedback
Agiloft
7.2
GrooveHQ
8.3
Issuetrak
7.8
Q&A
Agiloft
7.4
GrooveHQ
8.1
Issuetrak
7.6
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
GrooveHQ
6.4
Issuetrak
Not enough data available
Reporting
Agiloft
7.7
GrooveHQ
6.9
Issuetrak
6.8
Dashboards
Agiloft
8.1
GrooveHQ
7.4
Issuetrak
7.9
Platform
ITIL Compliance
Agiloft
8.9
GrooveHQ
Not enough data available
Issuetrak
6.9
Mobile User Support
Agiloft
7.0
GrooveHQ
4.0
Issuetrak
5.7
Customization
Agiloft
9.1
GrooveHQ
6.7
Issuetrak
7.7
User, Role, and Access Management
Agiloft
9.4
GrooveHQ
8.1
Issuetrak
8.3
Internationalization
Agiloft
8.5
GrooveHQ
7.7
Issuetrak
Not enough data available
Performance & Reliability
Agiloft
8.8
GrooveHQ
7.1
Issuetrak
9.2
Integration APIs
Agiloft
8.8
GrooveHQ
8.1
Issuetrak
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
75.9%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
24.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0%
34.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
26.7%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Internet
11.1%
Telecommunications
9.2%
 
Telecommunications
4.7%
Fund-Raising
6.7%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.4%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.4%
Education Management
6.2%
 
Other
34.9%
Other
46.7%
Other
53.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

GrooveHQ
Most Helpful Favorable Review
Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Screenshots

 
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