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Compare Agiloft vs GrooveHQ
See this
comparison of Agiloft vs. GrooveHQ
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. GrooveHQ rates 4.2/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial
Agiloft
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
7.9
Ease of Use
Ease of Use
8.2
9.0
Ease of Setup
Ease of Setup
7.5
9.3
Ease of Admin
Ease of Admin
8.4
9.3
Quality of Support
Quality of Support
8.7
8.5
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
7.0
Meets Requirements
Agiloft
9.0
GrooveHQ
7.9
Ease of Use
Agiloft
8.2
GrooveHQ
9.0
Ease of Setup
Agiloft
7.5
GrooveHQ
9.3
Ease of Admin
Agiloft
8.4
GrooveHQ
9.3
Quality of Support
Agiloft
8.7
GrooveHQ
8.5
Ease of Doing Business With
Agiloft
9.4
GrooveHQ
8.1
Product Direction (% positive)
Agiloft
8.9
GrooveHQ
7.0

Features

Ticket and Case Management
Workflow
Agiloft
9.1
GrooveHQ
8.5
Response Automation
Agiloft
9.3
GrooveHQ
9.1
SLA Management
Agiloft
8.0
GrooveHQ
8.6
Attachments/Screencasts
Agiloft
8.5
GrooveHQ
8.3
Ticket Collaboration
Agiloft
9.4
GrooveHQ
8.7
Ticket creation user experience
Agiloft
8.9
GrooveHQ
9.2
Ticket response user experience
Agiloft
8.7
GrooveHQ
9.0
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
GrooveHQ
8.7
Searchable Articles
Agiloft
Not enough data available
GrooveHQ
8.9
Community Forums
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
GrooveHQ
9.8
Live Chat
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
GrooveHQ
8.6
Email to Case
Agiloft
8.8
GrooveHQ
9.4
Chat/Live Support
Agiloft
7.9
GrooveHQ
6.7
Social Integration
Agiloft
6.3
GrooveHQ
8.5
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
GrooveHQ
Not enough data available
Customer and Contacts Database
Agiloft
8.6
GrooveHQ
8.7
Products and Version Tracking
Agiloft
8.0
GrooveHQ
Not enough data available
Call Scripting
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
GrooveHQ
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
GrooveHQ
8.0
Knowledge Base
Agiloft
8.6
GrooveHQ
8.8
Ideas/Feedback
Agiloft
7.2
GrooveHQ
8.3
Q&A
Agiloft
7.4
GrooveHQ
8.1
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
GrooveHQ
6.4
Reporting
Agiloft
7.7
GrooveHQ
6.9
Dashboards
Agiloft
8.1
GrooveHQ
7.4
Platform
ITIL Compliance
Agiloft
8.9
GrooveHQ
Not enough data available
Mobile User Support
Agiloft
7.0
GrooveHQ
4.0
Customization
Agiloft
9.1
GrooveHQ
6.7
User, Role, and Access Management
Agiloft
9.4
GrooveHQ
8.1
Internationalization
Agiloft
8.5
GrooveHQ
7.7
Performance & Reliability
Agiloft
8.8
GrooveHQ
7.1
Integration APIs
Agiloft
8.8
GrooveHQ
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
75.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
24.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
26.7%
 
Computer Software
16.3%
Internet
11.1%
 
Telecommunications
4.7%
Fund-Raising
6.7%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.4%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.4%
 
Other
34.9%
Other
46.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Screenshots

 
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