Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Agiloft, Gatekeeper, and TeamSupport

Pricing

 
ENTERPRISE
$2,950
Month
Support Desk
$50
/ agent / month billed annually
 
STARTER
$695
Month
Enterprise
$65
/ agent / month billed annually
 
Pro
$1,650
Month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.6
Ease of Use
Ease of Use
8.2
8.8
8.6
Ease of Setup
Ease of Setup
7.5
7.4
8.3
Ease of Admin
Ease of Admin
8.4
8.3
8.7
Quality of Support
Quality of Support
8.7
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
9.2
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
9.0
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
TeamSupport
8.6
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
TeamSupport
8.6
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
TeamSupport
8.3
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
TeamSupport
8.7
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
TeamSupport
8.8
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
TeamSupport
9.2
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
TeamSupport
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
11.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Computer Software
26.7%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Information Technology and Services
21.0%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Internet
5.7%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Financial Services
4.4%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Hospitality
3.7%
 
Other
34.9%
Other
48.5%
Other
38.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Paul H.
Executive Sponsor

I like the simple and easy to use interface when using Gatekeeper. The dashboards are clear and easy for all users to understand

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Gatekeeper
Most Helpful Favorable Review
Paul H.
Executive Sponsor

I like the simple and easy to use interface when using Gatekeeper. The dashboards are clear and easy for all users to understand

Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Agiloft a QuestionContact AgiloftAsk Gatekeeper a QuestionContact Gatekeeper