Compare Agiloft, Gatekeeper, ServiceNow, and Jira Service Desk

Pricing

 
ENTERPRISE
$2,950
Month
GET STARTED
$10
/month
 
STARTER
$695
Month
FOR GROWING TEAMS
$20
/agent/month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.4
8.5
Ease of Use
Ease of Use
8.2
8.8
7.4
7.9
Ease of Setup
Ease of Setup
7.5
7.4
7.2
7.3
Ease of Admin
Ease of Admin
8.4
8.3
7.8
7.4
Quality of Support
Quality of Support
8.7
9.0
7.9
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
7.9
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.4
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
Jira Service Desk
7.9
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.8
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
3.8%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
17.1%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
79.1%
43.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
27.6%
Information Technology and Services
28.4%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Hospital & Health Care
7.5%
Computer Software
15.3%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Higher Education
7.5%
Internet
6.0%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Computer Software
6.8%
Telecommunications
4.3%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Financial Services
6.1%
Financial Services
4.3%
 
Other
34.9%
Other
48.5%
Other
44.6%
Other
41.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Marketing and Advertising

I like the ability to customize gatekeeper into what fits your needs. You can add or take away as many add-ons which makes it super user friendly.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

G2 User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Gatekeeper
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I like the ability to customize gatekeeper into what fits your needs. You can add or take away as many add-ons which makes it super user friendly.

Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

Screenshots

 
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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos providedNo videos provided
Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
Jira Service Desk
No downloads provided
Ask Agiloft a QuestionContact AgiloftAsk Gatekeeper a QuestionContact GatekeeperAsk ServiceNow a QuestionContact ServiceNowAsk Jira Service Desk a QuestionContact Jira Service Desk