Compare Agiloft, Gatekeeper, ServiceNow, and Cherwell Service Management

Pricing

 
ENTERPRISE
$2,950
Month
 
STARTER
$695
Month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.4
8.2
Ease of Use
Ease of Use
8.2
8.8
7.4
7.7
Ease of Setup
Ease of Setup
7.5
7.4
7.2
7.4
Ease of Admin
Ease of Admin
8.4
8.3
7.8
8.2
Quality of Support
Quality of Support
8.7
9.0
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
7.8
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.4
Cherwell Service Management
8.2
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
Cherwell Service Management
7.7
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
Cherwell Service Management
7.4
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
Cherwell Service Management
8.2
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
Cherwell Service Management
8.3
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
Cherwell Service Management
8.8
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.8
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
3.8%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
17.1%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
79.1%
68.3%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
27.6%
Information Technology and Services
15.9%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Hospital & Health Care
7.5%
Hospital & Health Care
11.0%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Higher Education
7.5%
Higher Education
9.7%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Computer Software
6.8%
Government Administration
9.7%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Financial Services
6.1%
Financial Services
5.5%
 
Other
34.9%
Other
48.5%
Other
44.6%
Other
48.3%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Human Resources

Gatekeeper provides an intuitive system and is very responsive to our needs. I like Gatekeeper's ability to truly connect with the customer and Gatekeeper's will to actually listen to client's suggestions for improvement. They have a clear future roadmap...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Olivier V.
Administrator in Consumer Services

Cherwell is so easy to use and configure, even my grandmother could do it. Anything you want can be done within days, even hours. It's very reliable, it gets constantly updated with new features and Cherwell is a very customer-oriented company.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

G2 User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Gatekeeper
Most Helpful Favorable Review
G2 User in Human Resources

Gatekeeper provides an intuitive system and is very responsive to our needs. I like Gatekeeper's ability to truly connect with the customer and Gatekeeper's will to actually listen to client's suggestions for improvement. They have a clear future roadmap...

Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Cherwell Service Management
Most Helpful Favorable Review
Olivier V.
Administrator in Consumer Services

Cherwell is so easy to use and configure, even my grandmother could do it. Anything you want can be done within days, even hours. It's very reliable, it gets constantly updated with new features and Cherwell is a very customer-oriented company.

Most Helpful Critical Review
G2 User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

Screenshots

 
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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos provided

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
Cherwell Service Management

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
Cherwell Service Management
No downloads provided
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