Compare Agiloft, Gatekeeper, ServiceNow, and BMC Remedyforce

Pricing

 
ENTERPRISE
$2,950
Month
 
STARTER
$695
Month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
BMC Remedyforce
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.4
7.8
Ease of Use
Ease of Use
8.2
8.8
7.4
6.3
Ease of Setup
Ease of Setup
7.5
7.4
7.2
6.5
Ease of Admin
Ease of Admin
8.4
8.3
7.8
7.3
Quality of Support
Quality of Support
8.7
9.0
7.9
7.7
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
6.7
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
6.9
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.4
BMC Remedyforce
7.8
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
BMC Remedyforce
6.3
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
BMC Remedyforce
6.5
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
BMC Remedyforce
7.3
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
BMC Remedyforce
7.7
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
BMC Remedyforce
6.7
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.8
BMC Remedyforce
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
3.8%
5.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
17.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
79.1%
61.1%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%
BMC Remedyforce
Small-Business
5.6%
Mid-Market
33.3%
Enterprise
61.1%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
27.6%
Computer Software
40.9%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Hospital & Health Care
7.5%
Information Technology and Services
9.1%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Higher Education
7.5%
Financial Services
9.1%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Computer Software
6.8%
Philanthropy
4.5%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Financial Services
6.1%
Pharmaceuticals
4.5%
 
Other
34.9%
Other
48.5%
Other
44.6%
Other
31.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%
BMC Remedyforce
Computer Software
40.9%
Information Technology and Services
9.1%
Financial Services
9.1%
Philanthropy
4.5%
Pharmaceuticals
4.5%
Other
31.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Marketing and Advertising

I like the ability to customize gatekeeper into what fits your needs. You can add or take away as many add-ons which makes it super user friendly.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Rick G.
Executive Sponsor in Information Technology and Services

The ease and flexibility of setting up the tool to meet our Customers needs. And the ability to access to tool from any internet connection or smart-device.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

G2 User in Computer Software

support line and entry-level support not helpful

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Gatekeeper
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I like the ability to customize gatekeeper into what fits your needs. You can add or take away as many add-ons which makes it super user friendly.

Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

BMC Remedyforce
Most Helpful Favorable Review
Rick G.
Executive Sponsor in Information Technology and Services

The ease and flexibility of setting up the tool to meet our Customers needs. And the ability to access to tool from any internet connection or smart-device.

Most Helpful Critical Review
G2 User in Computer Software

support line and entry-level support not helpful

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3

Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos providedNo videos provided
Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
BMC Remedyforce
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
BMC Remedyforce
No downloads provided
Ask Agiloft a QuestionContact AgiloftAsk Gatekeeper a QuestionContact GatekeeperAsk ServiceNow a QuestionContact ServiceNowAsk BMC Remedyforce a QuestionContact BMC Remedyforce