Compare Agiloft, Gatekeeper, ServiceNow, and BMC Remedyforce

Pricing

 
ENTERPRISE
$2,950
Month
 
STARTER
$695
Month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
BMC Remedyforce
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.4
7.9
Ease of Use
Ease of Use
8.2
8.8
7.4
6.4
Ease of Setup
Ease of Setup
7.5
7.4
7.2
6.5
Ease of Admin
Ease of Admin
8.4
8.3
7.8
7.3
Quality of Support
Quality of Support
8.7
9.0
7.9
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
6.7
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
7.1
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.4
BMC Remedyforce
7.9
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
BMC Remedyforce
6.4
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
BMC Remedyforce
6.5
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
BMC Remedyforce
7.3
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
BMC Remedyforce
7.9
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
BMC Remedyforce
6.7
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.8
BMC Remedyforce
7.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
18.2%
4.1%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
59.1%
16.9%
36.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
22.7%
78.9%
57.9%
Agiloft
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
4.1%
Mid-Market
16.9%
Enterprise
78.9%
BMC Remedyforce
Small-Business
5.3%
Mid-Market
36.8%
Enterprise
57.9%

Reviewers' Industry

 
Information Technology and Services
30.8%
Information Technology and Services
13.6%
Information Technology and Services
27.9%
Computer Software
35.0%
 
Computer Software
17.9%
Financial Services
13.6%
Hospital & Health Care
7.0%
Information Technology and Services
15.0%
 
Telecommunications
5.1%
Non-Profit Organization Management
9.1%
Higher Education
6.7%
Philanthropy
5.0%
 
Non-Profit Organization Management
5.1%
Marketing and Advertising
9.1%
Computer Software
6.5%
Pharmaceuticals
5.0%
 
Marketing and Advertising
5.1%
Telecommunications
4.5%
Financial Services
5.4%
Internet
5.0%
 
Other
35.9%
Other
50.0%
Other
46.5%
Other
35.0%
Agiloft
Information Technology and Services
30.8%
Computer Software
17.9%
Telecommunications
5.1%
Non-Profit Organization Management
5.1%
Marketing and Advertising
5.1%
Other
35.9%
Gatekeeper
Information Technology and Services
13.6%
Financial Services
13.6%
Non-Profit Organization Management
9.1%
Marketing and Advertising
9.1%
Telecommunications
4.5%
Other
50.0%
ServiceNow
Information Technology and Services
27.9%
Hospital & Health Care
7.0%
Higher Education
6.7%
Computer Software
6.5%
Financial Services
5.4%
Other
46.5%
BMC Remedyforce
Computer Software
35.0%
Information Technology and Services
15.0%
Philanthropy
5.0%
Pharmaceuticals
5.0%
Internet
5.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

customization; unique identifiers; open API; user friendly; design is sleek!

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

G2 User in Information Technology and Services

I like the fact that you can change an incident to a request without having to cancel the incident ticket, it provides a seamless experience when working on tickets.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

G2 User in Computer Software

support line and entry-level support not helpful

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

Gatekeeper
Most Helpful Favorable Review
G2 User

customization; unique identifiers; open API; user friendly; design is sleek!

Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

BMC Remedyforce
Most Helpful Favorable Review
G2 User in Information Technology and Services

I like the fact that you can change an incident to a request without having to cancel the incident ticket, it provides a seamless experience when working on tickets.

Most Helpful Critical Review
G2 User in Computer Software

support line and entry-level support not helpful

Screenshots

 
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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos providedNo videos provided
Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
BMC Remedyforce
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
BMC Remedyforce
No downloads provided
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