Compare Agiloft, Gatekeeper, ServiceNow, and BMC Remedy

Pricing

 
ENTERPRISE
$2,950
Month
 
STARTER
$695
Month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.4
7.9
Ease of Use
Ease of Use
8.2
8.8
7.4
7.1
Ease of Setup
Ease of Setup
7.5
7.4
7.2
6.9
Ease of Admin
Ease of Admin
8.4
8.3
7.8
7.2
Quality of Support
Quality of Support
8.7
9.0
7.9
7.4
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
5.9
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.4
BMC Remedy
7.9
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
BMC Remedy
7.1
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
BMC Remedy
6.9
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
BMC Remedy
7.2
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
BMC Remedy
7.4
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
BMC Remedy
7.9
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
18.2%
4.1%
4.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
59.1%
16.8%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
22.7%
79.0%
74.8%
Agiloft
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.0%
BMC Remedy
Small-Business
4.0%
Mid-Market
21.2%
Enterprise
74.8%

Reviewers' Industry

 
Information Technology and Services
30.8%
Information Technology and Services
13.6%
Information Technology and Services
27.8%
Information Technology and Services
33.0%
 
Computer Software
17.9%
Financial Services
13.6%
Hospital & Health Care
7.0%
Telecommunications
8.8%
 
Telecommunications
5.1%
Non-Profit Organization Management
9.1%
Higher Education
6.6%
Hospital & Health Care
6.6%
 
Non-Profit Organization Management
5.1%
Marketing and Advertising
9.1%
Computer Software
6.5%
Computer Software
4.4%
 
Marketing and Advertising
5.1%
Telecommunications
4.5%
Financial Services
5.6%
Higher Education
4.0%
 
Other
35.9%
Other
50.0%
Other
46.6%
Other
43.2%
Agiloft
Information Technology and Services
30.8%
Computer Software
17.9%
Telecommunications
5.1%
Non-Profit Organization Management
5.1%
Marketing and Advertising
5.1%
Other
35.9%
Gatekeeper
Information Technology and Services
13.6%
Financial Services
13.6%
Non-Profit Organization Management
9.1%
Marketing and Advertising
9.1%
Telecommunications
4.5%
Other
50.0%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
7.0%
Higher Education
6.6%
Computer Software
6.5%
Financial Services
5.6%
Other
46.6%
BMC Remedy
Information Technology and Services
33.0%
Telecommunications
8.8%
Hospital & Health Care
6.6%
Computer Software
4.4%
Higher Education
4.0%
Other
43.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Raja M.
Administrator

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Gatekeeper
Most Helpful Favorable Review
Raja M.
Administrator

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to...

Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos providedNo videos provided
Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
BMC Remedy
No downloads provided
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