Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Agiloft, Gatekeeper, and Issuetrak

Pricing

 
ENTERPRISE
$2,950
Month
Productivity
$19 (cloud)
mo/user/annual contract
 
STARTER
$695
Month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Pro
$1,650
Month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.0
Ease of Use
Ease of Use
8.2
8.8
8.2
Ease of Setup
Ease of Setup
7.5
7.4
8.0
Ease of Admin
Ease of Admin
8.4
8.3
8.3
Quality of Support
Quality of Support
8.7
9.0
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
Issuetrak
8.0
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
Issuetrak
8.2
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
Issuetrak
8.0
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
Issuetrak
8.3
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
Issuetrak
9.0
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
Issuetrak
9.3
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
Issuetrak
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
34.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Telecommunications
9.2%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Education Management
6.2%
 
Other
34.9%
Other
48.5%
Other
53.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User

Intuitive, easy to use , budget friendly, scalable

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Gatekeeper
Most Helpful Favorable Review
G2 User

Intuitive, easy to use , budget friendly, scalable

Most Helpful Critical Review
G2 User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Screenshots

 
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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos provided
Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

Issuetrak
No videos provided

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
Issuetrak
No downloads provided
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