Compare Agiloft vs Freshdesk

See this
comparison of Agiloft vs. Freshdesk
based on data from user reviews. Agiloft rates 4.6/5 stars with 40 reviews. Freshdesk rates 4.4/5 stars with 2,165 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Agiloft
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
Ease of Use
Ease of Use
8.2
8.8
Ease of Setup
Ease of Setup
7.5
8.6
Ease of Admin
Ease of Admin
8.5
8.7
Quality of Support
Quality of Support
8.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.8
Product Direction (% positive)
Product Direction (% positive)
8.9
8.7
Meets Requirements
Agiloft
9.0
Freshdesk
8.5
Ease of Use
Agiloft
8.2
Freshdesk
8.8
Ease of Setup
Agiloft
7.5
Freshdesk
8.6
Ease of Admin
Agiloft
8.5
Freshdesk
8.7
Quality of Support
Agiloft
8.6
Freshdesk
8.9
Ease of Doing Business With
Agiloft
9.4
Freshdesk
8.8
Product Direction (% positive)
Agiloft
8.9
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Agiloft
8.8
Freshdesk
8.9
Ticket response user experience
Agiloft
8.7
Freshdesk
8.8
Workflow
Agiloft
9.2
Freshdesk
8.4
Response Automation
Agiloft
9.3
Freshdesk
8.4
SLA Management
Agiloft
8.0
Freshdesk
8.2
Attachments/Screencasts
Agiloft
8.4
Freshdesk
8.4
Ticket Collaboration
Agiloft
9.4
Freshdesk
8.6
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Freshdesk
8.7
Searchable Articles
Agiloft
Not enough data available
Freshdesk
8.6
Community Forums
Agiloft
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Agiloft
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Agiloft
Not enough data available
Freshdesk
7.2
Forum to Reponse
Agiloft
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Agiloft
Not enough data available
Freshdesk
8.8
Live Chat
Agiloft
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
Agiloft
8.9
Freshdesk
8.6
Email to Case
Agiloft
8.8
Freshdesk
8.9
Chat/Live Support
Agiloft
7.9
Freshdesk
8.5
Social Integration
Agiloft
6.3
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Freshdesk
8.3
Customer and Contacts Database
Agiloft
8.6
Freshdesk
8.0
Products and Version Tracking
Agiloft
8.3
Freshdesk
8.3
Call Scripting
Agiloft
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Agiloft
6.4
Freshdesk
8.3
Knowledge Base
Agiloft
8.6
Freshdesk
8.5
Ideas/Feedback
Agiloft
7.3
Freshdesk
8.3
Q&A
Agiloft
7.5
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Agiloft
6.0
Freshdesk
8.2
Reporting
Agiloft
7.8
Freshdesk
7.9
Dashboards
Agiloft
8.2
Freshdesk
8.2
Platform
Mobile User Support
Agiloft
7.0
Freshdesk
8.1
ITIL Compliance
Agiloft
8.9
Freshdesk
8.3
Customization
Agiloft
9.1
Freshdesk
8.0
User, Role, and Access Management
Agiloft
9.4
Freshdesk
8.5
Internationalization
Agiloft
8.5
Freshdesk
8.1
Performance & Reliability
Agiloft
8.8
Freshdesk
8.8
Integration APIs
Agiloft
8.8
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.4%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.9%
11.4%
Agiloft
Small-Business
48.6%
Mid-Market
32.4%
Enterprise
18.9%
Freshdesk
Small-Business
52.4%
Mid-Market
36.2%
Enterprise
11.4%

Reviewers' Industry

 
Information Technology and Services
30.0%
Information Technology and Services
19.6%
 
Computer Software
17.5%
Computer Software
13.4%
 
Telecommunications
5.0%
Internet
5.6%
 
Non-Profit Organization Management
5.0%
Education Management
3.9%
 
Marketing and Advertising
5.0%
Marketing and Advertising
3.2%
 
Other
37.5%
Other
54.3%
Agiloft
Information Technology and Services
30.0%
Computer Software
17.5%
Telecommunications
5.0%
Non-Profit Organization Management
5.0%
Marketing and Advertising
5.0%
Other
37.5%
Freshdesk
Information Technology and Services
19.6%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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