Compare Agiloft vs BMC Remedyforce

See this
comparison of Agiloft vs. BMC Remedyforce
based on data from user reviews. Agiloft rates 4.6/5 stars with 40 reviews. BMC Remedyforce rates 3.4/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
BMC Remedyforce
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
7.9
Ease of Use
Ease of Use
8.2
6.4
Ease of Setup
Ease of Setup
7.5
6.5
Ease of Admin
Ease of Admin
8.5
7.3
Quality of Support
Quality of Support
8.6
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
6.7
Product Direction (% positive)
Product Direction (% positive)
8.9
7.1
Meets Requirements
Agiloft
9.0
BMC Remedyforce
7.9
Ease of Use
Agiloft
8.2
BMC Remedyforce
6.4
Ease of Setup
Agiloft
7.5
BMC Remedyforce
6.5
Ease of Admin
Agiloft
8.5
BMC Remedyforce
7.3
Quality of Support
Agiloft
8.6
BMC Remedyforce
7.9
Ease of Doing Business With
Agiloft
9.4
BMC Remedyforce
6.7
Product Direction (% positive)
Agiloft
8.9
BMC Remedyforce
7.1

Features

Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
BMC Remedyforce
Not enough data available
Ticket Prioritization
Agiloft
8.0
BMC Remedyforce
Not enough data available
Ticket Notifications
Agiloft
8.7
BMC Remedyforce
Not enough data available
Knowledge Base
Agiloft
Not enough data available
BMC Remedyforce
Not enough data available
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
BMC Remedyforce
Not enough data available
Reporting
Dashboards
Agiloft
5.7
BMC Remedyforce
9.3
Time Tracking
Agiloft
Not enough data available
BMC Remedyforce
Not enough data available
Surveys
Agiloft
Not enough data available
BMC Remedyforce
Not enough data available
Access & Usability
Mobile
Agiloft
6.3
BMC Remedyforce
Not enough data available
Self Service
Agiloft
8.0
BMC Remedyforce
9.0
Active Directory
Agiloft
Not enough data available
BMC Remedyforce
9.3
Multi-Channel Access
Agiloft
Not enough data available
BMC Remedyforce
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
5.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.4%
36.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.9%
57.9%
Agiloft
Small-Business
48.6%
Mid-Market
32.4%
Enterprise
18.9%
BMC Remedyforce
Small-Business
5.3%
Mid-Market
36.8%
Enterprise
57.9%

Reviewers' Industry

 
Information Technology and Services
30.0%
Computer Software
35.0%
 
Computer Software
17.5%
Information Technology and Services
15.0%
 
Telecommunications
5.0%
Philanthropy
5.0%
 
Non-Profit Organization Management
5.0%
Pharmaceuticals
5.0%
 
Marketing and Advertising
5.0%
Internet
5.0%
 
Other
37.5%
Other
35.0%
Agiloft
Information Technology and Services
30.0%
Computer Software
17.5%
Telecommunications
5.0%
Non-Profit Organization Management
5.0%
Marketing and Advertising
5.0%
Other
37.5%
BMC Remedyforce
Computer Software
35.0%
Information Technology and Services
15.0%
Philanthropy
5.0%
Pharmaceuticals
5.0%
Internet
5.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Daniel N.
Administrator in Import and Export

Desde que se implementó RemedyForce en nuestra organización, se destacan la posibilidad de sacar reportes personalizados de manera sencilla para el usuario, permitiendo utilizar la estadística confiable para mejorar procesos y lograr un mejor servicio de...

Most Helpful Critical Review
Most Helpful Critical Review
User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Administrator in Computer Software
Administrator in Computer Software

support line and entry-level support not helpful

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

BMC Remedyforce
Most Helpful Favorable Review
Daniel N.
Administrator in Import and Export

Desde que se implementó RemedyForce en nuestra organización, se destacan la posibilidad de sacar reportes personalizados de manera sencilla para el usuario, permitiendo utilizar la estadística confiable para mejorar procesos y lograr un mejor servicio de...

Most Helpful Critical Review
Administrator in Computer Software
Administrator in Computer Software

support line and entry-level support not helpful

Screenshots

 
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BMC Remedyforce
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