Compare Agiloft vs Aspect CXP Pro

See this
comparison of Agiloft vs. Aspect CXP Pro
based on data from user reviews. Agiloft rates 4.6/5 stars with 40 reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
Aspect CXP Pro
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
Ease of Use
Ease of Use
8.2
8.8
Ease of Setup
Ease of Setup
7.5
8.7
Ease of Admin
Ease of Admin
8.5
8.8
Quality of Support
Quality of Support
8.6
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
8.7
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
Meets Requirements
Agiloft
9.0
Aspect CXP Pro
8.9
Ease of Use
Agiloft
8.2
Aspect CXP Pro
8.8
Ease of Setup
Agiloft
7.5
Aspect CXP Pro
8.7
Ease of Admin
Agiloft
8.5
Aspect CXP Pro
8.8
Quality of Support
Agiloft
8.6
Aspect CXP Pro
8.0
Ease of Doing Business With
Agiloft
9.4
Aspect CXP Pro
8.7
Product Direction (% positive)
Agiloft
8.9
Aspect CXP Pro
9.2

Features

Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Aspect CXP Pro
8.2
Searchable Articles
Agiloft
Not enough data available
Aspect CXP Pro
8.0
Community Forums
Agiloft
Not enough data available
Aspect CXP Pro
6.5
Interactive FAQs & Forums
Agiloft
Not enough data available
Aspect CXP Pro
7.5
Interaction
Web Portals
Agiloft
Not enough data available
Aspect CXP Pro
8.5
Forum to Reponse
Agiloft
Not enough data available
Aspect CXP Pro
8.5
Tickets and Tagging
Agiloft
Not enough data available
Aspect CXP Pro
8.7
Live Chat
Agiloft
Not enough data available
Aspect CXP Pro
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.4%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.9%
33.3%
Agiloft
Small-Business
48.6%
Mid-Market
32.4%
Enterprise
18.9%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%

Reviewers' Industry

 
Information Technology and Services
30.0%
Information Technology and Services
33.3%
 
Computer Software
17.5%
Hospital & Health Care
26.7%
 
Telecommunications
5.0%
Airlines/Aviation
13.3%
 
Non-Profit Organization Management
5.0%
Telecommunications
6.7%
 
Marketing and Advertising
5.0%
Insurance
6.7%
 
Other
37.5%
Other
13.3%
Agiloft
Information Technology and Services
30.0%
Computer Software
17.5%
Telecommunications
5.0%
Non-Profit Organization Management
5.0%
Marketing and Advertising
5.0%
Other
37.5%
Aspect CXP Pro
Information Technology and Services
33.3%
Hospital & Health Care
26.7%
Airlines/Aviation
13.3%
Telecommunications
6.7%
Insurance
6.7%
Other
13.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

User

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

Most Helpful Critical Review
Most Helpful Critical Review
User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Executive Sponsor

Flexibility and compatibility of the product

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Aspect CXP Pro
Most Helpful Favorable Review
User

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Screenshots

 
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Aspect CXP Pro

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
Aspect CXP Pro
No downloads provided
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