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Compare Agiloft, AnswerDash, and Zendesk Support

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
AnswerDash
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
8.7
Ease of Use
Ease of Use
8.2
8.0
8.6
Ease of Setup
Ease of Setup
7.5
7.4
8.2
Ease of Admin
Ease of Admin
8.4
8.5
8.3
Quality of Support
Quality of Support
8.7
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
8.9
6.7
7.6
Meets Requirements
Agiloft
9.0
AnswerDash
8.3
Zendesk Support
8.7
Ease of Use
Agiloft
8.2
AnswerDash
8.0
Zendesk Support
8.6
Ease of Setup
Agiloft
7.5
AnswerDash
7.4
Zendesk Support
8.2
Ease of Admin
Agiloft
8.4
AnswerDash
8.5
Zendesk Support
8.3
Quality of Support
Agiloft
8.7
AnswerDash
8.9
Zendesk Support
8.3
Ease of Doing Business With
Agiloft
9.4
AnswerDash
8.9
Zendesk Support
8.4
Product Direction (% positive)
Agiloft
8.9
AnswerDash
6.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Agiloft
Not enough data available
AnswerDash
Not enough data available
Zendesk Support
8.6
Searchable Articles
Agiloft
Not enough data available
AnswerDash
Not enough data available
Zendesk Support
8.6
Community Forums
Agiloft
Not enough data available
AnswerDash
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Agiloft
Not enough data available
AnswerDash
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Agiloft
Not enough data available
AnswerDash
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Agiloft
Not enough data available
AnswerDash
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Agiloft
Not enough data available
AnswerDash
Not enough data available
Zendesk Support
8.9
Live Chat
Agiloft
Not enough data available
AnswerDash
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.6%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
28.6%
16.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.6%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
20.0%
Computer Software
17.8%
 
Computer Software
16.3%
Information Technology and Services
20.0%
Information Technology and Services
15.3%
 
Telecommunications
4.7%
Computer Software
13.3%
Internet
10.1%
 
Renewables & Environment
4.7%
Telecommunications
6.7%
Marketing and Advertising
4.7%
 
Non-Profit Organization Management
4.7%
Printing
6.7%
Retail
3.3%
 
Other
34.9%
Other
33.3%
Other
48.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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