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Compare Agiloft, AnswerDash, and TeamSupport

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
AnswerDash
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
8.6
Ease of Use
Ease of Use
8.2
8.0
8.6
Ease of Setup
Ease of Setup
7.5
7.4
8.3
Ease of Admin
Ease of Admin
8.4
8.5
8.7
Quality of Support
Quality of Support
8.7
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
8.9
6.7
9.0
Meets Requirements
Agiloft
9.0
AnswerDash
8.3
TeamSupport
8.6
Ease of Use
Agiloft
8.2
AnswerDash
8.0
TeamSupport
8.6
Ease of Setup
Agiloft
7.5
AnswerDash
7.4
TeamSupport
8.3
Ease of Admin
Agiloft
8.4
AnswerDash
8.5
TeamSupport
8.7
Quality of Support
Agiloft
8.7
AnswerDash
8.9
TeamSupport
8.8
Ease of Doing Business With
Agiloft
9.4
AnswerDash
8.9
TeamSupport
9.2
Product Direction (% positive)
Agiloft
8.9
AnswerDash
6.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Agiloft
Not enough data available
AnswerDash
Not enough data available
TeamSupport
8.3
Searchable Articles
Agiloft
Not enough data available
AnswerDash
Not enough data available
TeamSupport
8.3
Community Forums
Agiloft
Not enough data available
AnswerDash
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Agiloft
Not enough data available
AnswerDash
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Agiloft
Not enough data available
AnswerDash
Not enough data available
TeamSupport
8.7
Forum to Reponse
Agiloft
Not enough data available
AnswerDash
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Agiloft
Not enough data available
AnswerDash
Not enough data available
TeamSupport
8.8
Live Chat
Agiloft
Not enough data available
AnswerDash
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.6%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
28.6%
11.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
20.0%
Computer Software
26.7%
 
Computer Software
16.3%
Information Technology and Services
20.0%
Information Technology and Services
21.0%
 
Telecommunications
4.7%
Computer Software
13.3%
Internet
5.7%
 
Renewables & Environment
4.7%
Telecommunications
6.7%
Financial Services
4.4%
 
Non-Profit Organization Management
4.7%
Printing
6.7%
Hospitality
3.7%
 
Other
34.9%
Other
33.3%
Other
38.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Agiloft
No videos provided
AnswerDash
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Agiloft
No downloads provided
AnswerDash
No downloads provided
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