Compare Agiloft, AnswerDash, ServiceNow, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
AnswerDash
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
8.4
8.5
Ease of Use
Ease of Use
8.2
8.0
7.4
7.9
Ease of Setup
Ease of Setup
7.5
7.4
7.2
7.3
Ease of Admin
Ease of Admin
8.4
8.5
7.8
7.4
Quality of Support
Quality of Support
8.7
8.9
7.9
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
6.7
7.8
7.9
Meets Requirements
Agiloft
9.0
AnswerDash
8.3
ServiceNow
8.4
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
AnswerDash
8.0
ServiceNow
7.4
Jira Service Desk
7.9
Ease of Setup
Agiloft
7.5
AnswerDash
7.4
ServiceNow
7.2
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
AnswerDash
8.5
ServiceNow
7.8
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
AnswerDash
8.9
ServiceNow
7.9
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
AnswerDash
8.9
ServiceNow
8.1
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
AnswerDash
6.7
ServiceNow
7.8
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
3.8%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.6%
17.1%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
28.6%
79.1%
43.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
20.0%
Information Technology and Services
27.6%
Information Technology and Services
28.4%
 
Computer Software
16.3%
Information Technology and Services
20.0%
Hospital & Health Care
7.5%
Computer Software
15.3%
 
Telecommunications
4.7%
Computer Software
13.3%
Higher Education
7.5%
Internet
6.0%
 
Renewables & Environment
4.7%
Telecommunications
6.7%
Computer Software
6.8%
Telecommunications
4.3%
 
Non-Profit Organization Management
4.7%
Printing
6.7%
Financial Services
6.0%
Financial Services
4.3%
 
Other
34.9%
Other
33.3%
Other
44.7%
Other
41.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.0%
Other
44.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

G2 User in Internet

do not currently have any dislikes from this tool

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

do not currently have any dislikes from this tool

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