Compare Agiloft, AnswerDash, ServiceNow, and Cherwell Service Management

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
AnswerDash
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
8.4
8.2
Ease of Use
Ease of Use
8.2
8.0
7.4
7.7
Ease of Setup
Ease of Setup
7.5
7.4
7.2
7.4
Ease of Admin
Ease of Admin
8.4
8.5
7.8
8.2
Quality of Support
Quality of Support
8.7
8.9
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
8.9
6.7
7.8
7.8
Meets Requirements
Agiloft
9.0
AnswerDash
8.3
ServiceNow
8.4
Cherwell Service Management
8.2
Ease of Use
Agiloft
8.2
AnswerDash
8.0
ServiceNow
7.4
Cherwell Service Management
7.7
Ease of Setup
Agiloft
7.5
AnswerDash
7.4
ServiceNow
7.2
Cherwell Service Management
7.4
Ease of Admin
Agiloft
8.4
AnswerDash
8.5
ServiceNow
7.8
Cherwell Service Management
8.2
Quality of Support
Agiloft
8.7
AnswerDash
8.9
ServiceNow
7.9
Cherwell Service Management
8.3
Ease of Doing Business With
Agiloft
9.4
AnswerDash
8.9
ServiceNow
8.1
Cherwell Service Management
8.8
Product Direction (% positive)
Agiloft
8.9
AnswerDash
6.7
ServiceNow
7.8
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
4.0%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.6%
17.0%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
28.6%
79.0%
68.3%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
ServiceNow
Small-Business
4.0%
Mid-Market
17.0%
Enterprise
79.0%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
20.0%
Information Technology and Services
27.5%
Information Technology and Services
15.9%
 
Computer Software
16.3%
Information Technology and Services
20.0%
Hospital & Health Care
7.4%
Hospital & Health Care
11.0%
 
Telecommunications
4.7%
Computer Software
13.3%
Higher Education
7.4%
Higher Education
9.7%
 
Renewables & Environment
4.7%
Telecommunications
6.7%
Computer Software
6.7%
Government Administration
9.7%
 
Non-Profit Organization Management
4.7%
Printing
6.7%
Financial Services
6.0%
Financial Services
5.5%
 
Other
34.9%
Other
33.3%
Other
44.8%
Other
48.3%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
ServiceNow
Information Technology and Services
27.5%
Hospital & Health Care
7.4%
Higher Education
7.4%
Computer Software
6.7%
Financial Services
6.0%
Other
44.8%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

John A.
Administrator in Hospital & Health Care

Its easy configuration and upgrade resiliency is helpful and reassuring. The Dashboards are also easy to use and replaced most needs for reporting.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

We had some server down issues during our use.

AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Cherwell Service Management
Most Helpful Favorable Review
John A.
Administrator in Hospital & Health Care

Its easy configuration and upgrade resiliency is helpful and reassuring. The Dashboards are also easy to use and replaced most needs for reporting.

Most Helpful Critical Review
G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Agiloft
No videos provided
AnswerDash
No videos provided
ServiceNow
No videos provided
Cherwell Service Management

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
AnswerDash
No downloads provided
ServiceNow
No downloads provided
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