Compare Agiloft, AnswerDash, ServiceNow, and BMC Remedy

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
AnswerDash
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
8.4
8.0
Ease of Use
Ease of Use
8.2
8.0
7.4
7.1
Ease of Setup
Ease of Setup
7.5
7.4
7.2
6.9
Ease of Admin
Ease of Admin
8.4
8.5
7.8
7.2
Quality of Support
Quality of Support
8.7
8.9
7.9
7.4
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
8.9
6.7
7.8
5.9
Meets Requirements
Agiloft
9.0
AnswerDash
8.3
ServiceNow
8.4
BMC Remedy
8.0
Ease of Use
Agiloft
8.2
AnswerDash
8.0
ServiceNow
7.4
BMC Remedy
7.1
Ease of Setup
Agiloft
7.5
AnswerDash
7.4
ServiceNow
7.2
BMC Remedy
6.9
Ease of Admin
Agiloft
8.4
AnswerDash
8.5
ServiceNow
7.8
BMC Remedy
7.2
Quality of Support
Agiloft
8.7
AnswerDash
8.9
ServiceNow
7.9
BMC Remedy
7.4
Ease of Doing Business With
Agiloft
9.4
AnswerDash
8.9
ServiceNow
8.1
BMC Remedy
7.9
Product Direction (% positive)
Agiloft
8.9
AnswerDash
6.7
ServiceNow
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
3.8%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.6%
17.1%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
28.6%
79.1%
74.3%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
20.0%
Information Technology and Services
27.6%
Information Technology and Services
32.3%
 
Computer Software
16.3%
Information Technology and Services
20.0%
Hospital & Health Care
7.5%
Telecommunications
9.3%
 
Telecommunications
4.7%
Computer Software
13.3%
Higher Education
7.5%
Hospital & Health Care
6.1%
 
Renewables & Environment
4.7%
Telecommunications
6.7%
Computer Software
6.8%
Higher Education
4.3%
 
Non-Profit Organization Management
4.7%
Printing
6.7%
Financial Services
6.1%
Computer Software
4.3%
 
Other
34.9%
Other
33.3%
Other
44.6%
Other
43.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

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