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Compare Agiloft, AnswerDash, and ServiceNow

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
AnswerDash
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
8.4
Ease of Use
Ease of Use
8.2
8.0
7.4
Ease of Setup
Ease of Setup
7.5
7.4
7.2
Ease of Admin
Ease of Admin
8.4
8.5
7.8
Quality of Support
Quality of Support
8.7
8.9
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
6.7
7.8
Meets Requirements
Agiloft
9.0
AnswerDash
8.3
ServiceNow
8.4
Ease of Use
Agiloft
8.2
AnswerDash
8.0
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
AnswerDash
7.4
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
AnswerDash
8.5
ServiceNow
7.8
Quality of Support
Agiloft
8.7
AnswerDash
8.9
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
AnswerDash
8.9
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
AnswerDash
6.7
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.6%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
28.6%
78.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
20.0%
Information Technology and Services
27.6%
 
Computer Software
16.3%
Information Technology and Services
20.0%
Hospital & Health Care
7.5%
 
Telecommunications
4.7%
Computer Software
13.3%
Higher Education
7.5%
 
Renewables & Environment
4.7%
Telecommunications
6.7%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Printing
6.7%
Financial Services
6.1%
 
Other
34.9%
Other
33.3%
Other
44.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

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