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Compare Agiloft, AnswerDash, and Issuetrak

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
AnswerDash
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
8.0
Ease of Use
Ease of Use
8.2
8.0
8.2
Ease of Setup
Ease of Setup
7.5
7.4
8.0
Ease of Admin
Ease of Admin
8.4
8.5
8.3
Quality of Support
Quality of Support
8.7
8.9
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
6.7
7.8
Meets Requirements
Agiloft
9.0
AnswerDash
8.3
Issuetrak
8.0
Ease of Use
Agiloft
8.2
AnswerDash
8.0
Issuetrak
8.2
Ease of Setup
Agiloft
7.5
AnswerDash
7.4
Issuetrak
8.0
Ease of Admin
Agiloft
8.4
AnswerDash
8.5
Issuetrak
8.3
Quality of Support
Agiloft
8.7
AnswerDash
8.9
Issuetrak
9.0
Ease of Doing Business With
Agiloft
9.4
AnswerDash
8.9
Issuetrak
9.3
Product Direction (% positive)
Agiloft
8.9
AnswerDash
6.7
Issuetrak
7.8

Features

Knowledge Share
Knowledge Base
Agiloft
Not enough data available
AnswerDash
Not enough data available
Issuetrak
Not enough data available
Searchable Articles
Agiloft
Not enough data available
AnswerDash
Not enough data available
Issuetrak
Not enough data available
Community Forums
Agiloft
Not enough data available
AnswerDash
Not enough data available
Issuetrak
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
AnswerDash
Not enough data available
Issuetrak
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
AnswerDash
Not enough data available
Issuetrak
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
AnswerDash
Not enough data available
Issuetrak
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
AnswerDash
Not enough data available
Issuetrak
Not enough data available
Live Chat
Agiloft
Not enough data available
AnswerDash
Not enough data available
Issuetrak
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.6%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
28.6%
34.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
20.0%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Information Technology and Services
20.0%
Telecommunications
9.2%
 
Telecommunications
4.7%
Computer Software
13.3%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Telecommunications
6.7%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Printing
6.7%
Education Management
6.2%
 
Other
34.9%
Other
33.3%
Other
53.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Screenshots

 
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