# Agile CRM, Platformly vs Capsule CRM Comparison

| | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 365 | 106 | 491 | 
| **Largest Market Segment** | Small-Business (77.0% of reviews) | Small-Business (93.1% of reviews) | Small-Business (93.3% of reviews) | 
| **Entry Level Price** | $0 per month | $0 month | $0.00 2 Users Per Month | 

---
## Top Pros & Cons

### Agile CRM

Pros:
- Ease of Use (4 reviews)
- Effective (4 reviews)

Cons:
- Not Intuitive (4 reviews)
- Poor Customer Support (4 reviews)

### Platformly

Pros:
- Business Growth (1 reviews)
- Business Support (1 reviews)

Cons:
- Performance Issues (1 reviews)
- Slow Loading (1 reviews)

### Capsule CRM

Pros:
- Ease of Use (72 reviews)
- Customer Support (38 reviews)

Cons:
- Missing Features (14 reviews)
- Limited Customization (11 reviews)

---
## Ratings Comparison
| Rating | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
  | **Meets Requirements** | 8.1 (321 reviews) | 9.2 (99 reviews) | 9.0 (408 reviews) | 
  | **Ease of Use** | 8.1 (321 reviews) | 8.3 (98 reviews) | 9.4 (432 reviews) | 
  | **Ease of Setup** | 7.9 (176 reviews) | 8.1 (56 reviews) | 9.3 (314 reviews) | 
  | **Ease of Admin** | 8.2 (166 reviews) | 8.8 (53 reviews) | 9.4 (180 reviews) | 
  | **Quality of Support** | 7.9 (314 reviews) | 9.3 (98 reviews) | 9.4 (358 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (165 reviews) | 9.3 (52 reviews) | 9.5 (174 reviews) | 
  | **Product Direction (% positive)** | 7.6 (317 reviews) | 9.9 (95 reviews) | 9.3 (404 reviews) | 

---
## Pricing

### Agile CRM

#### Entry-Level Pricing

Plan: Free

Price: $0 per month

Description: For 10 Users

Key Features:
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring

[Browse all 4 editions](https://www.g2.com/products/agile-crm/pricing)

#### Free Trial

Yes

### Platformly

#### Entry-Level Pricing

Plan: Starter

Price: $0 month

Description: All Platformly features available with such limitations: 10,000 emails/mo, 1 dashboard, 1 domain, 5 integrations, 10,000 link vists/mo,  10,000 page visits/mo + the price for the number of contacts you have (starts at $19/mo for 1000 contacts)


[Browse all 3 editions](https://www.g2.com/products/platformly/pricing)

#### Free Trial

Yes

### Capsule CRM

#### Entry-Level Pricing

Plan: Free

Price: $0.00 2 Users Per Month

Description: Our free CRM to help you get started with basic features for up to 2 users.

Key Features:
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists

[Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.4/10 | 47 |
| **Platformly** | N/A | N/A |
| **Capsule CRM** | 8.0/10 | 387 |

#### Sales Force Automation

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Contact & Account Management** | 8.1 (39 reviews) ✓ Verified | Not enough data | 9.1 (345 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.5 (29 reviews) | Feature Not Available | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.7 (37 reviews) ✓ Verified | Not enough data | 8.9 (338 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (38 reviews) ✓ Verified | Not enough data | 9.1 (350 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.2 (30 reviews) ✓ Verified | Not enough data | 7.4 (269 reviews) | 
| **Desktop Integration** | 7.2 (29 reviews) ✓ Verified | Not enough data | 8.4 (304 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (29 reviews) ✓ Verified | Not enough data | 7.4 (266 reviews) | 
| **Quote & Order Management** | 7.0 (27 reviews) ✓ Verified | Not enough data | 7.4 (261 reviews) | 
| **Customer Contract Management** | 7.5 (30 reviews) ✓ Verified | Not enough data | 8.2 (290 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Email Marketing** | 7.4 (37 reviews) ✓ Verified | Not enough data | 7.8 (286 reviews) | 
| **Campaign Management** | 7.7 (33 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Lead Management** | 7.2 (36 reviews) ✓ Verified | Not enough data | 8.8 (311 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 6.7 (32 reviews) ✓ Verified | Not enough data | Feature Not Available | 

#### Customer Support

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Case Management** | 7.0 (34 reviews) ✓ Verified | Not enough data | 8.6 (298 reviews) ✓ Verified | 
| **Customer Support Portal** | 6.6 (33 reviews) ✓ Verified | Not enough data | 8.3 (282 reviews) | 
| **Knowledge Base** | 6.5 (33 reviews) ✓ Verified | Not enough data | 8.4 (286 reviews) | 
| **Call Center Features** | 6.4 (32 reviews) ✓ Verified | Not enough data | 7.4 (257 reviews) | 
| **Support Analytics** | 6.9 (30 reviews) ✓ Verified | Not enough data | 7.9 (253 reviews) | 

#### Reporting & Analytics

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Reporting** | 6.9 (31 reviews) ✓ Verified | Not enough data | 8.0 (295 reviews) ✓ Verified | 
| **Dashboards** | 7.1 (34 reviews) ✓ Verified | Not enough data | 8.6 (302 reviews) ✓ Verified | 
| **Forecasting** | 6.8 (28 reviews) ✓ Verified | Not enough data | 7.9 (272 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Social Collaboration Features** | 7.9 (27 reviews) ✓ Verified | Not enough data | 7.4 (255 reviews) ✓ Verified | 
| **Social Network Integration** | 8.5 (25 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Mobile User Support** | 7.9 (25 reviews) ✓ Verified | Not enough data | 8.3 (270 reviews) ✓ Verified | 

#### Platform

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Customization** | 7.1 (13 reviews) ✓ Verified | Not enough data | 8.3 (285 reviews) ✓ Verified | 
| **Workflow Capability** | 7.6 (16 reviews) ✓ Verified | Not enough data | 8.4 (280 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.6 (13 reviews) ✓ Verified | Not enough data | 8.6 (281 reviews) ✓ Verified | 
| **Internationalization** | 8.1 (7 reviews) ✓ Verified | Not enough data | 7.5 (243 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.1 (9 reviews) ✓ Verified | Not enough data | 6.7 (228 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.8 (10 reviews) ✓ Verified | Not enough data | 7.5 (255 reviews) ✓ Verified | 
| **Performance and Reliability** | 6.8 (16 reviews) ✓ Verified | Not enough data | 9.4 (284 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (9 reviews) ✓ Verified | Not enough data | 7.4 (246 reviews) | 

#### Integration

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.8 (12 reviews) ✓ Verified | Not enough data | 8.2 (267 reviews) ✓ Verified | 
| **Integration APIs** | 7.1 (12 reviews) ✓ Verified | Not enough data | 7.8 (258 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.5 (12 reviews) ✓ Verified | Not enough data | 7.6 (241 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.8 (220 reviews) | 

#### Agentic AI - CRM

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.3 (19 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (19 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.3 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (19 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.5 (19 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.9/10 | 25 |
| **Platformly** | 8.6/10 | 79 |
| **Capsule CRM** | N/A | N/A |

#### Email Marketing

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Building and Personalizing Emails** | 7.4 (21 reviews) ✓ Verified | 8.7 (73 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 7.1 (21 reviews) ✓ Verified | 9.0 (72 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 6.7 (21 reviews) ✓ Verified | 8.6 (71 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.5 (21 reviews) ✓ Verified | 8.9 (70 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Landing Pages and Forms** | 7.5 (21 reviews) ✓ Verified | 7.4 (65 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 8.0 (19 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 7.8 (17 reviews) ✓ Verified | 7.9 (39 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 7.5 (18 reviews) ✓ Verified | 8.4 (58 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.7 (17 reviews) ✓ Verified | 8.2 (50 reviews) ✓ Verified | Not enough data | 

#### Lead Management

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Marketing Lead Database** | 7.9 (21 reviews) ✓ Verified | 8.7 (66 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 7.5 (20 reviews) ✓ Verified | 9.0 (12 reviews) | Not enough data | 
| **Segmentation** | 7.2 (19 reviews) ✓ Verified | 9.0 (68 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.8 (20 reviews) ✓ Verified | 8.7 (51 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.0 (22 reviews) ✓ Verified | 8.6 (58 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.4 (20 reviews) ✓ Verified | 8.6 (57 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 8.1 (20 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CRM Lead Integration** | 7.9 (20 reviews) ✓ Verified | 8.8 (59 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Program Management** | 7.9 (21 reviews) ✓ Verified | 8.3 (55 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.2 (19 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Calendaring** | 8.3 (19 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Budgeting** | 8.5 (18 reviews) | 8.8 (11 reviews) | Not enough data | 

#### Social

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Social Listening** | 8.0 (17 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social Sharing** | 8.4 (17 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social Campaigns** | 8.8 (17 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social Media Engagement** | 8.4 (17 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social Media Advertising** | 8.0 (17 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Basic Reporting** | 8.6 (20 reviews) ✓ Verified | 9.0 (68 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.9 (19 reviews) ✓ Verified | 8.8 (57 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 7.7 (18 reviews) ✓ Verified | 8.7 (46 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 8.7 (19 reviews) ✓ Verified | 8.7 (46 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.0 (18 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Customization ** | 8.0 (5 reviews) ✓ Verified | 8.6 (43 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.3 (5 reviews) ✓ Verified | 8.8 (41 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | 9.0 (37 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.3 (5 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (5 reviews) ✓ Verified | 8.7 (39 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.3 (5 reviews) ✓ Verified | 9.0 (39 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.5 (6 reviews) ✓ Verified | 8.2 (35 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.5/10 | 15 |
| **Platformly** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Ticket creation user experience** | 9.1 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket response user experience** | 9.3 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow** | 9.1 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Response Automation** | 9.1 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **SLA Management** | 8.5 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 8.7 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.1 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.7 (9 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Customer Portal** | 9.3 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email to Case** | 8.3 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Chat/Live Support** | 8.0 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social Integration** | 7.4 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice** | 7.8 (9 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Mobile User Support** | 6.3 (5 reviews) | Not enough data | Not enough data | 
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integration** | 8.0 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting** | 7.2 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.9 (6 reviews) ✓ Verified | Not enough data | Not enough data | 

### Pop-Up Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Platformly** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Design and Customization

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Pre-Designed Templates** | Not enough data | Not enough data | Not enough data | 
| **Pop-Up Types** | Not enough data | Not enough data | Not enough data | 
| **No-Code Customization** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 

#### Campaigns

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Triggered Campaigns** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **CRM/Email Integrations** | Not enough data | Not enough data | Not enough data | 
| **WCM Integrations** | Not enough data | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integrations** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Platformly** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Page Customization

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Advanced Customization** | Not enough data | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | Not enough data | 

#### Page Optimization

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **E-Commerce Integration** | Not enough data | Not enough data | Not enough data | 
| **Email Marketing Integration** | Not enough data | Not enough data | Not enough data | 
| **Domain Integration** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Platformly** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Customization

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.8/10 | 13 |
| **Platformly** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Generative AI

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Notifications** | 9.0 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Targeted Emails** | 8.8 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **In-App Messaging** | 8.3 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Co-Browsing** | 8.7 (5 reviews) | Not enough data | Not enough data | 

####  Internal Use

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.8 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Development** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 8.6 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Team Inbox ** | 9.0 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Profiles** | 8.6 (6 reviews) ✓ Verified | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.2/10 | 20 |
| **Platformly** | N/A | N/A |
| **Capsule CRM** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Open Rates** | 7.2 (18 reviews) | Not enough data | Not enough data | 
| **Link Activity** | 6.8 (18 reviews) | Not enough data | Not enough data | 
| **Attachment Activity** | 7.5 (17 reviews) | Not enough data | Not enough data | 

#### Customizations

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Email Platform Integration** | 6.8 (17 reviews) | Not enough data | Not enough data | 
| **Email Scheduling** | 7.4 (17 reviews) | Not enough data | Not enough data | 
| **Notifications** | 7.8 (17 reviews) | Not enough data | Not enough data | 
| **Email Categorization** | 7.1 (16 reviews) | Not enough data | Not enough data | 
| **Templates** | 6.9 (17 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Platformly** | 9.0/10 | 37 |
| **Capsule CRM** | N/A | N/A |

#### Marketing Operations

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **ROI Tracking** | Not enough data | 9.0 (32 reviews) ✓ Verified | Not enough data | 
| **Data Collection** | Not enough data | 9.0 (31 reviews) ✓ Verified | Not enough data | 
| **Customer Insights** | Not enough data | 8.7 (25 reviews) ✓ Verified | Not enough data | 
| **Multi-User Access** | Not enough data | 8.8 (27 reviews) ✓ Verified | Not enough data | 
| **Spend Management** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Feature Not Available | Not enough data | 

#### Campaign Activity

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Campaign Insights** | Not enough data | 9.3 (32 reviews) ✓ Verified | Not enough data | 
| **Reports and Dashboards** | Not enough data | 9.5 (32 reviews) ✓ Verified | Not enough data | 
| **Campaign Stickiness** | Not enough data | 8.9 (25 reviews) ✓ Verified | Not enough data | 
| **Multichannel Tracking** | Not enough data | 8.6 (29 reviews) ✓ Verified | Not enough data | 
| **Brand Optimization** | Not enough data | 8.9 (25 reviews) ✓ Verified | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agile CRM (7):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Pop-Up Builder Software](https://www.g2.com/categories/pop-up-builder), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Platformly (2):** [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to Capsule CRM (1):** [Construction CRM Software](https://www.g2.com/categories/construction-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Agile CRM | Platformly | Capsule CRM | 
|---|---|---|---|
| **Small-Business** | 77.0% | 93.1% | 93.3% | 
| **Mid-Market** | 15.2% | 4.9% | 6.3% | 
| **Enterprise** | 7.9% | 2.0% | 0.4% | 

### By Industry

#### Agile CRM

- **Marketing and Advertising:** 15.2%
- **Information Technology and Services:** 13.5%
- **Computer Software:** 7.0%
- **Financial Services:** 4.5%
- **Internet:** 4.2%
- **Management Consulting:** 3.9%
- **Professional Training & Coaching:** 2.8%
- **Real Estate:** 2.5%
- **Health, Wellness and Fitness:** 2.5%
- **Retail:** 2.2%
- **Other:** 41.6%

#### Platformly

- **Marketing and Advertising:** 31.7%
- **Information Technology and Services:** 9.9%
- **E-Learning:** 7.9%
- **Computer Software:** 5.9%
- **Internet:** 5.0%
- **Design:** 4.0%
- **Accounting:** 3.0%
- **Retail:** 3.0%
- **Real Estate:** 3.0%
- **Education Management:** 3.0%
- **Other:** 23.8%

#### Capsule CRM

- **Consulting:** 9.3%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 8.1%
- **Computer Software:** 5.1%
- **Financial Services:** 5.1%
- **Professional Training & Coaching:** 3.4%
- **Manufacturing:** 2.3%
- **Construction:** 2.1%
- **Education Management:** 2.1%
- **Events Services:** 2.1%
- **Other:** 52.2%

---
## Alternatives

### Alternatives to Agile CRM

- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (682 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14690 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14758 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)

### Alternatives to Platformly

- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (682 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14690 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14758 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews)
- [Omnisend](https://www.g2.com/products/omnisend/reviews) — 4.6/5 stars (1185 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (525 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5420 reviews)
- [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (622 reviews)

### Alternatives to Capsule CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

---
## Top Discussions

### Agile CRM

- Title: [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) — 1 comment
  > **Top comment:** "Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with..."
- Title: [Why are you tear down their state-of-the-art product?](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) — 1 comment, 2 upvotes
  > **Top comment:** "They keep pushing their new product, and AgileCRM is not being maintained.  Campaigns are not working and no one is fixing it.  We are looking to switch."
- Title: [Any power users who are making Agile deliver ?](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) — 1 comment, 1 upvote
  > **Top comment:** "I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.

Could you use tags to..."

### Platformly

- Title: [Can we integrate with Bigmarker, and Create a own survey forms](https://www.g2.com/discussions/can-we-integrate-with-bigmarker-and-create-a-own-survey-forms) — 1 comment, 1 upvote
  > **Top comment:** "Platform.ly has webhooks. I am not familiar with Bigmaker but if it supports webhooks or Zapier you can connect them for sure. Platform.ly doesn't have..."

### Capsule CRM

- Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Capsule  is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..."
- Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)*
  > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..."
- Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..."
- Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)*
  > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agile-crm-vs-platformly-vs-capsule-crm)