Compare Agile CRM and Help Scout 
Featured Products
At a Glance
Market Segments
Small-Business (77.2% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$0 per month
$0.00 5 Users Per Month
Agile CRM
Star Rating
(360)4.0 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per month
Browse all 4 pricing plansHelp Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansAgile CRM vs Help Scout
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Help Scout meets the needs of their business better than Agile CRM.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Help Scout over Agile CRM.
Pricing
Entry-Level Pricing
Agile CRM
Free
$0
per month
For 10 Users
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Agile CRM
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.1
318
8.7
321
Ease of Use
8.1
318
9.2
325
Ease of Setup
7.8
172
9.1
168
Ease of Admin
8.2
165
9.1
166
Quality of Support
7.9
311
9.0
295
Has the product been a good partner in doing business?
7.9
164
9.1
159
Product Direction (% positive)
7.7
314
8.1
309
Features by Category
Sales Force Automation
8.1
37
|
Verified
Not enough data
7.5
29
Not enough data
7.6
34
|
Verified
Not enough data
7.7
35
|
Verified
Not enough data
7.2
30
|
Verified
Not enough data
7.1
28
|
Verified
Not enough data
7.4
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.5
30
|
Verified
Not enough data
Marketing Automation
7.3
35
|
Verified
Not enough data
7.7
32
|
Verified
Not enough data
7.2
35
|
Verified
Not enough data
6.7
32
|
Verified
Not enough data
Customer Support
7.0
33
|
Verified
Not enough data
6.6
33
|
Verified
Not enough data
6.5
33
|
Verified
Not enough data
6.2
31
|
Verified
Not enough data
6.9
30
|
Verified
Not enough data
Reporting & Analytics
7.0
30
|
Verified
Not enough data
7.1
33
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
Mobile & Social
7.9
26
|
Verified
Not enough data
8.4
24
|
Verified
Not enough data
7.9
25
|
Verified
Not enough data
Platform
7.2
12
|
Verified
Not enough data
7.6
13
|
Verified
Not enough data
7.6
13
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
7.1
13
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Integration
8.0
11
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
7.4
21
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
6.7
21
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Online Marketing
7.5
20
|
Verified
Not enough data
8.0
19
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
7.5
18
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
Lead Management
7.9
21
|
Verified
Not enough data
7.5
20
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.8
20
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
7.4
20
|
Verified
Not enough data
8.1
20
|
Verified
Not enough data
7.9
20
|
Verified
Not enough data
Campaign Management
7.9
21
|
Verified
Not enough data
8.2
19
|
Verified
Not enough data
8.3
19
|
Verified
Not enough data
8.5
18
Not enough data
Social
8.0
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.0
17
|
Verified
Not enough data
Reporting & Analytics
8.6
20
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
7.7
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
Platform
8.0
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.7
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Ticket and Case Management
9.0
10
|
Verified
9.2
176
|
Verified
9.0
10
|
Verified
9.2
176
|
Verified
9.0
10
|
Verified
8.6
191
|
Verified
8.8
10
|
Verified
8.6
166
8.5
10
|
Verified
Feature Not Available
8.5
10
|
Verified
8.6
177
|
Verified
8.2
10
|
Verified
8.9
179
|
Verified
8.5
10
|
Verified
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
10
|
Verified
Feature Not Available
8.2
10
|
Verified
9.2
170
|
Verified
8.0
10
|
Verified
7.7
104
|
Verified
7.5
10
|
Verified
7.7
61
7.8
9
|
Verified
6.8
28
|
Verified
Platform
6.3
5
7.5
39
7.8
6
|
Verified
7.7
90
|
Verified
8.0
5
|
Verified
8.6
104
|
Verified
8.0
5
|
Verified
8.6
79
|
Verified
7.2
6
|
Verified
8.1
145
|
Verified
8.9
6
|
Verified
8.2
151
|
Verified
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Design and Customization
8.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
7.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
8
|
Verified
9.0
29
|
Verified
9.0
8
|
Verified
8.9
31
|
Verified
8.5
8
|
Verified
Feature Not Available
8.1
7
|
Verified
8.2
22
|
Verified
8.6
6
Feature Not Available
Internal Use
7.8
6
|
Verified
7.7
90
|
Verified
8.5
8
|
Verified
8.7
29
|
Verified
9.2
8
7.9
18
|
Verified
8.3
8
|
Verified
9.1
34
|
Verified
9.0
8
|
Verified
9.5
32
|
Verified
8.3
7
|
Verified
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
108
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.2
18
Not enough data
6.8
18
Not enough data
7.5
17
Not enough data
Customizations
6.8
17
Not enough data
7.4
17
Not enough data
7.8
17
Not enough data
7.1
16
Not enough data
6.9
17
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Unique Categories
Agile CRM is categorized as Marketing Automation, Landing Page Builders, Pop-Up Builder, Email Tracking, CRM, and Online Form Builder
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Customer Self-Service, and Email Management
Reviews
Reviewers' Company Size
Agile CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.3%
Information Technology and Services
13.3%
Computer Software
6.8%
Financial Services
4.5%
Internet
4.2%
Other
55.8%
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Alternatives
Discussions
Any power users who are making Agile deliver ?
1 Comment
JJ
I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.
Could you use tags to...Read more
Why are you tear down their state-of-the-art product?
1 Comment
AM
They keep pushing their new product, and AgileCRM is not being maintained. Campaigns are not working and no one is fixing it. We are looking to switch.Read more
What is Agile CRM used for?
1 Comment
B
Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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