# Agile CRM vs Freshsales Comparison

| | Agile CRM | Freshsales | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 363 | 1,230 | 
| **Largest Market Segment** | Small-Business (77.1% of reviews) | Small-Business (67.9% of reviews) | 
| **Entry Level Price** | $0 per month | Starting at $9.00 1 User Per Month | 

---
## Top Pros & Cons

### Agile CRM

Pros:
- Ease of Use (4 reviews)
- Effective (4 reviews)

Cons:
- Not Intuitive (4 reviews)
- Poor Customer Support (4 reviews)

### Freshsales

Pros:
- Ease of Use (104 reviews)
- Features (69 reviews)

Cons:
- Missing Features (48 reviews)
- Limited Features (32 reviews)

---
## Ratings Comparison
| Rating | Agile CRM | Freshsales | 
|---|---|---|
  | **Meets Requirements** | 8.1 (319 reviews) | 8.7 (1044 reviews) | 
  | **Ease of Use** | 8.1 (319 reviews) | 9.0 (1058 reviews) | 
  | **Ease of Setup** | 7.8 (174 reviews) | 8.7 (564 reviews) | 
  | **Ease of Admin** | 8.2 (165 reviews) | 8.9 (535 reviews) | 
  | **Quality of Support** | 7.9 (312 reviews) | 8.8 (1013 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (164 reviews) | 9.0 (529 reviews) | 
  | **Product Direction (% positive)** | 7.7 (315 reviews) | 9.3 (1037 reviews) | 

---
## Pricing

### Agile CRM

#### Entry-Level Pricing

Plan: Free

Price: $0 per month

Description: For 10 Users

Key Features:
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring

[Browse all 4 editions](https://www.g2.com/products/agile-crm/pricing)

#### Free Trial

Yes

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.4/10 | 45 |
| **Freshsales** | 8.4/10 | 826 |

#### Sales Force Automation

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Contact & Account Management** | 8.1 (38 reviews) ✓ Verified | 8.9 (718 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.5 (29 reviews) | 8.3 (416 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.6 (36 reviews) ✓ Verified | 8.8 (707 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.6 (36 reviews) ✓ Verified | 8.5 (705 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.2 (30 reviews) ✓ Verified | 8.3 (506 reviews) ✓ Verified | 
| **Desktop Integration** | 7.1 (28 reviews) ✓ Verified | 8.6 (336 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (29 reviews) ✓ Verified | 8.2 (481 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.0 (27 reviews) ✓ Verified | 8.1 (467 reviews) | 
| **Customer Contract Management** | 7.5 (30 reviews) ✓ Verified | 8.4 (509 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Email Marketing** | 7.3 (36 reviews) ✓ Verified | 8.5 (548 reviews) | 
| **Campaign Management** | 7.7 (33 reviews) ✓ Verified | 8.5 (521 reviews) | 
| **Lead Management** | 7.2 (36 reviews) ✓ Verified | 8.9 (628 reviews) | 
| **Marketing ROI Analytics** | 6.7 (32 reviews) ✓ Verified | 7.9 (114 reviews) | 

#### Customer Support

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Case Management** | 7.0 (34 reviews) ✓ Verified | 8.5 (533 reviews) | 
| **Customer Support Portal** | 6.6 (33 reviews) ✓ Verified | 8.6 (541 reviews) | 
| **Knowledge Base** | 6.5 (33 reviews) ✓ Verified | 8.6 (547 reviews) | 
| **Call Center Features** | 6.2 (31 reviews) ✓ Verified | 8.2 (457 reviews) | 
| **Support Analytics** | 6.9 (30 reviews) ✓ Verified | 8.5 (477 reviews) | 

#### Reporting & Analytics

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Reporting** | 7.0 (30 reviews) ✓ Verified | 8.4 (630 reviews) ✓ Verified | 
| **Dashboards** | 7.1 (33 reviews) ✓ Verified | 8.6 (664 reviews) ✓ Verified | 
| **Forecasting** | 6.8 (28 reviews) ✓ Verified | 8.3 (507 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (27 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 8.4 (24 reviews) ✓ Verified | 8.2 (207 reviews) ✓ Verified | 
| **Mobile User Support** | 7.9 (25 reviews) ✓ Verified | 8.3 (330 reviews) ✓ Verified | 

#### Platform

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Customization** | 7.1 (13 reviews) ✓ Verified | 8.4 (404 reviews) ✓ Verified | 
| **Workflow Capability** | 7.4 (15 reviews) ✓ Verified | 8.5 (396 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.6 (13 reviews) ✓ Verified | 8.7 (414 reviews) ✓ Verified | 
| **Internationalization** | 8.1 (7 reviews) ✓ Verified | 8.3 (314 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.1 (9 reviews) ✓ Verified | 7.7 (258 reviews) | 
| **Document & Content Mgmt.** | 7.8 (10 reviews) ✓ Verified | 8.0 (301 reviews) ✓ Verified | 
| **Performance and Reliability** | 6.9 (15 reviews) ✓ Verified | 8.8 (410 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (9 reviews) ✓ Verified | 8.0 (285 reviews) ✓ Verified | 

#### Integration

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 8.0 (11 reviews) ✓ Verified | 8.4 (375 reviews) ✓ Verified | 
| **Integration APIs** | 7.1 (12 reviews) ✓ Verified | 8.3 (333 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.5 (12 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (85 reviews) | 

#### Agentic AI - CRM

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.9/10 | 25 |
| **Freshsales** | N/A | N/A |

#### Email Marketing

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Building and Personalizing Emails** | 7.4 (21 reviews) ✓ Verified | 9.3 (12 reviews) | 
| **Sending Outbound Emails** | 7.1 (21 reviews) ✓ Verified | 9.2 (11 reviews) | 
| **Manage Email Deliverability** | 6.7 (21 reviews) ✓ Verified | 8.1 (9 reviews) | 
| **Automated Email Responses** | 7.5 (21 reviews) ✓ Verified | 8.8 (11 reviews) | 

#### Online Marketing

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Landing Pages and Forms** | 7.5 (21 reviews) ✓ Verified | 9.0 (8 reviews) | 
| **Dynamic Content** | 8.0 (19 reviews) ✓ Verified | 8.5 (8 reviews) | 
| **A/B Testing** | 7.8 (17 reviews) ✓ Verified | 8.1 (12 reviews) | 
| **Mobile Optimized** | 7.5 (18 reviews) ✓ Verified | 9.4 (9 reviews) | 
| **Search Tracking and Optimization** | 7.7 (17 reviews) ✓ Verified | Not enough data | 

#### Lead Management

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Marketing Lead Database** | 7.9 (21 reviews) ✓ Verified | 8.9 (9 reviews) | 
| **Data Quality Management** | 7.5 (20 reviews) ✓ Verified | 8.5 (8 reviews) | 
| **Segmentation** | 7.2 (19 reviews) ✓ Verified | 8.7 (10 reviews) | 
| **Lead Scoring and Grading** | 7.8 (20 reviews) ✓ Verified | 8.5 (9 reviews) | 
| **Lead Nurturing** | 7.0 (22 reviews) ✓ Verified | 8.9 (9 reviews) | 
| **Online Behavior Tracking** | 7.4 (20 reviews) ✓ Verified | 8.9 (11 reviews) | 
| **Automated Alerts and Tasks** | 8.1 (20 reviews) ✓ Verified | 9.2 (10 reviews) | 
| **CRM Lead Integration** | 7.9 (20 reviews) ✓ Verified | 8.7 (9 reviews) | 

#### Campaign Management

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Program Management** | 7.9 (21 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Event / Webinar Marketing** | 8.2 (19 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Calendaring** | 8.3 (19 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 8.5 (18 reviews) | Not enough data | 

#### Social

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Social Listening** | 8.0 (17 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 8.4 (17 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 8.8 (17 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.4 (17 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Social Media Advertising** | 8.0 (17 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Basic Reporting** | 8.6 (20 reviews) ✓ Verified | 8.7 (10 reviews) | 
| **Web Analytics** | 8.9 (19 reviews) ✓ Verified | 8.5 (11 reviews) | 
| **ROI Analytics** | 7.7 (18 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Revenue Analytics** | 8.7 (19 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.0 (18 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Customization ** | 8.0 (5 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Workflow Capability** | 8.3 (5 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Internationalization** | 7.7 (5 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Sandbox / Test Environments** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.3 (5 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Output Document Generation** | 7.7 (5 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (5 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Integration APIs** | 8.3 (5 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Breadth of Partner Applications** | 7.5 (6 reviews) ✓ Verified | 9.0 (5 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.5/10 | 15 |
| **Freshsales** | N/A | N/A |

#### Ticket and Case Management

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Ticket creation user experience** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.5 (9 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.1 (9 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.7 (9 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Customer Portal** | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.3 (9 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.0 (9 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 7.4 (9 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (9 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Mobile User Support** | 6.3 (5 reviews) | Not enough data | 
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (6 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Lead Generation

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | 8.3/10 | 25 |

#### Lead Facilitation

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.1 (19 reviews) | 
| **Lead Qualification** | Not enough data | 8.3 (19 reviews) | 
| **Lead Follow-up** | Not enough data | 8.6 (20 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.7 (18 reviews) | 

#### Organization

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (20 reviews) | 
| **Data Entry** | Not enough data | 8.9 (19 reviews) | 
| **Integrations / APIs** | Not enough data | 7.9 (19 reviews) | 

#### Performance Analysis

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Coaching ** | Not enough data | 7.9 (17 reviews) | 
| **Peformance Tracking** | Not enough data | 8.3 (23 reviews) | 

#### Sales Analysis

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.8 (20 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.8 (21 reviews) | 

#### Generative AI

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (13 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | 8.5/10 | 276 |

#### Integrated Workflows

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Task Management** | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Email Tracking/Automation** | Not enough data | 8.9 (244 reviews) ✓ Verified | 
| **Calls and Voice** | Not enough data | 8.4 (182 reviews) ✓ Verified | 
| **Other Outreach Options ** | Not enough data | 8.7 (182 reviews) ✓ Verified | 
| **CRM Integration** | Not enough data | 8.9 (219 reviews) ✓ Verified | 
| **Calendar** | Not enough data | 8.7 (69 reviews) | 
| **Shared Records** | Not enough data | 8.8 (64 reviews) | 

#### Repeatability and Reportability

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (206 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Workflow Performance** | Not enough data | 8.9 (220 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Not enough data | 8.7 (186 reviews) ✓ Verified | 
| **Gamification** | Not enough data | 7.6 (57 reviews) | 

#### AI and Automation

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.4 (66 reviews) | 
| **Lead Scoring** | Not enough data | 8.2 (69 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (62 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.9 (63 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (59 reviews) | 

#### Generative AI

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (28 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Pop-Up Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Design and Customization

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Pre-Designed Templates** | Not enough data | Not enough data | 
| **Pop-Up Types** | Not enough data | Not enough data | 
| **No-Code Customization** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 

#### Campaigns

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Triggered Campaigns** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **CRM/Email Integrations** | Not enough data | Not enough data | 
| **WCM Integrations** | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | 
| **Social Media Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Page Customization

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Drag and Drop** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Advanced Customization** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 

#### Page Optimization

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **SEO** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **E-Commerce Integration** | Not enough data | Not enough data | 
| **Email Marketing Integration** | Not enough data | Not enough data | 
| **Domain Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | 8.4/10 | 18 |

#### Customization

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.1 (17 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (16 reviews) | 
| **Multi-page Forms** | Not enough data | 8.2 (14 reviews) | 
| **Design** | Not enough data | 8.3 (15 reviews) | 

#### Additional Functionality

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.4 (15 reviews) | 
| **Offline Capability** | Not enough data | 8.2 (12 reviews) | 
| **Notifications** | Not enough data | 8.4 (15 reviews) | 
| **Payments** | Not enough data | 8.5 (11 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (13 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.8/10 | 13 |
| **Freshsales** | N/A | N/A |

#### Generative AI

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Pop-up Chat** | 9.3 (7 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.3 (6 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.7 (5 reviews) | Not enough data | 

####  Internal Use

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 9.3 (7 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (6 reviews) ✓ Verified | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | 8.7/10 | 58 |

#### Agentic AI - Lead Scoring

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.8 (50 reviews) | 
| **Lead Assignment** | Not enough data | 9.0 (51 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (50 reviews) | 

#### Discovery

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (51 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.5 (53 reviews) | 
| **Lead Context** | Not enough data | 8.7 (50 reviews) | 

#### Management

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.7 (49 reviews) | 
| **Workflow** | Not enough data | 9.0 (51 reviews) | 

#### Platform

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.5 (49 reviews) | 
| **Analysis** | Not enough data | 8.7 (51 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | 8.5/10 | 38 |

#### Agentic AI - Sales Performance Management

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (28 reviews) | 
| **Triggers** | Not enough data | 8.6 (29 reviews) | 
| **Commission Calculator** | Not enough data | 7.9 (28 reviews) | 
| **Leaderboards** | Not enough data | 8.3 (30 reviews) | 

#### Personalization

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (32 reviews) | 
| **Custom Reports** | Not enough data | 8.6 (33 reviews) | 
| **Dashboards** | Not enough data | 8.6 (34 reviews) | 
| **Goal Setting** | Not enough data | 8.4 (31 reviews) | 

#### Administrative

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (32 reviews) | 
| **Employee Structure** | Not enough data | 8.4 (29 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.4 (28 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.2/10 | 20 |
| **Freshsales** | 8.7/10 | 290 |

#### Agentic AI - Email Tracking

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Open Rates** | 7.2 (18 reviews) | 8.9 (223 reviews) | 
| **Link Activity** | 6.8 (18 reviews) | 8.8 (216 reviews) | 
| **Attachment Activity** | 7.5 (17 reviews) | 8.2 (50 reviews) | 

#### Customizations

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Email Platform Integration** | 6.8 (17 reviews) | 9.0 (233 reviews) | 
| **Email Scheduling** | 7.4 (17 reviews) | 9.2 (238 reviews) | 
| **Notifications** | 7.8 (17 reviews) | 8.9 (245 reviews) | 
| **Email Categorization** | 7.1 (16 reviews) | 8.6 (219 reviews) | 
| **Templates** | 6.9 (17 reviews) | 8.9 (240 reviews) | 

#### Generative AI

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (32 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | 8.2/10 | 103 |

#### Agentic AI - Sales Analytics

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.1 (84 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.4 (84 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (78 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.4 (89 reviews) | 
| **Data Segmentation** | Not enough data | 8.3 (84 reviews) | 

#### Predictive Analytics

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (85 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.2 (83 reviews) | 
| **Risk Analysis** | Not enough data | 8.0 (78 reviews) | 
| **Live Forecasting** | Not enough data | 7.6 (80 reviews) | 

#### Sales Management

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.4 (89 reviews) | 
| **Sales Gamification** | Not enough data | 7.8 (79 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.3 (84 reviews) | 
| **Activity Tracking** | Not enough data | 8.7 (89 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Freshsales** | 9.0/10 | 191 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Record Calls** | Not enough data | 8.8 (137 reviews) | 
| **Generate Location** | Not enough data | 8.8 (120 reviews) | 
| **Call Types** | Not enough data | 8.7 (130 reviews) | 
| **Click-to-Call** | Not enough data | 9.1 (146 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Personalization** | Not enough data | 9.0 (151 reviews) | 
| **Information Locater** | Not enough data | 9.0 (137 reviews) | 
| **Record Prospect Data** | Not enough data | 9.0 (143 reviews) | 

#### Insights

| Feature | Agile CRM | Freshsales | 
|---|---|---|
| **Notes** | Not enough data | 9.1 (165 reviews) | 
| **Daily Summary** | Not enough data | 9.1 (142 reviews) | 
| **Automated Voicemails** | Not enough data | 8.9 (123 reviews) | 
| **Automated Emails** | Not enough data | 9.0 (145 reviews) | 
| **Sorts Prospects** | Not enough data | 9.0 (141 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Agile CRM (4):** [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Pop-Up Builder Software](https://www.g2.com/categories/pop-up-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Freshsales (7):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification)


---
## Reviewer Demographics

### By Company Size

| Segment | Agile CRM | Freshsales | 
|---|---|---|
| **Small-Business** | 77.1% | 67.9% | 
| **Mid-Market** | 15.3% | 26.7% | 
| **Enterprise** | 7.6% | 5.4% | 

### By Industry

#### Agile CRM

- **Marketing and Advertising:** 15.3%
- **Information Technology and Services:** 13.6%
- **Computer Software:** 6.8%
- **Financial Services:** 4.5%
- **Internet:** 4.2%
- **Management Consulting:** 4.0%
- **Professional Training & Coaching:** 2.8%
- **Real Estate:** 2.5%
- **Health, Wellness and Fitness:** 2.5%
- **Retail:** 2.3%
- **Other:** 41.5%

#### Freshsales

- **Information Technology and Services:** 16.7%
- **Computer Software:** 13.8%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.1%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.5%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.8%

---
## Alternatives

### Alternatives to Agile CRM

- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (668 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14681 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14729 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3036 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13778 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2925 reviews)

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13778 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2925 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14681 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2033 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (303 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3036 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)

---
## Top Discussions

### Agile CRM

- Title: [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) — 1 comment
  > **Top comment:** "Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with..."
- Title: [Why are you tear down their state-of-the-art product?](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) — 1 comment, 2 upvotes
  > **Top comment:** "They keep pushing their new product, and AgileCRM is not being maintained.  Campaigns are not working and no one is fixing it.  We are looking to switch."
- Title: [Any power users who are making Agile deliver ?](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) — 1 comment, 1 upvote
  > **Top comment:** "I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.

Could you use tags to..."

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agile-crm-vs-freshsales)