Compare Agile CRM and Freshsales 
At a Glance
Market Segments
Small-Business (77.0% of reviews)
Small-Business (67.8% of reviews)
Entry-Level Pricing
$0 per month
Starting at $9.00 1 User Per Month
Agile CRM
Star Rating
(360)4.0 out of 5
Market Segments
Small-Business (77.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per month
Browse all 4 pricing plansFreshsales
Star Rating
(1,227)4.5 out of 5
Market Segments
Small-Business (67.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansAgile CRM vs Freshsales
When assessing the two solutions, reviewers found Freshsales easier to use, set up, and administer. Reviewers also preferred doing business with Freshsales overall.
- Reviewers felt that Freshsales meets the needs of their business better than Agile CRM.
- When comparing quality of ongoing product support, reviewers felt that Freshsales is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshsales over Agile CRM.
Pricing
Entry-Level Pricing
Agile CRM
Free
$0
per month
For 10 Users
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Free Trial
Agile CRM
Free Trial is available
Freshsales
Free Trial is available
Ratings
Meets Requirements
8.1
319
8.7
1,043
Ease of Use
8.1
319
9.0
1,057
Ease of Setup
7.8
173
8.7
562
Ease of Admin
8.2
165
8.9
535
Quality of Support
7.9
312
8.8
1,012
Has the product been a good partner in doing business?
7.9
164
9.0
529
Product Direction (% positive)
7.7
315
9.3
1,037
Features by Category
Sales Force Automation
8.1
37
|
Verified
8.9
718
|
Verified
7.5
29
8.3
417
7.6
35
|
Verified
8.8
708
|
Verified
7.7
35
|
Verified
8.5
706
|
Verified
7.2
30
|
Verified
8.3
507
|
Verified
7.1
28
|
Verified
8.6
337
|
Verified
7.4
29
|
Verified
8.2
482
|
Verified
7.0
27
|
Verified
8.1
468
7.5
30
|
Verified
8.4
510
|
Verified
Marketing Automation
7.3
35
|
Verified
8.5
549
7.7
32
|
Verified
8.5
522
7.2
36
|
Verified
8.9
629
6.7
32
|
Verified
7.9
114
Customer Support
7.0
33
|
Verified
8.5
534
6.6
33
|
Verified
8.6
542
6.5
33
|
Verified
8.6
548
6.2
31
|
Verified
8.2
458
6.9
30
|
Verified
8.4
478
Reporting & Analytics
7.0
30
|
Verified
8.4
630
|
Verified
7.1
33
|
Verified
8.6
665
|
Verified
6.8
28
|
Verified
8.3
508
|
Verified
Mobile & Social
7.9
26
|
Verified
Feature Not Available
8.4
24
|
Verified
8.1
208
|
Verified
7.9
25
|
Verified
8.3
331
|
Verified
Platform
7.2
12
|
Verified
8.4
404
|
Verified
7.5
14
|
Verified
8.5
395
|
Verified
7.6
13
|
Verified
8.7
414
|
Verified
8.1
7
|
Verified
8.3
314
|
Verified
8.1
9
|
Verified
7.7
258
7.8
10
|
Verified
8.0
301
|
Verified
6.9
14
|
Verified
8.8
410
|
Verified
8.1
9
|
Verified
8.0
285
|
Verified
Integration
8.0
11
|
Verified
8.4
375
|
Verified
7.1
12
|
Verified
8.4
332
|
Verified
7.6
11
|
Verified
7.9
297
|
Verified
Generative AI
Not enough data
7.6
84
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
7.4
21
|
Verified
9.3
12
7.1
21
|
Verified
9.2
11
6.7
21
|
Verified
8.1
9
7.5
21
|
Verified
8.8
11
Online Marketing
7.5
20
|
Verified
9.0
8
8.0
19
|
Verified
8.5
8
7.8
17
|
Verified
8.1
12
7.5
18
|
Verified
9.4
9
7.7
17
|
Verified
Not enough data
Lead Management
7.9
21
|
Verified
8.9
9
7.5
20
|
Verified
8.5
8
7.2
19
|
Verified
8.7
10
7.8
20
|
Verified
8.5
9
7.1
21
|
Verified
8.9
9
7.4
20
|
Verified
8.9
11
8.1
20
|
Verified
9.2
10
7.9
20
|
Verified
8.7
9
Campaign Management
7.9
21
|
Verified
9.2
6
8.2
19
|
Verified
8.8
7
8.3
19
|
Verified
Not enough data
8.5
18
Not enough data
Social
8.0
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.4
17
|
Verified
9.3
5
8.0
17
|
Verified
Not enough data
Reporting & Analytics
8.6
20
|
Verified
8.7
10
8.9
19
|
Verified
8.5
11
7.7
18
|
Verified
8.6
7
8.7
19
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
Platform
8.0
5
|
Verified
9.0
5
8.3
5
|
Verified
8.6
6
8.0
5
|
Verified
8.3
6
7.7
5
|
Verified
9.3
5
7.3
5
|
Verified
Not enough data
8.3
5
|
Verified
8.1
6
7.7
5
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.7
5
|
Verified
8.6
7
8.3
5
|
Verified
8.3
6
8.0
5
|
Verified
9.0
5
Ticket and Case Management
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.5
10
|
Verified
Not enough data
7.8
9
|
Verified
Not enough data
Platform
6.3
5
Not enough data
7.8
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Organization
Not enough data
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Performance Analysis
Not enough data
7.9
17
Not enough data
8.3
23
Sales Analysis
Not enough data
7.8
20
Not enough data
8.8
21
Generative AI
Not enough data
8.3
12
Not enough data
7.9
13
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Repeatability and Reportability
Not enough data
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
AI and Automation
Not enough data
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Generative AI
Not enough data
8.2
28
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design and Customization
8.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
7.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Customization
Not enough data
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Additional Functionality
Not enough data
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.6
6
Not enough data
Internal Use
7.8
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
8
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Discovery
Not enough data
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Management
Not enough data
8.7
49
Not enough data
9.0
51
Platform
Not enough data
8.5
49
Not enough data
8.7
51
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Personalization
Not enough data
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Administrative
Not enough data
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.2
18
8.8
224
6.8
18
8.8
217
7.5
17
8.2
50
Customizations
6.8
17
9.0
234
7.4
17
9.2
239
7.8
17
8.9
246
7.1
16
8.6
220
6.9
17
8.9
241
Generative AI
Not enough data
7.7
32
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Predictive Analytics
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Sales Management
Not enough data
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Contacts
Not enough data
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Insights
Not enough data
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agile CRM and Freshsales are categorized as Marketing Automation, Email Tracking, CRM, and Online Form Builder
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Lead Scoring, Sales Performance Management, and Visitor Identification
Reviews
Reviewers' Company Size
Agile CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.3%
Information Technology and Services
13.3%
Computer Software
6.8%
Financial Services
4.5%
Internet
4.2%
Other
55.9%
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Alternatives
Discussions
What is Agile CRM used for?
1 Comment
B
Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with...Read more
Why are you tear down their state-of-the-art product?
1 Comment
AM
They keep pushing their new product, and AgileCRM is not being maintained. Campaigns are not working and no one is fixing it. We are looking to switch.Read more
Any power users who are making Agile deliver ?
1 Comment
JJ
I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.
Could you use tags to...Read more
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
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