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# Agile CRM vs Freshsales Comparison - What are their main differences?

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Agile CRMFreshsales[+ Add Product](#)

Pricing

**Agile CRM**
Free Trial

**$0** per month · Free

**$8.99** per month · Starter

**$29.99** per month · Regular

**$47.99** per month · Enterprise

Show more

**Freshsales**
Free Trial

**$11.00** Per User Per Month · Growth

**$47.00** Per User Per Month · Pro

**$71.00** Per User Per Month · Enterprise

**Pricing Insights**
from reviews

Perceived Cost

**Agile CRM**
$$$$$

**Freshsales**
$$$$$

Average Discount

**Agile CRM**
7%

**Freshsales**
10%3% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Agile CRM** 6 months
Based on 100 responses

**Freshsales** 6 months
Based on 100 responses

Return on Investment

**Agile CRM** 6 months
Based on 100 responses

**Freshsales** 6 months
Based on 100 responses

 ![Agile CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1520576931/agile-crm.svg "Agile CRM")

 ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")

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**Pros & Cons**
from reviews

**Agile CRM**

Ease of Use (4)

Effective (4)

Not Intuitive (4)

Poor Customer Support (4)

**Freshsales**

Ease of Use (104)

Features (69)

Missing Features (48)

Limited Features (32)

Integrations

**Agile CRM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4aada3525836409d6774553468d34c18/wordpress-com.jpg "Product Avatar Image")

WordPress.com

](https://www.g2.com/products/wordpress-com/reviews)[
View all
](https://www.g2.com/products/agile-crm/integrations)

**Freshsales**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8b49f2b6f9cd484b0efa52a4abd8269/microsoft-microsoft-power-bi.png "Product Avatar Image")

Microsoft Power BI

](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/freshsales/integrations)

Screenshots

**Agile CRM**
 ![Agile CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/57571/expirable-direct-uploads_2Fb347c465-a2a0-4c12-a545-03af272e6778_2Fsales-dashboard.png)

**Freshsales**
 ![Freshsales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/199379/Contact-scoring.png)

**Ratings**
from reviews

Meets Requirements

**Agile CRM**

**8.1** /10

Based on 324 responses

**Freshsales**

**8.7** /10

Based on 1,052 responses

Ease of Use

**Agile CRM**

**8.1** /10

Based on 324 responses

**Freshsales**

**9.0** /10

Based on 1,066 responses

Ease of Setup

**Agile CRM**

**7.8** /10

Based on 179 responses

**Freshsales**

**8.7** /10

Based on 572 responses

Ease of Admin

**Agile CRM**

**8.2** /10

Based on 167 responses

**Freshsales**

**8.9** /10

Based on 535 responses

Quality of Support

**Agile CRM**

**7.9** /10

Based on 317 responses

**Freshsales**

**8.8** /10

Based on 1,021 responses

Has the product been a good partner in doing business?

**Agile CRM**

**8.0** /10

Based on 166 responses

**Freshsales**

**9.0** /10

Based on 529 responses

Product Direction (% positive)

**Agile CRM**

**7.7** /10

Based on 319 responses

**Freshsales**

**9.3** /10

Based on 1,044 responses

**Features**
ratings from reviews

CRM

**7.4** /10

Based on 49 responses

**8.4** /10

Based on 838 responses

Email Tracking

**7.2** /10

Based on 20 responses

**8.7** /10

Based on 289 responses

Marketing Automation

**7.9** /10

Based on 25 responses

Not enough data

Uncover more feature rated insights from real users to improve your shopping experience.

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Help Desk

**8.5** /10

Based on 15 responses

Not enough data

AI Sales Assistant

Not enough data

**8.3** /10

Based on 25 responses

Sales Engagement

Not enough data

**8.5** /10

Based on 276 responses

Online Form Builder

Not enough data

**8.6** /10

Based on 17 responses

Live Chat

**8.8** /10

Based on 13 responses

Not enough data

Lead Scoring

Not enough data

**8.7** /10

Based on 58 responses

Sales Performance Management

Not enough data

**8.5** /10

Based on 38 responses

Sales Analytics

Not enough data

**8.2** /10

Based on 103 responses

Outbound Call Tracking

Not enough data

**9.0** /10

Based on 191 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
76.7%

Mid-Market(51-1000 emp.)
15.6%

Enterprise(\> 1000 emp.)
7.8%

Small-Business(50 or fewer emp.)
76.7%

Mid-Market(51-1000 emp.)
15.6%

Enterprise(\> 1000 emp.)
7.8%

Small-Business(50 or fewer emp.)
67.6%

Mid-Market(51-1000 emp.)
26.9%

Enterprise(\> 1000 emp.)
5.4%

Small-Business(50 or fewer emp.)
67.6%

Mid-Market(51-1000 emp.)
26.9%

Enterprise(\> 1000 emp.)
5.4%

**Reviewers' Industry**

[![Agile CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1520576931/agile-crm.svg "Agile CRM")](https://www.g2.com/products/agile-crm/reviews)
Agile CRM

Marketing and Advertising
15.0%

Information Technology and Services
13.4%

Computer Software
7.0%

Financial Services
4.5%

Internet
4.2%

Other
56.0%

[![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")](https://www.g2.com/products/freshsales/reviews)
Freshsales

Information Technology and Services
16.6%

Computer Software
13.7%

Marketing and Advertising
7.8%

Financial Services
4.2%

Internet
3.6%

Other
54.1%

Alternatives

**Agile CRM Alternatives**

 ![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "EngageBay")

[
EngageBay
](/products/engagebay/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

 ![HubSpot Marketing Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-marketing-hub.svg "HubSpot Marketing Hub")

[
HubSpot Marketing Hub
](/products/hubspot-marketing-hub/reviews)

 ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive")

[
Pipedrive
](/products/pipedrive/reviews)

**Freshsales Alternatives**

 ![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "EngageBay")

[
EngageBay
](/products/engagebay/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")

[
Zoho
](/products/zoho-crm/reviews)

## Agile CRM vs Freshsales FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Agile CRM vs Freshsales?

Freshsales stands out from Agile CRM with higher reviewer ratings, stronger support, and a more intuitive setup experience.

| [Agile CRM](https://www.g2.com/products/agile-crm/reviews) | [Freshsales](https://www.g2.com/products/freshsales/reviews) |
| --- | --- |
| 4.0/5 (368 reviews) | 4.5/5 (1236 reviews) |
| Small-Business | Small-Business |
| 7.8 | 8.7 |
| 7.9 | 8.8 |
| Ease of Use (4 all-time mentions) | Ease of Use (103 all-time mentions) |

### How do the pricing models of Agile CRM and Freshsales compare?

Freshsales is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Agile CRM:** Reviewers highlight its affordability and value for small teams, but note that advanced features often require higher-tier plans, increasing costs over time.
- **Freshsales:** Reviewers consistently describe Freshsales as cost-effective, offering a full suite of features at a competitive price, and mention that it is cheaper than major competitors like HubSpot and Salesforce.
- **Switching reasons:** Recent reviews cite switching to Freshsales for better value and more features compared to legacy CRMs and spreadsheets.

### What are the best alternatives to Agile CRM and Freshsales?

The top 3 alternatives to Agile CRM and Freshsales are Agentforce Sales, EngageBay, and ActiveCampaign.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Agile CRM](https://www.g2.com/products/agile-crm/reviews) | 4.0/5 (368 reviews) | Small-Business | Reviewers highlight affordability for small teams | Ease of Use (4 all-time mentions) |
| [Freshsales](https://www.g2.com/products/freshsales/reviews) | 4.5/5 (1236 reviews) | Small-Business | Described as cost-effective and feature-rich | Ease of Use (103 all-time mentions) |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876 reviews) | Mid-Market | — | Customizability and scalability |
| [EngageBay](https://www.g2.com/products/engagebay/reviews) | 4.6/5 (714 reviews) | Small-Business | — | All-in-one marketing and CRM platform |
| [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14780 reviews) | Small-Business | — | Email marketing automation |

### Which CRM features should I prioritize when comparing Agile CRM and Freshsales?

Buyers comparing Agile CRM and Freshsales should prioritize ease of use, automation, integrations, reporting, and customer support.

- **Ease of Use:** Agile CRM (8.1), Freshsales (9.0); Freshsales has 103 all-time mentions for ease of use, Agile CRM has 4.
- **Automation:** Agile CRM (3 all-time mentions), Freshsales (25 all-time mentions); automation is a core theme for both, but more prominent for Freshsales.
- **Integrations:** Agile CRM (2 all-time mentions), Freshsales (35 all-time mentions); Freshsales is more frequently cited for integrations.
- **Reporting:** Both products are frequently discussed for reporting, with reviewers noting limitations and strengths in each.
- **Customer Support:** Agile CRM (4 all-time mentions for poor support), Freshsales (50 all-time mentions for strong support).

### What are the pros and cons of Agile CRM vs Freshsales?

Freshsales' headline strength is ease of use and support, while Agile CRM is valued for affordability and all-in-one functionality.

- **Agile CRM strengths:** Affordable (3 all-time mentions), all-in-one platform, automation features (3 all-time mentions), contact management (3 all-time mentions), effective for small teams.
- **Agile CRM trade-offs:** Poor customer support (4 all-time mentions), dated or unintuitive interface (3 all-time mentions), slow loading (3 all-time mentions), limited integrations and reporting flexibility.
- **Freshsales strengths:** Ease of use (103 all-time mentions), intuitive interface (41 all-time mentions), strong customer support (50 all-time mentions), feature-rich (70 all-time mentions), easy setup (32 all-time mentions), robust integrations (35 all-time mentions), automation (25 all-time mentions).
- **Freshsales trade-offs:** Missing or limited features (47 and 32 all-time mentions), learning curve for advanced features (25 all-time mentions), some advanced features only in higher-tier plans, reporting and dashboard flexibility can be limited.

### Is Agile CRM or Freshsales better for small businesses?

Freshsales is the better fit for small businesses, with higher ratings and more positive small-business reviewer sentiment.

- **Agile CRM:** Small-Business segment; reviewers appreciate its affordability and all-in-one approach, but note support and integration limitations.
- **Freshsales:** Small-Business segment; reviewers consistently praise its ease of use, intuitive setup, and strong support, making it highly recommended for small teams.

### Which CRM platform has better integrations?

Freshsales is favored by reviewers for integrations, with more frequent and positive mentions than Agile CRM.

- **Agile CRM:** Integrations are mentioned in recent reviews, but with only 2 all-time mentions, reviewers note limitations and reliance on external tools for niche software stacks.
- **Freshsales:** Integrations are cited in 35 all-time reviews, with reviewers highlighting easy integration with other apps and a robust integration marketplace, though some desire even more options.

### How do Agile CRM and Freshsales compare on customer support?

Freshsales outperforms Agile CRM on Quality of Support by a material margin, with a 0.9-point higher score (8.8 vs 7.9).

- **Agile CRM:** Reviewers frequently cite slow or unhelpful customer support, especially on lower-tier plans, and inconsistent issue resolution.
- **Freshsales:** Reviewers consistently praise responsive, helpful, and personalized support, with 50 all-time mentions for strong customer support.

### Which is easier to implement, Agile CRM or Freshsales?

Freshsales is easier to implement than Agile CRM, with a 0.9-point higher Ease of Setup score (8.7 vs 7.8).

- **Agile CRM:** Reviewers describe setup as straightforward for basic use, but note a steeper learning curve for advanced features and occasional onboarding challenges.
- **Freshsales:** Reviewers highlight fast onboarding, intuitive setup, and step-by-step guidance, making it accessible even for first-time CRM users.

### Which product has better Reporting?

Freshsales is favored for Reporting, with more frequent reviewer mentions and higher satisfaction scores.

- **Agile CRM:** Reporting is cited in recent reviews as limited and less flexible, with requests for more customization and better export options.
- **Freshsales:** Reporting is a frequent theme in reviews, with reviewers noting solid built-in analytics and reporting features, though some desire deeper customization; reporting and dashboard functionality is mentioned as a strength in 70 all-time reviews.