# Agile CRM vs Close Comparison - What are their main differences?

At a Glance

Star Rating

**Agile CRM** [

4/5(368)

](https://www.g2.com/products/agile-crm/reviews#reviews)

**Close** [

4.7/5(2,081)

](https://www.g2.com/products/close/reviews#reviews)

Market Segments

**Agile CRM**
Small-Business (76.6% of reviews)

**Close**
Small-Business (79.2% of reviews)

Pros & Cons

**Agile CRM**
[
Ease of Use (4)
](https://www.g2.com/products/agile-crm/reviews?filters%5Bsentiment_snippet%5D=1130530&qs=pros-and-cons#reviews)[
Effective (4)
](https://www.g2.com/products/agile-crm/reviews?filters%5Bsentiment_snippet%5D=2014468&qs=pros-and-cons#reviews)[
Not Intuitive (4)
](https://www.g2.com/products/agile-crm/reviews?filters%5Bsentiment_snippet%5D=2395125&qs=pros-and-cons#reviews)[
Poor Customer Support (4)
](https://www.g2.com/products/agile-crm/reviews?filters%5Bsentiment_snippet%5D=1130801&qs=pros-and-cons#reviews)

**Close**
[
Ease of Use (818)
](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews)[
Helpful (482)
](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews)[
Missing Features (244)
](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews)[
Call Issues (194)
](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Agile CRM**
 **$0** per month

**Close**
 **$9.00** 1 Seat Per Month

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Close excels in user experience, with many users appreciating its streamlined communication features. One user highlighted the ability to call, email, or text directly from the platform, making it a comprehensive tool for managing client interactions.
- **Users say** that Agile CRM offers a solid solution for small businesses, particularly praising its unified contact timeline. Reviewers noted that it effectively organizes customer data, sales tracking, and communication, which is crucial for maintaining visibility into customer interactions.
- **According to verified reviews** , Close stands out for its ease of setup and implementation. Users found the onboarding process friendly and intuitive, allowing them to quickly integrate the software into their daily operations without significant hurdles.
- **Reviewers mention** that while Agile CRM is budget-friendly with a $0 entry-level price, it sometimes struggles to meet specific workflow needs. Users have pointed out configuration challenges that can hinder its effectiveness in more complex environments.
- **G2 reviewers highlight** that Close provides superior support quality, with many users appreciating the responsive customer service. This aspect is particularly important for businesses that rely on timely assistance to resolve issues and maintain productivity.
- **Users report** that Agile CRM, while effective for basic needs, may not offer the same level of advanced features as Close. For instance, Close's robust task and follow-up management capabilities were noted as significant advantages, helping users stay organized and proactive in their client engagements.

Pricing

Entry-Level Pricing

**Agile CRM**

Agile CRM

Free

$0

per month

For 10 Users

- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring

[Browse all 4 pricing plans](/products/agile-crm/pricing)

**Close**

Close

Solo

$9.00

1 Seat Per Month

Built for the individual who wants every lead, pipeline, and conversation in one place.

- 1 user included

[Browse all 4 pricing plans](/products/close/pricing)

Free Trial

**Agile CRM**

Agile CRM

Free Trial is available

**Close**

Close

Free Trial is available

Ratings

Meets Requirements

8.1

323

9.1

1,786

Ease of Use

8.1

323

9.2

1,831

Ease of Setup

7.8

178

9.1

1,167

Ease of Admin

8.2

166

9.0

584

Quality of Support

7.9

316

9.3

1,598

Has the product been a good partner in doing business?

8.0

165

9.3

579

Product Direction (% positive)

7.7

319

9.5

1,795

Features by Category

CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);)

7.4

49

8.6

1,557

Sales Force Automation

Contact & Account Management

8.2

40

|

Verified

9.0(won by 0.8)

1377

|

Verified

Opportunity & Pipeline Mgmt.

7.7

38

|

Verified

9.0(won by 1.3)

1375

|

Verified

Task / Activity Management

7.8

38

|

Verified

9.0(won by 1.2)

1403

|

Verified

Territory & Quota Management

7.2

30

|

Verified

8.3(won by 1.1)

1167

Desktop Integration

7.2

29

|

Verified

9.1(won by 1.9)

1322

|

Verified

Product & Price List Management

7.4

29

|

Verified

8.4(won by 1.0)

1124

Quote & Order Management

7.0

27

|

Verified

8.3(won by 1.3)

1132

Customer Contract Management

7.5

30

|

Verified

8.4(won by 0.9)

1163

Contract/License Management

Not enough data

Not enough data

Partner Relationship Mgmt. (PRM)

7.5(won by default)

29

Feature Not Available

Marketing Automation

Email Marketing

7.4

37

|

Verified

8.7(won by 1.3)

1268

Campaign Management

7.7

33

|

Verified

8.5(won by 0.8)

1219

Lead Management

7.2

36

|

Verified

9.2(won by 2.0)

1354

Marketing ROI Analytics

6.7

32

|

Verified

8.2(won by 1.5)

1134

Email Management

Not enough data

9.3(won by default)

5

File Management

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Customer Support

Case Management

7.0

34

|

Verified

8.7(won by 1.7)

1217

|

Verified

Customer Support Portal

6.6

33

|

Verified

8.7(won by 2.1)

1227

|

Verified

Knowledge Base

6.5

33

|

Verified

8.7(won by 2.2)

1260

|

Verified

Call Center Features

6.4

32

|

Verified

8.7(won by 2.3)

1257

|

Verified

Support Analytics

6.9

30

|

Verified

8.6(won by 1.7)

1201

|

Verified

Workflow Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Channel Management

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

Field Sales Management

Not enough data

Not enough data

Reporting & Analytics

Reporting

6.9

31

|

Verified

8.6(won by 1.7)

1269

|

Verified

Dashboards

7.1

34

|

Verified

8.8(won by 1.7)

1283

|

Verified

Forecasting

6.8

28

|

Verified

8.2(won by 1.4)

1143

Mobile & Social

Social Collaboration Features

7.9

27

|

Verified

8.2(won by 0.3)

1076

Social Network Integration

8.5(won by 0.6)

25

|

Verified

7.9

1099

Mobile User Support

7.9

25

|

Verified

8.2(won by 0.3)

1091

Third-Party Integrations

Not enough data

8.0(won by default)

5

Social Media Integration

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Multi-Channel Social Integration

Not enough data

Not enough data

Platform

Customization

7.3

14

|

Verified

8.6(won by 1.3)

1204

|

Verified

Workflow Capability

7.6

16

|

Verified

8.8(won by 1.2)

1224

|

Verified

User, Role, and Access Management

7.6

13

|

Verified

8.9(won by 1.3)

1197

Internationalization

8.1

7

|

Verified

8.5(won by 0.4)

1124

Sandbox / Test Environments

8.1(won by 0.1)

9

|

Verified

8.0

1070

|

Verified

Document & Content Mgmt.

7.8

10

|

Verified

8.4(won by 0.6)

1097

Performance and Reliability

6.9

18

|

Verified

9.1(won by 2.2)

1225

|

Verified

Output Document Generation

8.1

9

|

Verified

8.4(won by 0.3)

1115

Mobile Access

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Integration

Data Import & Export Tools

7.8

12

|

Verified

8.8(won by 1.0)

1123

|

Verified

Integration APIs

7.1

12

|

Verified

8.7(won by 1.6)

1126

|

Verified

Breadth of Partner Applications

7.5

12

|

Verified

8.5(won by 1.0)

1061

|

Verified

Third-Party Integration

Not enough data

Not enough data

Internal Chat Integration

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Generative AI

Generative AI

Not enough data

Not enough data

Proposal Generation

Not enough data

Not enough data

AI Text Generation

Not enough data

Feature Not Available

Agentic AI - CRM

Autonomous Task Execution

Not enough data

8.5(won by default)

82

Multi-step Planning

Not enough data

8.5(won by default)

81

Cross-system Integration

Not enough data

8.6(won by default)

82

Adaptive Learning

Not enough data

8.6(won by default)

82

Natural Language Interaction

Not enough data

8.7(won by default)

82

Proactive Assistance

Not enough data

8.8(won by default)

82

Decision Making

Not enough data

8.7(won by default)

81

Calendar/Reminder System

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

For Startups

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

For iPad Devices

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

For Mac Devices

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Web-based Deployment

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Email Sequences

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Lead Assignment

Not enough data

Not enough data

For Small Businesses

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Business Card/Badge Scanning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Social Profiles

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Brand Tracking

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Marketing Automation[Hide 106 FeaturesShow 106 Features](javascript:void(0);)

7.9

25

Not enough data

Email Marketing

Building and Personalizing Emails

7.4(won by default)

21

|

Verified

Not enough data

Sending Outbound Emails

7.1(won by default)

21

|

Verified

Not enough data

Manage Email Deliverability

6.7(won by default)

21

|

Verified

Not enough data

Automated Email Responses

7.5(won by default)

21

|

Verified

Not enough data

Online Marketing

Landing Pages and Forms

7.5(won by default)

21

|

Verified

Not enough data

Dynamic Content

8.0(won by default)

19

|

Verified

Not enough data

A/B Testing

7.8(won by default)

17

|

Verified

Not enough data

Mobile Optimized

7.5(won by default)

18

|

Verified

Not enough data

Search Tracking and Optimization

7.7(won by default)

17

|

Verified

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Multivariate Testing

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Lead Management

Marketing Lead Database

7.9(won by default)

21

|

Verified

Not enough data

Data Quality Management

7.5(won by default)

20

|

Verified

Not enough data

Segmentation

7.2(won by default)

19

|

Verified

Not enough data

Lead Scoring and Grading

7.8(won by default)

20

|

Verified

Not enough data

Lead Nurturing

7.0(won by default)

22

|

Verified

Not enough data

Email Tracking

7.4(won by default)

20

|

Verified

Not enough data

Automated Alerts and Tasks

8.1(won by default)

20

|

Verified

Not enough data

CRM Lead Integration

7.9(won by default)

20

|

Verified

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Social Marketing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Search Marketing

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

Website Visitor Tracking

Not enough data

Not enough data

Campaign Management

Program Management

7.9(won by default)

21

|

Verified

Not enough data

Event / Webinar Marketing

8.2(won by default)

19

|

Verified

Not enough data

Calendaring

8.3(won by default)

19

|

Verified

Not enough data

Budgeting

8.5(won by default)

18

Not enough data

Campaign Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Social

Social Listening

8.0(won by default)

17

|

Verified

Not enough data

Social Sharing

8.4(won by default)

17

|

Verified

Not enough data

Social Campaigns

8.8(won by default)

17

|

Verified

Not enough data

Social Media Engagement

8.4(won by default)

17

|

Verified

Not enough data

Social Media Advertising

8.0(won by default)

17

|

Verified

Not enough data

Drip Campaigns

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Reporting & Analytics

Basic Reporting

8.6(won by default)

20

|

Verified

Not enough data

Web Analytics

8.9(won by default)

19

|

Verified

Not enough data

ROI Analytics

7.7(won by default)

18

|

Verified

Not enough data

Revenue Analytics

8.7(won by default)

19

|

Verified

Not enough data

SEO / Keyword Analytics

8.0(won by default)

18

|

Verified

Not enough data

Behavior Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Analytics

Not enough data

Not enough data

Platform

Customization 

8.0(won by default)

5

|

Verified

Not enough data

Workflow Capability

8.3(won by default)

5

|

Verified

Not enough data

User, Role, and Access Management

8.0(won by default)

5

|

Verified

Not enough data

Internationalization

7.7(won by default)

5

|

Verified

Not enough data

Sandbox / Test Environments

7.3(won by default)

5

|

Verified

Not enough data

Performance and Reliability

8.3(won by default)

5

|

Verified

Not enough data

Output Document Generation

7.7(won by default)

5

|

Verified

Not enough data

Lead Generation

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Marketing Automation

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Integration

Data Import & Export Tools

7.7(won by default)

5

|

Verified

Not enough data

Integration APIs

8.3(won by default)

5

|

Verified

Not enough data

Breadth of Partner Applications

7.5(won by default)

6

|

Verified

Not enough data

Social Media Integration

Not enough data

Not enough data

Additional Functionality

Social Promotion

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Marketing Calendar

Not enough data

Not enough data

Customizable CTAs

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.5

15

Not enough data

Ticket and Case Management

Ticket Creation User Experience

9.1(won by default)

9

|

Verified

Not enough data

Ticket Response User Experience

9.3(won by default)

9

|

Verified

Not enough data

Workflow

9.1(won by default)

9

|

Verified

Not enough data

Automated Response

9.1(won by default)

9

|

Verified

Not enough data

Service Level Agreement (SLA) Management

8.5(won by default)

9

|

Verified

Not enough data

Attachments/Screencasts

8.7(won by default)

9

|

Verified

Not enough data

Ticket Collaboration

8.1(won by default)

9

|

Verified

Not enough data

Customer/Contact Database

8.7(won by default)

9

|

Verified

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

9.3(won by default)

9

|

Verified

Not enough data

Email to Case

8.3(won by default)

9

|

Verified

Not enough data

Live Chat Support

8.0(won by default)

9

|

Verified

Not enough data

Social Media Integration

7.4(won by default)

9

|

Verified

Not enough data

Voice

7.8(won by default)

9

|

Verified

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

6.3(won by default)

5

Not enough data

Customization 

7.8(won by default)

6

|

Verified

Not enough data

User, Role, and Access Management

8.0(won by default)

5

|

Verified

Not enough data

Third-Party Integrations

8.0(won by default)

5

|

Verified

Not enough data

Reporting

7.2(won by default)

6

|

Verified

Not enough data

Activity Dashboard

8.9(won by default)

6

|

Verified

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

Not enough data

8.9

147

Lead Facilitation

Customer-facing Chatbot

Not enough data

7.9(won by default)

134

Lead Qualification

Not enough data

8.6(won by default)

134

Lead Follow-up

Not enough data

9.0(won by default)

141

Meeting Scheduling 

Not enough data

8.6(won by default)

135

Organization

Opportunity and Pipeline Management 

Not enough data

9.2(won by default)

137

Data Entry

Not enough data

8.9(won by default)

134

Integrations / APIs

Not enough data

8.9(won by default)

134

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

Not enough data

8.2(won by default)

128

Peformance Tracking

Not enough data

8.9(won by default)

135

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

Not enough data

8.3(won by default)

135

Sales Forecasting 

Not enough data

8.6(won by default)

135

Generative AI

AI Text Generation

Not enough data

8.4(won by default)

82

AI Text Summarization

Not enough data

8.7(won by default)

82

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Autonomous Task Execution

Not enough data

9.8(won by default)

9

Multi-step Planning

Not enough data

9.7(won by default)

10

Cross-system Integration

Not enough data

9.5(won by default)

10

Adaptive Learning

Not enough data

9.5(won by default)

10

Natural Language Interaction

Not enough data

9.8(won by default)

9

Proactive Assistance

Not enough data

9.1(won by default)

9

Decision Making

Not enough data

9.8(won by default)

9

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

Not enough data

8.6

230

Integrated Workflows

Task Management

Not enough data

9.1(won by default)

222

Email Tracking/Automation

Not enough data

9.1(won by default)

224

Calls and Voice

Not enough data

9.0(won by default)

217

Other Outreach Options 

Not enough data

8.7(won by default)

213

CRM Integration

Not enough data

9.0(won by default)

218

Calendar

Not enough data

9.0(won by default)

222

Shared Records

Not enough data

8.9(won by default)

221

Business Process Automation

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Repeatability and Reportability

Content Management

Not enough data

8.6(won by default)

216

Workflow Management

Not enough data

8.9(won by default)

216

Workflow Performance

Not enough data

8.9(won by default)

207

Sales Coaching and Insights

Not enough data

8.3(won by default)

205

Gamification

Not enough data

7.8(won by default)

202

AI and Automation

Lead Prioritization

Not enough data

8.2(won by default)

195

Lead Scoring

Not enough data

8.1(won by default)

198

Best Time of Day Scheduling

Not enough data

8.2(won by default)

191

Buyer Intelligence

Not enough data

7.9(won by default)

199

Machine Learning

Not enough data

7.8(won by default)

197

Generative AI

AI Text Generation

Not enough data

8.0(won by default)

198

Generative AI

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Agentic AI - Sales Engagement

Autonomous Task Execution

Not enough data

8.6(won by default)

33

Multi-step Planning

Not enough data

8.6(won by default)

33

Cross-system Integration

Not enough data

8.6(won by default)

33

Adaptive Learning

Not enough data

8.4(won by default)

32

Natural Language Interaction

Not enough data

8.8(won by default)

32

Proactive Assistance

Not enough data

8.8(won by default)

33

Decision Making

Not enough data

8.9(won by default)

33

Strategic Planning

Not enough data

Not enough data

Additional Functionality

Prospecting Tools

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

9.1

156

Dialing Options

Preview Dialing

Not enough data

9.1(won by default)

151

Progressive Dialing

Not enough data

9.2(won by default)

152

Predictive Dialing

Not enough data

9.4(won by default)

17

Agent Tools

Whisper Coaching 

Not enough data

8.6(won by default)

147

Callback Scheduling 

Not enough data

8.8(won by default)

143

Call Recording 

Not enough data

9.4(won by default)

148

Real-Time Data

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

Automation

Voice Activity Detection

Not enough data

8.9(won by default)

142

Interactive Voice Response (IVR)

Not enough data

8.5(won by default)

143

Call Scrubbing

Not enough data

8.6(won by default)

143

Agentic AI - Auto Dialer

Autonomous Task Execution

Not enough data

8.9(won by default)

22

Cross-system Integration

Not enough data

8.9(won by default)

22

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

AI Capabilities - Auto Dialer

Call Prioritization and List Optimization

Not enough data

9.4(won by default)

17

Compliance Monitoring

Not enough data

9.3(won by default)

17

Speech Analytics and Sentiment Analysis

Not enough data

9.5(won by default)

17

Call Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Additional Functionality

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Power Dialer

Not enough data

Not enough data

Preview Dialer

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Integrations Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Automatic Outbound Dialer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Campaign Specific Caller ID

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

SMS Marketing[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

8.9

313

Text Messaging

Bulk SMS

Not enough data

8.8(won by default)

266

|

Verified

Two-Way Text Messaging

Not enough data

9.3(won by default)

288

|

Verified

Text Scheduler

Not enough data

9.3(won by default)

283

|

Verified

Automatic Replies

Not enough data

8.7(won by default)

268

|

Verified

Automatic URL Shortening

Not enough data

8.4(won by default)

253

MMS Marketing

Not enough data

8.7(won by default)

258

Personalization

Not enough data

8.9(won by default)

257

Link Shortening

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Scheduled Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

2-Way Messaging

Not enough data

Not enough data

Transactional SMS

Not enough data

Feature Not Available

SMS Platform

Reporting

Not enough data

9.0(won by default)

281

|

Verified

Marketing Automation

Not enough data

9.1(won by default)

277

|

Verified

API Integration

Not enough data

9.1(won by default)

264

|

Verified

QR Codes

Not enough data

Not enough data

White Label

Not enough data

Feature Not Available

Text-to-Landline

Not enough data

Feature Not Available

Short Codes

Not enough data

Feature Not Available

Agentic AI - SMS Marketing

Autonomous Task Execution

Not enough data

8.6(won by default)

16

Multi-step Planning

Not enough data

8.5(won by default)

16

Cross-system Integration

Not enough data

9.1(won by default)

16

Natural Language Interaction

Not enough data

8.8(won by default)

16

Proactive Assistance

Not enough data

9.0(won by default)

16

Decision Making

Not enough data

8.6(won by default)

16

Third-Party Integrations

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

AI Automation - SMS Marketing

AI SMS

Not enough data

Not enough data

AI Content Generation - SMS Marketing

AI SMS

Not enough data

Not enough data

Additional Functionality

Campaign Scheduling

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Text-to-Win

Not enough data

Not enough data

Mobile Coupons

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Consent Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Open Rate Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Survey Builder

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

MMS

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile Keywords

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

8.6

117

Channels

Multi-Channel Coverage

Not enough data

8.6(won by default)

107

Open Listening

Not enough data

8.6(won by default)

108

Physical Media

Not enough data

8.0(won by default)

108

Design

Communications Strategy Development

Not enough data

8.5(won by default)

110

Create Content

Not enough data

7.9(won by default)

107

Personalization

Not enough data

8.9(won by default)

107

Inbound Identification

Not enough data

8.9(won by default)

107

Regulatory Compliance

Not enough data

9.0(won by default)

104

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.3(won by default)

103

AI Text Summarization

Not enough data

8.8(won by default)

102

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

9.3

42

Platform

Omnichannel

Not enough data

8.6(won by default)

38

Mobile Access

Not enough data

9.1(won by default)

39

Queue Management

Not enough data

9.2(won by default)

39

Call Routing

Not enough data

9.3(won by default)

39

Call Back

Not enough data

9.2(won by default)

38

IVR

Not enough data

8.6(won by default)

38

Automatic Call Distribution

Not enough data

9.0(won by default)

38

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

9.1(won by default)

38

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

Not enough data

9.3(won by default)

39

Performance Evaluation

Not enough data

9.1(won by default)

38

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

9.8(won by default)

10

Cross-system Integration

Not enough data

9.7(won by default)

10

Natural Language Interaction

Not enough data

9.8(won by default)

11

Proactive Assistance

Not enough data

9.8(won by default)

10

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

Not enough data

9.7(won by default)

41

Reporting & Dashboards

Not enough data

9.2(won by default)

40

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.8

13

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.3(won by default)

7

|

Verified

Not enough data

Notifications

9.0(won by default)

7

|

Verified

Not enough data

Targeted Emails

8.8(won by default)

7

|

Verified

Not enough data

In-App Messaging

8.3(won by default)

6

|

Verified

Not enough data

Co-Browsing

8.7(won by default)

5

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

7.8(won by default)

6

|

Verified

Not enough data

Conversation Archiving

8.8(won by default)

7

|

Verified

Not enough data

Lead Development

9.3(won by default)

7

Not enough data

Knowledge Base

8.6(won by default)

7

|

Verified

Not enough data

Team Inbox 

9.0(won by default)

7

|

Verified

Not enough data

Customer Profiles

8.6(won by default)

6

|

Verified

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Email Tracking[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

7.2

20

Not enough data

Agentic AI - Email Tracking

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Analytics

Open Rates

7.2(won by default)

18

Not enough data

Link Activity

6.8(won by default)

18

Not enough data

Attachment Activity

7.5(won by default)

17

Not enough data

Customizations

Email Platform Integration

6.8(won by default)

17

Not enough data

Email Scheduling

7.4(won by default)

17

Not enough data

Real-Time Notifications

7.8(won by default)

17

Not enough data

Email Categorization

7.1(won by default)

16

Not enough data

Templates

6.9(won by default)

17

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Team Management

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

Subscription Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

API

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Geolocation

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Mailing List Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

8.7

177

Agentic AI - Sales Analytics

Autonomous Task Execution

Not enough data

9.1(won by default)

18

Cross-system Integration

Not enough data

9.0(won by default)

18

Adaptive Learning

Not enough data

8.8(won by default)

17

Natural Language Interaction

Not enough data

9.1(won by default)

18

Proactive Assistance

Not enough data

8.5(won by default)

18

Third-Party Integrations

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Data Sourcing

Data Sourcing

Not enough data

8.5(won by default)

164

Exporting & Sharing Data

Not enough data

8.7(won by default)

164

Multi-Device Data Visualization

Not enough data

8.5(won by default)

164

Interactive Dashboards

Not enough data

8.8(won by default)

168

Data Segmentation

Not enough data

8.6(won by default)

162

Predictive Analytics

Lead Scoring

Not enough data

8.6(won by default)

161

Opportunity Scoring

Not enough data

8.7(won by default)

161

Risk Analysis

Not enough data

8.3(won by default)

157

Live Forecasting

Not enough data

8.4(won by default)

159

Budgeting/Forecasting

Not enough data

Not enough data

Correlation Analysis

Not enough data

Not enough data

Competitive Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Sales Management

Live Pipeline Management

Not enough data

9.1(won by default)

162

Sales Gamification

Not enough data

8.3(won by default)

158

Account-Based Analytics

Not enough data

8.8(won by default)

158

Activity Tracking

Not enough data

9.2(won by default)

163

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Additional Functionality

Dynamic Modeling

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Modeling & Simulation

Not enough data

Not enough data

Exception Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

"What If" Scenarios

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Graphical Data Presentation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Process Control

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

8.9

714

Agentic AI - Outbound Call Tracking

Autonomous Task Execution

Not enough data

8.6(won by default)

25

Natural Language Interaction

Not enough data

8.5(won by default)

25

Calling

Record Calls

Not enough data

9.2(won by default)

666

Call Types

Not enough data

9.0(won by default)

646

Click-to-Call

Not enough data

9.3(won by default)

661

Auto Dialer

Not enough data

8.8(won by default)

32

Generate Location

Not enough data

Feature Not Available

Contacts

Personalization

Not enough data

8.8(won by default)

657

Information Locater

Not enough data

8.7(won by default)

619

Record Prospect Data

Not enough data

9.0(won by default)

654

Contact Management

Not enough data

Not enough data

Insights

Notes

Not enough data

9.3(won by default)

677

Daily Summary

Not enough data

9.0(won by default)

631

Automated Voicemails

Not enough data

8.7(won by default)

593

Automated Emails

Not enough data

9.0(won by default)

654

Sorts Prospects

Not enough data

8.8(won by default)

632

Automated Note Taking

Not enough data

9.0(won by default)

30

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Meeting Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

API

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Show 8 feature categories with incomplete data

AI SDRs[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Feedback Management

Feedback Management

Not enough data

Not enough data

Document Management

Document Management

Not enough data

Not enough data

Reporting/Analytics

Reporting/Analytics

Not enough data

Not enough data

Security & Compliance

Security & Compliance

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Personalized Outreach

Personalized Outreach

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Dynamic Modeling

Dynamic Modeling

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Agent Customization

Agent Customization

Not enough data

Not enough data

Omnichannel Outreach

Omnichannel Outreach

Not enough data

Not enough data

Follow-Up Scheduling

Follow-Up Scheduling

Not enough data

Not enough data

Lead Generation

Lead Generation

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Multi-Channel Campaigns

Multi-Channel Campaigns

Not enough data

Not enough data

Independent Decision Making

Independent Decision Making

Not enough data

Not enough data

Outreach Performance Analytics

Outreach Performance Analytics

Not enough data

Not enough data

Customer Interaction Automation

Customer Interaction Automation

Not enough data

Not enough data

Problem Solving

Problem Solving

Not enough data

Not enough data

Task Automation

Task Automation

Not enough data

Not enough data

Prospect Prioritization

Prospect Prioritization

Not enough data

Not enough data

Real-time Conversations

Real-time Conversations

Not enough data

Not enough data

Sales Follow-Up

Sales Follow-Up

Not enough data

Not enough data

Data Enrichment

Data Enrichment

Not enough data

Not enough data

Lead Qualification

Lead Qualification

Not enough data

Not enough data

Sales Automation

Sales Automation

Not enough data

Not enough data

Automation

Sales Follow-Up

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Customer Interaction Automation

Not enough data

Not enough data

Autonomy

Problem Solving

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Independent Decision Making

Not enough data

Not enough data

Outbound Sales

Follow-Up Scheduling

Not enough data

Not enough data

Prospect Prioritization

Not enough data

Not enough data

Multichannel Campaign Execution

Not enough data

Not enough data

Personalized Outreach

Not enough data

Not enough data

Outreach Performance Analytics

Not enough data

Not enough data

Inbound Sales

Data Enrichment

Not enough data

Not enough data

Inquiry Routing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Real-Time Engagement

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Pop-Up Builder[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Design and Customization

Pre-Designed Templates

Not enough data

Not enough data

Pop-Up Types

Not enough data

Not enough data

No-Code Customization

Not enough data

Not enough data

Mobile Optimized

Not enough data

Not enough data

Campaigns

Targeting

Not enough data

Not enough data

Triggered Campaigns

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Integrations

CRM/Email Integrations

Not enough data

Not enough data

WCM Integrations

Not enough data

Not enough data

E-Commerce Integrations

Not enough data

Not enough data

Social Media Integrations

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Agentic AI - Vulnerability Scanner

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Landing Page Builders[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

Not enough data

Page Customization

Drag and Drop

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Advanced Customization

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Page Optimization

A/B Testing

Not enough data

Not enough data

Mobile Responsive

Not enough data

Not enough data

Web Analytics

Not enough data

Not enough data

SEO

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Integrations

E-Commerce Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Domain Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Agentic AI - Landing Page Builders

Cross-system Integration

Not enough data

Not enough data

Additional Functionality

Campaign Segmentation

Not enough data

Not enough data

Form Builder

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Website Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Website Publishing Options

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

WYSIWYG Editor

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Responsive Web Design

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Customization

Custom Fields

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Multi-page Forms

Not enough data

Not enough data

Design

Not enough data

Not enough data

Forms Creation & Design

Not enough data

Not enough data

Additional Functionality

Embedded Forms

Not enough data

Not enough data

Offline Capability

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Payments

Not enough data

Not enough data

Mobile Forms

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Conversational Interface Agents[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Natural Language Interaction - Conversational Interface Agents 

Natural Language Query Understanding

Not enough data

Not enough data

Multi-Turn Conversation Management

Not enough data

Not enough data

Voice & Text Interface Support

Not enough data

Not enough data

Intent & Action Handling - Conversational Interface Agents 

Data Retrieval from Connected Systems

Not enough data

Not enough data

Intent Recognition & Mapping

Not enough data

Not enough data

Action & Workflow Triggering

Not enough data

Not enough data

Context & Personalization - Conversational Interface Agents 

Conversation Context Persistence

Not enough data

Not enough data

User Identity & Permission Awareness

Not enough data

Not enough data

Enterprise Integration & Deployment - Conversational Interface Agents 

Enterprise Application Integrations

Not enough data

Not enough data

Security & Access Controls

Not enough data

Not enough data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

## Agile CRM vs Close FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Agile CRM vs Close?

Close stands out from Agile CRM with a higher G2 rating, stronger support and setup scores, and a top-cited strength in ease of use, while Agile CRM is noted for its all-in-one feature set and affordability.

| [Agile CRM](https://www.g2.com/products/agile-crm/reviews) | [Close](https://www.g2.com/products/close/reviews) |
| --- | --- |
| 4.0/5 (368 reviews) | 4.7/5 (2069 reviews) |
| Small-Business | Small-Business |
| 7.8 | 9.1 |
| 7.9 | 9.3 |
| All-in-one platform and affordability | Ease of use and intuitive interface |

### How do the pricing models of Agile CRM and Close compare?

Close is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Agile CRM:** Reviewers highlight its affordability and value for small teams, but note that advanced features often require higher-tier plans, increasing costs over time.
- **Close:** Reviewers consistently describe Close as budget-friendly, offering more features for $20–$30 per month compared to other CRMs charging $80–$100, and praise its value for money.
- **Switching reasons:** Several reviewers mention switching to Close from higher-priced CRMs due to its competitive pricing and broader feature set.

### What are the best alternatives to Agile CRM and Close?

The top 3 alternatives to Agile CRM and Close are Agentforce Sales, EngageBay, and ActiveCampaign.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Agile CRM](https://www.g2.com/products/agile-crm/reviews) | 4.0/5 (368) | Small-Business | Affordable for small teams | All-in-one platform and affordability |
| [Close](https://www.g2.com/products/close/reviews) | 4.7/5 (2069) | Small-Business | Budget-friendly, more features for lower cost | Ease of use and intuitive interface |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876) | Mid-Market | — | Comprehensive CRM capabilities |
| [EngageBay](https://www.g2.com/products/engagebay/reviews) | 4.6/5 (715) | Small-Business | — | Integrated marketing and sales tools |
| [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14780) | Small-Business | — | Automation and email marketing |

### Which CRM features should I prioritize when comparing Agile CRM and Close?

Buyers comparing Agile CRM and Close should prioritize ease of use, automation, integrations, workflow, and customer support.

- **Ease of Use:** Agile CRM 8.1, Close 9.2; Close is cited in 819 reviews for ease of use, Agile CRM in 4.
- **Automation:** Agile CRM 3 all-time mentions, Close 292 all-time mentions; Close is more frequently praised for automation capabilities.
- **Integrations:** Agile CRM 2 all-time mentions, Close 274 all-time mentions; Close is favored for integration breadth.
- **Workflow:** Workflow is the most frequently mentioned feature across both products, with Close receiving more recent praise for workflow automation and structure.
- **Customer Support:** Agile CRM 4 all-time mentions for poor support, Close 308 all-time mentions for strong support.

### What are the pros and cons of Agile CRM vs Close?

Close's headline strength is ease of use and automation, while Agile CRM's is its all-in-one feature set and affordability.

- **Agile CRM strengths:** All-in-one platform (4 all-time mentions), affordable (3), automation features (3), contact management (3), effective for small teams.
- **Agile CRM trade-offs:** Not intuitive (4), poor customer support (4), interface design issues (3), slow loading (3), limited integrations and reporting.
- **Close strengths:** Ease of use (819), helpful (441), features (394), intuitive (358), automation (292), integrations (274), customer support (308), time-saving (313), lead management (309).
- **Close trade-offs:** Missing features (244), call issues (181), some reviewers note a learning curve for advanced features and desire for more customization in reporting and dialer settings.

### Is Agile CRM or Close better for small businesses?

Close is the better fit for small businesses, with higher satisfaction scores and more positive small-business reviewer sentiment.

- **Agile CRM:** Largest segment is Small-Business; reviewers appreciate its affordability and all-in-one features but note support and integration limitations.
- **Close:** Largest segment is Small-Business; reviewers consistently praise its ease of use, automation, and value for money, with many citing it as ideal for small teams and solo operators.

### Which CRM platform has better integrations?

Close is favored by reviewers for integrations, with significantly more mentions and positive sentiment.

- **Agile CRM:** Integrations are mentioned in recent reviews, but with only 2 all-time mentions and several reviewers noting limited integration options and reliance on external tools like Zapier.
- **Close:** Integrations are cited in 274 reviews, with specific mentions of Calendly and Google Workspace; reviewers highlight the breadth and ease of integration as a key advantage.

### How do Agile CRM and Close compare on customer support?

Close outperforms Agile CRM on Quality of Support by a material margin, with a 1.4-point higher score (9.3 vs 7.9).

- **Agile CRM:** Reviewers report inconsistent support quality, slow response times, and unresolved issues, especially on lower-tier plans.
- **Close:** Reviewers consistently praise responsive, helpful support, fast onboarding assistance, and clear guidance, with 308 all-time mentions for customer support.

### Which is easier to implement, Agile CRM or Close?

Close is easier to implement than Agile CRM, with a 1.3-point higher Ease of Setup score (9.1 vs 7.8).

- **Agile CRM:** Reviewers describe setup as straightforward for basic use but note a steeper learning curve for advanced features and occasional onboarding challenges.
- **Close:** Reviewers consistently highlight easy, fast setup, intuitive onboarding, and minimal training required, with many citing "plug and play" experiences.

### Which product has better Workflow?

Close is more strongly praised for Workflow, with higher reviewer satisfaction and more frequent mentions of workflow automation and structure.

- **Agile CRM:** Workflow is cited in recent reviews for basic automation and ticketing, but reviewers note rigidity and limited customization in the workflow builder.
- **Close:** Workflow is frequently highlighted in reviews, with strong satisfaction for automation, structure, and ease of managing sales processes; supported by a higher Meets Requirements score (9.1 vs 8.1) and more workflow-related praise.

Reviews

Reviewers' Company Size

[![Agile CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1520576931/agile-crm.svg "Agile CRM")](https://www.g2.com/products/agile-crm/reviews)

Agile CRM

Small-Business(50 or fewer emp.)

76.6%

Mid-Market(51-1000 emp.)

15.6%

Enterprise(\> 1000 emp.)

7.8%

[![Close](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close")](https://www.g2.com/products/close/reviews)

Close

Small-Business(50 or fewer emp.)

79.2%

Mid-Market(51-1000 emp.)

20.1%

Enterprise(\> 1000 emp.)

0.7%

Small-Business

(50 or fewer emp.)

76.6%

79.2%

Mid-Market

(51-1000 emp.)

15.6%

20.1%

Enterprise

(\> 1000 emp.)

7.8%

0.7%

Reviewers' Industry

[![Agile CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1520576931/agile-crm.svg "Agile CRM")](https://www.g2.com/products/agile-crm/reviews)
Agile CRM

Marketing and Advertising

15.1%

Information Technology and Services

13.4%

Computer Software

7.0%

Financial Services

4.5%

Internet

4.2%

Other

55.9%

[![Close](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close")](https://www.g2.com/products/close/reviews)
Close

Marketing and Advertising

14.8%

Computer Software

8.7%

Real Estate

8.0%

Financial Services

6.7%

Information Technology and Services

5.7%

Other

56.0%

Alternatives

**Agile CRM Alternatives**

 ![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "EngageBay")

[
EngageBay
](/products/engagebay/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

 ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")

[
Freshsales
](/products/freshsales/reviews)

 ![HubSpot Marketing Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-marketing-hub.svg "HubSpot Marketing Hub")

[
HubSpot Marketing Hub
](/products/hubspot-marketing-hub/reviews)

**Close Alternatives**

 ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)")

[
Agentforce Sales
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")

[
Freshsales
](/products/freshsales/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

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