# Agile CRM vs Bigin by Zoho CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bigin by Zoho CRM excels in user experience, with a simple and user-friendly interface that makes pipeline management straightforward. Users appreciate how easily they can track leads and deals, which enhances their overall workflow efficiency.
- **Users say** Agile CRM offers a strong all-in-one approach, integrating sales, marketing, and service automation. Reviewers highlight its ability to consolidate customer information and communication history, making it easier to analyze trends and manage tasks effectively.
- **According to verified reviews** , Bigin by Zoho CRM stands out for its automation features, which significantly reduce manual work. Users commend the platform for managing reminders and follow-ups automatically, streamlining their daily operations.
- **Reviewers mention** that Agile CRM is a cost-effective solution, especially for small businesses, with a free entry-level option. This affordability, combined with its integration capabilities with platforms like Gmail and social media, makes it an attractive choice for budget-conscious users.
- **G2 reviewers highlight** that Bigin by Zoho CRM has a more robust support system, with higher ratings for quality of support. Users feel confident knowing they can rely on effective assistance when needed, which is crucial for maintaining productivity.
- **Users express concerns** about Agile CRM's user interface, describing it as somewhat outdated compared to Bigin. While it offers essential features, some users feel that a more modern design could enhance their overall experience and engagement with the platform.



| | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 368 | 858 | 
| **Largest Market Segment** | Small-Business (76.6% of reviews) | Small-Business (90.5% of reviews) | 
| **Entry Level Price** | $0 per month | $0.00 | 

---
## Top Pros & Cons

### Agile CRM

Pros:
- Ease of Use (4 reviews)
- Effective (4 reviews)

Cons:
- Not Intuitive (4 reviews)
- Poor Customer Support (4 reviews)

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

---
## Ratings Comparison
| Rating | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
  | **Meets Requirements** | 8.1 (323 reviews) | 8.6 (770 reviews) | 
  | **Ease of Use** | 8.1 (323 reviews) | 9.1 (791 reviews) | 
  | **Ease of Setup** | 7.8 (178 reviews) | 8.8 (685 reviews) | 
  | **Ease of Admin** | 8.2 (166 reviews) | 8.8 (462 reviews) | 
  | **Quality of Support** | 7.9 (316 reviews) | 8.5 (695 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (165 reviews) | 8.6 (438 reviews) | 
  | **Product Direction (% positive)** | 7.7 (319 reviews) | 9.4 (752 reviews) | 

---
## Pricing

### Agile CRM

#### Entry-Level Pricing

Plan: Free

Price: $0 per month

Description: For 10 Users

Key Features:
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring

[Browse all 4 editions](https://www.g2.com/products/agile-crm/pricing)

#### Free Trial

Yes

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.4/10 | 49 |
| **Bigin by Zoho CRM** | 8.0/10 | 665 |

#### Sales Force Automation

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Contact & Account Management** | 8.2 (40 reviews) ✓ Verified | 8.8 (504 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.5 (29 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.7 (38 reviews) ✓ Verified | 8.9 (530 reviews) | 
| **Task / Activity Management** | 7.8 (38 reviews) ✓ Verified | 8.7 (480 reviews) | 
| **Territory & Quota Management** | 7.2 (30 reviews) ✓ Verified | Feature Not Available | 
| **Desktop Integration** | 7.2 (29 reviews) ✓ Verified | 8.2 (418 reviews) | 
| **Product & Price List Management** | 7.4 (29 reviews) ✓ Verified | 8.2 (407 reviews) | 
| **Quote & Order Management** | 7.0 (27 reviews) ✓ Verified | 7.9 (369 reviews) | 
| **Customer Contract Management** | 7.5 (30 reviews) ✓ Verified | Feature Not Available | 

#### Marketing Automation

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Email Marketing** | 7.4 (37 reviews) ✓ Verified | 8.0 (400 reviews) | 
| **Campaign Management** | 7.7 (33 reviews) ✓ Verified | 7.9 (386 reviews) | 
| **Lead Management** | 7.2 (36 reviews) ✓ Verified | 8.7 (463 reviews) | 
| **Marketing ROI Analytics** | 6.7 (32 reviews) ✓ Verified | 7.6 (376 reviews) | 

#### Customer Support

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Case Management** | 7.0 (34 reviews) ✓ Verified | 8.0 (390 reviews) | 
| **Customer Support Portal** | 6.6 (33 reviews) ✓ Verified | 7.9 (383 reviews) | 
| **Knowledge Base** | 6.5 (33 reviews) ✓ Verified | 8.0 (375 reviews) | 
| **Call Center Features** | 6.4 (32 reviews) ✓ Verified | 7.6 (375 reviews) | 
| **Support Analytics** | 6.9 (30 reviews) ✓ Verified | 8.0 (363 reviews) | 

#### Reporting & Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Reporting** | 6.9 (31 reviews) ✓ Verified | 8.2 (369 reviews) | 
| **Dashboards** | 7.1 (34 reviews) ✓ Verified | 8.4 (394 reviews) | 
| **Forecasting** | 6.8 (28 reviews) ✓ Verified | 7.9 (331 reviews) | 

#### Mobile & Social

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (27 reviews) ✓ Verified | 7.7 (343 reviews) | 
| **Social Network Integration** | 8.5 (25 reviews) ✓ Verified | 7.4 (345 reviews) | 
| **Mobile User Support** | 7.9 (25 reviews) ✓ Verified | 8.2 (357 reviews) | 

#### Platform

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Customization** | 7.3 (14 reviews) ✓ Verified | 8.2 (431 reviews) | 
| **Workflow Capability** | 7.6 (16 reviews) ✓ Verified | 8.4 (435 reviews) | 
| **User, Role, and Access Management** | 7.6 (13 reviews) ✓ Verified | 8.6 (407 reviews) | 
| **Internationalization** | 8.1 (7 reviews) ✓ Verified | 8.0 (368 reviews) | 
| **Sandbox / Test Environments** | 8.1 (9 reviews) ✓ Verified | Feature Not Available | 
| **Document & Content Mgmt.** | 7.8 (10 reviews) ✓ Verified | 8.0 (320 reviews) | 
| **Performance and Reliability** | 6.9 (18 reviews) ✓ Verified | 8.9 (407 reviews) | 
| **Output Document Generation** | 8.1 (9 reviews) ✓ Verified | Feature Not Available | 

#### Integration

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (12 reviews) ✓ Verified | 8.4 (346 reviews) | 
| **Integration APIs** | 7.1 (12 reviews) ✓ Verified | 8.0 (346 reviews) | 
| **Breadth of Partner Applications** | 7.5 (12 reviews) ✓ Verified | 7.9 (328 reviews) | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - CRM

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (69 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (69 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (73 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (68 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (69 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (69 reviews) | 
| **Decision Making** | Not enough data | 7.7 (71 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.9/10 | 25 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Email Marketing

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Building and Personalizing Emails** | 7.4 (21 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 7.1 (21 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 6.7 (21 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.5 (21 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Landing Pages and Forms** | 7.5 (21 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 8.0 (19 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 7.8 (17 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 7.5 (18 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.7 (17 reviews) ✓ Verified | Not enough data | 

#### Lead Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Marketing Lead Database** | 7.9 (21 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 7.5 (20 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 7.2 (19 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.8 (20 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.0 (22 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.4 (20 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 8.1 (20 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 7.9 (20 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Program Management** | 7.9 (21 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.2 (19 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | 8.3 (19 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 8.5 (18 reviews) | Not enough data | 

#### Social

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Social Listening** | 8.0 (17 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 8.4 (17 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 8.8 (17 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.4 (17 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 8.0 (17 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Basic Reporting** | 8.6 (20 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.9 (19 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 7.7 (18 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 8.7 (19 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.0 (18 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Customization ** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.7 (5 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.5 (6 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.5/10 | 15 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Ticket creation user experience** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.5 (9 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.1 (9 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.7 (9 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Customer Portal** | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.3 (9 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.0 (9 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 7.4 (9 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (9 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Mobile User Support** | 6.3 (5 reviews) | Not enough data | 
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (6 reviews) ✓ Verified | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | 8.0/10 | 191 |

#### Integrated Workflows

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Task Management** | Not enough data | 8.6 (166 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.3 (171 reviews) | 
| **Calls and Voice** | Not enough data | 7.7 (148 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.0 (140 reviews) | 
| **CRM Integration** | Not enough data | 8.7 (160 reviews) | 
| **Calendar** | Not enough data | 8.2 (171 reviews) | 
| **Shared Records** | Not enough data | 8.4 (154 reviews) | 

#### Repeatability and Reportability

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Content Management** | Not enough data | 8.0 (144 reviews) | 
| **Workflow Management** | Not enough data | 8.5 (156 reviews) | 
| **Workflow Performance** | Not enough data | 8.4 (143 reviews) | 
| **Sales Coaching and Insights** | Not enough data | Feature Not Available | 
| **Gamification** | Not enough data | 7.0 (137 reviews) | 

#### AI and Automation

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.1 (146 reviews) | 
| **Lead Scoring** | Not enough data | 7.8 (142 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 7.3 (139 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.4 (142 reviews) | 
| **Machine Learning** | Not enough data | 6.7 (140 reviews) | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (23 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (22 reviews) | 
| **Decision Making** | Not enough data | 8.1 (24 reviews) | 

### Pop-Up Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Design and Customization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Pre-Designed Templates** | Not enough data | Not enough data | 
| **Pop-Up Types** | Not enough data | Not enough data | 
| **No-Code Customization** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 

#### Campaigns

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Triggered Campaigns** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **CRM/Email Integrations** | Not enough data | Not enough data | 
| **WCM Integrations** | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | 
| **Social Media Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Page Customization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Drag and Drop** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Advanced Customization** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 

#### Page Optimization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **SEO** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **E-Commerce Integration** | Not enough data | Not enough data | 
| **Email Marketing Integration** | Not enough data | Not enough data | 
| **Domain Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Customization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.8/10 | 13 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Pop-up Chat** | 9.3 (7 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.3 (6 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.7 (5 reviews) | Not enough data | 

####  Internal Use

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 9.3 (7 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (6 reviews) ✓ Verified | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | 8.1/10 | 114 |

#### Agentic AI - Sales Performance Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (12 reviews) | 

#### Incentives

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.6 (90 reviews) | 
| **Triggers** | Not enough data | 8.0 (96 reviews) | 
| **Commission Calculator** | Not enough data | 7.0 (92 reviews) | 
| **Leaderboards** | Not enough data | 7.7 (92 reviews) | 

#### Personalization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.3 (98 reviews) | 
| **Custom Reports** | Not enough data | 8.1 (97 reviews) | 
| **Dashboards** | Not enough data | 8.5 (101 reviews) | 
| **Goal Setting** | Not enough data | 8.2 (94 reviews) | 

#### Administrative

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (94 reviews) | 
| **Employee Structure** | Not enough data | 8.1 (92 reviews) | 
| **Behavior Monitoring** | Not enough data | Feature Not Available | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.2/10 | 20 |
| **Bigin by Zoho CRM** | 7.6/10 | 109 |

#### Agentic AI - Email Tracking

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (13 reviews) | 
| **Decision Making** | Not enough data | 7.3 (13 reviews) | 

#### Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Open Rates** | 7.2 (18 reviews) | 8.0 (95 reviews) | 
| **Link Activity** | 6.8 (18 reviews) | Feature Not Available | 
| **Attachment Activity** | 7.5 (17 reviews) | Feature Not Available | 

#### Customizations

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Email Platform Integration** | 6.8 (17 reviews) | 8.3 (101 reviews) | 
| **Email Scheduling** | 7.4 (17 reviews) | 8.0 (96 reviews) | 
| **Notifications** | 7.8 (17 reviews) | 8.3 (100 reviews) | 
| **Email Categorization** | 7.1 (16 reviews) | 8.0 (93 reviews) | 
| **Templates** | 6.9 (17 reviews) | 8.1 (93 reviews) | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | 8.0/10 | 155 |

#### Agentic AI - Sales Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (12 reviews) | 

#### Data Sourcing

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Data Sourcing** | Not enough data | 7.8 (121 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.3 (120 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.3 (114 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.3 (115 reviews) | 
| **Data Segmentation** | Not enough data | 8.2 (116 reviews) | 

#### Predictive Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Scoring** | Not enough data | 7.7 (123 reviews) | 
| **Opportunity Scoring** | Not enough data | 7.7 (122 reviews) | 
| **Risk Analysis** | Not enough data | 7.3 (118 reviews) | 
| **Live Forecasting** | Not enough data | 7.8 (125 reviews) | 

#### Sales Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.8 (132 reviews) | 
| **Sales Gamification** | Not enough data | 7.6 (124 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.0 (123 reviews) | 
| **Activity Tracking** | Not enough data | 8.3 (128 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | 7.5/10 | 69 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (10 reviews) | 

#### Calling

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Record Calls** | Not enough data | 7.0 (55 reviews) | 
| **Generate Location** | Not enough data | 6.8 (54 reviews) | 
| **Call Types** | Not enough data | 7.3 (55 reviews) | 
| **Click-to-Call** | Not enough data | 7.3 (54 reviews) | 
| **Auto Dialer** | Not enough data | 6.7 (9 reviews) | 

#### Contacts

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (59 reviews) | 
| **Information Locater** | Not enough data | 7.8 (56 reviews) | 
| **Record Prospect Data** | Not enough data | 8.1 (58 reviews) | 

#### Insights

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (55 reviews) | 
| **Daily Summary** | Not enough data | 8.2 (56 reviews) | 
| **Automated Voicemails** | Not enough data | 6.5 (54 reviews) | 
| **Automated Emails** | Not enough data | 7.6 (59 reviews) | 
| **Sorts Prospects** | Not enough data | 7.8 (54 reviews) | 
| **Automated Note Taking** | Not enough data | 7.2 (9 reviews) | 

---
## Categories
**Shared Categories (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agile CRM (6):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Pop-Up Builder Software](https://www.g2.com/categories/pop-up-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Bigin by Zoho CRM (4):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Small-Business** | 76.6% | 90.5% | 
| **Mid-Market** | 15.6% | 8.3% | 
| **Enterprise** | 7.8% | 1.2% | 

### By Industry

#### Agile CRM

- **Marketing and Advertising:** 15.1%
- **Information Technology and Services:** 13.4%
- **Computer Software:** 7.0%
- **Financial Services:** 4.5%
- **Internet:** 4.2%
- **Management Consulting:** 3.9%
- **Professional Training & Coaching:** 2.8%
- **Health, Wellness and Fitness:** 2.5%
- **Real Estate:** 2.5%
- **Retail:** 2.2%
- **Other:** 41.9%

#### Bigin by Zoho CRM

- **Information Technology and Services:** 10.2%
- **Marketing and Advertising:** 10.2%
- **Computer Software:** 6.0%
- **Consulting:** 5.4%
- **Real Estate:** 4.5%
- **Education Management:** 4.3%
- **Financial Services:** 4.2%
- **Accounting:** 2.9%
- **Construction:** 2.9%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.2%

---
## Alternatives

### Alternatives to Agile CRM

- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (707 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14728 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14878 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3098 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13880 reviews)

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13880 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3098 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.5/5 stars (1362 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2055 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14728 reviews)

---
## Top Discussions

### Agile CRM

- Title: [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) — 1 comment
  > **Top comment:** "Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with..."
- Title: [Why are you tear down their state-of-the-art product?](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) — 1 comment, 2 upvotes
  > **Top comment:** "They keep pushing their new product, and AgileCRM is not being maintained.  Campaigns are not working and no one is fixing it.  We are looking to switch."
- Title: [Any power users who are making Agile deliver ?](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) — 1 comment, 1 upvote
  > **Top comment:** "I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.

Could you use tags to..."

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agile-crm-vs-bigin-by-zoho-crm)