# Agile CRM vs Bigin by Zoho CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bigin by Zoho CRM excels in user experience, with many users highlighting its straightforward interface for project tracking. This ease of use is complemented by a mobile version that is described as fast and intuitive, making it a strong choice for teams needing quick access to information on the go.
- **Users say** Agile CRM provides significant value in organizing customer data and sales tracking. Reviewers appreciate its unified contact timeline, which allows them to keep track of every interaction, making it particularly beneficial for industries requiring detailed regulatory traceability.
- **According to verified reviews** , Bigin by Zoho CRM outperforms Agile CRM in terms of setup and administration. Users have noted that onboarding new team members is smooth and that the platform avoids unnecessary features, which can often complicate the user experience.
- **Reviewers mention** that Agile CRM is effective for managing customer information and sales activities in one place, which is particularly praised by data analysts. However, some users have pointed out that it can struggle to meet specific workflow needs, indicating potential configuration challenges.
- **G2 reviewers highlight** Bigin by Zoho CRM's robust support quality, with many users expressing satisfaction with the assistance they receive. This contrasts with Agile CRM, where users have reported mixed experiences regarding support, suggesting that improvements could be made in this area.
- **Users report** that while Agile CRM offers a free entry-level option, Bigin by Zoho CRM also provides a competitive free tier, making both accessible for small businesses. However, Bigin's overall higher satisfaction ratings suggest it may deliver a more comprehensive feature set for users looking for long-term value.



| | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 368 | 861 | 
| **Largest Market Segment** | Small-Business (76.6% of reviews) | Small-Business (90.6% of reviews) | 
| **Entry Level Price** | $0 per month | $0.00 | 

---
## Top Pros & Cons

### Agile CRM

Pros:
- Ease of Use (4 reviews)
- Effective (4 reviews)

Cons:
- Not Intuitive (4 reviews)
- Poor Customer Support (4 reviews)

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

---
## Ratings Comparison
| Rating | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
  | **Meets Requirements** | 8.1 (323 reviews) | 8.6 (774 reviews) | 
  | **Ease of Use** | 8.1 (323 reviews) | 9.1 (796 reviews) | 
  | **Ease of Setup** | 7.8 (178 reviews) | 8.7 (690 reviews) | 
  | **Ease of Admin** | 8.2 (166 reviews) | 8.8 (466 reviews) | 
  | **Quality of Support** | 7.9 (316 reviews) | 8.5 (698 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (165 reviews) | 8.6 (441 reviews) | 
  | **Product Direction (% positive)** | 7.7 (319 reviews) | 9.4 (755 reviews) | 

---
## Pricing

### Agile CRM

#### Entry-Level Pricing

Plan: Free

Price: $0 per month

Description: For 10 Users

Key Features:
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring

[Browse all 4 editions](https://www.g2.com/products/agile-crm/pricing)

#### Free Trial

Yes

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.4/10 | 49 |
| **Bigin by Zoho CRM** | 8.0/10 | 670 |

#### Sales Force Automation

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Contact & Account Management** | 8.2 (40 reviews) ✓ Verified | 8.8 (505 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.5 (29 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.7 (38 reviews) ✓ Verified | 8.9 (532 reviews) | 
| **Task / Activity Management** | 7.8 (38 reviews) ✓ Verified | 8.7 (483 reviews) | 
| **Territory & Quota Management** | 7.2 (30 reviews) ✓ Verified | Feature Not Available | 
| **Desktop Integration** | 7.2 (29 reviews) ✓ Verified | 8.2 (418 reviews) | 
| **Product & Price List Management** | 7.4 (29 reviews) ✓ Verified | 8.2 (407 reviews) | 
| **Quote & Order Management** | 7.0 (27 reviews) ✓ Verified | 7.9 (369 reviews) | 
| **Customer Contract Management** | 7.5 (30 reviews) ✓ Verified | Feature Not Available | 

#### Marketing Automation

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Email Marketing** | 7.4 (37 reviews) ✓ Verified | 8.0 (400 reviews) | 
| **Campaign Management** | 7.7 (33 reviews) ✓ Verified | 7.9 (386 reviews) | 
| **Lead Management** | 7.2 (36 reviews) ✓ Verified | 8.7 (465 reviews) | 
| **Marketing ROI Analytics** | 6.7 (32 reviews) ✓ Verified | 7.6 (376 reviews) | 

#### Customer Support

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Case Management** | 7.0 (34 reviews) ✓ Verified | 8.0 (390 reviews) | 
| **Customer Support Portal** | 6.6 (33 reviews) ✓ Verified | 7.9 (383 reviews) | 
| **Knowledge Base** | 6.5 (33 reviews) ✓ Verified | 8.0 (375 reviews) | 
| **Call Center Features** | 6.4 (32 reviews) ✓ Verified | 7.6 (376 reviews) | 
| **Support Analytics** | 6.9 (30 reviews) ✓ Verified | 8.0 (363 reviews) | 

#### Reporting & Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Reporting** | 6.9 (31 reviews) ✓ Verified | 8.2 (369 reviews) | 
| **Dashboards** | 7.1 (34 reviews) ✓ Verified | 8.4 (394 reviews) | 
| **Forecasting** | 6.8 (28 reviews) ✓ Verified | 7.9 (331 reviews) | 

#### Mobile & Social

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (27 reviews) ✓ Verified | 7.7 (344 reviews) | 
| **Social Network Integration** | 8.5 (25 reviews) ✓ Verified | 7.4 (346 reviews) | 
| **Mobile User Support** | 7.9 (25 reviews) ✓ Verified | 8.2 (358 reviews) | 

#### Platform

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Customization** | 7.3 (14 reviews) ✓ Verified | 8.2 (432 reviews) | 
| **Workflow Capability** | 7.6 (16 reviews) ✓ Verified | 8.4 (436 reviews) | 
| **User, Role, and Access Management** | 7.6 (13 reviews) ✓ Verified | 8.7 (408 reviews) | 
| **Internationalization** | 8.1 (7 reviews) ✓ Verified | 8.0 (368 reviews) | 
| **Sandbox / Test Environments** | 8.1 (9 reviews) ✓ Verified | Feature Not Available | 
| **Document & Content Mgmt.** | 7.8 (10 reviews) ✓ Verified | 8.0 (320 reviews) | 
| **Performance and Reliability** | 6.9 (18 reviews) ✓ Verified | 8.9 (408 reviews) | 
| **Output Document Generation** | 8.1 (9 reviews) ✓ Verified | Feature Not Available | 

#### Integration

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (12 reviews) ✓ Verified | 8.3 (347 reviews) | 
| **Integration APIs** | 7.1 (12 reviews) ✓ Verified | 8.0 (346 reviews) | 
| **Breadth of Partner Applications** | 7.5 (12 reviews) ✓ Verified | 7.9 (328 reviews) | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - CRM

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (69 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (69 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (73 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (68 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (69 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (69 reviews) | 
| **Decision Making** | Not enough data | 7.7 (71 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.9/10 | 25 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Email Marketing

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Building and Personalizing Emails** | 7.4 (21 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 7.1 (21 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 6.7 (21 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.5 (21 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Landing Pages and Forms** | 7.5 (21 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 8.0 (19 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 7.8 (17 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 7.5 (18 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.7 (17 reviews) ✓ Verified | Not enough data | 

#### Lead Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Marketing Lead Database** | 7.9 (21 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 7.5 (20 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 7.2 (19 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.8 (20 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.0 (22 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.4 (20 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 8.1 (20 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 7.9 (20 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Program Management** | 7.9 (21 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.2 (19 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | 8.3 (19 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 8.5 (18 reviews) | Not enough data | 

#### Social

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Social Listening** | 8.0 (17 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 8.4 (17 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 8.8 (17 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.4 (17 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 8.0 (17 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Basic Reporting** | 8.6 (20 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.9 (19 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 7.7 (18 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 8.7 (19 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.0 (18 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Customization ** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.7 (5 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.5 (6 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.5/10 | 15 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Ticket creation user experience** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.5 (9 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.1 (9 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.7 (9 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Customer Portal** | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.3 (9 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.0 (9 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 7.4 (9 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (9 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Mobile User Support** | 6.3 (5 reviews) | Not enough data | 
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (6 reviews) ✓ Verified | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | 8.0/10 | 191 |

#### Integrated Workflows

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Task Management** | Not enough data | 8.6 (166 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.3 (171 reviews) | 
| **Calls and Voice** | Not enough data | 7.7 (148 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.0 (140 reviews) | 
| **CRM Integration** | Not enough data | 8.7 (160 reviews) | 
| **Calendar** | Not enough data | 8.2 (171 reviews) | 
| **Shared Records** | Not enough data | 8.4 (154 reviews) | 

#### Repeatability and Reportability

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Content Management** | Not enough data | 8.0 (144 reviews) | 
| **Workflow Management** | Not enough data | 8.5 (156 reviews) | 
| **Workflow Performance** | Not enough data | 8.4 (143 reviews) | 
| **Sales Coaching and Insights** | Not enough data | Feature Not Available | 
| **Gamification** | Not enough data | 7.0 (137 reviews) | 

#### AI and Automation

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.1 (146 reviews) | 
| **Lead Scoring** | Not enough data | 7.8 (142 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 7.3 (139 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.4 (142 reviews) | 
| **Machine Learning** | Not enough data | 6.7 (140 reviews) | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (23 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (22 reviews) | 
| **Decision Making** | Not enough data | 8.1 (24 reviews) | 

### Pop-Up Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Design and Customization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Pre-Designed Templates** | Not enough data | Not enough data | 
| **Pop-Up Types** | Not enough data | Not enough data | 
| **No-Code Customization** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 

#### Campaigns

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Triggered Campaigns** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **CRM/Email Integrations** | Not enough data | Not enough data | 
| **WCM Integrations** | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | 
| **Social Media Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Page Customization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Drag and Drop** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Advanced Customization** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 

#### Page Optimization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **SEO** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **E-Commerce Integration** | Not enough data | Not enough data | 
| **Email Marketing Integration** | Not enough data | Not enough data | 
| **Domain Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Customization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 8.8/10 | 13 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Pop-up Chat** | 9.3 (7 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.3 (6 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.7 (5 reviews) | Not enough data | 

####  Internal Use

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Customization ** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.8 (7 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 9.3 (7 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (6 reviews) ✓ Verified | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | 8.1/10 | 114 |

#### Agentic AI - Sales Performance Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (12 reviews) | 

#### Incentives

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.6 (90 reviews) | 
| **Triggers** | Not enough data | 8.0 (96 reviews) | 
| **Commission Calculator** | Not enough data | 7.0 (92 reviews) | 
| **Leaderboards** | Not enough data | 7.7 (92 reviews) | 

#### Personalization

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.3 (98 reviews) | 
| **Custom Reports** | Not enough data | 8.1 (97 reviews) | 
| **Dashboards** | Not enough data | 8.5 (101 reviews) | 
| **Goal Setting** | Not enough data | 8.2 (94 reviews) | 

#### Administrative

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (94 reviews) | 
| **Employee Structure** | Not enough data | 8.1 (92 reviews) | 
| **Behavior Monitoring** | Not enough data | Feature Not Available | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | 7.2/10 | 20 |
| **Bigin by Zoho CRM** | 7.6/10 | 109 |

#### Agentic AI - Email Tracking

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (13 reviews) | 
| **Decision Making** | Not enough data | 7.3 (13 reviews) | 

#### Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Open Rates** | 7.2 (18 reviews) | 8.0 (95 reviews) | 
| **Link Activity** | 6.8 (18 reviews) | Feature Not Available | 
| **Attachment Activity** | 7.5 (17 reviews) | Feature Not Available | 

#### Customizations

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Email Platform Integration** | 6.8 (17 reviews) | 8.3 (101 reviews) | 
| **Email Scheduling** | 7.4 (17 reviews) | 8.0 (96 reviews) | 
| **Notifications** | 7.8 (17 reviews) | 8.3 (100 reviews) | 
| **Email Categorization** | 7.1 (16 reviews) | 8.0 (93 reviews) | 
| **Templates** | 6.9 (17 reviews) | 8.1 (93 reviews) | 

#### Generative AI

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | 8.0/10 | 155 |

#### Agentic AI - Sales Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (12 reviews) | 

#### Data Sourcing

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Data Sourcing** | Not enough data | 7.8 (121 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.3 (120 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.3 (114 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.3 (115 reviews) | 
| **Data Segmentation** | Not enough data | 8.2 (116 reviews) | 

#### Predictive Analytics

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Scoring** | Not enough data | 7.7 (123 reviews) | 
| **Opportunity Scoring** | Not enough data | 7.7 (122 reviews) | 
| **Risk Analysis** | Not enough data | 7.3 (118 reviews) | 
| **Live Forecasting** | Not enough data | 7.8 (125 reviews) | 

#### Sales Management

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.8 (132 reviews) | 
| **Sales Gamification** | Not enough data | 7.6 (124 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.0 (123 reviews) | 
| **Activity Tracking** | Not enough data | 8.3 (128 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agile CRM** | N/A | N/A |
| **Bigin by Zoho CRM** | 7.5/10 | 69 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (10 reviews) | 

#### Calling

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Record Calls** | Not enough data | 7.0 (55 reviews) | 
| **Generate Location** | Not enough data | 6.8 (54 reviews) | 
| **Call Types** | Not enough data | 7.3 (55 reviews) | 
| **Click-to-Call** | Not enough data | 7.3 (54 reviews) | 
| **Auto Dialer** | Not enough data | 6.7 (9 reviews) | 

#### Contacts

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (59 reviews) | 
| **Information Locater** | Not enough data | 7.8 (56 reviews) | 
| **Record Prospect Data** | Not enough data | 8.1 (58 reviews) | 

#### Insights

| Feature | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (55 reviews) | 
| **Daily Summary** | Not enough data | 8.2 (56 reviews) | 
| **Automated Voicemails** | Not enough data | 6.5 (54 reviews) | 
| **Automated Emails** | Not enough data | 7.6 (59 reviews) | 
| **Sorts Prospects** | Not enough data | 7.8 (54 reviews) | 
| **Automated Note Taking** | Not enough data | 7.2 (9 reviews) | 

---
## Categories
**Shared Categories (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agile CRM (6):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Pop-Up Builder Software](https://www.g2.com/categories/pop-up-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Bigin by Zoho CRM (4):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Agile CRM | Bigin by Zoho CRM | 
|---|---|---|
| **Small-Business** | 76.6% | 90.6% | 
| **Mid-Market** | 15.6% | 8.3% | 
| **Enterprise** | 7.8% | 1.2% | 

### By Industry

#### Agile CRM

- **Marketing and Advertising:** 15.1%
- **Information Technology and Services:** 13.4%
- **Computer Software:** 7.0%
- **Financial Services:** 4.5%
- **Internet:** 4.2%
- **Management Consulting:** 3.9%
- **Professional Training & Coaching:** 2.8%
- **Health, Wellness and Fitness:** 2.5%
- **Real Estate:** 2.5%
- **Retail:** 2.2%
- **Other:** 41.9%

#### Bigin by Zoho CRM

- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 10.1%
- **Computer Software:** 5.9%
- **Consulting:** 5.3%
- **Real Estate:** 4.5%
- **Education Management:** 4.4%
- **Financial Services:** 4.3%
- **Accounting:** 2.9%
- **Construction:** 2.9%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.0%

---
## Alternatives

### Alternatives to Agile CRM

- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (709 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14762 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14889 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Ontraport](https://www.g2.com/products/ontraport/reviews) — 4.5/5 stars (255 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13890 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.5/5 stars (1402 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2058 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14762 reviews)

---
## Top Discussions

### Agile CRM

- Title: [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) — 1 comment
  > **Top comment:** "Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with..."
- Title: [Why are you tear down their state-of-the-art product?](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) — 1 comment, 2 upvotes
  > **Top comment:** "They keep pushing their new product, and AgileCRM is not being maintained.  Campaigns are not working and no one is fixing it.  We are looking to switch."
- Title: [Any power users who are making Agile deliver ?](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) — 1 comment, 1 upvote
  > **Top comment:** "I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.

Could you use tags to..."

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agile-crm-vs-bigin-by-zoho-crm)