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At a Glance
Market Segments
Small-Business (77.5% of reviews)
Small-Business (90.2% of reviews)
Entry-Level Pricing
$0 per month
$7.00
Agile CRM
Star Rating
(355)4.0 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per month
Browse all 4 pricing plansBigin by Zoho CRM
Star Rating
(699)4.6 out of 5
Market Segments
Small-Business (90.2% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Agile CRM has a more affordable entry-level price at $0 per month, making it an attractive option for small businesses, while Bigin by Zoho CRM starts at $7.00 per month, which some reviewers feel is a barrier for startups.
- Reviewers mention that Bigin by Zoho CRM excels in ease of use with a score of 9.1 compared to Agile CRM's 8.1, highlighting that the intuitive interface and streamlined setup process make it easier for teams to adopt quickly.
- G2 users indicate that Bigin by Zoho CRM offers superior sales force automation features, particularly in Opportunity & Pipeline Management (8.7) and Task/Activity Management (8.5), while Agile CRM scores lower in these areas (7.3 and 7.6 respectively), suggesting that Bigin provides a more robust solution for managing sales processes.
- Users on G2 report that Bigin by Zoho CRM has a more comprehensive marketing automation suite, with higher ratings in Email Marketing (7.9) and Lead Management (8.5), compared to Agile CRM's lower scores (6.9 and 7.0), indicating that Bigin may better support marketing efforts.
- Reviewers mention that Agile CRM shines in ticket and case management, scoring 9.0 in ticket creation and response user experience, which is higher than Bigin's scores in these areas, suggesting that Agile CRM may be more effective for customer support teams.
- Users say that Bigin by Zoho CRM's reporting and analytics capabilities are more advanced, with a score of 8.2 for Reporting compared to Agile CRM's 7.0, indicating that Bigin provides better insights and data visualization tools for decision-making.
Pricing
Entry-Level Pricing
Agile CRM
Free
$0
per month
For 10 Users
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Free Trial
Agile CRM
Free Trial is available
Bigin by Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.1
314
8.6
628
Ease of Use
8.1
313
9.1
645
Ease of Setup
7.8
167
8.8
537
Ease of Admin
8.1
162
8.8
408
Quality of Support
7.9
307
8.5
568
Has the product been a good partner in doing business?
8.0
161
8.7
385
Product Direction (% positive)
7.6
310
9.3
623
Features by Category
Sales Force Automation
7.8
32
|
Verified
8.7
442
7.5
28
Feature Not Available
7.4
31
|
Verified
8.8
450
7.6
33
|
Verified
8.6
442
7.1
29
|
Verified
Feature Not Available
7.1
28
|
Verified
8.2
405
7.4
29
|
Verified
8.2
403
7.0
27
|
Verified
7.9
363
7.5
29
|
Verified
Feature Not Available
Marketing Automation
7.0
32
|
Verified
8.0
391
7.7
30
|
Verified
7.9
383
7.1
33
|
Verified
8.5
412
6.6
31
|
Verified
7.6
372
Customer Support
6.9
31
|
Verified
8.0
384
6.5
32
|
Verified
7.9
382
6.5
32
|
Verified
8.0
374
6.2
31
|
Verified
7.6
373
6.9
30
|
Verified
8.0
361
Reporting & Analytics
7.1
29
|
Verified
8.2
347
7.0
32
|
Verified
8.4
380
6.8
28
|
Verified
7.9
328
Mobile & Social
7.8
25
|
Verified
7.7
338
8.4
24
|
Verified
7.4
341
7.8
24
|
Verified
8.2
343
Platform
7.4
11
|
Verified
8.2
393
7.5
10
|
Verified
8.4
400
7.5
12
|
Verified
8.7
397
8.1
7
|
Verified
8.0
364
8.1
9
|
Verified
Feature Not Available
7.8
10
|
Verified
8.0
315
6.9
12
|
Verified
8.9
381
8.1
8
|
Verified
Feature Not Available
Integration
8.0
11
|
Verified
8.4
341
7.3
11
|
Verified
7.9
330
7.8
10
|
Verified
7.9
313
Generative AI
Not enough data
Feature Not Available
Agentic AI - CRM
Not enough data
7.4
67
Not enough data
7.6
66
Not enough data
7.7
67
Not enough data
7.4
66
Not enough data
7.1
67
Not enough data
7.6
67
Not enough data
7.6
68
Email Marketing
7.4
21
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
6.7
21
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Online Marketing
7.5
20
|
Verified
Not enough data
8.0
19
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
7.5
18
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
Lead Management
7.9
21
|
Verified
Not enough data
7.5
20
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.8
20
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
7.4
20
|
Verified
Not enough data
8.1
20
|
Verified
Not enough data
7.9
20
|
Verified
Not enough data
Campaign Management
7.9
21
|
Verified
Not enough data
8.2
19
|
Verified
Not enough data
8.3
19
|
Verified
Not enough data
8.5
18
Not enough data
Social
8.0
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.0
17
|
Verified
Not enough data
Reporting & Analytics
8.6
20
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
7.7
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
Platform
8.0
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.7
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Ticket and Case Management
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.5
10
|
Verified
Not enough data
7.8
9
|
Verified
Not enough data
Platform
6.3
5
Not enough data
7.8
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
Integrated Workflows
Not enough data
8.6
163
Not enough data
8.3
168
Not enough data
7.7
147
Not enough data
8.0
139
Not enough data
8.7
158
Not enough data
8.2
169
Not enough data
8.4
153
Repeatability and Reportability
Not enough data
8.0
144
Not enough data
8.5
156
Not enough data
8.4
143
Not enough data
Feature Not Available
Not enough data
7.1
135
AI and Automation
Not enough data
8.2
146
Not enough data
7.8
142
Not enough data
7.3
138
Not enough data
7.4
141
Not enough data
6.8
138
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
7.7
22
Not enough data
7.9
21
Not enough data
8.3
22
Not enough data
7.9
21
Not enough data
8.1
19
Not enough data
8.0
21
Not enough data
8.1
23
Design and Customization
8.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
7.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.6
6
Not enough data
Internal Use
7.8
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
8
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Agentic AI - Sales Performance Management
Not enough data
8.3
11
Not enough data
8.3
10
Not enough data
8.8
11
Incentives
Not enough data
7.6
89
Not enough data
8.0
95
Not enough data
7.0
91
Not enough data
7.7
91
Personalization
Not enough data
8.3
97
Not enough data
8.1
95
Not enough data
8.5
99
Not enough data
8.2
93
Administrative
Not enough data
8.3
93
Not enough data
8.1
91
Not enough data
Feature Not Available
Agentic AI - Email Tracking
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.2
12
Analytics
7.2
18
8.0
95
6.8
18
Feature Not Available
7.5
17
Feature Not Available
Customizations
6.8
17
8.3
100
7.4
17
7.9
94
7.8
17
8.3
99
7.1
16
8.0
92
6.9
17
8.1
92
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
7.9
11
Not enough data
8.0
11
Data Sourcing
Not enough data
7.9
119
Not enough data
8.3
118
Not enough data
8.3
112
Not enough data
8.4
113
Not enough data
8.2
114
Predictive Analytics
Not enough data
7.7
121
Not enough data
7.7
120
Not enough data
7.4
116
Not enough data
7.8
124
Sales Management
Not enough data
8.9
129
Not enough data
7.6
122
Not enough data
8.0
121
Not enough data
8.3
127
Agentic AI - Outbound Call Tracking
Not enough data
7.2
10
Not enough data
7.3
10
Calling
Not enough data
7.0
56
Not enough data
6.8
55
Not enough data
7.3
56
Not enough data
7.4
55
Not enough data
6.7
9
Contacts
Not enough data
8.2
60
Not enough data
7.8
57
Not enough data
8.1
59
Insights
Not enough data
8.3
56
Not enough data
8.2
57
Not enough data
6.5
55
Not enough data
7.6
60
Not enough data
7.8
55
Not enough data
7.2
9
Categories
Categories
Shared Categories
Agile CRM and Bigin by Zoho CRM are categorized as Email Tracking and CRM
Unique Categories
Agile CRM is categorized as Marketing Automation, Landing Page Builders, Pop-Up Builder, Help Desk, Live Chat, and Online Form Builder
Bigin by Zoho CRM is categorized as Sales Engagement, Outbound Call Tracking, Sales Analytics, and Sales Performance Management
Reviews
Reviewers' Company Size
Agile CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.9%
Information Technology and Services
13.2%
Computer Software
6.9%
Financial Services
4.6%
Internet
4.3%
Other
56.0%
Information Technology and Services
11.1%
Marketing and Advertising
10.4%
Computer Software
5.8%
Consulting
4.9%
Education Management
4.9%
Other
62.8%
Alternatives
Discussions
Any power users who are making Agile deliver ?
1 Comment
JJ
I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.
Could you use tags to...Read more
Why are you tear down their state-of-the-art product?
1 Comment
AM
They keep pushing their new product, and AgileCRM is not being maintained. Campaigns are not working and no one is fixing it. We are looking to switch.Read more
What is Agile CRM used for?
1 Comment
B
Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with...Read more
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
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