# Agentforce Service (formerly Salesforce Service Cloud), Zingtree vs WalkMe Comparison

| | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 7,331 | 95 | 559 | 
| **Largest Market Segment** | Mid-Market (42.8% of reviews) | Mid-Market (44.1% of reviews) | Enterprise (60.1% of reviews) | 
| **Entry Level Price** | Starting at $25.00 1 User Per Month | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1259 reviews)
- Features (1102 reviews)

Cons:
- Complexity (697 reviews)
- Learning Curve (583 reviews)

### Zingtree

Pros:
- Ease of Use (59 reviews)
- Intuitive (32 reviews)

Cons:
- Missing Features (13 reviews)
- Learning Curve (10 reviews)

### WalkMe

Pros:
- Ease of Use (84 reviews)
- Helpful (54 reviews)

Cons:
- Learning Curve (34 reviews)
- Complexity (24 reviews)

---
## Ratings Comparison
| Rating | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (2848 reviews) | 8.9 (83 reviews) | 8.7 (480 reviews) | 
  | **Ease of Use** | 8.4 (5461 reviews) | 8.7 (84 reviews) | 8.4 (490 reviews) | 
  | **Ease of Setup** | 7.9 (4214 reviews) | 8.5 (56 reviews) | 8.1 (399 reviews) | 
  | **Ease of Admin** | 8.2 (1559 reviews) | 8.3 (42 reviews) | 8.3 (363 reviews) | 
  | **Quality of Support** | 8.3 (2624 reviews) | 8.9 (80 reviews) | 8.8 (474 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (1540 reviews) | 9.2 (40 reviews) | 8.9 (360 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2796 reviews) | 9.3 (83 reviews) | 9.0 (465 reviews) | 

---
## Pricing

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### Zingtree

#### Entry-Level Pricing

Plan: Enterprise AI

Price: Contact Us

Description: All pricing plans available by agent seat or customer self-service sessions, and are user and session-based.

Key Features:
- Unlimited Workflows
- Unlimited Workflows
- Unlimited Channels

[Learn more about Zingtree](https://www.g2.com/products/zingtree/reviews)

#### Free Trial

No

### WalkMe

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1727 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Ticket and Case Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Ticket creation user experience** | 8.5 (1216 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.4 (1228 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow** | 8.4 (1278 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Response Automation** | 8.3 (1185 reviews) ✓ Verified | Not enough data | Not enough data | 
| **SLA Management** | 8.1 (985 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 7.9 (1170 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.3 (1157 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.6 (1072 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (182 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.7 (181 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (75 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (67 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.5 (71 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Customer Portal** | 8.4 (1027 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email to Case** | 8.6 (1217 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Chat/Live Support** | 8.2 (865 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 8.0 (811 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice** | 8.1 (771 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Mobile User Support** | 7.8 (558 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization ** | 8.3 (823 reviews) ✓ Verified | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.6 (704 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integration** | 8.3 (646 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting** | 8.2 (1165 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (1182 reviews) ✓ Verified | Not enough data | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | N/A | N/A |
| **WalkMe** | 8.1/10 | 22 |

#### User Identification

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Demographics** | Not enough data | Not enough data | 7.4 (17 reviews) | 
| **User Segmentation** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Geolocation** | Not enough data | Not enough data | 8.0 (14 reviews) | 

#### Tracking & Reporting

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Custom Event Tracking** | Not enough data | Not enough data | 8.6 (18 reviews) | 
| **Real-Time Insights** | Not enough data | Not enough data | 8.2 (19 reviews) | 
| **Attribution** | Not enough data | Not enough data | 8.0 (16 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **User Path Tracking** | Not enough data | Not enough data | 7.8 (18 reviews) | 
| **User Activity History** | Not enough data | Not enough data | 8.1 (18 reviews) | 

#### Metrics

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 8.1 (17 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.1 (18 reviews) | 
| **Return** | Not enough data | Not enough data | 8.2 (16 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.1 (17 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |
| **Zingtree** | 8.9/10 | 32 |
| **WalkMe** | N/A | N/A |

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Database Management ** | 8.8 (232 reviews) | 9.2 (24 reviews) | Not enough data | 
| **Data Workflows** | 8.8 (231 reviews) | 9.3 (23 reviews) | Not enough data | 
| **Issue Management** | 8.7 (229 reviews) | 8.4 (24 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (225 reviews) | 9.2 (28 reviews) | Not enough data | 
| **Publishing Workflows** | 8.6 (215 reviews) | 9.0 (25 reviews) | Not enough data | 
| **Analytics** | 8.5 (214 reviews) | 8.2 (26 reviews) | Not enough data | 

#### Compliance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Policies and Controls** | 8.7 (231 reviews) | 9.2 (23 reviews) | Not enough data | 
| **Data Governance** | 8.7 (229 reviews) | 8.9 (22 reviews) | Not enough data | 
| **Compliance** | 8.6 (229 reviews) | 9.1 (23 reviews) | Not enough data | 
| **Auditing** | 8.6 (226 reviews) | Feature Not Available | Not enough data | 

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Intelligent Search** | 8.2 (214 reviews) | 8.3 (25 reviews) | Not enough data | 
| **Suggestions** | 8.2 (208 reviews) | 8.7 (24 reviews) | Not enough data | 
| **Decision Trees** | 8.0 (197 reviews) | 9.5 (29 reviews) | Not enough data | 

#### Data Security

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Risk Data Attributes** | 8.6 (220 reviews) | 9.1 (20 reviews) | Not enough data | 
| **Data Transport** | 8.7 (222 reviews) | 9.1 (22 reviews) | Not enough data | 
| **Access Management** | 9.0 (222 reviews) | 9.0 (24 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.1 (223 reviews) | 8.5 (21 reviews) | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Integrations** | 8.6 (215 reviews) | 8.6 (22 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (216 reviews) | 8.9 (25 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (220 reviews) | 9.0 (26 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Summarization** | 7.6 (152 reviews) | 8.4 (18 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | N/A | N/A |
| **WalkMe** | 8.3/10 | 357 |

#### User Analysis

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 7.9 (287 reviews) | 
| **Data Analysis** | Not enough data | Not enough data | 8.1 (319 reviews) | 

#### User Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 8.6 (312 reviews) | 
| **Multi-Language Support** | Not enough data | Not enough data | 7.7 (249 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 8.0 (258 reviews) | 

#### Walkthrough Type

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Not enough data | 8.0 (266 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | Not enough data | 9.0 (318 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | 8.2 (50 reviews) | 
| **Communications** | Not enough data | Not enough data | 9.1 (58 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | 8.6 (52 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 9.0 (50 reviews) | 
| **In-app guidance** | Not enough data | Not enough data | 9.4 (62 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 6.9 (33 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 137 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.6 (129 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 8.4 (120 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 7.6 (119 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Communications Strategy Development** | 8.4 (119 reviews) | Not enough data | Not enough data | 
| **Create Content** | 8.0 (119 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.3 (122 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 8.4 (121 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 8.5 (116 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (113 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.6 (112 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 218 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Usability

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **All-Employee Access** | 8.6 (205 reviews) | Not enough data | Not enough data | 
| **Supporting Documents** | 8.6 (208 reviews) | Not enough data | Not enough data | 
| **Two-Way Communication** | 8.7 (206 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Priority Case Alerts** | 8.7 (206 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.3 (199 reviews) | Not enough data | Not enough data | 
| **Performance Monitoring** | 8.6 (204 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (180 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.6 (181 reviews) | Not enough data | Not enough data | 

### Work Instructions

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | 8.1/10 | 27 |
| **WalkMe** | N/A | N/A |

#### Guide Options

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Rich Text Editor** | Not enough data | 8.5 (21 reviews) | Not enough data | 
| **Drag and Drop Editor** | Not enough data | 8.2 (21 reviews) | Not enough data | 
| **Page Templates** | Not enough data | 8.4 (19 reviews) | Not enough data | 
| **Video Tutorials** | Not enough data | 7.6 (21 reviews) | Not enough data | 
| **Document Upload** | Not enough data | 8.6 (21 reviews) | Not enough data | 

#### Guide Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Prerequisites** | Not enough data | 8.1 (19 reviews) | Not enough data | 
| **Workflows** | Not enough data | 9.2 (25 reviews) | Not enough data | 
| **Training Modules** | Not enough data | 8.0 (24 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.0 (23 reviews) | Not enough data | 

#### Access Options

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Multi-Language Support** | Not enough data | 7.2 (22 reviews) | Not enough data | 
| **Mobile Device Support** | Not enough data | 6.8 (21 reviews) | Not enough data | 
| **Single Sign-On (SSO)** | Not enough data | 8.7 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **Zingtree** | 8.4/10 | 14 |
| **WalkMe** | N/A | N/A |

#### Quality Assurance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Evaluation** | 8.8 (72 reviews) | 8.9 (12 reviews) | Not enough data | 
| **Calibration** | 8.7 (69 reviews) | Feature Not Available | Not enough data | 
| **Reports** | 8.7 (72 reviews) | 7.8 (12 reviews) | Not enough data | 

#### Engagement

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Feedback** | 8.8 (70 reviews) | 8.3 (12 reviews) | Not enough data | 
| **Dashboards** | 8.9 (70 reviews) | 8.2 (12 reviews) | Not enough data | 
| **Training** | 8.7 (70 reviews) | 9.0 (13 reviews) | Not enough data | 

#### Performance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Integrations** | 8.7 (71 reviews) | 8.8 (13 reviews) | Not enough data | 
| **Compliance** | 8.8 (71 reviews) | 9.3 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (61 reviews) | 7.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (62 reviews) | 7.8 (10 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Voice** | 7.5 (277 reviews) | Not enough data | Not enough data | 
| **Social** | 7.4 (270 reviews) | Not enough data | Not enough data | 
| **Web Chat** | 7.9 (276 reviews) | Not enough data | Not enough data | 
| **Mobile SMS** | 7.4 (267 reviews) | Not enough data | Not enough data | 
| **Email** | 8.8 (283 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.0 (218 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Session Routing** | 7.9 (271 reviews) | Not enough data | Not enough data | 
| **Session Queuing** | 8.0 (269 reviews) | Not enough data | Not enough data | 
| **Concurrent Calling** | 7.6 (259 reviews) | Not enough data | Not enough data | 
| **Speech Analytics** | 7.2 (256 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 7.2 (257 reviews) | Not enough data | Not enough data | 
| **IVR** | 7.2 (261 reviews) | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 7.7 (260 reviews) | Not enough data | Not enough data | 
| **Persistent Data** | 8.0 (261 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.0 (7 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Session Summary Notes** | 7.9 (257 reviews) | Not enough data | Not enough data | 
| **Administrator Access** | 8.5 (261 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.5 (260 reviews) | Not enough data | Not enough data | 
| **Session Recording** | 7.7 (250 reviews) | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 7.7 (255 reviews) | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | N/A | N/A |
| **WalkMe** | 9.9/10 | 8 |

#### ServiceNow Apps

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 10.0 (7 reviews) | 
| **Value** | Not enough data | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Agent Availability** | 7.9 (59 reviews) | Not enough data | Not enough data | 
| **Skills Management** | 7.9 (58 reviews) | Not enough data | Not enough data | 
| **Shift Scheduling** | 7.5 (58 reviews) | Not enough data | Not enough data | 
| **Agent Self-Service** | 7.8 (57 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 7.6 (57 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Automation** | 8.3 (60 reviews) | Not enough data | Not enough data | 
| **Performance Analysis** | 8.3 (58 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.4 (58 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 7.7 (56 reviews) | Not enough data | Not enough data | 
| **Intraday Management** | 7.7 (56 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Conversational Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Personalization** | 8.6 (105 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.7 (104 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.1 (101 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.3 (107 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Intelligent Routing** | 8.2 (103 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.2 (101 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.1 (103 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.0 (101 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (97 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (96 reviews) | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | 8.6/10 | 25 |
| **WalkMe** | N/A | N/A |

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.4 (23 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 7.2 (22 reviews) | Not enough data | 
| **Queue Management** | Not enough data | Feature Not Available | Not enough data | 
| **Call Routing** | Not enough data | Feature Not Available | Not enough data | 
| **Call Back** | Not enough data | 7.7 (22 reviews) | Not enough data | 
| **IVR** | Not enough data | Feature Not Available | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | Not enough data | 

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Feature Not Available | Not enough data | 
| **Performance Evaluation** | Not enough data | 8.6 (22 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Call Recording** | Not enough data | Feature Not Available | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 7.8 (23 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 174 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Text** | 8.3 (147 reviews) | Not enough data | Not enough data | 
| **Speech** | 8.0 (144 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 8.3 (144 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Ticket Resolution** | 8.3 (152 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.2 (148 reviews) | Not enough data | Not enough data | 
| **Intelligent Routing** | 8.1 (148 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Learning** | 7.6 (143 reviews) | Not enough data | Not enough data | 
| **Language** | 7.7 (140 reviews) | Not enough data | Not enough data | 
| **Conversational AI** | 7.4 (139 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1012 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (110 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.8 (111 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.8 (110 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Pop-up Chat** | 8.5 (313 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Notifications** | 8.6 (332 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Targeted Emails** | 8.4 (279 reviews) ✓ Verified | Not enough data | Not enough data | 
| **In-App Messaging** | 8.5 (281 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Co-Browsing** | 7.8 (162 reviews) | Not enough data | Not enough data | 

####  Internal Use

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Customization ** | 8.3 (823 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.3 (298 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Development** | 8.5 (290 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 8.4 (322 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Team Inbox ** | 8.5 (293 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Profiles** | 8.7 (326 reviews) ✓ Verified | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 736 |
| **Zingtree** | 8.3/10 | 27 |
| **WalkMe** | 8.0/10 | 225 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Summarization** | 7.3 (128 reviews) | 8.5 (8 reviews) | 7.6 (98 reviews) | 

#### Self-Service Experience

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (597 reviews) | 8.9 (19 reviews) | 8.4 (203 reviews) | 
| **Searchable Articles** | 8.3 (580 reviews) | 8.4 (16 reviews) | 8.3 (201 reviews) | 
| **Community Forums** | 8.3 (529 reviews) | Feature Not Available | 8.2 (194 reviews) | 
| **Mobile Optimization** | 8.0 (216 reviews) | 7.2 (12 reviews) | 6.7 (138 reviews) | 
| **Personalization** | 8.4 (227 reviews) | 8.8 (13 reviews) | 8.1 (172 reviews) | 

#### Self-Service Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Branding** | 8.4 (225 reviews) | 8.9 (14 reviews) | 8.3 (174 reviews) | 
| **Automation** | 8.6 (234 reviews) | 8.7 (20 reviews) | 8.2 (179 reviews) | 
| **Artificial Intelligence** | 7.7 (204 reviews) | 7.1 (14 reviews) | 7.1 (138 reviews) | 
| **Integrations** | 8.5 (217 reviews) | 8.4 (17 reviews) | 7.6 (158 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (8 reviews) | Not enough data | 8.3 (11 reviews) | 
| **Multi-step Planning** | 8.5 (8 reviews) | Not enough data | 8.6 (12 reviews) | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 8.3 (12 reviews) | 
| **Adaptive Learning** | 8.8 (8 reviews) | Not enough data | 8.3 (11 reviews) | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 8.3 (12 reviews) | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 7.6 (12 reviews) | 
| **Decision Making** | 8.8 (8 reviews) | Not enough data | 8.2 (12 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (56 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.1 (56 reviews) | Not enough data | Not enough data | 

#### Process

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Mentions** | 8.6 (246 reviews) | Not enough data | Not enough data | 
| **Tickets** | 8.6 (266 reviews) | Not enough data | Not enough data | 
| **Macros** | 8.3 (227 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Email** | 8.8 (275 reviews) | Not enough data | Not enough data | 
| **Social** | 8.4 (250 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.5 (233 reviews) | Not enough data | Not enough data | 
| **Phone** | 8.6 (234 reviews) | Not enough data | Not enough data | 
| **Text** | 8.6 (216 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Surveys** | 8.6 (232 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.8 (267 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | 8.5 (206 reviews) | Not enough data | Not enough data | 
| **Help Desk** | 8.7 (254 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (81 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (82 reviews) | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Survey Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Brand Design Consistency** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 8.3 (31 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.6 (31 reviews) | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.7 (31 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Feedback Aggregation** | 8.3 (31 reviews) | Not enough data | Not enough data | 
| **Trigger Alerts** | 8.4 (30 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Real-Time Action** | 8.6 (30 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Security** | 9.0 (31 reviews) | Not enough data | Not enough data | 
| **System Monitoring** | 8.7 (30 reviews) | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Knowledge Base

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | N/A | N/A |
| **WalkMe** | 8.2/10 | 19 |

#### Metrics

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 8.1 (17 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.1 (18 reviews) | 
| **Return** | Not enough data | Not enough data | 8.2 (16 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.1 (17 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Zingtree** | N/A | N/A |
| **WalkMe** | 8.2/10 | 26 |

#### Variation Testing

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 7.9 (16 reviews) | 
| **WYSIWYG Editor** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Conversion Goal** | Not enough data | Not enough data | 8.1 (18 reviews) | 
| **Percentage of Traffic** | Not enough data | Not enough data | 7.9 (21 reviews) | 
| **Confidence Level** | Not enough data | Not enough data | 8.1 (21 reviews) | 
| **Multivariant Testing** | Not enough data | Not enough data | 8.5 (17 reviews) | 

#### Reporting

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 8.1 (23 reviews) | 
| **Reports and Dashboards** | Not enough data | Not enough data | 8.2 (24 reviews) | 

#### Personalization

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Standard Targeting** | Not enough data | Not enough data | 8.4 (22 reviews) | 
| **Custom Targeting** | Not enough data | Not enough data | 8.1 (21 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | 8.1 (19 reviews) | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **API / Integrations** | Not enough data | Not enough data | 7.4 (18 reviews) | 
| **QA Testing** | Not enough data | Not enough data | 8.1 (19 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.2 (24 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (24 reviews) | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Zingtree (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Work Instructions Software](https://www.g2.com/categories/work-instructions)

**Unique to WalkMe (4):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Service (formerly Salesforce Service Cloud) | Zingtree | WalkMe | 
|---|---|---|---|
| **Small-Business** | 18.7% | 29.0% | 12.4% | 
| **Mid-Market** | 42.8% | 44.1% | 27.5% | 
| **Enterprise** | 38.5% | 26.9% | 60.1% | 

### By Industry

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.2%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

#### Zingtree

- **Consumer Services:** 20.0%
- **Consumer Goods:** 8.9%
- **Financial Services:** 8.9%
- **Telecommunications:** 6.7%
- **Health, Wellness and Fitness:** 6.7%
- **Insurance:** 4.4%
- **Hospital & Health Care:** 3.3%
- **Media Production:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Cosmetics:** 2.2%
- **Other:** 32.2%

#### WalkMe

- **Computer Software:** 11.4%
- **Financial Services:** 8.1%
- **Information Technology and Services:** 8.1%
- **Hospital & Health Care:** 5.4%
- **Insurance:** 4.1%
- **Telecommunications:** 3.7%
- **Banking:** 3.4%
- **Pharmaceuticals:** 2.4%
- **Consulting:** 2.4%
- **Consumer Goods:** 2.2%
- **Other:** 48.7%

---
## Alternatives

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7611 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to Zingtree

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Tango](https://www.g2.com/products/tango-tango/reviews) — 4.7/5 stars (499 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2384 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to WalkMe

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1785 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (527 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (763 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (984 reviews)

---
## Top Discussions

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### Zingtree

No discussions available for this product.

### WalkMe

- Title: [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) — 3 comments, 2 upvotes
  > **Top comment:** "Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zingtree-vs-walkme)