# Agentforce Service (formerly Salesforce Service Cloud) vs Tidio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Service excels in providing a comprehensive view of customer interactions, with users praising its **automation features** and **case management** capabilities. This allows teams to respond faster and stay organized, enhancing overall productivity.
- **Users say** Tidio shines with its **AI chatbot** , which has been noted for handling queries more intelligently. Reviewers appreciate how this feature, along with improved **multichannel support** , makes customer communication faster and more efficient.
- **According to verified reviews** , Agentforce Service has a significantly higher overall satisfaction score, indicating that users find it more reliable for managing customer support compared to Tidio. The detailed dashboards and centralized customer data are frequently highlighted as key benefits.
- **Reviewers mention** that Tidio's new Liro agent is particularly helpful during off-hours, providing essential information to customers. This feature is seen as a strong advantage for businesses needing support outside regular hours, showcasing Tidio's commitment to customer service.
- **Users report** that while Tidio offers a free entry-level option, Agentforce Service's pricing reflects its extensive features and capabilities, which many users feel justify the investment for larger teams or more complex needs.
- **Reviewers highlight** that Agentforce Service's implementation process, while robust, can be more complex compared to Tidio's user-friendly setup. Tidio's ease of use and setup is frequently praised, making it a favorable choice for small businesses or those new to customer support software.



| | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 7,330 | 1,905 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (90.5% of reviews) | 
| **Entry Level Price** | Starting at $25.00 1 User Per Month | Free Per Month | 

---
## Top Pros & Cons

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1259 reviews)
- Features (1102 reviews)

Cons:
- Complexity (697 reviews)
- Learning Curve (583 reviews)

### Tidio

Pros:
- Ease of Use (221 reviews)
- Helpful (179 reviews)

Cons:
- Expensive (73 reviews)
- Limited Customization (56 reviews)

---
## Ratings Comparison
| Rating | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2847 reviews) | 9.1 (1323 reviews) | 
  | **Ease of Use** | 8.4 (5459 reviews) | 9.3 (1340 reviews) | 
  | **Ease of Setup** | 7.9 (4212 reviews) | 9.2 (1077 reviews) | 
  | **Ease of Admin** | 8.2 (1559 reviews) | 9.2 (964 reviews) | 
  | **Quality of Support** | 8.3 (2623 reviews) | 9.2 (1150 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (1540 reviews) | 9.2 (915 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2795 reviews) | 9.2 (1185 reviews) | 

---
## Pricing

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### Tidio

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: For solo entrepreneurs. Free forever. No credit card requried.

Key Features:
- 50 Handled Conversations
- Live Chat
- Help Desk

[Browse all 5 editions](https://www.g2.com/products/tidio/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1725 |
| **Tidio** | 8.3/10 | 847 |

#### Ticket and Case Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (1215 reviews) ✓ Verified | 8.5 (82 reviews) | 
| **Ticket response user experience** | 8.4 (1226 reviews) ✓ Verified | 8.4 (83 reviews) | 
| **Workflow** | 8.4 (1276 reviews) ✓ Verified | 8.5 (85 reviews) | 
| **Response Automation** | 8.3 (1184 reviews) ✓ Verified | 8.7 (91 reviews) | 
| **SLA Management** | 8.1 (984 reviews) | 8.0 (69 reviews) | 
| **Attachments/Screencasts** | 7.9 (1169 reviews) ✓ Verified | 8.6 (79 reviews) | 
| **Ticket Collaboration** | 8.3 (1156 reviews) ✓ Verified | 8.4 (76 reviews) | 
| **Customer and Contacts Database** | 8.5 (1070 reviews) ✓ Verified | 8.5 (73 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | 7.7 (182 reviews) | 7.2 (46 reviews) | 
| **AI Text Summarization** | 7.7 (181 reviews) | 7.0 (42 reviews) | 

#### Agentic AI - Help Desk

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (75 reviews) | 7.4 (13 reviews) | 
| **Natural Language Interaction** | 8.4 (67 reviews) | 7.6 (13 reviews) | 
| **Proactive Assistance** | 8.5 (70 reviews) | 7.4 (13 reviews) | 

#### Communication Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Customer Portal** | 8.4 (1026 reviews) ✓ Verified | 8.8 (78 reviews) | 
| **Email to Case** | 8.6 (1215 reviews) ✓ Verified | 8.7 (78 reviews) | 
| **Chat/Live Support** | 8.2 (863 reviews) | 9.3 (95 reviews) | 
| **Social Integration** | 8.0 (810 reviews) ✓ Verified | 8.1 (72 reviews) | 
| **Voice** | 8.1 (771 reviews) | 7.3 (66 reviews) | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Mobile User Support** | 7.8 (557 reviews) ✓ Verified | 8.9 (104 reviews) | 
| **Customization ** | 8.3 (822 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (702 reviews) ✓ Verified | 9.1 (108 reviews) | 
| **Integration** | 8.3 (644 reviews) ✓ Verified | 8.7 (108 reviews) | 
| **Reporting** | 8.2 (1164 reviews) ✓ Verified | 8.1 (93 reviews) | 
| **Dashboards** | 8.3 (1181 reviews) ✓ Verified | 8.9 (105 reviews) | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | 8.1/10 | 128 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Reliability** | Not enough data | 8.6 (106 reviews) | 
| **Data Security** | Not enough data | 8.6 (104 reviews) | 

#### Interaction

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 8.3 (104 reviews) | 
| **Natural Conversation** | Not enough data | 8.4 (108 reviews) | 
| **Understanding** | Not enough data | 8.3 (103 reviews) | 
| **Context Management** | Not enough data | 8.3 (104 reviews) | 
| **Customizability** | Not enough data | 8.2 (105 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 8.2 (102 reviews) | 
| **Error Learning** | Not enough data | 7.9 (101 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Creativity** | Not enough data | 8.3 (99 reviews) | 
| **Content Accuracy** | Not enough data | 8.3 (100 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **API Flexibility** | Not enough data | 8.1 (96 reviews) | 
| **Update Frequency and Utility** | Not enough data | 8.2 (97 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 8.0 (96 reviews) | 
| **Software Integration** | Not enough data | 8.2 (99 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (14 reviews) | 
| **Decision Making** | Not enough data | 7.9 (14 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | 8.1/10 | 94 |

#### Messenger

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Sequencing** | Not enough data | 8.5 (84 reviews) | 
| **AI** | Not enough data | 8.3 (88 reviews) | 
| **Live Chat** | Not enough data | 9.2 (86 reviews) | 
| **Customization Interface** | Not enough data | 8.8 (84 reviews) | 

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Social Media** | Not enough data | 8.2 (82 reviews) | 
| **Website** | Not enough data | 9.0 (83 reviews) | 
| **Text Message (SMS)** | Not enough data | 8.0 (78 reviews) | 
| **Voice Assistants** | Not enough data | 7.7 (74 reviews) | 
| **Other** | Not enough data | 7.9 (78 reviews) | 

#### Customers

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Targeting** | Not enough data | 8.6 (80 reviews) | 
| **Profiles** | Not enough data | 8.5 (81 reviews) | 
| **Analytics** | Not enough data | 8.8 (79 reviews) | 
| **Lead Gathering** | Not enough data | 8.8 (81 reviews) | 
| **Sales Conversion** | Not enough data | 8.8 (81 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (7 reviews) | 
| **Decision Making** | Not enough data | 7.1 (7 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |
| **Tidio** | N/A | N/A |

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Database Management ** | 8.8 (232 reviews) | Not enough data | 
| **Data Workflows** | 8.8 (231 reviews) | Not enough data | 
| **Issue Management** | 8.7 (229 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Knowledge Base** | 8.8 (225 reviews) | Not enough data | 
| **Publishing Workflows** | 8.6 (215 reviews) | Not enough data | 
| **Analytics** | 8.5 (214 reviews) | Not enough data | 

#### Compliance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Policies and Controls** | 8.7 (231 reviews) | Not enough data | 
| **Data Governance** | 8.7 (229 reviews) | Not enough data | 
| **Compliance** | 8.6 (229 reviews) | Not enough data | 
| **Auditing** | 8.6 (226 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Intelligent Search** | 8.2 (214 reviews) | Not enough data | 
| **Suggestions** | 8.2 (208 reviews) | Not enough data | 
| **Decision Trees** | 8.0 (197 reviews) | Not enough data | 

#### Data Security

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Risk Data Attributes** | 8.6 (220 reviews) | Not enough data | 
| **Data Transport** | 8.7 (222 reviews) | Not enough data | 
| **Access Management** | 9.0 (222 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.1 (223 reviews) | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Integrations** | 8.6 (215 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (216 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (220 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Summarization** | 7.6 (152 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### User Analysis

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | 

#### User Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | Feature Not Available | 

#### Platform Basics - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 136 |
| **Tidio** | 8.1/10 | 61 |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (128 reviews) | 8.2 (55 reviews) | 
| **Open Listening** | 8.4 (120 reviews) | 8.2 (54 reviews) | 
| **Physical Media** | 7.6 (119 reviews) | Feature Not Available | 

#### Design

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Communications Strategy Development** | 8.4 (118 reviews) | 8.4 (53 reviews) | 
| **Create Content** | 8.0 (119 reviews) | 7.6 (54 reviews) | 
| **Personalization** | 8.3 (121 reviews) | 8.0 (54 reviews) | 
| **Inbound Identification** | 8.4 (121 reviews) | 8.2 (53 reviews) | 
| **Regulatory Compliance** | 8.5 (116 reviews) | 8.3 (53 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | 7.5 (113 reviews) | 7.9 (35 reviews) | 
| **AI Text Summarization** | 7.6 (112 reviews) | 7.8 (34 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 218 |
| **Tidio** | N/A | N/A |

#### Usability

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **All-Employee Access** | 8.6 (205 reviews) | Not enough data | 
| **Supporting Documents** | 8.6 (208 reviews) | Not enough data | 
| **Two-Way Communication** | 8.7 (206 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Priority Case Alerts** | 8.7 (206 reviews) | Not enough data | 
| **Trend Analysis** | 8.3 (199 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (204 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | 7.6 (180 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (181 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | 8.5/10 | 23 |

#### Productivity Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Notes** | Not enough data | 8.0 (18 reviews) | 
| **Internal Discussion** | Not enough data | 8.2 (18 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (18 reviews) | 
| **Workflows** | Not enough data | 8.6 (19 reviews) | 
| **Templates** | Not enough data | 9.1 (18 reviews) | 
| **Integrations** | Not enough data | 8.1 (19 reviews) | 
| **Tagging System** | Not enough data | 8.6 (17 reviews) | 

#### Analytics

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Trends** | Not enough data | 9.2 (16 reviews) | 
| **Performance Tracking** | Not enough data | 9.1 (17 reviews) | 
| **Email Tracking** | Not enough data | 8.3 (18 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | 8.0 (5 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **Tidio** | N/A | N/A |

#### Quality Assurance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Evaluation** | 8.8 (72 reviews) | Not enough data | 
| **Calibration** | 8.7 (69 reviews) | Not enough data | 
| **Reports** | 8.7 (72 reviews) | Not enough data | 

#### Engagement

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Feedback** | 8.8 (70 reviews) | Not enough data | 
| **Dashboards** | 8.9 (70 reviews) | Not enough data | 
| **Training** | 8.7 (70 reviews) | Not enough data | 

#### Performance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Integrations** | 8.7 (71 reviews) | Not enough data | 
| **Compliance** | 8.8 (71 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | 7.8 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (62 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 |
| **Tidio** | N/A | N/A |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Voice** | 7.5 (277 reviews) | Not enough data | 
| **Social** | 7.4 (270 reviews) | Not enough data | 
| **Web Chat** | 7.9 (276 reviews) | Not enough data | 
| **Mobile SMS** | 7.4 (267 reviews) | Not enough data | 
| **Email** | 8.8 (283 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (218 reviews) | Not enough data | 

#### Functions

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Session Routing** | 7.9 (271 reviews) | Not enough data | 
| **Session Queuing** | 8.0 (269 reviews) | Not enough data | 
| **Concurrent Calling** | 7.6 (259 reviews) | Not enough data | 
| **Speech Analytics** | 7.2 (256 reviews) | Not enough data | 
| **Auto Dialer** | 7.2 (257 reviews) | Not enough data | 
| **IVR** | 7.2 (261 reviews) | Not enough data | 
| **Inbound Screen Pop** | 7.7 (260 reviews) | Not enough data | 
| **Persistent Data** | 8.0 (261 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (7 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Session Summary Notes** | 7.9 (257 reviews) | Not enough data | 
| **Administrator Access** | 8.5 (261 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (260 reviews) | Not enough data | 
| **Session Recording** | 7.7 (250 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 7.7 (255 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | 8.5/10 | 13 |

#### Responses

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Personalization** | Not enough data | 7.9 (12 reviews) | 
| **Route To Human** | Not enough data | 8.5 (12 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.5 (12 reviews) | 

#### Automation - AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.8 (8 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.1 (8 reviews) | 
| **Lead Generation** | Not enough data | 7.7 (8 reviews) | 
| **Document Processing** | Not enough data | 7.9 (8 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (8 reviews) | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (12 reviews) | 
| **Integration** | Not enough data | 7.6 (12 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.8 (12 reviews) | 

#### Autonomy -  AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (8 reviews) | 
| **Task Execution** | Not enough data | 7.5 (8 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (8 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (9 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | 8.7/10 | 560 |

#### Responses

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (495 reviews) | 
| **Control** | Not enough data | 8.8 (486 reviews) | 
| **Route To Human** | Not enough data | 8.8 (486 reviews) | 
| **Menu bars** | Not enough data | 8.7 (469 reviews) | 
| **Drip sequences** | Not enough data | 8.7 (426 reviews) | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Live chat** | Not enough data | 9.3 (507 reviews) | 
| **Integrations** | Not enough data | 8.8 (456 reviews) | 
| **Branding** | Not enough data | 8.6 (455 reviews) | 
| **Analytics** | Not enough data | 8.7 (453 reviews) | 
| **A/B testing** | Not enough data | 8.3 (351 reviews) | 
| **Role-based access** | Not enough data | 8.7 (404 reviews) | 
| **Collection of information** | Not enough data | 8.9 (466 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (124 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **Tidio** | N/A | N/A |

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Agent Availability** | 7.9 (59 reviews) | Not enough data | 
| **Skills Management** | 7.9 (58 reviews) | Not enough data | 
| **Shift Scheduling** | 7.5 (58 reviews) | Not enough data | 
| **Agent Self-Service** | 7.8 (57 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (57 reviews) | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Automation** | 8.3 (60 reviews) | Not enough data | 
| **Performance Analysis** | 8.3 (58 reviews) | Not enough data | 
| **Dashboards** | 8.4 (58 reviews) | Not enough data | 
| **Forecasting** | 7.7 (56 reviews) | Not enough data | 
| **Intraday Management** | 7.7 (56 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **Tidio** | 8.3/10 | 132 |

#### Conversational Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Personalization** | 8.6 (105 reviews) | 8.4 (124 reviews) | 
| **Omnichannel** | 8.7 (104 reviews) | 8.2 (117 reviews) | 
| **Contextual Engagement** | 8.1 (101 reviews) | 8.2 (118 reviews) | 
| **Proactive Engagement** | 8.3 (107 reviews) | 8.5 (120 reviews) | 

#### Support Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Intelligent Routing** | 8.2 (103 reviews) | 8.4 (113 reviews) | 
| **Seamless Escalation** | 8.2 (101 reviews) | 8.3 (110 reviews) | 
| **Transcripts** | 8.1 (103 reviews) | 8.5 (110 reviews) | 
| **Self-Serve Support** | 8.0 (101 reviews) | 8.4 (116 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | 7.4 (97 reviews) | 8.1 (71 reviews) | 
| **AI Text Summarization** | 7.4 (96 reviews) | 8.2 (69 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 174 |
| **Tidio** | 8.1/10 | 25 |

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Text** | 8.3 (147 reviews) | 8.4 (21 reviews) | 
| **Speech** | 8.0 (144 reviews) | 7.7 (20 reviews) | 
| **Knowledge Base** | 8.3 (144 reviews) | 8.2 (19 reviews) | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Ticket Resolution** | 8.3 (152 reviews) | 8.2 (22 reviews) | 
| **Customization** | 8.2 (148 reviews) | 8.1 (20 reviews) | 
| **Intelligent Routing** | 8.1 (148 reviews) | 8.3 (20 reviews) | 

#### Artificial Intelligence

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Learning** | 7.6 (143 reviews) | 8.0 (19 reviews) | 
| **Language** | 7.7 (140 reviews) | 7.8 (20 reviews) | 
| **Conversational AI** | 7.4 (139 reviews) | 8.2 (20 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1010 |
| **Tidio** | 8.6/10 | 869 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | 7.8 (110 reviews) | 7.8 (84 reviews) | 
| **AI Text Summarization** | 7.8 (111 reviews) | 7.5 (77 reviews) | 
| **AI Text-to-Speech** | 7.8 (110 reviews) | 7.2 (78 reviews) | 

#### Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Pop-up Chat** | 8.5 (313 reviews) ✓ Verified | 9.3 (754 reviews) ✓ Verified | 
| **Notifications** | 8.6 (332 reviews) ✓ Verified | 9.1 (752 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (279 reviews) ✓ Verified | 8.6 (539 reviews) | 
| **In-App Messaging** | 8.5 (281 reviews) ✓ Verified | 9.1 (648 reviews) ✓ Verified | 
| **Co-Browsing** | 7.8 (162 reviews) | 8.6 (480 reviews) ✓ Verified | 

####  Internal Use

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Customization ** | 8.3 (822 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.3 (298 reviews) ✓ Verified | 9.0 (616 reviews) ✓ Verified | 
| **Lead Development** | 8.5 (290 reviews) ✓ Verified | 8.8 (606 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (322 reviews) ✓ Verified | 8.6 (582 reviews) ✓ Verified | 
| **Team Inbox ** | 8.5 (292 reviews) ✓ Verified | 8.8 (565 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (326 reviews) ✓ Verified | 8.7 (592 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 736 |
| **Tidio** | 8.8/10 | 119 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Summarization** | 7.3 (128 reviews) | 8.1 (54 reviews) | 

#### Self-Service Experience

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Knowledge Base** | 8.6 (597 reviews) | 8.7 (91 reviews) | 
| **Searchable Articles** | 8.3 (580 reviews) | 8.8 (81 reviews) | 
| **Community Forums** | 8.3 (529 reviews) | 8.7 (26 reviews) | 
| **Mobile Optimization** | 8.0 (216 reviews) | 8.8 (87 reviews) | 
| **Personalization** | 8.4 (227 reviews) | 8.9 (88 reviews) | 

#### Self-Service Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Branding** | 8.4 (225 reviews) | 8.7 (91 reviews) | 
| **Automation** | 8.6 (234 reviews) | 9.0 (94 reviews) | 
| **Artificial Intelligence** | 7.7 (204 reviews) | 8.8 (88 reviews) | 
| **Integrations** | 8.5 (217 reviews) | 8.8 (90 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **Tidio** | 8.6/10 | 59 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | 7.9 (56 reviews) | 7.9 (25 reviews) | 
| **AI Text Summarization** | 8.1 (56 reviews) | 7.9 (25 reviews) | 

#### Process

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Mentions** | 8.6 (246 reviews) | 8.2 (45 reviews) | 
| **Tickets** | 8.6 (266 reviews) | 8.6 (47 reviews) | 
| **Macros** | 8.3 (227 reviews) | 8.4 (42 reviews) | 

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Email** | 8.8 (275 reviews) | 8.9 (48 reviews) | 
| **Social** | 8.4 (250 reviews) | 8.9 (49 reviews) | 
| **Live Chat** | 8.5 (233 reviews) | 9.4 (50 reviews) | 
| **Phone** | 8.6 (234 reviews) | 8.1 (42 reviews) | 
| **Text** | 8.6 (216 reviews) | 8.7 (42 reviews) | 

#### Insight

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Surveys** | 8.6 (232 reviews) | 8.5 (41 reviews) | 
| **Reporting** | 8.8 (267 reviews) | 8.3 (45 reviews) | 
| **Visitor Activity** | 8.5 (206 reviews) | 9.1 (50 reviews) | 
| **Help Desk** | 8.7 (254 reviews) | 9.3 (40 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **Tidio** | 5.8/10 | 7 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | 8.0 (81 reviews) | 5.8 (6 reviews) | 
| **AI Text Summarization** | 8.0 (82 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **Tidio** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Survey Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Brand Design Consistency** | 8.7 (31 reviews) | Not enough data | 
| **Survey Deployment** | 8.3 (31 reviews) | Not enough data | 
| **Feedback Collection** | 8.6 (31 reviews) | Not enough data | 
| **Device Responsiveness** | 8.7 (31 reviews) | Not enough data | 

#### Process Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Feedback Aggregation** | 8.3 (31 reviews) | Not enough data | 
| **Trigger Alerts** | 8.4 (30 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.7 (31 reviews) | Not enough data | 
| **Real-Time Action** | 8.6 (30 reviews) | Not enough data | 

#### System Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Security** | 9.0 (31 reviews) | Not enough data | 
| **System Monitoring** | 8.7 (30 reviews) | Not enough data | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | 8.6/10 | 10 |

#### Agentic AI - E-Commerce Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | 8.5/10 | 56 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.6 (44 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.2 (45 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.4 (42 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (42 reviews) | 
| **Multilingual Support** | Not enough data | 8.1 (42 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.6 (42 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (41 reviews) | 
| **Escalation Handling** | Not enough data | 8.8 (41 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (44 reviews) | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (50 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (43 reviews) | 
| **Document Processing** | Not enough data | 8.4 (44 reviews) | 

#### Autonomy

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.2 (41 reviews) | 
| **Adaptive Responses** | Not enough data | 8.2 (43 reviews) | 
| **Task Execution** | Not enough data | 8.6 (42 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (42 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (6):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Tidio (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Service (formerly Salesforce Service Cloud) | Tidio | 
|---|---|---|
| **Small-Business** | 18.7% | 90.5% | 
| **Mid-Market** | 42.7% | 8.5% | 
| **Enterprise** | 38.5% | 1.1% | 

### By Industry

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.2%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

#### Tidio

- **Retail:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Computer Software:** 5.7%
- **Information Technology and Services:** 5.1%
- **Health, Wellness and Fitness:** 4.0%
- **Apparel & Fashion:** 3.1%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Automotive:** 2.2%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7608 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to Tidio

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)

---
## Top Discussions

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### Tidio

- Title: [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) — 7 comments
  > **Top comment:** "Yeah"
- Title: [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Tidio is a live chat software."
- Title: [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) — 3 comments
  > **Top comment:** "You can input automated messages as well as an option to chat directly with a live agent."
- Title: [What is Tidio?](https://www.g2.com/discussions/what-is-tidio) — 3 comments
  > **Top comment:** "Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer..."
- Title: [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) — 2 comments
  > **Top comment:** "Since creature Lukashenko starts to do more crazy and crazy things, a lot of companies starts to enter sanctions for all Belarusians, so you send me letter..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio)