# Agentforce Service (formerly Salesforce Service Cloud), Rocket.Chat vs Element Comparison

| | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 7,332 | 374 | 43 | 
| **Largest Market Segment** | Mid-Market (42.8% of reviews) | Mid-Market (50.4% of reviews) | Small-Business (59.5% of reviews) | 
| **Entry Level Price** | Starting at $25.00 1 User Per Month | Free Per Year | $5.00 1 month per user | 

---
## Top Pros & Cons

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1259 reviews)
- Features (1102 reviews)

Cons:
- Complexity (697 reviews)
- Learning Curve (583 reviews)

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

### Element

Pros:
- Security (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Not Intuitive (3 reviews)
- Complexity (2 reviews)

---
## Ratings Comparison
| Rating | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (2848 reviews) | 8.6 (282 reviews) | 8.7 (31 reviews) | 
  | **Ease of Use** | 8.4 (5461 reviews) | 8.7 (289 reviews) | 8.5 (31 reviews) | 
  | **Ease of Setup** | 7.9 (4214 reviews) | 8.2 (130 reviews) | 8.7 (13 reviews) | 
  | **Ease of Admin** | 8.2 (1559 reviews) | 8.3 (123 reviews) | 8.0 (10 reviews) | 
  | **Quality of Support** | 8.3 (2624 reviews) | 8.0 (237 reviews) | 7.9 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (1540 reviews) | 8.2 (110 reviews) | 8.6 (11 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2796 reviews) | 8.4 (278 reviews) | 7.7 (31 reviews) | 

---
## Pricing

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

### Element

#### Entry-Level Pricing

Plan: Element Business

Price: $5.00 1 month per user

Description: For teams who need secure communications hosted in our secure cloud hosting service.

Key Features:
- The Element app
- Cloud admin console
- Customer support 

[Browse all 2 editions](https://www.g2.com/products/element-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1727 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Ticket and Case Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Ticket creation user experience** | 8.5 (1216 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.4 (1228 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow** | 8.4 (1278 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Response Automation** | 8.3 (1185 reviews) ✓ Verified | Not enough data | Not enough data | 
| **SLA Management** | 8.1 (985 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 7.9 (1170 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.3 (1157 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.6 (1072 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (182 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.7 (181 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (75 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (67 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.5 (71 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Customer Portal** | 8.4 (1027 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email to Case** | 8.6 (1217 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Chat/Live Support** | 8.2 (865 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 8.0 (811 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice** | 8.1 (771 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Mobile User Support** | 7.8 (558 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization ** | 8.3 (823 reviews) ✓ Verified | 8.0 (109 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (704 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integration** | 8.3 (646 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting** | 8.2 (1165 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (1182 reviews) ✓ Verified | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Rocket.Chat** | 8.3/10 | 219 |
| **Element** | 8.4/10 | 29 |

#### Business Instant Messaging

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **File Sharing** | Not enough data | 8.6 (165 reviews) | 8.3 (23 reviews) | 
| **Notifications** | Not enough data | 8.1 (175 reviews) | 8.7 (25 reviews) | 
| **Search** | Not enough data | 8.0 (167 reviews) | 8.3 (24 reviews) | 

#### Business Instant Messaging 

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Audio Conferencing** | Not enough data | 7.7 (108 reviews) | 7.9 (20 reviews) | 
| **Video Conferencing** | Not enough data | 7.6 (103 reviews) | 7.5 (18 reviews) | 

#### Business Instant Messaging

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Mobile Application** | Not enough data | 7.8 (151 reviews) | 8.3 (22 reviews) | 
| **Web Application** | Not enough data | 9.0 (170 reviews) | 9.2 (22 reviews) | 
| **Integrations** | Not enough data | 8.5 (125 reviews) | 8.6 (22 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Text Summarization** | Not enough data | 9.0 (5 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Powered Search** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **Smart Notifications** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **AI Powered Language Translation** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Content Generation** | Not enough data | 7.0 (5 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Database Management ** | 8.8 (232 reviews) | Not enough data | Not enough data | 
| **Data Workflows** | 8.8 (231 reviews) | Not enough data | Not enough data | 
| **Issue Management** | 8.7 (229 reviews) | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (225 reviews) | Not enough data | Not enough data | 
| **Publishing Workflows** | 8.6 (215 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.5 (214 reviews) | Not enough data | Not enough data | 

#### Compliance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Policies and Controls** | 8.7 (231 reviews) | Not enough data | Not enough data | 
| **Data Governance** | 8.7 (229 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.6 (229 reviews) | Not enough data | Not enough data | 
| **Auditing** | 8.6 (226 reviews) | Not enough data | Not enough data | 

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Intelligent Search** | 8.2 (214 reviews) | Not enough data | Not enough data | 
| **Suggestions** | 8.2 (208 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.0 (197 reviews) | Not enough data | Not enough data | 

#### Data Security

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Risk Data Attributes** | 8.6 (220 reviews) | Not enough data | Not enough data | 
| **Data Transport** | 8.7 (222 reviews) | Not enough data | Not enough data | 
| **Access Management** | 9.0 (222 reviews) | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | 9.1 (223 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Integrations** | 8.6 (215 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.9 (216 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.9 (220 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Summarization** | 7.6 (152 reviews) | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Rocket.Chat** | 9.0/10 | 10 |
| **Element** | N/A | N/A |

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (9 reviews) | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 10.0 (8 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (8 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 137 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.6 (129 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 8.4 (120 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 7.6 (119 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Communications Strategy Development** | 8.4 (119 reviews) | Not enough data | Not enough data | 
| **Create Content** | 8.0 (119 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.3 (122 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 8.4 (121 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 8.5 (116 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (113 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.6 (112 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 218 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Usability

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **All-Employee Access** | 8.6 (205 reviews) | Not enough data | Not enough data | 
| **Supporting Documents** | 8.6 (208 reviews) | Not enough data | Not enough data | 
| **Two-Way Communication** | 8.7 (206 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Priority Case Alerts** | 8.7 (206 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.3 (199 reviews) | Not enough data | Not enough data | 
| **Performance Monitoring** | 8.6 (204 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (180 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.6 (181 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Quality Assurance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Evaluation** | 8.8 (72 reviews) | Not enough data | Not enough data | 
| **Calibration** | 8.7 (69 reviews) | Not enough data | Not enough data | 
| **Reports** | 8.7 (72 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Feedback** | 8.8 (70 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.9 (70 reviews) | Not enough data | Not enough data | 
| **Training** | 8.7 (70 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Integrations** | 8.7 (71 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.8 (71 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (61 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (62 reviews) | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Voice** | 7.5 (277 reviews) | Not enough data | Not enough data | 
| **Social** | 7.4 (270 reviews) | Not enough data | Not enough data | 
| **Web Chat** | 7.9 (276 reviews) | Not enough data | Not enough data | 
| **Mobile SMS** | 7.4 (267 reviews) | Not enough data | Not enough data | 
| **Email** | 8.8 (283 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.0 (218 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Session Routing** | 7.9 (271 reviews) | Not enough data | Not enough data | 
| **Session Queuing** | 8.0 (269 reviews) | Not enough data | Not enough data | 
| **Concurrent Calling** | 7.6 (259 reviews) | Not enough data | Not enough data | 
| **Speech Analytics** | 7.2 (256 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 7.2 (257 reviews) | Not enough data | Not enough data | 
| **IVR** | 7.2 (261 reviews) | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 7.7 (260 reviews) | Not enough data | Not enough data | 
| **Persistent Data** | 8.0 (261 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.0 (7 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Session Summary Notes** | 7.9 (257 reviews) | Not enough data | Not enough data | 
| **Administrator Access** | 8.5 (261 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.5 (260 reviews) | Not enough data | Not enough data | 
| **Session Recording** | 7.7 (250 reviews) | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 7.7 (255 reviews) | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 39 |
| **Element** | N/A | N/A |

#### Collaboration Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (25 reviews) ✓ Verified | Not enough data | 
| **Presentations** | Not enough data | 8.5 (17 reviews) | Not enough data | 
| **Whiteboarding** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.2 (18 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | Not enough data | 9.1 (13 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Scheduling** | Not enough data | 9.2 (19 reviews) | Not enough data | 
| **Recording** | Not enough data | 8.7 (17 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | Not enough data | 8.8 (22 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | Not enough data | 9.2 (16 reviews) | Not enough data | 

#### Software Type

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Mobile** | Not enough data | 8.2 (23 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | Not enough data | 9.4 (17 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | Not enough data | 9.0 (21 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 73 |
| **Element** | N/A | N/A |

#### Functionality

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Ease Of Integration** | Not enough data | 8.9 (59 reviews) | Not enough data | 
| **API Call Speed** | Not enough data | 8.7 (53 reviews) | Not enough data | 
| **Communication Varieties** | Not enough data | 9.2 (63 reviews) | Not enough data | 

#### Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Documentation** | Not enough data | 8.7 (57 reviews) | Not enough data | 
| **Community Support** | Not enough data | 8.8 (60 reviews) | Not enough data | 
| **Professional Support** | Not enough data | 8.7 (53 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Agent Availability** | 7.9 (59 reviews) | Not enough data | Not enough data | 
| **Skills Management** | 7.9 (58 reviews) | Not enough data | Not enough data | 
| **Shift Scheduling** | 7.5 (58 reviews) | Not enough data | Not enough data | 
| **Agent Self-Service** | 7.8 (57 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 7.6 (57 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Automation** | 8.3 (60 reviews) | Not enough data | Not enough data | 
| **Performance Analysis** | 8.3 (58 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.4 (58 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 7.7 (56 reviews) | Not enough data | Not enough data | 
| **Intraday Management** | 7.7 (56 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Conversational Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Personalization** | 8.6 (105 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.7 (104 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.1 (101 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.3 (107 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Intelligent Routing** | 8.2 (103 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.2 (101 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.1 (103 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.0 (101 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (97 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (96 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 174 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Text** | 8.3 (147 reviews) | Not enough data | Not enough data | 
| **Speech** | 8.0 (144 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 8.3 (144 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Ticket Resolution** | 8.3 (152 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.2 (148 reviews) | Not enough data | Not enough data | 
| **Intelligent Routing** | 8.1 (148 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Learning** | 7.6 (143 reviews) | Not enough data | Not enough data | 
| **Language** | 7.7 (140 reviews) | Not enough data | Not enough data | 
| **Conversational AI** | 7.4 (139 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1012 |
| **Rocket.Chat** | 8.6/10 | 146 |
| **Element** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (110 reviews) | 9.4 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (111 reviews) | 9.2 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (110 reviews) | 9.4 (8 reviews) | Not enough data | 

#### Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Pop-up Chat** | 8.5 (313 reviews) ✓ Verified | 8.7 (107 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.6 (332 reviews) ✓ Verified | 8.3 (121 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (279 reviews) ✓ Verified | 8.1 (78 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.5 (281 reviews) ✓ Verified | 8.5 (108 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 7.8 (162 reviews) | 8.7 (48 reviews) | Not enough data | 

####  Internal Use

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Customization ** | 8.3 (823 reviews) ✓ Verified | 8.0 (109 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.3 (298 reviews) ✓ Verified | 8.7 (93 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.5 (290 reviews) ✓ Verified | 8.1 (80 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.4 (322 reviews) ✓ Verified | 8.4 (78 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.5 (293 reviews) ✓ Verified | 8.7 (101 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.7 (326 reviews) ✓ Verified | 8.7 (82 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 736 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Summarization** | 7.3 (128 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (597 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.3 (580 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 8.3 (529 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.0 (216 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.4 (227 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Branding** | 8.4 (225 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.6 (234 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 7.7 (204 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.5 (217 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.8 (8 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (56 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.1 (56 reviews) | Not enough data | Not enough data | 

#### Process

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Mentions** | 8.6 (246 reviews) | Not enough data | Not enough data | 
| **Tickets** | 8.6 (266 reviews) | Not enough data | Not enough data | 
| **Macros** | 8.3 (227 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Email** | 8.8 (275 reviews) | Not enough data | Not enough data | 
| **Social** | 8.4 (250 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.5 (233 reviews) | Not enough data | Not enough data | 
| **Phone** | 8.6 (234 reviews) | Not enough data | Not enough data | 
| **Text** | 8.6 (216 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Surveys** | 8.6 (232 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.8 (267 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | 8.5 (206 reviews) | Not enough data | Not enough data | 
| **Help Desk** | 8.7 (254 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (81 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (82 reviews) | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Survey Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Brand Design Consistency** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 8.3 (31 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.6 (31 reviews) | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.7 (31 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Feedback Aggregation** | 8.3 (31 reviews) | Not enough data | Not enough data | 
| **Trigger Alerts** | 8.4 (30 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Real-Time Action** | 8.6 (30 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Security** | 9.0 (31 reviews) | Not enough data | Not enough data | 
| **System Monitoring** | 8.7 (30 reviews) | Not enough data | Not enough data | 

### Frontline Worker Communication Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Administrative Tasks - Frontline Worker Communication Platforms

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Training & Learning Modules** | Not enough data | Not enough data | Not enough data | 
| **Health & Safety Policies** | Not enough data | Not enough data | Not enough data | 
| **Onboarding & Offboarding** | Not enough data | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | Not enough data | 
| **Employee Services** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | Not enough data | 

#### Communication Features - Frontline Worker Communication Platforms

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | Not enough data | 
| **Private Messaging** | Not enough data | Not enough data | Not enough data | 
| **Announcements** | Not enough data | Not enough data | Not enough data | 
| **Emergency Notifications** | Not enough data | Not enough data | Not enough data | 

#### Operations - Frontline Worker Communication Platforms

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Shift Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Insights & Analytics** | Not enough data | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **SOPs & Documentation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Frontline Worker Communication Platforms

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Element** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (14):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Rocket.Chat (6):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Element (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Frontline Worker Communication Platforms Software](https://www.g2.com/categories/frontline-worker-communication-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Service (formerly Salesforce Service Cloud) | Rocket.Chat | Element | 
|---|---|---|---|
| **Small-Business** | 18.7% | 35.6% | 59.5% | 
| **Mid-Market** | 42.8% | 50.4% | 27.0% | 
| **Enterprise** | 38.5% | 13.9% | 13.5% | 

### By Industry

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.2%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

#### Element

- **Information Technology and Services:** 14.3%
- **Computer Software:** 11.4%
- **Marketing and Advertising:** 8.6%
- **Writing and Editing:** 5.7%
- **Staffing and Recruiting:** 5.7%
- **Medical Practice:** 5.7%
- **Consumer Goods:** 5.7%
- **Accounting:** 2.9%
- **Animation:** 2.9%
- **Automotive:** 2.9%
- **Other:** 34.3%

---
## Alternatives

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18999 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39045 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56388 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (227 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (521 reviews)

### Alternatives to Element

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39045 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18999 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Wire](https://www.g2.com/products/wire/reviews) — 4.2/5 stars (65 reviews)
- [Zulip](https://www.g2.com/products/zulip/reviews) — 4.6/5 stars (117 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56388 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48012 reviews)

---
## Top Discussions

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

### Element

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-rocket-chat-vs-element-io)