Compare Salesforce Service Cloud Software and ProProfs Chat 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$39/month 3
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,264)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ProProfs Chat excels in ease of use, with users appreciating its clutter-free interface and beautiful templates. Many find it user-friendly and easy to set up, making it accessible from any device.
- Users say Salesforce Service Cloud offers flexibility that allows businesses to adapt the platform to their specific needs. Reviewers highlight its ability to store information from various vendors, which enhances organizational efficiency.
- According to verified reviews, ProProfs Chat stands out for its quick response capabilities, thanks to numerous inbuilt macros and contact drivers. Users can respond to customer inquiries in seconds, which is crucial for maintaining engagement.
- Reviewers mention that Salesforce Service Cloud, while slightly less intuitive in setup, provides a user-friendly interface that users quickly adapt to. This ease of navigation is a significant advantage for teams managing multiple customer interactions.
- G2 reviewers highlight ProProfs Chat's strong performance in customization, with users expressing satisfaction in tailoring the tool to their specific operational needs. This level of personalization is particularly beneficial for small businesses.
- Users report that while Salesforce Service Cloud has a robust feature set, it may not be as responsive on mobile devices compared to ProProfs Chat, which users find consistently performs well across platforms.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
ProProfs Chat
Free Trial is available
Ratings
Meets Requirements
8.6
2,818
8.3
26
Ease of Use
8.4
5,410
9.0
26
Ease of Setup
7.9
4,165
8.5
10
Ease of Admin
8.2
1,549
8.3
10
Quality of Support
8.3
2,594
8.7
25
Has the product been a good partner in doing business?
8.7
1,529
9.3
10
Product Direction (% positive)
8.3
2,768
8.9
22
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1212
|
Verified
Not enough data
8.3
1254
|
Verified
Not enough data
8.3
1166
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.5
1051
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.3
66
Not enough data
8.4
60
Not enough data
8.3
64
Not enough data
Communication Channels
8.4
1022
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
8.1
855
Not enough data
8.0
809
|
Verified
Not enough data
8.1
768
Not enough data
Platform
7.8
554
|
Verified
Not enough data
8.3
818
|
Verified
8.5
8
|
Verified
8.6
694
|
Verified
Not enough data
8.3
626
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.2
1169
|
Verified
Not enough data
Administration
8.8
230
Not enough data
8.8
229
Not enough data
8.6
226
Not enough data
Knowledge Management
8.8
221
Not enough data
8.6
213
Not enough data
8.5
211
Not enough data
Compliance
8.7
229
Not enough data
8.7
226
Not enough data
8.6
226
Not enough data
8.6
223
Not enough data
Customer Support
8.2
212
Not enough data
8.2
205
Not enough data
8.0
194
Not enough data
Data Security
8.6
218
Not enough data
8.7
219
Not enough data
9.0
220
Not enough data
9.1
220
Not enough data
Administration
8.6
212
Not enough data
8.9
212
Not enough data
8.9
216
Not enough data
Generative AI
7.5
150
Not enough data
Channels
8.5
123
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
115
Not enough data
8.0
115
Not enough data
8.3
118
Not enough data
8.4
118
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
69
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
102
Not enough data
8.6
102
Not enough data
8.1
99
Not enough data
8.2
104
Not enough data
Support Automation
8.1
101
Not enough data
8.1
99
Not enough data
8.1
100
Not enough data
8.0
99
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
146
Not enough data
8.2
144
Not enough data
8.1
144
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
135
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
9.0
8
|
Verified
8.6
329
|
Verified
8.8
8
|
Verified
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
9.4
6
|
Verified
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
8.5
8
|
Verified
8.3
296
|
Verified
7.7
5
8.5
288
|
Verified
9.3
7
|
Verified
8.4
318
|
Verified
9.4
6
|
Verified
8.5
289
|
Verified
8.7
5
|
Verified
8.7
323
|
Verified
9.3
5
|
Verified
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
230
Not enough data
7.6
201
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and ProProfs Chat are categorized as Live Chat
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
ProProfs Chat is categorized as Chatbots
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.7%
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Accounting
5.7%
Automotive
5.7%
Other
37.1%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
ProProfs Chat has no discussions with answers
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