# Agentforce Service (formerly Salesforce Service Cloud), Nextiva vs RingEX Comparison

| | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 7,327 | 3,552 | 1,355 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (77.3% of reviews) | Small-Business (58.0% of reviews) | 
| **Entry Level Price** | Starting at $25.00 1 User Per Month | Starting at $15.00 1 User Per Month | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1705 reviews)
- Features (1497 reviews)

Cons:
- Complexity (912 reviews)
- Learning Curve (787 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

---
## Ratings Comparison
| Rating | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (2845 reviews) | 9.0 (2828 reviews) | 8.8 (1105 reviews) | 
  | **Ease of Use** | 8.4 (5456 reviews) | 8.7 (2875 reviews) | 8.6 (1122 reviews) | 
  | **Ease of Setup** | 7.9 (4210 reviews) | 8.4 (2160 reviews) | 8.2 (704 reviews) | 
  | **Ease of Admin** | 8.2 (1558 reviews) | 8.6 (1986 reviews) | 8.3 (623 reviews) | 
  | **Quality of Support** | 8.3 (2621 reviews) | 9.0 (2812 reviews) | 8.0 (1007 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (1539 reviews) | 8.8 (1967 reviews) | 8.3 (612 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2793 reviews) | 8.3 (2707 reviews) | 7.9 (1083 reviews) | 

---
## Pricing

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1722 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Ticket and Case Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Ticket creation user experience** | 8.5 (1214 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.4 (1225 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow** | 8.4 (1274 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Response Automation** | 8.3 (1183 reviews) ✓ Verified | Not enough data | Not enough data | 
| **SLA Management** | 8.1 (984 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 7.9 (1169 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.3 (1156 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.5 (1069 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (182 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.7 (181 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (74 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (67 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Customer Portal** | 8.4 (1026 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email to Case** | 8.6 (1215 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Chat/Live Support** | 8.2 (863 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 8.0 (810 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice** | 8.1 (771 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Mobile User Support** | 7.8 (557 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization ** | 8.3 (822 reviews) ✓ Verified | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.6 (701 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integration** | 8.3 (642 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting** | 8.2 (1163 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (1180 reviews) ✓ Verified | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **RingEX** | 8.7/10 | 182 |

#### Documents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Editing** | Not enough data | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | Not enough data | 7.3 (148 reviews) | 
| **Storage** | Not enough data | Not enough data | 8.1 (156 reviews) | 

#### Agentic AI - Online Fax

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.6 (11 reviews) | 

#### Sending

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Fax Number** | Not enough data | Not enough data | 9.1 (172 reviews) | 
| **Existing Numbers** | Not enough data | Not enough data | 9.1 (169 reviews) | 
| **Cross-Platform Sending** | Not enough data | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 8.9 (164 reviews) | 
| **Alerts** | Not enough data | Not enough data | 9.1 (165 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 260 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Database Management ** | 8.8 (232 reviews) | Not enough data | Not enough data | 
| **Data Workflows** | 8.8 (231 reviews) | Not enough data | Not enough data | 
| **Issue Management** | 8.7 (229 reviews) | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (225 reviews) | Not enough data | Not enough data | 
| **Publishing Workflows** | 8.6 (215 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.5 (214 reviews) | Not enough data | Not enough data | 

#### Compliance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Policies and Controls** | 8.7 (231 reviews) | Not enough data | Not enough data | 
| **Data Governance** | 8.7 (229 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.6 (229 reviews) | Not enough data | Not enough data | 
| **Auditing** | 8.6 (226 reviews) | Not enough data | Not enough data | 

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Intelligent Search** | 8.2 (214 reviews) | Not enough data | Not enough data | 
| **Suggestions** | 8.2 (208 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.0 (197 reviews) | Not enough data | Not enough data | 

#### Data Security

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Risk Data Attributes** | 8.6 (220 reviews) | Not enough data | Not enough data | 
| **Data Transport** | 8.7 (222 reviews) | Not enough data | Not enough data | 
| **Access Management** | 9.0 (222 reviews) | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | 9.1 (223 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Integrations** | 8.6 (215 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.9 (216 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.9 (219 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Summarization** | 7.6 (152 reviews) | Not enough data | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Registration** | Not enough data | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Event Analytics** | Not enough data | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | Not enough data | 8.4 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (8 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 136 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.6 (128 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 8.4 (120 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 7.6 (119 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Communications Strategy Development** | 8.4 (118 reviews) | Not enough data | Not enough data | 
| **Create Content** | 8.0 (119 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.3 (121 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 8.4 (121 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 8.5 (116 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (113 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.6 (112 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 217 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Usability

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **All-Employee Access** | 8.6 (205 reviews) | Not enough data | Not enough data | 
| **Supporting Documents** | 8.6 (208 reviews) | Not enough data | Not enough data | 
| **Two-Way Communication** | 8.7 (206 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Priority Case Alerts** | 8.7 (206 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.3 (199 reviews) | Not enough data | Not enough data | 
| **Performance Monitoring** | 8.6 (203 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (180 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.6 (181 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Quality Assurance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Evaluation** | 8.8 (72 reviews) | Not enough data | Not enough data | 
| **Calibration** | 8.7 (69 reviews) | Not enough data | Not enough data | 
| **Reports** | 8.7 (72 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Feedback** | 8.8 (70 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.9 (70 reviews) | Not enough data | Not enough data | 
| **Training** | 8.7 (70 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Integrations** | 8.7 (71 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.8 (71 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (61 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (62 reviews) | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 311 |
| **Nextiva** | 8.5/10 | 207 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Voice** | 7.5 (277 reviews) | 9.4 (194 reviews) | Not enough data | 
| **Social** | 7.4 (270 reviews) | 7.9 (176 reviews) | Not enough data | 
| **Web Chat** | 7.9 (276 reviews) | 7.7 (174 reviews) | Not enough data | 
| **Mobile SMS** | 7.4 (267 reviews) | 8.2 (178 reviews) | Not enough data | 
| **Email** | 8.8 (283 reviews) | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.0 (218 reviews) | 7.6 (84 reviews) | Not enough data | 

#### Functions

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Session Routing** | 7.9 (271 reviews) | 8.7 (173 reviews) | Not enough data | 
| **Session Queuing** | 8.0 (269 reviews) | 8.6 (173 reviews) | Not enough data | 
| **Concurrent Calling** | 7.6 (259 reviews) | 8.8 (174 reviews) | Not enough data | 
| **Speech Analytics** | 7.2 (256 reviews) | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | 7.2 (257 reviews) | 8.2 (169 reviews) | Not enough data | 
| **IVR** | 7.2 (261 reviews) | 8.5 (176 reviews) | Not enough data | 
| **Inbound Screen Pop** | 7.7 (260 reviews) | 8.5 (169 reviews) | Not enough data | 
| **Persistent Data** | 8.0 (261 reviews) | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.5 (7 reviews) | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (7 reviews) | 9.2 (11 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Session Summary Notes** | 7.9 (257 reviews) | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | 8.5 (261 reviews) | 9.1 (176 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (260 reviews) | 8.9 (176 reviews) | Not enough data | 
| **Session Recording** | 7.7 (250 reviews) | 8.4 (166 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 7.7 (255 reviews) | 8.3 (160 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **RingEX** | 8.9/10 | 299 |

#### Collaboration Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 9.1 (253 reviews) | 
| **Presentations** | Not enough data | Not enough data | 9.1 (141 reviews) | 
| **Whiteboarding** | Not enough data | Not enough data | 8.6 (116 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.9 (140 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 9.1 (122 reviews) | 

#### Meeting Coordination

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 8.8 (243 reviews) | 
| **Recording** | Not enough data | Not enough data | 9.1 (235 reviews) | 
| **Participant Permissions** | Not enough data | Not enough data | 8.9 (223 reviews) | 
| **One-Click Join** | Not enough data | Not enough data | 9.0 (145 reviews) | 

#### Software Type

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 9.0 (244 reviews) | 
| **Browser Application** | Not enough data | Not enough data | 9.0 (143 reviews) | 
| **Desktop Application** | Not enough data | Not enough data | 9.2 (160 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.5 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (12 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Agent Availability** | 7.9 (59 reviews) | Not enough data | Not enough data | 
| **Skills Management** | 7.9 (58 reviews) | Not enough data | Not enough data | 
| **Shift Scheduling** | 7.5 (58 reviews) | Not enough data | Not enough data | 
| **Agent Self-Service** | 7.8 (57 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 7.6 (57 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Automation** | 8.3 (60 reviews) | Not enough data | Not enough data | 
| **Performance Analysis** | 8.3 (58 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.4 (58 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 7.7 (56 reviews) | Not enough data | Not enough data | 
| **Intraday Management** | 7.7 (56 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Conversational Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Personalization** | 8.6 (105 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.7 (104 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.1 (101 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.3 (107 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Intelligent Routing** | 8.2 (103 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.2 (101 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.1 (103 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.0 (101 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (97 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (96 reviews) | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |
| **RingEX** | 8.8/10 | 254 |

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (466 reviews) | Feature Not Available | 
| **Mobile Access** | Not enough data | 8.6 (667 reviews) | 9.0 (237 reviews) | 
| **Queue Management** | Not enough data | 8.6 (585 reviews) | 8.7 (222 reviews) | 
| **Call Routing** | Not enough data | 8.9 (693 reviews) | 9.1 (232 reviews) | 
| **Call Back** | Not enough data | 8.8 (606 reviews) | 8.7 (220 reviews) | 
| **IVR** | Not enough data | 8.3 (502 reviews) | 8.5 (213 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (604 reviews) | 8.7 (218 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (295 reviews) | Feature Not Available | 

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (607 reviews) | 8.8 (221 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (565 reviews) | 8.6 (214 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 8.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 8.9 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 9.1 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 8.9 (22 reviews) | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Call Recording** | Not enough data | 8.7 (594 reviews) | 8.8 (224 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (624 reviews) | 8.6 (222 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 174 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Text** | 8.3 (147 reviews) | Not enough data | Not enough data | 
| **Speech** | 8.0 (144 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 8.3 (144 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Ticket Resolution** | 8.3 (152 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.2 (148 reviews) | Not enough data | Not enough data | 
| **Intelligent Routing** | 8.1 (148 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Learning** | 7.6 (143 reviews) | Not enough data | Not enough data | 
| **Language** | 7.7 (140 reviews) | Not enough data | Not enough data | 
| **Conversational AI** | 7.4 (139 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1010 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (110 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.8 (111 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.8 (110 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Pop-up Chat** | 8.5 (313 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Notifications** | 8.6 (332 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Targeted Emails** | 8.4 (279 reviews) ✓ Verified | Not enough data | Not enough data | 
| **In-App Messaging** | 8.5 (281 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Co-Browsing** | 7.8 (162 reviews) | Not enough data | Not enough data | 

####  Internal Use

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Customization ** | 8.3 (822 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.3 (298 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Development** | 8.5 (290 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 8.4 (322 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Team Inbox ** | 8.5 (292 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Profiles** | 8.7 (326 reviews) ✓ Verified | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 736 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Summarization** | 7.3 (128 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (597 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.3 (580 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 8.3 (529 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.0 (216 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.4 (227 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Branding** | 8.4 (225 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.6 (234 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 7.7 (204 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.5 (217 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.8 (8 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (56 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.1 (56 reviews) | Not enough data | Not enough data | 

#### Process

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Mentions** | 8.6 (246 reviews) | Not enough data | Not enough data | 
| **Tickets** | 8.6 (266 reviews) | Not enough data | Not enough data | 
| **Macros** | 8.3 (227 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Email** | 8.8 (275 reviews) | Not enough data | Not enough data | 
| **Social** | 8.4 (250 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.5 (233 reviews) | Not enough data | Not enough data | 
| **Phone** | 8.6 (234 reviews) | Not enough data | Not enough data | 
| **Text** | 8.6 (216 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Surveys** | 8.6 (232 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.8 (267 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | 8.5 (206 reviews) | Not enough data | Not enough data | 
| **Help Desk** | 8.7 (254 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (81 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (82 reviews) | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Survey Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Brand Design Consistency** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | 8.3 (31 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.6 (31 reviews) | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.7 (31 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Feedback Aggregation** | 8.3 (31 reviews) | Not enough data | Not enough data | 
| **Trigger Alerts** | 8.4 (30 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Real-Time Action** | 8.6 (30 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Security** | 9.0 (31 reviews) | Not enough data | Not enough data | 
| **System Monitoring** | 8.7 (30 reviews) | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |
| **RingEX** | 8.8/10 | 64 |

#### Basic Communication - Cloud PBX

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Call Management** | Not enough data | 9.4 (31 reviews) | 8.9 (59 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 8.9 (58 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 9.1 (56 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 8.3 (57 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (31 reviews) | 9.1 (58 reviews) | 
| **Accessibility** | Not enough data | 9.0 (28 reviews) | 8.8 (55 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 8.7 (52 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 8.5 (55 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 8.6 (54 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 8.9 (54 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Nextiva** | 8.2/10 | 1781 |
| **RingEX** | 8.4/10 | 569 |

#### Platform Basics - VoIP Providers

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.6 (64 reviews) | 8.5 (95 reviews) | 
| **Call Management** | Not enough data | 8.7 (90 reviews) | 8.7 (114 reviews) | 
| **Network monitoring** | Not enough data | 8.2 (58 reviews) | 8.4 (86 reviews) | 
| **Integrations** | Not enough data | 8.1 (66 reviews) | 8.1 (100 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (53 reviews) | 8.0 (82 reviews) | 
| **SIP trunking services** | Not enough data | 7.7 (53 reviews) | 8.1 (80 reviews) | 

#### Basic Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Phone Calls** | Not enough data | 9.2 (1690 reviews) ✓ Verified | 9.1 (528 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 7.9 (899 reviews) ✓ Verified | 8.3 (398 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 8.3 (1056 reviews) ✓ Verified | 8.7 (434 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 7.7 (830 reviews) | 8.2 (361 reviews) ✓ Verified | 
| **Conference Calls** | Not enough data | 8.6 (1161 reviews) ✓ Verified | 8.5 (428 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.1 (1339 reviews) ✓ Verified | 9.0 (436 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (40 reviews) | 7.9 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 8.1 (54 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 8.0 (52 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 8.0 (50 reviews) | 

#### Access

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Software Pairing** | Not enough data | 8.0 (903 reviews) | 8.2 (379 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 8.1 (898 reviews) | 8.4 (393 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | 8.5 (1039 reviews) ✓ Verified | 8.6 (425 reviews) | 

#### Advanced Features

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Hold Music** | Not enough data | 8.3 (1173 reviews) ✓ Verified | 8.3 (445 reviews) | 
| **Automated Attendants** | Not enough data | 8.6 (1244 reviews) ✓ Verified | 8.4 (405 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.1 (1488 reviews) | 9.0 (470 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Nextiva** | 8.6/10 | 203 |
| **RingEX** | 8.5/10 | 70 |

#### Agentic AI - UCaaS Platforms

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | Feature Not Available | 
| **Native VoIP** | Not enough data | 9.1 (159 reviews) ✓ Verified | 8.7 (53 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 8.2 (18 reviews) | 

#### Features

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (185 reviews) ✓ Verified | 8.8 (57 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (154 reviews) | Feature Not Available | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 8.6 (53 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 8.5 (52 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 8.6 (53 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 8.2 (49 reviews) | 

---
## Categories

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (14):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Nextiva (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to RingEX (7):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Service (formerly Salesforce Service Cloud) | Nextiva | RingEX | 
|---|---|---|---|
| **Small-Business** | 18.7% | 77.3% | 58.0% | 
| **Mid-Market** | 42.7% | 21.5% | 35.3% | 
| **Enterprise** | 38.5% | 1.2% | 6.6% | 

### By Industry

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.4%
- **Computer Software:** 9.2%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 49.0%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### RingEX

- **Computer Software:** 9.4%
- **Insurance:** 5.2%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Construction:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Other:** 51.8%

---
## Alternatives

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7591 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)

---
## Top Discussions

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva-vs-ringex)