Compare Salesforce Service Cloud Software and Bitrix24 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$49.00 5 Users Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,226)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansBitrix24
Star Rating
(603)4.1 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service (formerly Salesforce Service Cloud) excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Bitrix24. Users appreciate its powerful AI capabilities that enhance issue resolution speed and accuracy, making it a preferred choice for businesses looking for robust support solutions.
- Users say that Bitrix24 offers a unique advantage for small businesses by providing a centralized platform that integrates CRM, internal communication, task management, and workflow automation. This all-in-one approach is particularly valued by founders who seek operational clarity without the need for multiple tools.
- Reviewers mention that Agentforce Service stands out for its ease of use and seamless initial setup, which many users found intuitive. This ease of configuration allows businesses to quickly adapt the platform to their needs, enhancing overall productivity from the start.
- According to verified reviews, Bitrix24 is praised for its cost-effectiveness, making it an attractive option for small businesses. Users highlight features like customizable portal options and follow-up schedules that streamline project and HR operations, proving beneficial for budget-conscious organizations.
- G2 reviewers note that while Bitrix24 has a solid feature set, it sometimes struggles with meeting specific workflow needs, leading to configuration challenges. In contrast, Agentforce Service is recognized for its extensive customization options, allowing users to tailor the platform to fit diverse business requirements.
- Users appreciate the quality of support provided by Agentforce Service, which is rated higher than that of Bitrix24. Many users have shared positive experiences regarding the responsiveness and helpfulness of the support team, which is crucial for businesses that rely on timely assistance to resolve issues.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Bitrix24
Free Trial is available
Ratings
Meets Requirements
8.6
2,798
8.2
497
Ease of Use
8.4
5,385
7.9
504
Ease of Setup
7.9
4,141
7.8
215
Ease of Admin
8.2
1,536
7.7
192
Quality of Support
8.3
2,574
7.7
456
Has the product been a good partner in doing business?
8.7
1,517
7.8
182
Product Direction (% positive)
8.3
2,753
8.2
486
Features by Category
Sales Force Automation
Not enough data
8.4
76
Not enough data
8.2
68
Not enough data
8.6
79
Not enough data
8.8
85
Not enough data
7.9
70
Not enough data
8.4
74
Not enough data
8.1
69
Not enough data
7.9
71
Not enough data
8.2
73
Marketing Automation
Not enough data
8.0
74
Not enough data
8.1
71
Not enough data
8.6
80
Not enough data
7.8
70
Customer Support
Not enough data
8.0
76
Not enough data
7.9
77
Not enough data
8.2
77
Not enough data
8.2
73
Not enough data
8.0
76
Reporting & Analytics
Not enough data
8.3
75
Not enough data
8.2
75
Not enough data
7.7
69
Mobile & Social
Not enough data
8.1
75
Not enough data
8.1
71
Not enough data
8.3
71
Platform
Not enough data
7.9
64
Not enough data
7.8
65
Not enough data
7.9
63
Not enough data
7.7
61
Not enough data
7.1
58
Not enough data
7.8
61
Not enough data
8.1
61
Not enough data
7.7
57
Integration
Not enough data
7.8
60
Not enough data
7.9
60
Not enough data
7.6
58
Generative AI
Not enough data
Feature Not Available
Agentic AI - CRM
Not enough data
9.0
13
Not enough data
9.4
13
Not enough data
8.3
14
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
14
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
853
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
8.1
6
8.3
819
|
Verified
7.6
7
8.6
694
|
Verified
8.1
7
8.3
620
|
Verified
8.6
7
8.2
1150
|
Verified
7.9
7
8.2
1167
|
Verified
8.1
7
File Management
Not enough data
8.6
146
Not enough data
8.7
150
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.0
141
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
8.7
147
Not enough data
8.7
149
Not enough data
8.3
143
Not enough data
8.3
143
Administration
Not enough data
8.9
147
Not enough data
8.7
142
Not enough data
8.5
141
Not enough data
8.2
141
Not enough data
8.5
139
Not enough data
8.7
146
Platform
Not enough data
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
8.8
43
Not enough data
8.7
42
Not enough data
8.8
46
Not enough data
8.9
46
Not enough data
8.5
41
Not enough data
8.2
41
Not enough data
8.3
43
Not enough data
8.5
42
Projects
Not enough data
8.1
43
Not enough data
8.5
42
Not enough data
8.2
40
Not enough data
8.9
43
Not enough data
8.2
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
7.9
41
Not enough data
7.7
39
Not enough data
8.1
41
Not enough data
7.8
36
Resource Management
Not enough data
8.0
39
Not enough data
8.4
39
Not enough data
8.7
39
Project Monitoring
Not enough data
7.7
40
Not enough data
7.8
39
Not enough data
8.1
40
Generative AI
Not enough data
6.6
24
Not enough data
7.2
23
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Tasks
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Planning
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Communication
Not enough data
8.1
9
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.7
8
Content & Documents
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
6.7
8
Controls
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
6.7
8
Not enough data
7.3
8
Project Management
Not enough data
7.5
8
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
6.5
8
Remote Collaboration
Not enough data
7.2
9
Not enough data
7.8
9
Not enough data
6.9
8
Not enough data
6.9
8
Generative AI
Not enough data
6.3
8
Not enough data
6.8
10
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
8.4
147
|
Verified
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
8.8
67
|
Verified
Not enough data
8.4
63
|
Verified
Meeting Coordination
Not enough data
8.5
149
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.4
63
|
Verified
Software Type
Not enough data
8.2
140
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.6
63
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Calendar View
Not enough data
8.1
6
Not enough data
7.8
6
Shared Calendar
Not enough data
8.1
6
Not enough data
7.8
6
Accessibility
Not enough data
7.5
6
Not enough data
8.1
6
Integration
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Notifications
Not enough data
8.0
5
Not enough data
7.7
5
Generative AI
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
6.7
5
Agentic AI - Calendar
Not enough data
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
7.6
7
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Bitrix24 are categorized as Help Desk
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Information Technology and Services
14.0%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.7%
Financial Services
3.6%
Other
60.7%
Alternatives
Discussions
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4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
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JS
Customer 360 and being able to hand off cases effectivelyRead more
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AK
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What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
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