# Agentforce Sales (formerly Salesforce Sales Cloud), Shape Software vs Dynamics 365 Sales Comparison

| | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 25,791 | 65 | 1,618 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (60.3% of reviews) | Mid-Market (39.4% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | $119.00 Per Month | $210/month per user | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Shape Software

Pros:
- Email Marketing (2 reviews)
- Lead Management (2 reviews)

Cons:
- Editing Limitations (2 reviews)
- Expensive (2 reviews)

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (14184 reviews) | 8.9 (42 reviews) | 8.1 (1291 reviews) | 
  | **Ease of Use** | 8.2 (18182 reviews) | 9.3 (41 reviews) | 7.4 (1297 reviews) | 
  | **Ease of Setup** | 7.8 (9117 reviews) | 7.8 (13 reviews) | 7.2 (417 reviews) | 
  | **Ease of Admin** | 7.9 (4496 reviews) | 8.2 (12 reviews) | 7.6 (385 reviews) | 
  | **Quality of Support** | 8.1 (12384 reviews) | 9.1 (40 reviews) | 7.5 (1132 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4462 reviews) | 8.3 (12 reviews) | 7.8 (380 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13805 reviews) | 8.3 (34 reviews) | 6.3 (1268 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Shape Software

#### Entry-Level Pricing

Plan: Software User License

Price: $119.00 Per Month

Description: With Shape, you don't need to decide between different product offerings. Most of our features are included in one system for an affordable month-to-month price.

Key Features:
- CRM
- Built-in Calling
- Text Messaging

[Learn more about Shape Software](https://www.g2.com/products/shape-software-shape-software/reviews)

#### Free Trial

No

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### E-Signature

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.9/10 | 11 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Signature Process

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Document Signing** | Not enough data | 9.7 (11 reviews) | Not enough data | 
| **Reminders and Expirations** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **Sign-In Process** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **Mobile Signatures** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **Signature Workflow** | Not enough data | 9.7 (11 reviews) | Not enough data | 
| **Bulk Digital Signatures ** | Not enough data | 10.0 (10 reviews) | Not enough data | 
| **Reporting** | Not enough data | 10.0 (10 reviews) | Not enough data | 
| **Signature Document Creation** | Not enough data | 9.8 (11 reviews) | Not enough data | 

#### Agentic AI - E-Signature

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Security and Scalability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Regulatory Compliance** | Not enough data | 10.0 (10 reviews) | Not enough data | 
| **Signature History and Audit** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **Enterprise Scalability** | Not enough data | 10.0 (11 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Custom Branding** | Not enough data | 9.8 (8 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 10.0 (8 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 10.0 (8 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 10.0 (8 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 10.0 (8 reviews) | Not enough data | 

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11157 |
| **Shape Software** | 8.9/10 | 26 |
| **Dynamics 365 Sales** | 7.9/10 | 1201 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Contact & Account Management** | 8.8 (9628 reviews) ✓ Verified | 9.1 (20 reviews) | 8.1 (965 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6401 reviews) ✓ Verified | 9.3 (19 reviews) | 7.9 (679 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9350 reviews) ✓ Verified | 8.8 (20 reviews) | 7.9 (905 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (9559 reviews) ✓ Verified | 9.3 (20 reviews) | 7.8 (971 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (7326 reviews) ✓ Verified | 8.9 (20 reviews) | 7.6 (736 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (7626 reviews) ✓ Verified | 9.0 (19 reviews) | 7.9 (869 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (6767 reviews) ✓ Verified | 8.9 (19 reviews) | 7.6 (730 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (6667 reviews) ✓ Verified | 9.0 (19 reviews) | 7.8 (721 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.3 (7420 reviews) ✓ Verified | 9.0 (21 reviews) | 8.0 (768 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Email Marketing** | 8.0 (6681 reviews) ✓ Verified | 9.1 (22 reviews) | 7.6 (754 reviews) ✓ Verified | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | 8.8 (20 reviews) | 7.5 (732 reviews) ✓ Verified | 
| **Lead Management** | 8.5 (8140 reviews) ✓ Verified | 9.0 (21 reviews) | 7.8 (822 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | 8.9 (20 reviews) | 7.6 (642 reviews) ✓ Verified | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Case Management** | 8.3 (6839 reviews) ✓ Verified | 8.9 (20 reviews) | 8.0 (708 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | 9.2 (19 reviews) | 7.8 (672 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | 9.1 (19 reviews) | 7.9 (694 reviews) ✓ Verified | 
| **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | 9.0 (19 reviews) | 7.7 (603 reviews) ✓ Verified | 
| **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | 9.0 (19 reviews) | 7.9 (630 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | 8.5 (9047 reviews) ✓ Verified | 9.0 (20 reviews) | 7.9 (896 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (9208 reviews) ✓ Verified | 9.1 (21 reviews) | 7.9 (946 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (7483 reviews) ✓ Verified | 9.1 (19 reviews) | 7.7 (783 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Social Collaboration Features** | 7.9 (5631 reviews) ✓ Verified | 8.8 (20 reviews) | 7.5 (556 reviews) ✓ Verified | 
| **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | 9.6 (17 reviews) | 7.6 (550 reviews) ✓ Verified | 
| **Mobile User Support** | 7.7 (6111 reviews) ✓ Verified | 9.0 (19 reviews) | 7.4 (620 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Customization** | 8.5 (3692 reviews) ✓ Verified | 8.8 (12 reviews) | 8.1 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (3699 reviews) ✓ Verified | 8.6 (13 reviews) | 8.1 (308 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (3648 reviews) ✓ Verified | 8.9 (12 reviews) | 8.2 (302 reviews) ✓ Verified | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | 8.6 (12 reviews) | 7.9 (227 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | 8.8 (12 reviews) | 7.9 (249 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | 8.8 (12 reviews) | 7.8 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | 8.3 (13 reviews) | 7.7 (292 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (3032 reviews) | 8.3 (13 reviews) | 7.8 (254 reviews) ✓ Verified | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | 9.0 (12 reviews) | 7.9 (297 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (3108 reviews) ✓ Verified | 8.9 (12 reviews) | 7.8 (234 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (2920 reviews) ✓ Verified | 9.1 (11 reviews) | 7.6 (239 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (901 reviews) | Not enough data | 8.1 (18 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (295 reviews) | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | 8.0 (253 reviews) | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | 8.3 (273 reviews) | Not enough data | 7.7 (8 reviews) | 
| **Adaptive Learning** | 8.1 (238 reviews) | Not enough data | 9.0 (5 reviews) | 
| **Natural Language Interaction** | 8.1 (243 reviews) | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | 8.2 (265 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | 8.3 (262 reviews) | Not enough data | 8.3 (5 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.5/10 | 23 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.4 (19 reviews) | Not enough data | 
| **Sending Outbound Emails** | Not enough data | 9.7 (18 reviews) | Not enough data | 
| **Manage Email Deliverability** | Not enough data | 9.8 (17 reviews) | Not enough data | 
| **Automated Email Responses** | Not enough data | 9.4 (18 reviews) | Not enough data | 

#### Online Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.4 (17 reviews) | Not enough data | 
| **Dynamic Content** | Not enough data | 9.3 (17 reviews) | Not enough data | 
| **A/B Testing** | Not enough data | 9.6 (16 reviews) | Not enough data | 
| **Mobile Optimized** | Not enough data | 9.6 (16 reviews) | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | 9.4 (18 reviews) | Not enough data | 

#### Lead Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.7 (17 reviews) | Not enough data | 
| **Data Quality Management** | Not enough data | 9.8 (17 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 9.3 (17 reviews) | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | 9.7 (16 reviews) | Not enough data | 
| **Lead Nurturing** | Not enough data | 9.8 (16 reviews) | Not enough data | 
| **Online Behavior Tracking** | Not enough data | 9.2 (17 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | 9.7 (16 reviews) | Not enough data | 
| **CRM Lead Integration** | Not enough data | 9.5 (18 reviews) | Not enough data | 

#### Campaign Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Program Management** | Not enough data | 9.3 (18 reviews) | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | 9.6 (16 reviews) | Not enough data | 
| **Calendaring** | Not enough data | 9.4 (18 reviews) | Not enough data | 
| **Budgeting** | Not enough data | 9.3 (18 reviews) | Not enough data | 

#### Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Social Listening** | Not enough data | 9.8 (16 reviews) | Not enough data | 
| **Social Sharing** | Not enough data | 9.8 (16 reviews) | Not enough data | 
| **Social Campaigns** | Not enough data | 9.2 (16 reviews) | Not enough data | 
| **Social Media Engagement** | Not enough data | 9.8 (15 reviews) | Not enough data | 
| **Social Media Advertising** | Not enough data | 9.4 (16 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | 9.8 (16 reviews) | Not enough data | 
| **Web Analytics** | Not enough data | 9.7 (16 reviews) | Not enough data | 
| **ROI Analytics** | Not enough data | 9.6 (16 reviews) | Not enough data | 
| **Revenue Analytics** | Not enough data | 9.9 (16 reviews) | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | 9.6 (16 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.8 (10 reviews) | Not enough data | 
| **Workflow Capability** | Not enough data | 10.0 (10 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.9 (11 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 9.7 (10 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | 8.9 (11 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 10.0 (9 reviews) | Not enough data | 
| **Output Document Generation** | Not enough data | 9.8 (10 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 9.4 (11 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 9.1 (11 reviews) | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | 8.9 (11 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 8.8 (298 reviews) | Not enough data | Not enough data | 
| **Lead Follow-up** | 8.8 (321 reviews) | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | Not enough data | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | Not enough data | Not enough data | 
| **Data Entry** | 8.8 (349 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 8.8 (344 reviews) | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.8 (311 reviews) | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | Not enough data | Not enough data | 
| **Sales Forecasting ** | 8.8 (303 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (126 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.5 (125 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 9.2 (31 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.1 (27 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.3 (28 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.0 (28 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 9.3 (30 reviews) | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Task Management** | 8.7 (521 reviews) | Not enough data | Not enough data | 
| **Email Tracking/Automation** | 8.5 (510 reviews) | Not enough data | Not enough data | 
| **Calls and Voice** | 8.1 (465 reviews) | Not enough data | Not enough data | 
| **Other Outreach Options ** | 8.1 (459 reviews) | Not enough data | Not enough data | 
| **CRM Integration** | 8.8 (524 reviews) | Not enough data | Not enough data | 
| **Calendar** | 8.4 (467 reviews) | Not enough data | Not enough data | 
| **Shared Records** | 8.6 (480 reviews) | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Content Management** | 8.4 (481 reviews) | Not enough data | Not enough data | 
| **Workflow Management** | 8.7 (500 reviews) | Not enough data | Not enough data | 
| **Workflow Performance** | 8.7 (497 reviews) | Not enough data | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (481 reviews) | Not enough data | Not enough data | 
| **Gamification** | 7.8 (414 reviews) | Not enough data | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | Not enough data | Not enough data | 
| **Lead Scoring** | 8.4 (469 reviews) | Not enough data | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (426 reviews) | Not enough data | Not enough data | 
| **Buyer Intelligence** | 8.0 (430 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (268 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (87 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (87 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.5 (87 reviews) | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.5/10 | 12 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Dialing Options

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **Progressive Dialing** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.8 (10 reviews) | Not enough data | 
| **Callback Scheduling ** | Not enough data | 9.2 (11 reviews) | Not enough data | 
| **Call Recording ** | Not enough data | 9.4 (11 reviews) | Not enough data | 

#### Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 10.0 (10 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Call Scrubbing** | Not enough data | 9.3 (12 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (14 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | Not enough data | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.6/10 | 13 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Templates

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Text and Themes** | Not enough data | 10.0 (12 reviews) | Not enough data | 
| **Stock Images** | Not enough data | 9.3 (12 reviews) | Not enough data | 
| **Proofing** | Not enough data | 9.6 (12 reviews) | Not enough data | 
| **Mobile Responsive** | Not enough data | 9.9 (12 reviews) | Not enough data | 

#### Edit

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Pre-Made** | Not enough data | 9.5 (13 reviews) | Not enough data | 
| **Build** | Not enough data | 9.9 (12 reviews) | Not enough data | 
| **HTML** | Not enough data | 9.4 (13 reviews) | Not enough data | 

#### Logistics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Analytics** | Not enough data | 10.0 (12 reviews) | Not enough data | 
| **Issues** | Not enough data | 9.7 (12 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.4 (13 reviews) | Not enough data | 
| **Shareable Link** | Not enough data | 9.4 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Text Messaging

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.9/10 | 11 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Content

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Document Collaboration** | Not enough data | 9.8 (10 reviews) | Not enough data | 
| **Versioning** | Not enough data | 10.0 (10 reviews) | Not enough data | 
| **E-Signature** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **File Request** | Not enough data | 9.8 (10 reviews) | Not enough data | 
| **Feedback** | Not enough data | 10.0 (10 reviews) | Not enough data | 

#### Collaboration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Billing and Invoicing** | Not enough data | 9.7 (10 reviews) | Not enough data | 
| **Instant Messaging** | Not enough data | 10.0 (9 reviews) | Not enough data | 
| **Project Management** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **Analytics** | Not enough data | 9.8 (11 reviews) | Not enough data | 
| **Time Tracking** | Not enough data | 9.7 (11 reviews) | Not enough data | 
| **Mobile Application** | Not enough data | 10.0 (11 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 83 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Revenue History** | 8.7 (67 reviews) | Not enough data | Not enough data | 
| **Pipeline Management** | 8.6 (70 reviews) | Not enough data | Not enough data | 
| **Dashboard Analytics** | 8.9 (70 reviews) | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (64 reviews) | Not enough data | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | Not enough data | 
| **Predictive Forecasting** | 8.4 (59 reviews) | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (59 reviews) | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Calendar Sync** | 8.1 (65 reviews) | Not enough data | Not enough data | 
| **Email Activity Capture** | 8.5 (63 reviews) | Not enough data | Not enough data | 
| **Conversation Intelligence** | 8.2 (60 reviews) | Not enough data | Not enough data | 
| **Marketing Leads** | 8.2 (66 reviews) | Not enough data | Not enough data | 
| **Contact Capture** | 8.5 (57 reviews) | Not enough data | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Nonengaged Accounts** | 8.3 (64 reviews) | Not enough data | Not enough data | 
| **Account optimization** | 8.1 (64 reviews) | Not enough data | Not enough data | 
| **Historical Patterns** | 8.1 (61 reviews) | Not enough data | Not enough data | 
| **Rep Performance** | 8.3 (60 reviews) | Not enough data | Not enough data | 
| **Account Engagement** | 8.7 (57 reviews) | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (57 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.2 (23 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.5 (22 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (22 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.4 (24 reviews) | Not enough data | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 513 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (54 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.2 (53 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.9 (54 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Opportunity** | 8.9 (452 reviews) | Not enough data | Not enough data | 
| **Lead Assignment** | 8.9 (458 reviews) | Not enough data | Not enough data | 
| **Pipeline Acceleration** | 8.6 (433 reviews) | Not enough data | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Management** | 8.9 (462 reviews) | Not enough data | Not enough data | 
| **Scoring/Ranking** | 8.6 (452 reviews) | Not enough data | Not enough data | 
| **Lead Context** | 8.6 (429 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Conversion Viability** | 8.5 (417 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.6 (438 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Synchronization** | 8.6 (428 reviews) | Not enough data | Not enough data | 
| **Analysis** | 8.6 (429 reviews) | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (68 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.7 (68 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.6 (69 reviews) | Not enough data | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Badges** | 8.2 (432 reviews) | Not enough data | Not enough data | 
| **Triggers** | 8.4 (495 reviews) | Not enough data | Not enough data | 
| **Commission Calculator** | 8.0 (429 reviews) | Not enough data | Not enough data | 
| **Leaderboards** | 8.6 (507 reviews) | Not enough data | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Profiles** | 8.6 (477 reviews) | Not enough data | Not enough data | 
| **Custom Reports** | 8.8 (555 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.9 (588 reviews) | Not enough data | Not enough data | 
| **Goal Setting** | 8.6 (531 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | Not enough data | 
| **Behavior Monitoring** | 8.4 (502 reviews) | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Shape Software** | 9.9/10 | 12 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | 10.0 (12 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | 9.9 (12 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | 9.7 (11 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | 10.0 (11 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | 10.0 (12 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | 9.9 (12 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | 9.7 (12 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | 10.0 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | 8.5/10 | 22 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (77 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.6 (78 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (76 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | Not enough data | 8.7 (21 reviews) | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | 8.5 (21 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | 8.4 (20 reviews) | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | 8.1 (21 reviews) | 
| **Data Segmentation** | 8.6 (958 reviews) | Not enough data | 8.7 (20 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | Not enough data | 8.7 (20 reviews) | 
| **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | 8.6 (19 reviews) | 
| **Risk Analysis** | 8.1 (851 reviews) | Not enough data | 8.3 (19 reviews) | 
| **Live Forecasting** | 8.3 (892 reviews) | Not enough data | 8.3 (19 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | 8.8 (20 reviews) | 
| **Sales Gamification** | 8.1 (853 reviews) | Not enough data | 8.7 (19 reviews) | 
| **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | 8.5 (20 reviews) | 
| **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | 8.7 (20 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Shape Software** | 9.7/10 | 12 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | 9.4 (11 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | 10.0 (10 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | 9.2 (11 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | 10.0 (10 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Personalization** | 8.8 (176 reviews) | 9.7 (10 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | 9.1 (11 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | 10.0 (10 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Notes** | 9.1 (189 reviews) | 10.0 (10 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | 9.2 (11 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | 9.8 (10 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | 10.0 (10 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | 10.0 (10 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | 8.6/10 | 6 |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 8.9 (6 reviews) | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 8.6 (6 reviews) | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 7.5 (6 reviews) | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 8.6 (6 reviews) | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 8.9 (6 reviews) | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 8.9 (6 reviews) | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 8.6 (6 reviews) | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 8.6 (6 reviews) | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 8.6 (6 reviews) | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Shape Software** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.7/10 | 12 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Phone Number Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Local Phone Numbers** | Not enough data | 9.8 (11 reviews) | Not enough data | 
| **Toll-Free Numbers** | Not enough data | 9.4 (12 reviews) | Not enough data | 
| **Port Existing Numbers** | Not enough data | 9.3 (12 reviews) | Not enough data | 

#### Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Visitor & Keyword Tracking** | Not enough data | 9.7 (11 reviews) | Not enough data | 
| **Dynamic Number Insertion** | Not enough data | 9.8 (10 reviews) | Not enough data | 
| **Multi-Channel Call Attribution** | Not enough data | 9.8 (10 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Call Data** | Not enough data | 9.4 (11 reviews) | Not enough data | 
| **Call Recording** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **Advanced Reporting** | Not enough data | 9.4 (11 reviews) | Not enough data | 
| **Conversation Intelligence** | Not enough data | 9.8 (10 reviews) | Not enough data | 

#### Call Routing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **IVR** | Not enough data | 10.0 (9 reviews) | Not enough data | 
| **Call Scheduling** | Not enough data | 9.4 (11 reviews) | Not enough data | 
| **Geo-Routing** | Not enough data | 9.2 (11 reviews) | Not enough data | 

#### Administration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Martech Integrations** | Not enough data | 10.0 (10 reviews) | Not enough data | 
| **Privacy, Security, and Compliance** | Not enough data | 10.0 (11 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 10.0 (10 reviews) | Not enough data | 

#### Agentic AI - Inbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Shape Software (10):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Client Portal Software](https://www.g2.com/categories/client-portal), [E-Signature Software](https://www.g2.com/categories/e-signature), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | Dynamics 365 Sales | 
|---|---|---|---|
| **Small-Business** | 20.6% | 60.3% | 31.0% | 
| **Mid-Market** | 46.0% | 36.2% | 39.4% | 
| **Enterprise** | 33.4% | 3.4% | 29.6% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Shape Software

- **Financial Services:** 12.1%
- **Accounting:** 10.3%
- **Real Estate:** 8.6%
- **Marketing and Advertising:** 6.9%
- **Banking:** 6.9%
- **Information Technology and Services:** 5.2%
- **Telecommunications:** 3.4%
- **Automotive:** 3.4%
- **Commercial Real Estate:** 3.4%
- **Computer Software:** 3.4%
- **Other:** 36.2%

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)

### Alternatives to Shape Software

- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [SuiteDash](https://www.g2.com/products/suitedash/reviews) — 4.8/5 stars (617 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (682 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)

### Alternatives to Dynamics 365 Sales

- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Shape Software

No discussions available for this product.

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-shape-software-shape-software-vs-dynamics-365-sales)