# Agentforce Sales (formerly Salesforce Sales Cloud) vs Shape Software Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in automating administrative tasks, significantly reducing the mental load for users. Features like automated follow-ups and real-time insights into customer data allow for personalized outreach at scale, making it a favorite among sales teams.
- **Users say** that Shape Software shines in its lead capture and management capabilities. The platform provides tools for capturing leads from various sources and managing them through the sales pipeline, which is particularly beneficial for small businesses looking to streamline their sales processes.
- **Reviewers mention** that Agentforce Sales has a robust set of features for lead scoring and outbound call tracking, receiving high ratings in these areas. Users appreciate the autonomous SDR Agent, which automates call logging and opportunity updates, enhancing productivity and deal management.
- **According to verified reviews** , Shape Software offers impressive marketing automation tools, including email campaigns and landing pages. This functionality allows users to create custom workflows and automate repetitive tasks, which can save time and increase efficiency for small businesses.
- **G2 reviewers highlight** that while both platforms have similar ease of setup scores, Agentforce Sales has a larger market presence and a wealth of user feedback, indicating a more established product. This can provide new users with a sense of reliability and community support that Shape Software may lack due to its smaller user base.
- **Users report** that while Shape Software has a slightly higher star rating, Agentforce Sales boasts a significantly higher G2 Score overall, reflecting greater user satisfaction across a broader range of features. This suggests that for teams needing comprehensive sales solutions, Agentforce Sales may be the more reliable choice.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 25,796 | 65 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | $119.00 Per Month | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Shape Software

Pros:
- Email Marketing (2 reviews)
- Lead Management (2 reviews)

Cons:
- Editing Limitations (2 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14187 reviews) | 8.9 (42 reviews) | 
  | **Ease of Use** | 8.2 (18185 reviews) | 9.3 (41 reviews) | 
  | **Ease of Setup** | 7.8 (9120 reviews) | 7.8 (13 reviews) | 
  | **Ease of Admin** | 7.9 (4496 reviews) | 8.2 (12 reviews) | 
  | **Quality of Support** | 8.1 (12387 reviews) | 9.1 (40 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4463 reviews) | 8.3 (12 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13808 reviews) | 8.3 (34 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Shape Software

#### Entry-Level Pricing

Plan: Software User License

Price: $119.00 Per Month

Description: With Shape, you don't need to decide between different product offerings. Most of our features are included in one system for an affordable month-to-month price.

Key Features:
- CRM
- Built-in Calling
- Text Messaging

[Learn more about Shape Software](https://www.g2.com/products/shape-software-shape-software/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### E-Signature

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.9/10 | 11 |

#### Signature Process

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Document Signing** | Not enough data | 9.7 (11 reviews) | 
| **Reminders and Expirations** | Not enough data | 10.0 (11 reviews) | 
| **Sign-In Process** | Not enough data | 10.0 (11 reviews) | 
| **Mobile Signatures** | Not enough data | 10.0 (11 reviews) | 
| **Signature Workflow** | Not enough data | 9.7 (11 reviews) | 
| **Bulk Digital Signatures ** | Not enough data | 10.0 (10 reviews) | 
| **Reporting** | Not enough data | 10.0 (10 reviews) | 
| **Signature Document Creation** | Not enough data | 9.8 (11 reviews) | 

#### Agentic AI - E-Signature

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Security and Scalability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Regulatory Compliance** | Not enough data | 10.0 (10 reviews) | 
| **Signature History and Audit** | Not enough data | 10.0 (11 reviews) | 
| **Enterprise Scalability** | Not enough data | 10.0 (11 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Custom Branding** | Not enough data | 9.8 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 10.0 (8 reviews) | 
| **Internationalization** | Not enough data | 10.0 (8 reviews) | 
| **Performance and Reliability** | Not enough data | 10.0 (8 reviews) | 
| **Integration APIs** | Not enough data | 10.0 (8 reviews) | 

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11159 |
| **Shape Software** | 8.9/10 | 26 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9630 reviews) ✓ Verified | 9.1 (20 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6402 reviews) ✓ Verified | 9.3 (19 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9352 reviews) ✓ Verified | 8.8 (20 reviews) | 
| **Task / Activity Management** | 8.3 (9559 reviews) ✓ Verified | 9.3 (20 reviews) | 
| **Territory & Quota Management** | 8.0 (7327 reviews) ✓ Verified | 8.9 (20 reviews) | 
| **Desktop Integration** | 8.2 (7626 reviews) ✓ Verified | 9.0 (19 reviews) | 
| **Product & Price List Management** | 8.0 (6767 reviews) ✓ Verified | 8.9 (19 reviews) | 
| **Quote & Order Management** | 8.1 (6668 reviews) ✓ Verified | 9.0 (19 reviews) | 
| **Customer Contract Management** | 8.3 (7420 reviews) ✓ Verified | 9.0 (21 reviews) | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Email Marketing** | 8.0 (6681 reviews) ✓ Verified | 9.1 (22 reviews) | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | 8.8 (20 reviews) | 
| **Lead Management** | 8.5 (8142 reviews) ✓ Verified | 9.0 (21 reviews) | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | 8.9 (20 reviews) | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Case Management** | 8.3 (6839 reviews) ✓ Verified | 8.9 (20 reviews) | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | 9.2 (19 reviews) | 
| **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | 9.1 (19 reviews) | 
| **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | 9.0 (19 reviews) | 
| **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | 9.0 (19 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Reporting** | 8.5 (9049 reviews) ✓ Verified | 9.0 (20 reviews) | 
| **Dashboards** | 8.5 (9209 reviews) ✓ Verified | 9.1 (21 reviews) | 
| **Forecasting** | 8.2 (7484 reviews) ✓ Verified | 9.1 (19 reviews) | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5631 reviews) ✓ Verified | 8.8 (20 reviews) | 
| **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | 9.6 (17 reviews) | 
| **Mobile User Support** | 7.7 (6111 reviews) ✓ Verified | 9.0 (19 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Customization** | 8.5 (3693 reviews) ✓ Verified | 8.8 (12 reviews) | 
| **Workflow Capability** | 8.5 (3700 reviews) ✓ Verified | 8.6 (13 reviews) | 
| **User, Role, and Access Management** | 8.6 (3648 reviews) ✓ Verified | 8.9 (12 reviews) | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | 8.6 (12 reviews) | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | 8.8 (12 reviews) | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | 8.8 (12 reviews) | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | 8.3 (13 reviews) | 
| **Output Document Generation** | 8.1 (3032 reviews) | 8.3 (13 reviews) | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | 9.0 (12 reviews) | 
| **Integration APIs** | 8.5 (3109 reviews) ✓ Verified | 8.9 (12 reviews) | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | 9.1 (11 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **AI Text Generation** | 7.6 (901 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (295 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (253 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (273 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (238 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (243 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (265 reviews) | Not enough data | 
| **Decision Making** | 8.3 (262 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.5/10 | 23 |

#### Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.4 (19 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.7 (18 reviews) | 
| **Manage Email Deliverability** | Not enough data | 9.8 (17 reviews) | 
| **Automated Email Responses** | Not enough data | 9.4 (18 reviews) | 

#### Online Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.4 (17 reviews) | 
| **Dynamic Content** | Not enough data | 9.3 (17 reviews) | 
| **A/B Testing** | Not enough data | 9.6 (16 reviews) | 
| **Mobile Optimized** | Not enough data | 9.6 (16 reviews) | 
| **Search Tracking and Optimization** | Not enough data | 9.4 (18 reviews) | 

#### Lead Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.7 (17 reviews) | 
| **Data Quality Management** | Not enough data | 9.8 (17 reviews) | 
| **Segmentation** | Not enough data | 9.3 (17 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 9.7 (16 reviews) | 
| **Lead Nurturing** | Not enough data | 9.8 (16 reviews) | 
| **Online Behavior Tracking** | Not enough data | 9.2 (17 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 9.7 (16 reviews) | 
| **CRM Lead Integration** | Not enough data | 9.5 (18 reviews) | 

#### Campaign Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Program Management** | Not enough data | 9.3 (18 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 9.6 (16 reviews) | 
| **Calendaring** | Not enough data | 9.4 (18 reviews) | 
| **Budgeting** | Not enough data | 9.3 (18 reviews) | 

#### Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Social Listening** | Not enough data | 9.8 (16 reviews) | 
| **Social Sharing** | Not enough data | 9.8 (16 reviews) | 
| **Social Campaigns** | Not enough data | 9.2 (16 reviews) | 
| **Social Media Engagement** | Not enough data | 9.8 (15 reviews) | 
| **Social Media Advertising** | Not enough data | 9.4 (16 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Basic Reporting** | Not enough data | 9.8 (16 reviews) | 
| **Web Analytics** | Not enough data | 9.7 (16 reviews) | 
| **ROI Analytics** | Not enough data | 9.6 (16 reviews) | 
| **Revenue Analytics** | Not enough data | 9.9 (16 reviews) | 
| **SEO / Keyword Analytics** | Not enough data | 9.6 (16 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Customization ** | Not enough data | 9.8 (10 reviews) | 
| **Workflow Capability** | Not enough data | 10.0 (10 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (11 reviews) | 
| **Internationalization** | Not enough data | 9.7 (10 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 8.9 (11 reviews) | 
| **Performance and Reliability** | Not enough data | 10.0 (9 reviews) | 
| **Output Document Generation** | Not enough data | 9.8 (10 reviews) | 

#### Agentic AI - Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 9.4 (11 reviews) | 
| **Integration APIs** | Not enough data | 9.1 (11 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.9 (11 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Shape Software** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Shape Software** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (298 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (321 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | Not enough data | 
| **Data Entry** | 8.8 (349 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (344 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (311 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (303 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **AI Text Generation** | 8.5 (126 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (125 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (28 reviews) | Not enough data | 
| **Decision Making** | 9.3 (30 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Shape Software** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Task Management** | 8.7 (521 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (510 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (465 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (459 reviews) | Not enough data | 
| **CRM Integration** | 8.8 (524 reviews) | Not enough data | 
| **Calendar** | 8.4 (467 reviews) | Not enough data | 
| **Shared Records** | 8.6 (480 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (500 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (497 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (481 reviews) | Not enough data | 
| **Gamification** | 7.8 (414 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (469 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (426 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (430 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **AI Text Generation** | 7.4 (268 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (87 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (87 reviews) | Not enough data | 
| **Decision Making** | 8.5 (87 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.5/10 | 12 |

#### Dialing Options

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Preview Dialing** | Not enough data | 10.0 (11 reviews) | 
| **Progressive Dialing** | Not enough data | 9.3 (10 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.8 (10 reviews) | 
| **Callback Scheduling ** | Not enough data | 9.2 (11 reviews) | 
| **Call Recording ** | Not enough data | 9.4 (11 reviews) | 

#### Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 10.0 (10 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.3 (10 reviews) | 
| **Call Scrubbing** | Not enough data | 9.3 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Shape Software** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (14 reviews) | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.6/10 | 13 |

#### Templates

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Text and Themes** | Not enough data | 10.0 (12 reviews) | 
| **Stock Images** | Not enough data | 9.3 (12 reviews) | 
| **Proofing** | Not enough data | 9.6 (12 reviews) | 
| **Mobile Responsive** | Not enough data | 9.9 (12 reviews) | 

#### Edit

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Pre-Made** | Not enough data | 9.5 (13 reviews) | 
| **Build** | Not enough data | 9.9 (12 reviews) | 
| **HTML** | Not enough data | 9.4 (13 reviews) | 

#### Logistics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Analytics** | Not enough data | 10.0 (12 reviews) | 
| **Issues** | Not enough data | 9.7 (12 reviews) | 
| **Integrations** | Not enough data | 9.4 (13 reviews) | 
| **Shareable Link** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | N/A | N/A |

#### Text Messaging

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.9/10 | 11 |

#### Content

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Document Collaboration** | Not enough data | 9.8 (10 reviews) | 
| **Versioning** | Not enough data | 10.0 (10 reviews) | 
| **E-Signature** | Not enough data | 10.0 (11 reviews) | 
| **File Request** | Not enough data | 9.8 (10 reviews) | 
| **Feedback** | Not enough data | 10.0 (10 reviews) | 

#### Collaboration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | 9.7 (10 reviews) | 
| **Instant Messaging** | Not enough data | 10.0 (9 reviews) | 
| **Project Management** | Not enough data | 10.0 (11 reviews) | 
| **Analytics** | Not enough data | 9.8 (11 reviews) | 
| **Time Tracking** | Not enough data | 9.7 (11 reviews) | 
| **Mobile Application** | Not enough data | 10.0 (11 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |
| **Shape Software** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Revenue History** | 8.7 (67 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (70 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (70 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (64 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (59 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (59 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Calendar Sync** | 8.1 (65 reviews) | Not enough data | 
| **Email Activity Capture** | 8.5 (63 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (60 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (66 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (57 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (64 reviews) | Not enough data | 
| **Account optimization** | 8.1 (64 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (61 reviews) | Not enough data | 
| **Rep Performance** | 8.3 (60 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (57 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (57 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (22 reviews) | Not enough data | 
| **Decision Making** | 8.4 (24 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Shape Software** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 |
| **Shape Software** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 195 |
| **Shape Software** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 513 |
| **Shape Software** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (54 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (54 reviews) | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Lead Opportunity** | 8.9 (452 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (458 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (433 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Lead Management** | 8.9 (462 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (452 reviews) | Not enough data | 
| **Lead Context** | 8.6 (429 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Conversion Viability** | 8.5 (417 reviews) | Not enough data | 
| **Workflow** | 8.6 (438 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Data Synchronization** | 8.6 (428 reviews) | Not enough data | 
| **Analysis** | 8.6 (429 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 683 |
| **Shape Software** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (68 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (68 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (69 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Badges** | 8.2 (432 reviews) | Not enough data | 
| **Triggers** | 8.4 (495 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (429 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (507 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Profiles** | 8.6 (477 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (555 reviews) | Not enough data | 
| **Dashboards** | 8.9 (588 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (531 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (502 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Shape Software** | 9.9/10 | 12 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | 10.0 (12 reviews) | 
| **Link Activity** | 8.4 (576 reviews) | 9.9 (12 reviews) | 
| **Attachment Activity** | 8.3 (590 reviews) | 9.7 (11 reviews) | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | 10.0 (11 reviews) | 
| **Email Scheduling** | 8.5 (592 reviews) | 10.0 (12 reviews) | 
| **Notifications** | 8.6 (625 reviews) | 9.9 (12 reviews) | 
| **Email Categorization** | 8.4 (570 reviews) | 9.7 (12 reviews) | 
| **Templates** | 8.4 (598 reviews) | 10.0 (11 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1198 |
| **Shape Software** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (76 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (958 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (851 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (892 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (853 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Shape Software** | 9.7/10 | 12 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | 9.4 (11 reviews) | 
| **Generate Location** | 8.4 (176 reviews) | 10.0 (10 reviews) | 
| **Call Types** | 8.7 (185 reviews) | 9.2 (11 reviews) | 
| **Click-to-Call** | 8.7 (183 reviews) | 10.0 (10 reviews) | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | 9.7 (10 reviews) | 
| **Information Locater** | 8.7 (179 reviews) | 9.1 (11 reviews) | 
| **Record Prospect Data** | 8.7 (181 reviews) | 10.0 (10 reviews) | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | 10.0 (10 reviews) | 
| **Daily Summary** | 8.9 (182 reviews) | 9.2 (11 reviews) | 
| **Automated Voicemails** | 8.3 (178 reviews) | 9.8 (10 reviews) | 
| **Automated Emails** | 8.5 (188 reviews) | 10.0 (10 reviews) | 
| **Sorts Prospects** | 8.4 (182 reviews) | 10.0 (10 reviews) | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Shape Software** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Shape Software** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 7 |
| **Shape Software** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Shape Software** | 9.7/10 | 12 |

#### Phone Number Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Local Phone Numbers** | Not enough data | 9.8 (11 reviews) | 
| **Toll-Free Numbers** | Not enough data | 9.4 (12 reviews) | 
| **Port Existing Numbers** | Not enough data | 9.3 (12 reviews) | 

#### Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Visitor & Keyword Tracking** | Not enough data | 9.7 (11 reviews) | 
| **Dynamic Number Insertion** | Not enough data | 9.8 (10 reviews) | 
| **Multi-Channel Call Attribution** | Not enough data | 9.8 (10 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Call Data** | Not enough data | 9.4 (11 reviews) | 
| **Call Recording** | Not enough data | 10.0 (11 reviews) | 
| **Advanced Reporting** | Not enough data | 9.4 (11 reviews) | 
| **Conversation Intelligence** | Not enough data | 9.8 (10 reviews) | 

#### Call Routing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **IVR** | Not enough data | 10.0 (9 reviews) | 
| **Call Scheduling** | Not enough data | 9.4 (11 reviews) | 
| **Geo-Routing** | Not enough data | 9.2 (11 reviews) | 

#### Administration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Martech Integrations** | Not enough data | 10.0 (10 reviews) | 
| **Privacy, Security, and Compliance** | Not enough data | 10.0 (11 reviews) | 
| **Performance and Reliability** | Not enough data | 10.0 (10 reviews) | 

#### Agentic AI - Inbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (13):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Shape Software (7):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Client Portal Software](https://www.g2.com/categories/client-portal), [E-Signature Software](https://www.g2.com/categories/e-signature), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Shape Software | 
|---|---|---|
| **Small-Business** | 20.6% | 60.3% | 
| **Mid-Market** | 46.0% | 36.2% | 
| **Enterprise** | 33.4% | 3.4% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Shape Software

- **Financial Services:** 12.1%
- **Accounting:** 10.3%
- **Real Estate:** 8.6%
- **Marketing and Advertising:** 6.9%
- **Banking:** 6.9%
- **Information Technology and Services:** 5.2%
- **Telecommunications:** 3.4%
- **Automotive:** 3.4%
- **Commercial Real Estate:** 3.4%
- **Computer Software:** 3.4%
- **Other:** 36.2%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13813 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9655 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6651 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)

### Alternatives to Shape Software

- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14691 reviews)
- [SuiteDash](https://www.g2.com/products/suitedash/reviews) — 4.8/5 stars (617 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (677 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13813 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3048 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Shape Software

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-shape-software-shape-software)