# Agentforce Sales (formerly Salesforce Sales Cloud) vs Outreach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Outreach. Users appreciate its comprehensive CRM capabilities, which streamline the sales process and enhance pipeline visibility, making it easier to manage leads and opportunities.
- **Users say** that Outreach shines in its ability to manage sales sequences and multi-channel cadences effectively. Reviewers highlight its automation features for email follow-ups and daily call tasks, which help save time and improve productivity, particularly for teams focused on outreach efforts.
- **According to verified reviews** , Agentforce Sales is praised for its seamless integration with Salesforce reports and dashboards, allowing users to generate management reports effortlessly. This integration is a key factor for teams looking to maintain organized sales processes without switching between multiple tools.
- **Reviewers mention** that while Outreach offers strong reporting features, Agentforce Sales provides a more holistic view of customer interactions, which is crucial for sales teams. Users appreciate how everything is available in one place, reducing the need for constant tool switching.
- **G2 reviewers highlight** that Outreach's workflow automation and analytics capabilities are standout features, particularly for managing large outreach campaigns. Users find that these tools enhance their ability to track engagement and optimize their sales strategies effectively.
- **Users report** that while both platforms have their strengths, Agentforce Sales tends to offer a more robust solution for managing the entire sales cycle, from lead generation to order processing, making it a preferred choice for teams looking for comprehensive sales management.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 25,843 | 3,572 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (59.6% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Contact Us | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Limitations (1412 reviews)
- Limited Features (1126 reviews)

### Outreach

Pros:
- Ease of Use (87 reviews)
- Automation (54 reviews)

Cons:
- Missing Features (38 reviews)
- Learning Curve (26 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14206 reviews) | 8.7 (2703 reviews) | 
  | **Ease of Use** | 8.2 (18221 reviews) | 8.3 (2720 reviews) | 
  | **Ease of Setup** | 7.8 (9156 reviews) | 7.7 (880 reviews) | 
  | **Ease of Admin** | 7.9 (4498 reviews) | 7.8 (775 reviews) | 
  | **Quality of Support** | 8.1 (12406 reviews) | 8.3 (2449 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4465 reviews) | 8.5 (761 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13825 reviews) | 8.4 (2530 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11203 |
| **Outreach** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9640 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6401 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9370 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9567 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7326 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7631 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6766 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7419 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Email Marketing** | 8.0 (6680 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7000 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8151 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5428 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6792 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5498 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5988 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Reporting** | 8.5 (9061 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9221 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7488 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5633 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6113 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Customization** | 8.5 (3706 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3712 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2905 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3205 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3696 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3032 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3115 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Generation** | 7.6 (904 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (304 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (281 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (238 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (244 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (269 reviews) | Not enough data | 
| **Decision Making** | 8.3 (267 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Outreach** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Outreach** | 7.7/10 | 48 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | Feature Not Available | 
| **Lead Qualification** | 8.8 (297 reviews) | 7.5 (34 reviews) | 
| **Lead Follow-up** | 8.8 (320 reviews) | 8.1 (36 reviews) | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | 8.1 (38 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | 7.9 (33 reviews) | 
| **Data Entry** | 8.8 (348 reviews) | 8.0 (35 reviews) | 
| **Integrations / APIs** | 8.8 (343 reviews) | 8.1 (33 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | 7.4 (38 reviews) | 
| **Peformance Tracking** | 8.8 (310 reviews) | 8.3 (41 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | 7.3 (37 reviews) | 
| **Sales Forecasting ** | 8.8 (302 reviews) | 7.8 (38 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | 7.8 (26 reviews) | 
| **AI Text Summarization** | 8.5 (124 reviews) | 7.6 (24 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | 6.3 (5 reviews) | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 620 |
| **Outreach** | 7.7/10 | 1146 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Task Management** | 8.7 (520 reviews) | 8.8 (1019 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 8.5 (509 reviews) | 9.1 (1073 reviews) ✓ Verified | 
| **Calls and Voice** | 8.1 (464 reviews) | 8.4 (881 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.1 (458 reviews) | 8.2 (801 reviews) ✓ Verified | 
| **CRM Integration** | 8.8 (523 reviews) | 8.5 (1019 reviews) ✓ Verified | 
| **Calendar** | 8.4 (466 reviews) | 8.6 (401 reviews) | 
| **Shared Records** | 8.6 (479 reviews) | 8.2 (348 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | 8.3 (864 reviews) ✓ Verified | 
| **Workflow Management** | 8.7 (500 reviews) | 8.6 (968 reviews) ✓ Verified | 
| **Workflow Performance** | 8.7 (497 reviews) | 8.5 (933 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.3 (480 reviews) | 7.8 (771 reviews) ✓ Verified | 
| **Gamification** | 7.8 (413 reviews) | 7.0 (314 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 7.8 (343 reviews) | 
| **Lead Scoring** | 8.4 (469 reviews) | 7.3 (308 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (425 reviews) | 7.7 (346 reviews) | 
| **Buyer Intelligence** | 8.0 (429 reviews) | 7.3 (299 reviews) | 
| **Machine Learning** | 7.8 (414 reviews) | 7.0 (292 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Generation** | 7.4 (267 reviews) | 6.7 (138 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (86 reviews) | 6.4 (26 reviews) | 
| **Multi-step Planning** | 8.4 (87 reviews) | 7.2 (26 reviews) | 
| **Cross-system Integration** | 8.6 (85 reviews) | 7.6 (26 reviews) | 
| **Adaptive Learning** | 8.4 (86 reviews) | 6.3 (26 reviews) | 
| **Natural Language Interaction** | 8.3 (86 reviews) | 6.7 (26 reviews) | 
| **Proactive Assistance** | 8.2 (86 reviews) | 6.8 (26 reviews) | 
| **Decision Making** | 8.5 (86 reviews) | 6.9 (25 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Outreach** | 6.7/10 | 181 |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | 8.3 (128 reviews) | 
| **Machine Learning** | 8.6 (136 reviews) | 7.8 (108 reviews) | 
| **Call Analysis** | 8.7 (132 reviews) | 8.0 (115 reviews) | 
| **Lead Qualification** | 8.9 (133 reviews) | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Feature Not Available | 
| **Speech-to-Text** | 8.7 (125 reviews) | 7.7 (95 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | 7.5 (40 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | 6.0 (7 reviews) | 
| **Multi-step Planning** | 9.2 (14 reviews) | 6.4 (7 reviews) | 
| **Cross-system Integration** | 9.3 (14 reviews) | 6.0 (7 reviews) | 
| **Adaptive Learning** | 9.2 (14 reviews) | 5.7 (7 reviews) | 
| **Natural Language Interaction** | 8.7 (13 reviews) | 5.7 (7 reviews) | 
| **Proactive Assistance** | 8.9 (14 reviews) | 5.5 (7 reviews) | 
| **Decision Making** | 9.0 (14 reviews) | 6.0 (7 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |
| **Outreach** | 7.9/10 | 109 |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | 7.4 (51 reviews) | 
| **Pipeline Management** | 8.6 (69 reviews) | 7.9 (60 reviews) | 
| **Dashboard Analytics** | 8.9 (69 reviews) | 8.3 (79 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | 8.1 (53 reviews) | 
| **Data Segmentation** | 8.6 (67 reviews) | 7.9 (59 reviews) | 
| **Predictive Forecasting** | 8.4 (58 reviews) | 8.0 (21 reviews) | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | 8.0 (22 reviews) | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | 8.7 (92 reviews) | 
| **Email Activity Capture** | 8.4 (62 reviews) | 8.7 (101 reviews) | 
| **Conversation Intelligence** | 8.2 (59 reviews) | 8.2 (74 reviews) | 
| **Marketing Leads** | 8.2 (65 reviews) | Feature Not Available | 
| **Contact Capture** | 8.5 (56 reviews) | 8.2 (22 reviews) | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | 7.8 (69 reviews) | 
| **Account optimization** | 8.1 (63 reviews) | 7.8 (70 reviews) | 
| **Historical Patterns** | 8.1 (60 reviews) | 8.0 (70 reviews) | 
| **Rep Performance** | 8.2 (59 reviews) | 8.5 (81 reviews) | 
| **Account Engagement** | 8.7 (56 reviews) | 7.8 (24 reviews) | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | 8.1 (21 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Outreach** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Outreach** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 198 |
| **Outreach** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Account Scoring** | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Territory Management** | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Quota Management** | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (54 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **Outreach** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (460 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (431 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.7 (440 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | Not enough data | 
| **Analysis** | 8.6 (431 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Outreach** | 8.1/10 | 390 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | 7.5 (192 reviews) | 
| **Triggers** | 8.4 (494 reviews) | 8.2 (233 reviews) ✓ Verified | 
| **Commission Calculator** | 8.0 (428 reviews) | 6.9 (164 reviews) ✓ Verified | 
| **Leaderboards** | 8.6 (506 reviews) | 8.3 (244 reviews) ✓ Verified | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | 8.3 (262 reviews) ✓ Verified | 
| **Custom Reports** | 8.8 (554 reviews) | 7.8 (269 reviews) ✓ Verified | 
| **Dashboards** | 8.9 (587 reviews) | 8.2 (321 reviews) ✓ Verified | 
| **Goal Setting** | 8.6 (530 reviews) | 8.1 (226 reviews) ✓ Verified | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | 8.7 (305 reviews) ✓ Verified | 
| **Employee Structure** | 8.5 (521 reviews) | 8.4 (257 reviews) ✓ Verified | 
| **Behavior Monitoring** | 8.4 (501 reviews) | 8.5 (263 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Outreach** | 7.7/10 | 1562 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (61 reviews) | 7.3 (16 reviews) | 
| **Multi-step Planning** | 8.4 (59 reviews) | 7.2 (18 reviews) | 
| **Cross-system Integration** | 8.4 (59 reviews) | 7.9 (17 reviews) | 
| **Adaptive Learning** | 8.3 (61 reviews) | 6.4 (16 reviews) | 
| **Natural Language Interaction** | 8.4 (60 reviews) | 6.4 (16 reviews) | 
| **Proactive Assistance** | 8.3 (59 reviews) | 6.3 (16 reviews) | 
| **Decision Making** | 8.4 (62 reviews) | 6.5 (16 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Open Rates** | 8.3 (568 reviews) | 8.8 (1440 reviews) | 
| **Link Activity** | 8.4 (575 reviews) | 8.4 (1379 reviews) | 
| **Attachment Activity** | 8.3 (589 reviews) | Feature Not Available | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Email Platform Integration** | 8.7 (622 reviews) | 8.8 (1405 reviews) | 
| **Email Scheduling** | 8.5 (591 reviews) | 8.9 (1432 reviews) | 
| **Notifications** | 8.5 (624 reviews) | 8.5 (1404 reviews) | 
| **Email Categorization** | 8.4 (569 reviews) | 8.3 (1055 reviews) | 
| **Templates** | 8.4 (597 reviews) | 9.0 (1448 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Generation** | 7.5 (288 reviews) | 6.8 (162 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 |
| **Outreach** | 7.4/10 | 208 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (76 reviews) | 6.7 (8 reviews) | 
| **Cross-system Integration** | 8.6 (77 reviews) | 7.9 (8 reviews) | 
| **Adaptive Learning** | 8.4 (76 reviews) | 6.4 (7 reviews) | 
| **Natural Language Interaction** | 8.3 (75 reviews) | 6.4 (7 reviews) | 
| **Proactive Assistance** | 8.3 (76 reviews) | 6.4 (7 reviews) | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Sourcing** | 8.5 (965 reviews) | 7.7 (157 reviews) | 
| **Exporting & Sharing Data** | 8.7 (995 reviews) | 7.9 (173 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (897 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 8.7 (1026 reviews) | 8.1 (187 reviews) | 
| **Data Segmentation** | 8.6 (957 reviews) | 7.6 (167 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Scoring** | 8.4 (943 reviews) | 7.3 (140 reviews) | 
| **Opportunity Scoring** | 8.6 (957 reviews) | 7.4 (134 reviews) | 
| **Risk Analysis** | 8.1 (850 reviews) | 7.0 (125 reviews) | 
| **Live Forecasting** | 8.3 (891 reviews) | 7.3 (133 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (981 reviews) | 7.9 (147 reviews) | 
| **Sales Gamification** | 8.1 (852 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 8.6 (975 reviews) | 7.8 (162 reviews) | 
| **Activity Tracking** | 8.8 (1044 reviews) | 8.8 (188 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Outreach** | 7.7/10 | 1306 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | 5.2 (10 reviews) | 
| **Natural Language Interaction** | 8.6 (39 reviews) | 5.5 (10 reviews) | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | 8.5 (813 reviews) | 
| **Generate Location** | 8.4 (176 reviews) | 7.9 (906 reviews) | 
| **Call Types** | 8.7 (185 reviews) | 8.4 (1032 reviews) | 
| **Click-to-Call** | 8.7 (183 reviews) | 8.8 (1089 reviews) | 
| **Auto Dialer** | 8.6 (44 reviews) | 5.8 (15 reviews) | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | 8.6 (1145 reviews) | 
| **Information Locater** | 8.7 (179 reviews) | 8.0 (984 reviews) | 
| **Record Prospect Data** | 8.7 (181 reviews) | 8.4 (1066 reviews) | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | 8.3 (1093 reviews) ✓ Verified | 
| **Daily Summary** | 8.9 (182 reviews) | 8.4 (1052 reviews) | 
| **Automated Voicemails** | 8.3 (178 reviews) | 7.7 (593 reviews) | 
| **Automated Emails** | 8.5 (188 reviews) | 9.1 (1191 reviews) | 
| **Sorts Prospects** | 8.4 (182 reviews) | 8.1 (1035 reviews) | 
| **Automated Note Taking** | 8.7 (38 reviews) | 6.9 (14 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Outreach** | 8.1/10 | 251 |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | 8.3 (197 reviews) ✓ Verified | 
| **Coaching Materials** | 8.8 (247 reviews) | 8.2 (196 reviews) ✓ Verified | 
| **Playbook Creation** | 8.5 (207 reviews) | 8.2 (179 reviews) ✓ Verified | 
| **Video Record** | 8.5 (242 reviews) | 8.0 (142 reviews) ✓ Verified | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | 8.3 (165 reviews) ✓ Verified | 
| **Scorecard** | 8.6 (232 reviews) | 8.1 (162 reviews) ✓ Verified | 
| **Coaching Card** | 8.6 (213 reviews) | 8.1 (141 reviews) | 
| **Leaderboard** | 8.6 (200 reviews) | 8.3 (174 reviews) ✓ Verified | 
| **Real-Time Updates** | 8.8 (225 reviews) | 8.4 (192 reviews) ✓ Verified | 
| **Notifications** | 8.9 (226 reviews) | 8.3 (191 reviews) ✓ Verified | 
| **Competition** | 8.7 (198 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | 6.7 (21 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Outreach** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (7):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Outreach (1):** [AI SDRs Software](https://www.g2.com/categories/ai-sdrs)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Small-Business** | 20.5% | 18.6% | 
| **Mid-Market** | 46.0% | 59.6% | 
| **Enterprise** | 33.4% | 21.9% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Outreach

- **Computer Software:** 36.9%
- **Information Technology and Services:** 18.2%
- **Marketing and Advertising:** 7.2%
- **Internet:** 6.3%
- **Financial Services:** 3.1%
- **Telecommunications:** 2.4%
- **Computer & Network Security:** 2.1%
- **Human Resources:** 1.9%
- **E-Learning:** 1.6%
- **Staffing and Recruiting:** 1.1%
- **Other:** 19.2%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5607 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13860 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9681 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2938 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6675 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (300 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)

### Alternatives to Outreach

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5607 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9681 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13860 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6675 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (577 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1545 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-outreach)