# Agentforce Sales (formerly Salesforce Sales Cloud) vs Looker Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in reducing administrative burdens, with features like automated follow-ups and real-time insights that help streamline sales processes. Users appreciate how it allows for personalized outreach at scale without sounding generic.
- **Users say** that Looker shines in its data visualization capabilities, offering a versatile platform that provides great charts and maps. Reviewers highlight the ease of customizing reports, making it a favorite for teams that need to present data in an engaging way.
- **According to verified reviews** , Agentforce Sales is noted for its quick implementation process, with many users praising the intuitive onboarding wizard that helps teams get up and running swiftly. This contrasts with Looker, where some users mention that setup can be more complex, requiring a bit more technical know-how.
- **Reviewers mention** that while both platforms have similar star ratings, Agentforce Sales boasts a significantly higher G2 Score, indicating overall user satisfaction. This is backed by a larger volume of recent reviews, suggesting that its features are consistently meeting user needs.
- **Users highlight** that Looker is particularly strong in data sourcing and dashboard building, with many finding it straightforward to use once set up. However, some users feel that it lacks the same level of automation in administrative tasks that Agentforce Sales provides, which can lead to increased manual workload.
- **G2 reviewers note** that Agentforce Sales integrates AI into its workflow, which helps reduce manual work and keeps deals moving efficiently. In contrast, while Looker offers robust data capabilities, it doesn't provide the same level of proactive assistance in sales processes, which some users find limiting.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 25,793 | 1,642 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (60.7% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Looker

Pros:
- Ease of Use (108 reviews)
- Insights (64 reviews)

Cons:
- Learning Curve (52 reviews)
- Learning Difficulty (38 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14186 reviews) | 8.7 (1128 reviews) | 
  | **Ease of Use** | 8.2 (18184 reviews) | 8.3 (1134 reviews) | 
  | **Ease of Setup** | 7.8 (9119 reviews) | 8.3 (610 reviews) | 
  | **Ease of Admin** | 7.9 (4496 reviews) | 8.3 (430 reviews) | 
  | **Quality of Support** | 8.1 (12386 reviews) | 8.6 (963 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4462 reviews) | 8.9 (408 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13807 reviews) | 8.7 (1056 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Looker

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11158 |
| **Looker** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9630 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9351 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9559 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7627 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8143 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5430 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Reporting** | 8.5 (9049 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9210 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7485 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5632 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Customization** | 8.5 (3694 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3700 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3648 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3032 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3108 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2921 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **AI Text Generation** | 7.6 (902 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (295 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (274 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (244 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (266 reviews) | Not enough data | 
| **Decision Making** | 8.3 (263 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Looker** | 8.3/10 | 780 |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Reports Interface** | Not enough data | 8.6 (680 reviews) ✓ Verified | 
| **Steps to Answer** | Not enough data | 8.2 (620 reviews) ✓ Verified | 
| **Graphs and Charts** | Not enough data | 8.2 (674 reviews) ✓ Verified | 
| **Score Cards** | Not enough data | 8.3 (530 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.7 (676 reviews) ✓ Verified | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Calculated Fields** | Not enough data | 8.4 (626 reviews) ✓ Verified | 
| **Data Column Filtering** | Not enough data | 8.6 (647 reviews) ✓ Verified | 
| **Data Discovery** | Not enough data | 8.4 (615 reviews) ✓ Verified | 
| **Search** | Not enough data | 8.1 (616 reviews) ✓ Verified | 
| **Collaboration / Workflow** | Not enough data | 8.4 (593 reviews) ✓ Verified | 
| **Automodeling** | Not enough data | 7.7 (502 reviews) ✓ Verified | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Predictive Analytics** | Not enough data | 7.6 (430 reviews) ✓ Verified | 
| **Data Visualization** | Not enough data | 8.4 (644 reviews) ✓ Verified | 
| **Big Data Services** | Not enough data | 8.0 (517 reviews) ✓ Verified | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Transformation** | Not enough data | 8.3 (386 reviews) ✓ Verified | 
| **Data Modeling** | Not enough data | 8.3 (403 reviews) ✓ Verified | 
| **WYSIWYG Report Design** | Not enough data | 8.0 (357 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.1 (332 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Looker** | 8.2/10 | 746 |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Reports Interface** | Not enough data | 8.6 (680 reviews) ✓ Verified | 
| **Steps to Answer** | Not enough data | 8.2 (620 reviews) ✓ Verified | 
| **Graphs and Charts** | Not enough data | 8.2 (674 reviews) ✓ Verified | 
| **Score Cards** | Not enough data | 8.3 (530 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.7 (676 reviews) ✓ Verified | 

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Reports Interface** | Not enough data | 8.5 (111 reviews) | 
| **Share Reports** | Not enough data | 8.5 (108 reviews) | 
| **Steps to Answer** | Not enough data | 8.0 (103 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (100 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (100 reviews) | 

#### Visualization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Graphs and Charts** | Not enough data | 8.5 (116 reviews) | 
| **Score Cards** | Not enough data | 8.4 (111 reviews) | 
| **Dashboards** | Not enough data | 8.7 (116 reviews) | 
| **Formats** | Not enough data | 8.3 (109 reviews) | 

#### Data Updates

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Historical Snapshots** | Not enough data | 8.1 (107 reviews) | 
| **Real-Time Updating** | Not enough data | 8.3 (107 reviews) | 

#### Collaboration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Sharing** | Not enough data | 8.4 (109 reviews) | 
| **Co-Editing** | Not enough data | 8.0 (106 reviews) | 
| **Devices** | Not enough data | 8.0 (102 reviews) | 

#### Data Updates

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Historical Snapshots** | Not enough data | 7.8 (137 reviews) | 
| **Real-Time Updating** | Not enough data | 8.1 (142 reviews) | 
| **Email Reports** | Not enough data | 8.5 (144 reviews) | 

### Analytics Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Looker** | 7.9/10 | 802 |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Reports Interface** | Not enough data | 8.6 (680 reviews) ✓ Verified | 
| **Steps to Answer** | Not enough data | 8.2 (620 reviews) ✓ Verified | 
| **Graphs and Charts** | Not enough data | 8.2 (674 reviews) ✓ Verified | 
| **Score Cards** | Not enough data | 8.3 (530 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.7 (676 reviews) ✓ Verified | 

#### Data Preparation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Connectors** | Not enough data | 8.3 (293 reviews) ✓ Verified | 
| **Data Governance** | Not enough data | 8.3 (264 reviews) ✓ Verified | 

#### Data Modeling and Blending

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Querying** | Not enough data | 8.5 (313 reviews) ✓ Verified | 
| **Data Filtering** | Not enough data | 8.7 (334 reviews) ✓ Verified | 
| **Data Blending** | Not enough data | 8.4 (310 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (88 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (86 reviews) | 

#### Agentic AI - Analytics Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (40 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (39 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (40 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (40 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (39 reviews) | 
| **Decision Making** | Not enough data | 7.7 (39 reviews) | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Calculated Fields** | Not enough data | 8.4 (626 reviews) ✓ Verified | 
| **Data Column Filtering** | Not enough data | 8.6 (647 reviews) ✓ Verified | 
| **Data Discovery** | Not enough data | 8.4 (615 reviews) ✓ Verified | 
| **Search** | Not enough data | 8.1 (616 reviews) ✓ Verified | 
| **Collaboration / Workflow** | Not enough data | 8.4 (593 reviews) ✓ Verified | 
| **Automodeling** | Not enough data | 7.7 (502 reviews) ✓ Verified | 

#### Deployment & Integration - Analytics Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **No-code Dashboard Builder** | Not enough data | 8.1 (40 reviews) | 
| **Report Scheduling and Automation** | Not enough data | 8.4 (43 reviews) | 
| **Embedded Analytics and White-labeling** | Not enough data | 7.7 (35 reviews) | 
| **Data Source Connectivity** | Not enough data | 8.3 (50 reviews) | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Predictive Analytics** | Not enough data | 7.6 (430 reviews) ✓ Verified | 
| **Data Visualization** | Not enough data | 8.4 (644 reviews) ✓ Verified | 
| **Big Data Services** | Not enough data | 8.0 (517 reviews) ✓ Verified | 

#### Performance & Scalability - Analytics Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Large data handling and Query Speed** | Not enough data | 7.1 (56 reviews) | 
| **Concurrent User Support** | Not enough data | 8.0 (36 reviews) | 

#### Advanced Analytics & Modeling - Analytics Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Modeling and Governance** | Not enough data | 8.2 (44 reviews) | 
| **Notebook and Script Integration** | Not enough data | 7.1 (34 reviews) | 
| **Built-in Predictive and Statistical Models** | Not enough data | 7.3 (35 reviews) | 

#### Agentic AI Capabilities - Analytics Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Auto-generated Insights and Narratives** | Not enough data | 7.1 (34 reviews) | 
| **Natural Language Queries** | Not enough data | 7.5 (36 reviews) | 
| **Proactive KPI Monitoring and Alerts** | Not enough data | 7.6 (34 reviews) | 
| **AI Agents for Analytical Follow-ups** | Not enough data | 7.3 (34 reviews) | 

#### Personalized Intelligence - Analytics Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Behavioral Learning for Contextual Query Refinement** | Not enough data | 7.6 (35 reviews) | 
| **Role-based Insight Personalization** | Not enough data | 7.3 (36 reviews) | 
| **Conversational and Prompt-based Analytics** | Not enough data | 7.6 (35 reviews) | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Transformation** | Not enough data | 8.3 (386 reviews) ✓ Verified | 
| **Data Modeling** | Not enough data | 8.3 (403 reviews) ✓ Verified | 
| **WYSIWYG Report Design** | Not enough data | 8.0 (357 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.1 (332 reviews) ✓ Verified | 

### Embedded Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Looker** | 8.4/10 | 772 |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Reports Interface** | Not enough data | 8.6 (680 reviews) ✓ Verified | 
| **Steps to Answer** | Not enough data | 8.2 (620 reviews) ✓ Verified | 
| **Graphs and Charts** | Not enough data | 8.2 (674 reviews) ✓ Verified | 
| **Score Cards** | Not enough data | 8.3 (530 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.7 (676 reviews) ✓ Verified | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Calculated Fields** | Not enough data | 8.4 (626 reviews) ✓ Verified | 
| **Data Column Filtering** | Not enough data | 8.6 (647 reviews) ✓ Verified | 
| **Data Discovery** | Not enough data | 8.4 (615 reviews) ✓ Verified | 
| **Search** | Not enough data | 8.1 (616 reviews) ✓ Verified | 
| **Collaboration / Workflow** | Not enough data | 8.4 (593 reviews) ✓ Verified | 
| **Automodeling** | Not enough data | 7.7 (502 reviews) ✓ Verified | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Transformation** | Not enough data | 8.3 (386 reviews) ✓ Verified | 
| **Data Modeling** | Not enough data | 8.3 (403 reviews) ✓ Verified | 
| **WYSIWYG Report Design** | Not enough data | 8.0 (357 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.1 (332 reviews) ✓ Verified | 

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Looker** | 8.4/10 | 324 |

#### Metrics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Sessions - Digital Analytics** | Not enough data | 8.8 (238 reviews) | 
| **Engagement** | Not enough data | 8.7 (238 reviews) | 
| **Entry and Exit Pages** | Not enough data | 8.4 (224 reviews) | 
| **Standard Event Tracking** | Not enough data | 8.3 (226 reviews) | 
| **Custom Event Tracking** | Not enough data | 8.4 (215 reviews) | 
| **Retention** | Not enough data | 8.3 (224 reviews) | 
| **Return** | Not enough data | 8.4 (219 reviews) | 
| **Conversions** | Not enough data | 8.5 (230 reviews) | 
| **Funnels** | Not enough data | 8.3 (223 reviews) | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | 8.4 (242 reviews) | 
| **Trending** | Not enough data | Feature Not Available | 
| **Retroactive Reporting** | Not enough data | 8.6 (242 reviews) | 
| **Segmentation** | Not enough data | 8.5 (245 reviews) | 
| **Mobile Reporting** | Not enough data | 8.1 (199 reviews) | 
| **Unification Across Devices** | Not enough data | 8.4 (205 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 9.0 (254 reviews) | 

#### Other

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **User Data** | Not enough data | 8.7 (226 reviews) | 
| **Site Search Reporting** | Not enough data | 8.6 (209 reviews) | 
| **Load Time Monitoring** | Not enough data | 8.4 (201 reviews) | 
| **Campaign Tracking** | Not enough data | 8.7 (215 reviews) | 
| **E-Commerce** | Not enough data | 8.7 (207 reviews) | 
| **Promotional Messages** | Not enough data | 8.2 (179 reviews) | 
| **Administration Alerts** | Not enough data | 8.3 (191 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (16 reviews) | 
| **Decision Making** | Not enough data | 7.9 (16 reviews) | 

#### Administration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **API / Integrations** | Not enough data | 8.4 (218 reviews) | 
| **QA Testing** | Not enough data | 8.3 (193 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (245 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (239 reviews) | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 46 |
| **Looker** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Map Design** | 8.7 (36 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (32 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (36 reviews) | Not enough data | 
| **Overlaying** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Predictive Analysis** | 8.3 (29 reviews) | Not enough data | 
| **Distance Analysis ** | 8.5 (36 reviews) | Not enough data | 
| **Spatial Analysis** | 8.4 (32 reviews) | Not enough data | 
| **Data Stream** | 8.4 (31 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Transformation** | 8.7 (30 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (25 reviews) | Not enough data | 
| **API Integrations** | 8.6 (23 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Looker** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Looker** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (298 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (321 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | Not enough data | 
| **Data Entry** | 8.8 (349 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (344 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (311 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (303 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **AI Text Generation** | 8.5 (126 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (125 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (28 reviews) | Not enough data | 
| **Decision Making** | 9.3 (30 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |
| **Looker** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Task Management** | 8.7 (522 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (511 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (466 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (460 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (525 reviews) | Not enough data | 
| **Calendar** | 8.4 (468 reviews) | Not enough data | 
| **Shared Records** | 8.6 (481 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (501 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (498 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | Not enough data | 
| **Gamification** | 7.8 (415 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Lead Prioritization** | 8.5 (463 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (470 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (427 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (431 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (416 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **AI Text Generation** | 7.4 (269 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (88 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (89 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (88 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (88 reviews) | Not enough data | 
| **Decision Making** | 8.5 (88 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 |
| **Looker** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (137 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (134 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (126 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (15 reviews) | Not enough data | 
| **Decision Making** | 9.1 (15 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 83 |
| **Looker** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Revenue History** | 8.7 (67 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (70 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (70 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (64 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (59 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (59 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Calendar Sync** | 8.1 (65 reviews) | Not enough data | 
| **Email Activity Capture** | 8.5 (63 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (60 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (66 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (57 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (64 reviews) | Not enough data | 
| **Account optimization** | 8.1 (64 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (61 reviews) | Not enough data | 
| **Rep Performance** | 8.3 (60 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (57 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (57 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (22 reviews) | Not enough data | 
| **Decision Making** | 8.4 (24 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 40 |
| **Looker** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Custom Territory Mapping** | 8.8 (32 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (30 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.5 (30 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Lead Priority** | 9.0 (29 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (31 reviews) | Not enough data | 
| **Map Directions** | 9.2 (32 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Gamification** | 8.3 (27 reviews) | Not enough data | 
| **Performance Dashboards** | 8.4 (30 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (30 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Video and Interactive Media** | 8.1 (26 reviews) | Not enough data | 
| **Digital Contracts** | 8.3 (29 reviews) | Not enough data | 
| **E-signature** | 8.6 (29 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Looker** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 |
| **Looker** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Account Scoring** | 8.5 (174 reviews) | Not enough data | 
| **Revenue Planning** | 8.6 (163 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (168 reviews) | Not enough data | 
| **Sales Performance** | 8.7 (170 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (172 reviews) | Not enough data | 
| **Integrations** | 8.9 (167 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (163 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Territory Management** | 8.6 (165 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (171 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Quota Management** | 8.4 (167 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (175 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (167 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (57 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (56 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 |
| **Looker** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Lead Opportunity** | 8.9 (453 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (459 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Lead Management** | 8.9 (463 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (430 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.6 (439 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Synchronization** | 8.6 (429 reviews) | Not enough data | 
| **Analysis** | 8.6 (430 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Looker** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Badges** | 8.2 (433 reviews) | Not enough data | 
| **Triggers** | 8.4 (496 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (430 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (508 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Profiles** | 8.6 (478 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (556 reviews) | Not enough data | 
| **Dashboards** | 8.9 (589 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (532 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Integration** | 8.7 (559 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (522 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (503 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Looker** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 |
| **Looker** | 8.1/10 | 260 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (78 reviews) | 7.0 (11 reviews) | 
| **Cross-system Integration** | 8.6 (79 reviews) | 7.6 (11 reviews) | 
| **Adaptive Learning** | 8.4 (78 reviews) | 6.7 (11 reviews) | 
| **Natural Language Interaction** | 8.4 (77 reviews) | 7.4 (12 reviews) | 
| **Proactive Assistance** | 8.3 (78 reviews) | 7.3 (11 reviews) | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Data Sourcing** | 8.5 (967 reviews) | 8.8 (203 reviews) | 
| **Exporting & Sharing Data** | 8.7 (997 reviews) | 8.8 (221 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (899 reviews) | 8.6 (188 reviews) | 
| **Interactive Dashboards** | 8.7 (1028 reviews) | 8.8 (225 reviews) | 
| **Data Segmentation** | 8.6 (959 reviews) | 8.7 (209 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Lead Scoring** | 8.4 (945 reviews) | 8.3 (153 reviews) | 
| **Opportunity Scoring** | 8.6 (959 reviews) | 8.2 (149 reviews) | 
| **Risk Analysis** | 8.1 (852 reviews) | 8.2 (147 reviews) | 
| **Live Forecasting** | 8.3 (893 reviews) | 8.0 (164 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (983 reviews) | 8.4 (161 reviews) | 
| **Sales Gamification** | 8.1 (854 reviews) | 8.2 (140 reviews) | 
| **Account-Based Analytics** | 8.6 (977 reviews) | 8.6 (170 reviews) | 
| **Activity Tracking** | 8.8 (1046 reviews) | 8.7 (168 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Looker** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Looker** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Looker** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Looker** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Looker** | 8.2/10 | 311 |

#### Marketing Operations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **ROI Tracking** | Not enough data | 8.6 (221 reviews) ✓ Verified | 
| **Data Collection** | Not enough data | 8.7 (241 reviews) ✓ Verified | 
| **Customer Insights** | Not enough data | 8.5 (228 reviews) ✓ Verified | 
| **Multi-User Access** | Not enough data | 8.9 (244 reviews) ✓ Verified | 
| **Spend Management** | Not enough data | 8.4 (130 reviews) | 
| **White Label** | Not enough data | Feature Not Available | 

#### Campaign Activity

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Campaign Insights** | Not enough data | 8.6 (231 reviews) ✓ Verified | 
| **Reports and Dashboards** | Not enough data | 8.8 (260 reviews) ✓ Verified | 
| **Campaign Stickiness** | Not enough data | 8.5 (212 reviews) ✓ Verified | 
| **Multichannel Tracking** | Not enough data | 8.5 (213 reviews) ✓ Verified | 
| **Brand Optimization** | Not enough data | 8.4 (199 reviews) ✓ Verified | 
| **Predictive Analytics** | Not enough data | 7.9 (120 reviews) ✓ Verified | 

#### Agentic AI - Marketing Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (14 reviews) | 

---
## Categories
**Shared Categories (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Looker (5):** [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Embedded Business Intelligence Software](https://www.g2.com/categories/embedded-business-intelligence), [Analytics Platforms](https://www.g2.com/categories/analytics-platforms), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Looker | 
|---|---|---|
| **Small-Business** | 20.6% | 19.3% | 
| **Mid-Market** | 46.0% | 60.7% | 
| **Enterprise** | 33.4% | 20.0% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Looker

- **Computer Software:** 11.5%
- **Information Technology and Services:** 11.0%
- **Marketing and Advertising:** 8.3%
- **Financial Services:** 7.4%
- **Internet:** 6.1%
- **Retail:** 5.0%
- **Food & Beverages:** 2.3%
- **Consumer Goods:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Hospital & Health Care:** 2.1%
- **Other:** 41.9%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9649 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6644 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2039 reviews)

### Alternatives to Looker

- [Mode](https://www.g2.com/products/mode-mode/reviews) — 4.5/5 stars (330 reviews)
- [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) — 4.2/5 stars (286 reviews)
- [Sisense](https://www.g2.com/products/sisense/reviews) — 4.2/5 stars (1061 reviews)
- [Domo](https://www.g2.com/products/domo/reviews) — 4.3/5 stars (1005 reviews)
- [Spotfire Analytics](https://www.g2.com/products/spotfire-analytics/reviews) — 4.2/5 stars (362 reviews)
- [Grow.com](https://www.g2.com/products/grow-com/reviews) — 4.3/5 stars (274 reviews)
- [Toucan](https://www.g2.com/products/toucan/reviews) — 4.7/5 stars (182 reviews)
- [Tableau](https://www.g2.com/products/tableau/reviews) — 4.4/5 stars (3652 reviews)
- [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) — 4.4/5 stars (928 reviews)
- [Amazon QuickSight](https://www.g2.com/products/amazon-quicksight/reviews) — 4.3/5 stars (692 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Looker

- Title: [Is looker an ETL tool?](https://www.g2.com/discussions/is-looker-an-etl-tool) — 3 comments
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Best way to start on visualizations?](https://www.g2.com/discussions/24831-best-way-to-start-on-visualizations) — 2 comments, 1 upvote
  > **Top comment:** "Looker has a built-in set of visualizations that you can automatically apply to any dataset that they work with. Once you setup your initial connection to a..."
- Title: [What is Looker used for?](https://www.g2.com/discussions/what-is-looker-used-for) — 1 comment
  > **Top comment:** "Looker is used to explore, analyze, and visualize data. It helps create dashboards and reports to understand business performance and make better decisions...."
- Title: [How do I know where in my SQL errors are?](https://www.g2.com/discussions/how-do-i-know-where-in-my-sql-errors-are) — 1 comment, 1 upvote
  > **Top comment:** "Hey Carlos! 

I'm Izzy, the Looker Community manager. Yeah, especially in huge SQL queries it can be hard to figure out exactly where the issue lies. That..."
- Title: [Multi-brand implementation](https://www.g2.com/discussions/multi-brand-implementation) — 1 comment, 1 upvote
  > **Top comment:** "Hey Brian! 

I'm Izzy, the Looker Community manager. 

There's 2 components here (well, a few more, but 2 high-level ones). Folder/content access and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-looker)