# Agentforce Sales (formerly Salesforce Sales Cloud) vs Gong Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in providing a comprehensive CRM experience, with users highlighting its ability to improve **pipeline visibility** and automate repetitive tasks. This integration of CRM capabilities with AI-driven insights has made it a favorite among sales teams looking for efficiency.
- **Users say** Gong stands out for its **user-friendly interface** and effective call review features. Many appreciate how easy it is to access and analyze calls for training purposes, which helps in identifying coaching opportunities and improving overall performance.
- **According to verified reviews** , Agentforce Sales is praised for its **seamless integration** with Salesforce reports and dashboards, making it a powerful tool for managing leads and opportunities. Users find that having everything in one place significantly enhances their sales process.
- **Reviewers mention** that Gong's AI features, particularly its ability to answer specific account-related questions, are a major plus. This capability allows users to quickly find relevant information, which can be crucial for timely decision-making.
- **G2 reviewers highlight** that while Agentforce Sales has a slightly lower ease of setup score, it still provides a robust platform for sales management. Users appreciate the organized structure that helps them maintain consistent engagement with prospects throughout the sales cycle.
- **Users report** that Gong's support quality is commendable, with many noting that the integration with internal tools is smooth and enhances their overall performance. However, some users feel that Agentforce Sales could improve in this area, as feedback indicates a need for more responsive support options.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 25,842 | 6,673 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (69.4% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Limitations (1412 reviews)
- Limited Features (1126 reviews)

### Gong

Pros:
- Helpful (352 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (130 reviews)
- Recording Issues (88 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14206 reviews) | 9.4 (5096 reviews) | 
  | **Ease of Use** | 8.2 (18220 reviews) | 9.3 (5158 reviews) | 
  | **Ease of Setup** | 7.8 (9155 reviews) | 9.1 (1356 reviews) | 
  | **Ease of Admin** | 7.9 (4498 reviews) | 9.1 (777 reviews) | 
  | **Quality of Support** | 8.1 (12406 reviews) | 9.2 (3617 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4465 reviews) | 9.3 (779 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13825 reviews) | 9.0 (4756 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11201 |
| **Gong** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9640 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6401 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9370 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9566 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7326 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7631 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6766 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7419 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Email Marketing** | 8.0 (6680 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7000 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8150 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5428 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6792 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5498 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5988 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Reporting** | 8.5 (9060 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9220 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7488 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5633 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Customization** | 8.5 (3706 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3711 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2905 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3205 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3696 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3032 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3114 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Generation** | 7.6 (904 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (304 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (281 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (238 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (244 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (269 reviews) | Not enough data | 
| **Decision Making** | 8.3 (267 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Gong** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Gong** | 8.1/10 | 400 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | 7.1 (347 reviews) | 
| **Lead Qualification** | 8.8 (297 reviews) | 7.3 (341 reviews) | 
| **Lead Follow-up** | 8.8 (320 reviews) | 7.6 (347 reviews) | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | 7.6 (346 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | 8.3 (351 reviews) | 
| **Data Entry** | 8.8 (348 reviews) | 8.3 (346 reviews) | 
| **Integrations / APIs** | 8.8 (343 reviews) | 8.3 (344 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | 8.5 (347 reviews) | 
| **Peformance Tracking** | 8.8 (310 reviews) | 8.6 (353 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | 7.7 (330 reviews) | 
| **Sales Forecasting ** | 8.8 (302 reviews) | 7.9 (337 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | 8.6 (286 reviews) | 
| **AI Text Summarization** | 8.5 (124 reviews) | 8.9 (294 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | 8.1 (53 reviews) | 
| **Multi-step Planning** | 9.2 (30 reviews) | 7.9 (52 reviews) | 
| **Cross-system Integration** | 9.0 (27 reviews) | 8.3 (56 reviews) | 
| **Adaptive Learning** | 9.0 (26 reviews) | 8.3 (53 reviews) | 
| **Natural Language Interaction** | 9.3 (27 reviews) | 8.2 (52 reviews) | 
| **Proactive Assistance** | 9.1 (27 reviews) | 8.2 (53 reviews) | 
| **Decision Making** | 9.3 (29 reviews) | 8.2 (54 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 620 |
| **Gong** | 8.0/10 | 142 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Task Management** | 8.7 (520 reviews) | 7.9 (106 reviews) | 
| **Email Tracking/Automation** | 8.5 (509 reviews) | 8.0 (112 reviews) | 
| **Calls and Voice** | 8.1 (464 reviews) | 8.4 (110 reviews) | 
| **Other Outreach Options ** | 8.1 (458 reviews) | 7.3 (98 reviews) | 
| **CRM Integration** | 8.8 (523 reviews) | 8.5 (111 reviews) | 
| **Calendar** | 8.4 (466 reviews) | 8.4 (104 reviews) | 
| **Shared Records** | 8.6 (479 reviews) | 8.5 (100 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | 8.3 (102 reviews) | 
| **Workflow Management** | 8.7 (500 reviews) | 8.1 (103 reviews) | 
| **Workflow Performance** | 8.7 (497 reviews) | 8.0 (100 reviews) | 
| **Sales Coaching and Insights** | 8.3 (480 reviews) | 8.5 (118 reviews) | 
| **Gamification** | 7.8 (413 reviews) | 7.3 (97 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 7.8 (91 reviews) | 
| **Lead Scoring** | 8.4 (469 reviews) | 7.7 (88 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (425 reviews) | 7.4 (88 reviews) | 
| **Buyer Intelligence** | 8.0 (429 reviews) | 7.6 (87 reviews) | 
| **Machine Learning** | 7.8 (414 reviews) | 8.0 (88 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Generation** | 7.4 (267 reviews) | 8.2 (95 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (86 reviews) | 8.1 (49 reviews) | 
| **Multi-step Planning** | 8.4 (87 reviews) | 8.0 (48 reviews) | 
| **Cross-system Integration** | 8.6 (85 reviews) | 8.2 (50 reviews) | 
| **Adaptive Learning** | 8.4 (86 reviews) | 8.2 (48 reviews) | 
| **Natural Language Interaction** | 8.3 (86 reviews) | 8.1 (50 reviews) | 
| **Proactive Assistance** | 8.2 (86 reviews) | 8.0 (47 reviews) | 
| **Decision Making** | 8.5 (86 reviews) | 8.3 (50 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Gong** | 8.4/10 | 2992 |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | 9.6 (2802 reviews) ✓ Verified | 
| **Machine Learning** | 8.6 (136 reviews) | 8.8 (2485 reviews) ✓ Verified | 
| **Call Analysis** | 8.7 (132 reviews) | 9.1 (2710 reviews) ✓ Verified | 
| **Lead Qualification** | 8.9 (133 reviews) | 8.3 (1794 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | 8.6 (1873 reviews) ✓ Verified | 
| **Speech-to-Text** | 8.7 (125 reviews) | 8.3 (2548 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | 8.7 (10 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | 8.8 (702 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | 8.0 (134 reviews) | 
| **Multi-step Planning** | 9.2 (14 reviews) | 8.0 (134 reviews) | 
| **Cross-system Integration** | 9.3 (14 reviews) | 8.1 (144 reviews) | 
| **Adaptive Learning** | 9.2 (14 reviews) | 8.0 (135 reviews) | 
| **Natural Language Interaction** | 8.7 (13 reviews) | 8.2 (137 reviews) | 
| **Proactive Assistance** | 8.9 (14 reviews) | 8.1 (135 reviews) | 
| **Decision Making** | 9.0 (14 reviews) | 8.0 (136 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |
| **Gong** | 8.2/10 | 490 |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Feature Not Available | 
| **Pipeline Management** | 8.6 (69 reviews) | 8.6 (377 reviews) | 
| **Dashboard Analytics** | 8.9 (69 reviews) | 8.6 (408 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | 8.2 (347 reviews) | 
| **Data Segmentation** | 8.6 (67 reviews) | 8.4 (355 reviews) | 
| **Predictive Forecasting** | 8.4 (58 reviews) | 8.0 (250 reviews) | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | 8.1 (246 reviews) | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | 9.0 (402 reviews) | 
| **Email Activity Capture** | 8.4 (62 reviews) | 8.8 (389 reviews) | 
| **Conversation Intelligence** | 8.2 (59 reviews) | 9.1 (424 reviews) | 
| **Marketing Leads** | 8.2 (65 reviews) | Feature Not Available | 
| **Contact Capture** | 8.5 (56 reviews) | 8.6 (253 reviews) | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | 8.1 (324 reviews) | 
| **Account optimization** | 8.1 (63 reviews) | 8.2 (339 reviews) | 
| **Historical Patterns** | 8.1 (60 reviews) | 8.3 (350 reviews) | 
| **Rep Performance** | 8.2 (59 reviews) | 8.6 (370 reviews) | 
| **Account Engagement** | 8.7 (56 reviews) | 8.5 (259 reviews) | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | 8.1 (240 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | 7.7 (40 reviews) | 
| **Cross-system Integration** | 8.4 (23 reviews) | 8.0 (41 reviews) | 
| **Adaptive Learning** | 8.4 (21 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | 8.1 (21 reviews) | 7.3 (37 reviews) | 
| **Decision Making** | 8.3 (23 reviews) | 7.4 (39 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Gong** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Gong** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 198 |
| **Gong** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Account Scoring** | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Territory Management** | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Quota Management** | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (54 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **Gong** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (460 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (431 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.7 (440 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | Not enough data | 
| **Analysis** | 8.6 (431 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Gong** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | Not enough data | 
| **Triggers** | 8.4 (494 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (428 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (506 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (554 reviews) | Not enough data | 
| **Dashboards** | 8.9 (587 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (530 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (501 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Gong** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (61 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (59 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (61 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | 
| **Decision Making** | 8.4 (62 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Open Rates** | 8.3 (568 reviews) | Not enough data | 
| **Link Activity** | 8.4 (575 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (589 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Email Platform Integration** | 8.7 (622 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (591 reviews) | Not enough data | 
| **Notifications** | 8.5 (624 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (569 reviews) | Not enough data | 
| **Templates** | 8.4 (597 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Generation** | 7.5 (288 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 |
| **Gong** | 8.5/10 | 1022 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (76 reviews) | 8.3 (57 reviews) | 
| **Cross-system Integration** | 8.6 (77 reviews) | 8.4 (57 reviews) | 
| **Adaptive Learning** | 8.4 (76 reviews) | 8.4 (59 reviews) | 
| **Natural Language Interaction** | 8.3 (75 reviews) | 8.6 (60 reviews) | 
| **Proactive Assistance** | 8.3 (76 reviews) | 8.3 (59 reviews) | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Sourcing** | 8.5 (965 reviews) | 8.5 (750 reviews) | 
| **Exporting & Sharing Data** | 8.7 (995 reviews) | 8.7 (793 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (897 reviews) | 8.5 (719 reviews) | 
| **Interactive Dashboards** | 8.7 (1026 reviews) | 8.9 (807 reviews) | 
| **Data Segmentation** | 8.6 (957 reviews) | 8.6 (727 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Scoring** | 8.4 (943 reviews) | 8.1 (724 reviews) | 
| **Opportunity Scoring** | 8.6 (957 reviews) | 8.4 (754 reviews) | 
| **Risk Analysis** | 8.1 (850 reviews) | 8.2 (739 reviews) | 
| **Live Forecasting** | 8.3 (891 reviews) | 8.3 (725 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (981 reviews) | 8.6 (764 reviews) | 
| **Sales Gamification** | 8.1 (852 reviews) | 8.2 (724 reviews) | 
| **Account-Based Analytics** | 8.6 (975 reviews) | 8.7 (762 reviews) | 
| **Activity Tracking** | 8.8 (1044 reviews) | 9.0 (833 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Gong** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Gong** | 8.8/10 | 2880 |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | 8.1 (62 reviews) | 
| **Cross-system Integration** | 8.9 (20 reviews) | 8.5 (62 reviews) | 
| **Adaptive Learning** | 9.1 (20 reviews) | 8.3 (62 reviews) | 
| **Decision Making** | 9.2 (20 reviews) | 8.3 (60 reviews) | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | 9.0 (1968 reviews) ✓ Verified | 
| **Coaching Materials** | 8.8 (247 reviews) | 9.0 (2183 reviews) ✓ Verified | 
| **Playbook Creation** | 8.5 (207 reviews) | 8.6 (1527 reviews) ✓ Verified | 
| **Video Record** | 8.5 (242 reviews) | 9.2 (2218 reviews) ✓ Verified | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | 9.3 (2375 reviews) ✓ Verified | 
| **Scorecard** | 8.6 (232 reviews) | 9.0 (1853 reviews) ✓ Verified | 
| **Coaching Card** | 8.6 (213 reviews) | 9.0 (1895 reviews) ✓ Verified | 
| **Leaderboard** | 8.6 (200 reviews) | 8.8 (1604 reviews) ✓ Verified | 
| **Real-Time Updates** | 8.8 (225 reviews) | 8.9 (1790 reviews) ✓ Verified | 
| **Notifications** | 8.9 (226 reviews) | 8.9 (1877 reviews) ✓ Verified | 
| **Competition** | 8.7 (198 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | 8.9 (389 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Gong** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Gong** | 9.1/10 | 74 |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | 7.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (20 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | 9.8 (49 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (9 reviews) | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | 8.3 (8 reviews) | 
| **Actionable Insights** | Not enough data | 9.7 (37 reviews) | 
| **Risk Flagging** | Not enough data | 10.0 (7 reviews) | 
| **Workflow Orchestration** | Not enough data | 9.2 (6 reviews) | 
| **Sales Coaching** | Not enough data | 9.6 (26 reviews) | 
| **Pipeline & Deal Management** | Not enough data | 9.6 (12 reviews) | 
| **Customer Data Capture** | 10.0 (5 reviews) | 9.4 (34 reviews) | 

---
## Categories
**Shared Categories (7):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (10):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)



---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Small-Business** | 20.5% | 12.9% | 
| **Mid-Market** | 46.0% | 69.4% | 
| **Enterprise** | 33.4% | 17.7% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.5%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13856 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9677 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2937 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (300 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)

### Alternatives to Gong

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.3/5 stars (982 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9677 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (929 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (577 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13856 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-gong)