# Agentforce Sales (formerly Salesforce Sales Cloud) vs Freshsales Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Freshsales. Users appreciate its comprehensive CRM capabilities, which streamline sales processes and enhance pipeline visibility, making it a preferred choice for larger teams.
- **Users say** that Freshsales shines in its ease of use and quick setup, with many finding the interface straightforward and intuitive. This is particularly beneficial for small businesses or individual users who need a simple solution without extensive training.
- **According to verified reviews** , Agentforce Sales is praised for its robust AI-driven features, which help automate repetitive tasks and maintain consistent engagement with prospects. Users highlight how these capabilities have improved their sales cycles and reporting efficiency.
- **Reviewers mention** that while Freshsales offers a customizable sales pipeline that adapts well to various business needs, it may lack some of the advanced functionalities found in Agentforce Sales, which can be a drawback for users looking for more comprehensive tools.
- **G2 reviewers note** that Agentforce Sales has a wealth of integrations and reporting features that enhance its usability for mid-market companies, allowing for seamless data management and visibility across sales activities, which is often highlighted as a key advantage.
- **Users express** that while Freshsales provides solid support and user experience, it may not match the depth of features available in Agentforce Sales, particularly for teams that require extensive analytics and pipeline management tools to drive their sales strategies.



---
## Frequently Asked Questions

### What is the difference between Agentforce Sales vs Freshsales?

Freshsales stands out for its higher Ease of Use and Setup scores, while Agentforce Sales is favored for its advanced social collaboration features and broader enterprise adoption.

| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | [Freshsales](https://www.g2.com/products/freshsales/reviews) |
| --- | --- |
| 4.4/5 (25,875 reviews) | 4.5/5 (1,236 reviews) |
| Mid-Market | Small-Business |
| 7.8 | 8.7 |
| 8.1 | 8.8 |
| Social Collaboration Features | Ease of Use (103 all-time mentions) |



### How do the pricing models of Agentforce Sales and Freshsales compare?

Freshsales is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Agentforce Sales:** Reviewers note that licensing and add-on features can become expensive as organizations scale, and high implementation costs are a common trade-off.
- **Freshsales:** Reviewers consistently highlight Freshsales as cost-effective and affordable, with several citing it as cheaper than HubSpot and Agentforce Sales.
- **Switching Reason:** Recent reviews mention switching to Freshsales for its lower cost and to replace spreadsheet-based tracking with a more affordable CRM solution.



### What are the best alternatives to Agentforce Sales and Freshsales?

The top 3 alternatives to Agentforce Sales and Freshsales are Clari, Salesloft, and HubSpot Sales Hub.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | Mid-Market | High licensing and implementation costs noted | Social Collaboration Features |
| [Freshsales](https://www.g2.com/products/freshsales/reviews) | 4.5/5 (1,236 reviews) | Small-Business | Cost-effective, affordable, cheaper than competitors | Ease of Use (103 all-time mentions) |
| [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | — | — |
| [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4,287 reviews) | Mid-Market | — | — |
| [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | — |



### Which CRM features should I prioritize when comparing Agentforce Sales and Freshsales?

Buyers comparing Agentforce Sales and Freshsales should prioritize Reporting, Ease of Use, Integrations, Automation, and Customization.

- **Reporting:** Reporting is the most frequently mentioned feature; Agentforce Sales is praised for customizable dashboards and real-time analytics, while Freshsales receives positive feedback for built-in reporting but is noted for limited flexibility (all-time mentions: 38 for Freshsales).
- **Ease of Use:** Freshsales leads with an Ease of Use score of 9.0 and 103 all-time mentions, compared to Agentforce Sales at 8.2.
- **Integrations:** Agentforce Sales is cited for strong integration with Salesforce ecosystem and tools like Jira and Google Workspace; Freshsales has 35 all-time mentions for integrations but reviewers note limited third-party options.
- **Automation:** Agentforce Sales is highlighted for AI-powered automation and workflow capabilities; Freshsales is praised for automation features but with 25 all-time mentions, reviewers note some limitations compared to competitors.
- **Customization:** Freshsales receives 30 all-time mentions for customization, while Agentforce Sales is frequently described as highly customizable but with a steeper learning curve.



### What are the pros and cons of Agentforce Sales vs Freshsales?

Agentforce Sales is recognized for its advanced automation and customization, while Freshsales is praised for its ease of use and affordability.

- **Agentforce Sales strengths:** Advanced AI-powered automation, highly customizable workflows, strong integration with Salesforce ecosystem, robust reporting and dashboards, and centralized customer data.
- **Agentforce Sales trade-offs:** Steep learning curve, high licensing and implementation costs, complexity for new users, and performance slowdowns in highly customized environments.
- **Freshsales strengths:** Ease of use (103 all-time mentions), cost-effectiveness, intuitive interface (41 all-time mentions), easy setup (32 all-time mentions), and helpful customer support (50 all-time mentions).
- **Freshsales trade-offs:** Limited advanced features (47 all-time mentions for missing features), less flexible reporting, fewer third-party integrations, and some advanced functionalities only available in higher-tier plans.



### Is Agentforce Sales or Freshsales better for small businesses?

Freshsales is the better fit for small businesses, with a larger small-business segment and consistently positive sentiment from small-business reviewers.

- **Agentforce Sales:** Largest segment is Mid-Market; reviewers note complexity and higher costs as challenges for smaller organizations.
- **Freshsales:** Largest segment is Small-Business; reviewers highlight ease of use, affordability, and quick setup as key benefits for small teams.



### Which CRM platform has better integrations?

Agentforce Sales is favored for integrations, especially with Salesforce ecosystem tools, while Freshsales receives positive but more limited integration feedback.

- **Agentforce Sales:** Reviewers frequently mention integrations with Jira and Google Workspace, and highlight strong integration with other Salesforce products.
- **Freshsales:** 35 all-time mentions for integrations, with reviewers noting easy integration with other apps but also citing limited third-party options and reliance on additional tools like Zapier for some connections.



### How do Agentforce Sales and Freshsales compare on customer support?

Freshsales leads Agentforce Sales on Quality of Support by 0.7 points, a material difference in reviewer satisfaction.

- **Agentforce Sales:** Reviewers describe support as helpful during onboarding and customization, but note that advanced issues and ongoing maintenance can require significant administrative effort.
- **Freshsales:** Reviewers consistently praise customer support for responsiveness and helpfulness (50 all-time mentions), with several citing fast replies and effective assistance during setup and daily use.



### Which is easier to implement, Agentforce Sales or Freshsales?

Freshsales is easier to implement, with a 0.9-point lead in Ease of Setup and higher Ease of Admin scores.

- **Agentforce Sales:** Reviewers report that setup can be complex and time-consuming, especially for advanced customizations and integrations, often requiring dedicated administrators or consultants.
- **Freshsales:** Reviewers highlight quick and straightforward setup, with many noting that onboarding is easy even for first-time CRM users and small teams.



### Which product has better Reporting?

Agentforce Sales is favored for Reporting, with reviewers citing more advanced and customizable reporting features.

- **Agentforce Sales:** Reviewers highlight customizable dashboards, real-time analytics, and robust reporting tools; Meets Requirements score is 8.8.
- **Freshsales:** Reviewers note built-in reporting and analytics as useful, but mention limited flexibility and basic dashboards; Meets Requirements score is 8.7, and reporting and dashboard limitations are cited in 38 all-time mentions.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 27,561 | 1,237 | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (2065 reviews)
- Features (1726 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14305 reviews) | 8.7 (1047 reviews) | 
  | **Ease of Use** | 8.2 (19554 reviews) | 9.0 (1061 reviews) | 
  | **Ease of Setup** | 7.8 (10452 reviews) | 8.7 (567 reviews) | 
  | **Ease of Admin** | 7.9 (4570 reviews) | 8.9 (535 reviews) | 
  | **Quality of Support** | 8.1 (12503 reviews) | 8.8 (1016 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4536 reviews) | 9.0 (529 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13887 reviews) | 9.3 (1040 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 12718 |
| **Freshsales** | 8.4/10 | 829 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9914 reviews) ✓ Verified | 8.9 (718 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6415 reviews) ✓ Verified | 8.3 (416 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.8 (9862 reviews) ✓ Verified | 8.8 (709 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (9705 reviews) ✓ Verified | 8.5 (706 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (7344 reviews) ✓ Verified | 8.3 (505 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (7643 reviews) ✓ Verified | 8.6 (336 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (6776 reviews) ✓ Verified | 8.2 (481 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (6707 reviews) ✓ Verified | 8.1 (467 reviews) | 
| **Customer Contract Management** | 8.3 (7428 reviews) ✓ Verified | 8.4 (509 reviews) ✓ Verified | 
| **Contract/License Management** | 9.3 (7 reviews) | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Email Marketing** | 8.0 (6689 reviews) ✓ Verified | 8.5 (548 reviews) | 
| **Campaign Management** | 8.1 (7015 reviews) ✓ Verified | 8.5 (521 reviews) | 
| **Lead Management** | 8.5 (8284 reviews) ✓ Verified | 8.9 (631 reviews) | 
| **Marketing ROI Analytics** | 7.9 (5431 reviews) | 7.9 (114 reviews) | 
| **Email Management** | 8.3 (5 reviews) | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | 9.6 (21 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Case Management** | 8.3 (6857 reviews) ✓ Verified | 8.5 (532 reviews) | 
| **Customer Support Portal** | 8.1 (6385 reviews) ✓ Verified | 8.6 (540 reviews) | 
| **Knowledge Base** | 8.2 (6799 reviews) ✓ Verified | 8.6 (546 reviews) | 
| **Call Center Features** | 8.0 (5503 reviews) ✓ Verified | 8.2 (457 reviews) | 
| **Support Analytics** | 8.2 (5986 reviews) ✓ Verified | 8.5 (477 reviews) | 
| **Workflow Management** | 9.7 (63 reviews) | Not enough data | 
| **Opportunity Management** | 9.9 (41 reviews) | Not enough data | 
| **Sales Pipeline Management** | 9.7 (139 reviews) | Not enough data | 
| **Reporting/Analytics** | 9.3 (206 reviews) | Not enough data | 
| **Calendar Management** | 9.4 (9 reviews) | Not enough data | 
| **Pipeline Management** | 9.6 (109 reviews) | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | 9.7 (16 reviews) | Not enough data | 
| **Visual Analytics** | 9.6 (14 reviews) | Not enough data | 
| **Template Management** | 7.3 (5 reviews) | Not enough data | 
| **Predictive Analytics** | 9.3 (35 reviews) | Not enough data | 
| **Document Management** | 10.0 (6 reviews) | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | 8.0 (5 reviews) | Not enough data | 
| **Field Sales Management** | 8.6 (7 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Reporting** | 8.5 (9210 reviews) ✓ Verified | 8.4 (631 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (9289 reviews) ✓ Verified | 8.6 (663 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (7578 reviews) ✓ Verified | 8.3 (507 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5644 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | 8.2 (207 reviews) ✓ Verified | 
| **Mobile User Support** | 7.7 (6119 reviews) ✓ Verified | 8.3 (330 reviews) ✓ Verified | 
| **Third-Party Integrations** | 7.8 (46 reviews) | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customization** | 8.5 (4030 reviews) ✓ Verified | 8.4 (404 reviews) ✓ Verified | 
| **Workflow Capability** | 8.6 (4007 reviews) ✓ Verified | 8.5 (395 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (3709 reviews) ✓ Verified | 8.7 (413 reviews) ✓ Verified | 
| **Internationalization** | 8.4 (2912 reviews) ✓ Verified | 8.3 (314 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.5 (3206 reviews) ✓ Verified | 7.7 (258 reviews) | 
| **Document & Content Mgmt.** | 8.1 (3218 reviews) ✓ Verified | 8.0 (301 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.7 (3913 reviews) ✓ Verified | 8.8 (413 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (3037 reviews) | 8.0 (285 reviews) ✓ Verified | 
| **Mobile Access** | 7.6 (31 reviews) | Not enough data | 
| **Lead Generation** | 9.9 (132 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2632 reviews) ✓ Verified | 8.4 (375 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (3233 reviews) ✓ Verified | 8.3 (332 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (2954 reviews) ✓ Verified | 7.9 (298 reviews) ✓ Verified | 
| **Third-Party Integration** | 8.1 (174 reviews) | Not enough data | 
| **Internal Chat Integration** | 9.0 (10 reviews) | Not enough data | 
| **Collaboration Tools** | 9.9 (40 reviews) | Not enough data | 
| **Prospecting Tools** | 10.0 (20 reviews) | Not enough data | 
| **Real-Time Data** | 10.0 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Generation** | 7.7 (943 reviews) | 7.6 (85 reviews) | 
| **Generative AI** | 8.3 (105 reviews) | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (389 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (266 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (307 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (241 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (273 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (309 reviews) | Not enough data | 
| **Decision Making** | 8.3 (281 reviews) | Not enough data | 
| **Calendar/Reminder System** | 9.0 (5 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Search/Filter** | 8.6 (52 reviews) | Not enough data | 
| **Alerts/Notifications** | 7.1 (8 reviews) | Not enough data | 
| **Data Import/Export** | 7.0 (5 reviews) | Not enough data | 
| **Lead Capture** | 10.0 (6 reviews) | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | 9.6 (26 reviews) | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | 10.0 (5 reviews) | Not enough data | 
| **Customizable Fields** | 7.1 (12 reviews) | Not enough data | 
| **Role-Based Permissions** | 7.1 (14 reviews) | Not enough data | 
| **Interaction Tracking** | 9.6 (27 reviews) | Not enough data | 
| **CRM** | 10.0 (34 reviews) | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | 8.9 (55 reviews) | Not enough data | 
| **Contact Database** | 9.8 (20 reviews) | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | 9.3 (7 reviews) | Not enough data | 
| **Multi-Channel Communication** | 10.0 (5 reviews) | Not enough data | 
| **Lead Qualification** | 9.8 (14 reviews) | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | 8.8 (8 reviews) | Not enough data | 
| **Customer Journey Mapping** | 9.1 (9 reviews) | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | 9.1 (17 reviews) | Not enough data | 
| **Data Security** | 8.1 (25 reviews) | Not enough data | 
| **Customizable Reports** | 6.1 (20 reviews) | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | 10.0 (17 reviews) | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | 9.4 (13 reviews) | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | 9.5 (7 reviews) | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | 9.6 (26 reviews) | Not enough data | 
| **Web-based Deployment** | 9.4 (6 reviews) | Not enough data | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | 9.5 (10 reviews) | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | 7.6 (12 reviews) | Not enough data | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | 10.0 (5 reviews) | Not enough data | 
| **For Small Businesses** | 8.0 (5 reviews) | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | 8.6 (6 reviews) | Not enough data | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | 7.6 (15 reviews) | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | 10.0 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Workflow Automation** | 9.8 (276 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.3 (12 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.2 (11 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (9 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (11 reviews) | 

#### Online Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.0 (8 reviews) | 
| **Dynamic Content** | Not enough data | 8.5 (8 reviews) | 
| **A/B Testing** | Not enough data | 8.1 (12 reviews) | 
| **Mobile Optimized** | Not enough data | 9.4 (9 reviews) | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Multivariate Testing** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.9 (9 reviews) | 
| **Data Quality Management** | Not enough data | 8.5 (8 reviews) | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.5 (9 reviews) | 
| **Lead Nurturing** | Not enough data | 8.9 (9 reviews) | 
| **Email Tracking** | Not enough data | 8.9 (11 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 9.2 (10 reviews) | 
| **CRM Lead Integration** | Not enough data | 8.7 (9 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Social Marketing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Search Marketing** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **Website Visitor Tracking** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Program Management** | Not enough data | 9.2 (6 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.8 (7 reviews) | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 

#### Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | 9.3 (5 reviews) | 
| **Social Media Advertising** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (10 reviews) | 
| **Web Analytics** | Not enough data | 8.5 (11 reviews) | 
| **ROI Analytics** | Not enough data | 8.6 (7 reviews) | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 
| **Behavior Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Sales Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customization ** | Not enough data | 9.0 (5 reviews) | 
| **Workflow Capability** | Not enough data | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (6 reviews) | 
| **Internationalization** | Not enough data | 9.3 (5 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.1 (6 reviews) | 
| **Output Document Generation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **List Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.6 (7 reviews) | 
| **Integration APIs** | Not enough data | 8.3 (6 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 9.0 (5 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Social Promotion** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mass Texting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Campaign Scheduling** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Marketing Calendar** | Not enough data | Not enough data | 
| **Customizable CTAs** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Marketing Reports** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Interactive Reports** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 
| **Natural Language Search** | Not enough data | Not enough data | 
| **Visual Discovery** | Not enough data | Not enough data | 
| **Data Blending** | Not enough data | Not enough data | 
| **Data Blending** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customizable Branding** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Ad hoc Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Publishing/Sharing** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Strategic Planning** | Not enough data | Not enough data | 
| **Self Service Data Preparation** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Data Mapping** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Trend/Problem Indicators** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Profitability Analysis** | Not enough data | Not enough data | 
| **OLAP** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Data Mining** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Ad hoc Query** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Freshsales** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Geographic Maps** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 
| **Data Mapping** | Not enough data | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Predictive Analytics** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 
| **Demographic Data** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Trade Area Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customizable Reports** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Ad hoc Reporting** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Geocoding** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Behavioral Analytics** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Database Support** | Not enough data | Not enough data | 
| **2D/3D Designing** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Geofencing** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **CAD Tools** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.8/10 | 442 |
| **Freshsales** | 8.3/10 | 25 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | 8.1 (19 reviews) | 
| **Lead Qualification** | 8.8 (299 reviews) | 8.3 (19 reviews) | 
| **Lead Follow-up** | 8.8 (322 reviews) | 8.6 (20 reviews) | 
| **Meeting Scheduling ** | 8.6 (291 reviews) | 8.7 (18 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (359 reviews) | 8.6 (20 reviews) | 
| **Data Entry** | 8.8 (353 reviews) | 8.9 (19 reviews) | 
| **Integrations / APIs** | 8.9 (345 reviews) | 7.9 (19 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Sales Activity Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Coaching ** | 8.4 (288 reviews) | 7.9 (17 reviews) | 
| **Peformance Tracking** | 8.8 (309 reviews) | 8.3 (23 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (283 reviews) | 7.8 (20 reviews) | 
| **Sales Forecasting ** | 8.8 (303 reviews) | 8.8 (21 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.5 (126 reviews) | 8.3 (12 reviews) | 
| **AI Text Summarization** | 8.5 (126 reviews) | 7.9 (13 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 8.9 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (28 reviews) | Not enough data | 
| **Decision Making** | 9.3 (30 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Email Response Control** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **AI Writing Assistant** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sales Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Lead Engagement** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Omnichannel Outreach** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 639 |
| **Freshsales** | 8.5/10 | 276 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Task Management** | 8.7 (521 reviews) | 9.0 (236 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 8.5 (509 reviews) | 8.9 (244 reviews) ✓ Verified | 
| **Calls and Voice** | 8.1 (464 reviews) | 8.4 (182 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.1 (458 reviews) | 8.7 (182 reviews) ✓ Verified | 
| **CRM Integration** | 8.9 (525 reviews) | 8.9 (219 reviews) ✓ Verified | 
| **Calendar** | 8.4 (467 reviews) | 8.7 (69 reviews) | 
| **Shared Records** | 8.6 (480 reviews) | 8.8 (64 reviews) | 
| **Business Process Automation** | 10.0 (5 reviews) | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | 8.9 (206 reviews) ✓ Verified | 
| **Workflow Management** | 8.7 (504 reviews) | 8.9 (222 reviews) ✓ Verified | 
| **Workflow Performance** | 8.7 (498 reviews) | 8.9 (220 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | 8.7 (186 reviews) ✓ Verified | 
| **Gamification** | 7.8 (413 reviews) | 7.6 (57 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 8.4 (66 reviews) | 
| **Lead Scoring** | 8.4 (470 reviews) | 8.2 (69 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (425 reviews) | 8.3 (62 reviews) | 
| **Buyer Intelligence** | 8.0 (429 reviews) | 7.9 (63 reviews) | 
| **Machine Learning** | 7.8 (415 reviews) | 7.7 (59 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Generation** | 7.4 (267 reviews) | 8.2 (28 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (89 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (88 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (88 reviews) | Not enough data | 
| **Decision Making** | 8.5 (88 reviews) | Not enough data | 
| **Strategic Planning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 |
| **Freshsales** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (137 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (134 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (134 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (126 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 9.1 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 9.1 (15 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Keyword Filtering** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Playbooks** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Text Mining** | Not enough data | Not enough data | 
| **Trend/Problem Indicators** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 88 |
| **Freshsales** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Revenue History** | 8.7 (69 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (72 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.8 (72 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (65 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (69 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (60 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (60 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Calendar Sync** | 8.1 (66 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (64 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (61 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (68 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (58 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (65 reviews) | Not enough data | 
| **Account optimization** | 8.1 (66 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (62 reviews) | Not enough data | 
| **Rep Performance** | 8.3 (62 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (58 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (58 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (23 reviews) | Not enough data | 
| **Decision Making** | 8.4 (25 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 40 |
| **Freshsales** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Customer History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sales Forecasting** | Not enough data | Not enough data | 
| **Sales Activity Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | 8.6/10 | 17 |

#### Customization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.2 (16 reviews) | 
| **Conditional Logic** | Not enough data | 8.4 (15 reviews) | 
| **Multi-page Forms** | Not enough data | 8.6 (13 reviews) | 
| **Design** | Not enough data | 8.3 (14 reviews) | 
| **Forms Creation & Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.7 (14 reviews) | 
| **Offline Capability** | Not enough data | 8.2 (11 reviews) | 
| **Notifications** | Not enough data | 8.9 (14 reviews) | 
| **Payments** | Not enough data | 8.5 (11 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (13 reviews) | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Autofill** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Convert to PDF** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Media Library** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 186 |
| **Freshsales** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **MS Teams Integration** | 8.1 (159 reviews) | Not enough data | 
| **Email Integration** | 8.6 (161 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (160 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (159 reviews) | Not enough data | 
| **Salesforce Integration** | 8.9 (164 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Custom Booking Page** | 8.1 (154 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (158 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (157 reviews) | Not enough data | 
| **Online Booking** | Not enough data | Not enough data | 
| **Room Booking** | Not enough data | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Set Working Hours** | 8.4 (158 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (158 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (160 reviews) | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (35 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (36 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Task Scheduling** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Shift Swapping** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Real-time Scheduling** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Resource Scheduling** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Absence Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Class Scheduling** | Not enough data | Not enough data | 
| **Employee Scheduling** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Booking Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Group Scheduling** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Time Zone Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 203 |
| **Freshsales** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (163 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (171 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (171 reviews) | Not enough data | 
| **Integrations** | 8.8 (169 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (58 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (56 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Screen Activity Recording** | Not enough data | Not enough data | 
| **Site Search Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Funnel Analysis** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Pageview Tracking** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Visualization** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Time on Site Tracking** | Not enough data | Not enough data | 
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **User Interaction Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Multiple Site Management** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 519 |
| **Freshsales** | 8.7/10 | 58 |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (56 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (55 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (56 reviews) | Not enough data | 
| **Decision Making** | 8.2 (57 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Opportunity** | 8.9 (455 reviews) | 8.8 (50 reviews) | 
| **Lead Assignment** | 8.9 (461 reviews) | 9.0 (51 reviews) | 
| **Pipeline Acceleration** | 8.6 (436 reviews) | 8.6 (50 reviews) | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Management** | 8.9 (465 reviews) | 8.9 (51 reviews) | 
| **Scoring/Ranking** | 8.6 (455 reviews) | 8.5 (53 reviews) | 
| **Lead Context** | 8.6 (432 reviews) | 8.7 (50 reviews) | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Conversion Viability** | 8.5 (419 reviews) | 8.7 (49 reviews) | 
| **Workflow** | 8.6 (441 reviews) | 9.0 (51 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Synchronization** | 8.6 (431 reviews) | 8.5 (49 reviews) | 
| **Analysis** | 8.6 (432 reviews) | 8.7 (51 reviews) | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Demographic/Firmographic Data** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Web Forms** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Sales Forecasting** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Data Enrichment** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 689 |
| **Freshsales** | 8.5/10 | 38 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (69 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Badges** | 8.2 (432 reviews) | 8.5 (28 reviews) | 
| **Triggers** | 8.4 (495 reviews) | 8.6 (29 reviews) | 
| **Commission Calculator** | 8.0 (430 reviews) | 7.9 (28 reviews) | 
| **Leaderboards** | 8.5 (507 reviews) | 8.3 (30 reviews) | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Profiles** | 8.6 (477 reviews) | 8.8 (32 reviews) | 
| **Custom Reports** | 8.8 (555 reviews) | 8.6 (33 reviews) | 
| **Dashboards** | 8.9 (589 reviews) | 8.6 (34 reviews) | 
| **Goal Setting/Tracking** | 8.6 (531 reviews) | 8.4 (31 reviews) | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Third-Party Integrations** | 8.7 (561 reviews) | 8.5 (32 reviews) | 
| **Employee Structure** | 8.5 (522 reviews) | 8.4 (29 reviews) | 
| **Behavior Monitoring** | 8.3 (503 reviews) | 8.4 (28 reviews) | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Ongoing Performance Tracking** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Quota Planning** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Rewards Points** | Not enough data | Not enough data | 
| **Organizational Charting** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **Performance Appraisal** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Sales Onboarding & Training** | Not enough data | Not enough data | 
| **Employee Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Product Catalog** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Activity/News Feed** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Freshsales** | 8.7/10 | 289 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (61 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (59 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (61 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | 
| **Decision Making** | 8.4 (62 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | 8.9 (223 reviews) | 
| **Link Activity** | 8.4 (576 reviews) | 8.8 (216 reviews) | 
| **Attachment Activity** | 8.3 (590 reviews) | 8.2 (50 reviews) | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Email Platform Integration** | 8.7 (624 reviews) | 9.0 (232 reviews) | 
| **Email Scheduling** | 8.5 (592 reviews) | 9.2 (238 reviews) | 
| **Real-Time Notifications** | 8.5 (625 reviews) | 8.9 (244 reviews) | 
| **Email Categorization** | 8.3 (570 reviews) | 8.6 (219 reviews) | 
| **Templates** | 8.4 (598 reviews) | 8.9 (240 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | 7.7 (32 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Click Tracking** | Not enough data | Not enough data | 
| **Subscription Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Mailing List Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1210 |
| **Freshsales** | 8.2/10 | 103 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (78 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (80 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (78 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (79 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Data Sourcing** | 8.5 (967 reviews) | 8.1 (84 reviews) | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | 8.4 (84 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (899 reviews) | 8.2 (78 reviews) | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | 8.4 (89 reviews) | 
| **Data Segmentation** | 8.6 (960 reviews) | 8.3 (84 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Lead Scoring** | 8.4 (946 reviews) | 8.1 (85 reviews) | 
| **Opportunity Scoring** | 8.6 (961 reviews) | 8.2 (83 reviews) | 
| **Risk Analysis** | 8.1 (853 reviews) | 8.0 (78 reviews) | 
| **Live Forecasting** | 8.3 (893 reviews) | 7.6 (80 reviews) | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Correlation Analysis** | Not enough data | Not enough data | 
| **Competitive Analysis** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (983 reviews) | 8.4 (89 reviews) | 
| **Sales Gamification** | 8.1 (853 reviews) | 7.8 (79 reviews) | 
| **Account-Based Analytics** | 8.6 (977 reviews) | 8.3 (84 reviews) | 
| **Activity Tracking** | 8.8 (1046 reviews) | 8.7 (89 reviews) | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Modeling & Simulation** | Not enough data | Not enough data | 
| **Exception Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **"What If" Scenarios** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Graphical Data Presentation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Business Process Control** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 222 |
| **Freshsales** | 9.0/10 | 191 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (39 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (40 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Record Calls** | 8.5 (186 reviews) | 8.8 (137 reviews) | 
| **Generate Location** | 8.4 (177 reviews) | 8.8 (120 reviews) | 
| **Call Types** | 8.7 (186 reviews) | 8.7 (130 reviews) | 
| **Click-to-Call** | 8.7 (184 reviews) | 9.1 (146 reviews) | 
| **Auto Dialer** | 8.6 (45 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Personalization** | 8.8 (177 reviews) | 9.0 (151 reviews) | 
| **Information Locater** | 8.7 (180 reviews) | 9.0 (137 reviews) | 
| **Record Prospect Data** | 8.7 (182 reviews) | 9.0 (143 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Notes** | 9.1 (190 reviews) | 9.1 (165 reviews) | 
| **Daily Summary** | 8.9 (183 reviews) | 9.1 (142 reviews) | 
| **Automated Voicemails** | 8.3 (179 reviews) | 8.9 (123 reviews) | 
| **Automated Emails** | 8.5 (189 reviews) | 9.0 (145 reviews) | 
| **Sorts Prospects** | 8.4 (183 reviews) | 9.0 (141 reviews) | 
| **Automated Note Taking** | 8.7 (39 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Meeting Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Knowledge Base** | 8.8 (254 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (246 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Review** | 8.7 (235 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **AI Text Summarization** | 7.6 (69 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Built-in Course Authoring** | Not enough data | Not enough data | 
| **Learning Paths/Tracks** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Learning Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 445 |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (31 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Content Import** | 8.3 (349 reviews) | Not enough data | 
| **Content Creation** | 8.1 (339 reviews) | Not enough data | 
| **Templates** | 8.2 (325 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (315 reviews) | Not enough data | 
| **Content Library** | 8.3 (332 reviews) | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Reporting** | 8.7 (344 reviews) | Not enough data | 
| **Alerts** | 8.4 (342 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (224 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (348 reviews) | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Sales Training ** | 8.3 (25 reviews) | Not enough data | 
| **Sales Coaching** | 8.3 (25 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (25 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (25 reviews) | Not enough data | 
| **AI and Automation** | 8.1 (25 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.6 (24 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Audio/Video Recording** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **Audio File Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Sales Planning** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Microlearning** | Not enough data | Not enough data | 
| **Content Sharing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (8):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (9):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Freshsales (3):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | 
|---|---|---|
| **Small-Business** | 20.5% | 67.7% | 
| **Mid-Market** | 45.7% | 27.0% | 
| **Enterprise** | 33.7% | 5.4% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.1%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 7.0%
- **Marketing and Advertising:** 4.8%
- **Non-Profit Organization Management:** 3.0%
- **Internet:** 3.0%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.7%
- **Consulting:** 2.5%
- **Education Management:** 2.3%
- **Other:** 46.9%

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.7%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (9886 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14342 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9839 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3642 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2951 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6728 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (227 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2104 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1459 reviews)

### Alternatives to Freshsales

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14342 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2951 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14801 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1459 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3642 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.6/5 stars (124 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (5036 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2104 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 8 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales)