# Agentforce Sales (formerly Salesforce Sales Cloud) vs folk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to folk. Users appreciate its comprehensive CRM capabilities, which streamline sales processes and enhance pipeline visibility, making it a preferred choice for larger teams.
- **Users say** that folk shines in its simplicity and intuitive design, allowing for quick access to essential data. Reviewers highlight features like lead sequencing and contact enrichment, which are particularly beneficial for small businesses looking to manage their outbound campaigns effectively.
- **According to verified reviews** , Agentforce Sales offers robust reporting and dashboard functionalities that help users maintain organized sales processes. Recent feedback emphasizes how it integrates seamlessly with Salesforce reports, providing valuable insights for sales teams.
- **Reviewers mention** that while folk is praised for its flexibility in customizing fields and sales stages, it may lack the depth of features found in Agentforce Sales. Users appreciate the ease of making adjustments in folk, but some feel it doesn't match the comprehensive tools available in Agentforce Sales.
- **G2 reviewers highlight** the quality of support provided by folk, noting its high ratings in customer service. Users feel supported and valued, which is crucial for small businesses that may require more hands-on assistance during their CRM journey.
- **Users report** that Agentforce Sales has a more complex setup process compared to folk, which is often seen as more user-friendly. While Agentforce Sales offers powerful features, some users find the initial implementation to be a bit challenging, contrasting with folk's straightforward onboarding experience.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 25,842 | 331 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (96.9% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Starting at $30.00 1 Users Per Year | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Limitations (1412 reviews)
- Limited Features (1126 reviews)

### folk

Pros:
- Ease of Use (36 reviews)
- Simple (25 reviews)

Cons:
- Missing Features (19 reviews)
- Limited Features (12 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14206 reviews) | 8.4 (323 reviews) | 
  | **Ease of Use** | 8.2 (18220 reviews) | 9.0 (325 reviews) | 
  | **Ease of Setup** | 7.8 (9155 reviews) | 8.9 (275 reviews) | 
  | **Ease of Admin** | 7.9 (4498 reviews) | 8.7 (111 reviews) | 
  | **Quality of Support** | 8.1 (12406 reviews) | 9.1 (274 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4465 reviews) | 8.9 (106 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13825 reviews) | 9.6 (317 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### folk

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $30.00 1 Users Per Year

Key Features:
- Pipeline management
- Email campaigns 
- Enrichment

[Browse all 2 editions](https://www.g2.com/products/folk-folk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11201 |
| **folk** | 7.4/10 | 291 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9640 reviews) ✓ Verified | 8.6 (269 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6401 reviews) ✓ Verified | 7.8 (241 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9370 reviews) ✓ Verified | 8.4 (253 reviews) | 
| **Task / Activity Management** | 8.3 (9566 reviews) ✓ Verified | 7.4 (250 reviews) | 
| **Territory & Quota Management** | 8.0 (7326 reviews) ✓ Verified | Feature Not Available | 
| **Desktop Integration** | 8.2 (7631 reviews) ✓ Verified | 8.3 (252 reviews) | 
| **Product & Price List Management** | 8.0 (6766 reviews) ✓ Verified | Feature Not Available | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | Feature Not Available | 
| **Customer Contract Management** | 8.3 (7419 reviews) ✓ Verified | 7.1 (231 reviews) | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Email Marketing** | 8.0 (6680 reviews) ✓ Verified | 7.7 (239 reviews) | 
| **Campaign Management** | 8.1 (7000 reviews) ✓ Verified | 7.4 (231 reviews) | 
| **Lead Management** | 8.5 (8150 reviews) ✓ Verified | 8.5 (248 reviews) | 
| **Marketing ROI Analytics** | 7.9 (5428 reviews) | Feature Not Available | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | Feature Not Available | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | Feature Not Available | 
| **Knowledge Base** | 8.2 (6792 reviews) ✓ Verified | Feature Not Available | 
| **Call Center Features** | 8.0 (5498 reviews) ✓ Verified | Feature Not Available | 
| **Support Analytics** | 8.2 (5988 reviews) ✓ Verified | Feature Not Available | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Reporting** | 8.5 (9060 reviews) ✓ Verified | 6.7 (68 reviews) | 
| **Dashboards** | 8.5 (9220 reviews) ✓ Verified | 7.1 (68 reviews) | 
| **Forecasting** | 8.2 (7488 reviews) ✓ Verified | Feature Not Available | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5633 reviews) ✓ Verified | 7.2 (228 reviews) | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | 7.7 (238 reviews) | 
| **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | 6.9 (64 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Customization** | 8.5 (3706 reviews) ✓ Verified | 7.9 (244 reviews) | 
| **Workflow Capability** | 8.5 (3711 reviews) ✓ Verified | 7.9 (241 reviews) | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | 8.0 (238 reviews) | 
| **Internationalization** | 8.4 (2905 reviews) ✓ Verified | Feature Not Available | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | Feature Not Available | 
| **Document & Content Mgmt.** | 8.1 (3205 reviews) ✓ Verified | Feature Not Available | 
| **Performance and Reliability** | 8.7 (3696 reviews) ✓ Verified | 8.6 (243 reviews) | 
| **Output Document Generation** | 8.1 (3032 reviews) | Feature Not Available | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | 8.5 (230 reviews) | 
| **Integration APIs** | 8.5 (3114 reviews) ✓ Verified | 7.5 (224 reviews) | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **AI Text Generation** | 7.6 (904 reviews) | 7.0 (209 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (304 reviews) | 6.2 (18 reviews) | 
| **Multi-step Planning** | 8.0 (254 reviews) | 6.7 (17 reviews) | 
| **Cross-system Integration** | 8.4 (281 reviews) | 6.6 (16 reviews) | 
| **Adaptive Learning** | 8.1 (238 reviews) | 6.2 (15 reviews) | 
| **Natural Language Interaction** | 8.1 (244 reviews) | 6.6 (16 reviews) | 
| **Proactive Assistance** | 8.3 (269 reviews) | 6.0 (15 reviews) | 
| **Decision Making** | 8.3 (267 reviews) | 6.4 (16 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **folk** | 6.9/10 | 109 |

#### Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | 7.8 (102 reviews) | 
| **Manage Email Lists** | Not enough data | 8.3 (103 reviews) | 
| **High-Volume Sending** | Not enough data | 7.9 (99 reviews) | 
| **Building and Personalizing Emails** | Not enough data | 8.4 (99 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.2 (100 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (98 reviews) | 
| **Automated Email Responses** | Not enough data | 7.6 (98 reviews) | 
| **Multi-user Account** | Not enough data | 7.8 (97 reviews) | 
| **Surveys** | Not enough data | 6.7 (91 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **A/B Testing** | Not enough data | 6.5 (96 reviews) | 
| **Basic Reporting** | Not enough data | 7.3 (93 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (57 reviews) | 
| **AI Text Summarization** | Not enough data | 6.9 (54 reviews) | 

#### Agentic AI - Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.0 (6 reviews) | 
| **Autonomous Task Execution** | Not enough data | 5.0 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 4.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 4.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 4.7 (5 reviews) | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.2 (102 reviews) | 
| **Integration APIs** | Not enough data | 7.2 (99 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 6.9 (97 reviews) | 
| **CRM Integration** | Not enough data | 7.7 (98 reviews) | 
| **Social Media Integration** | Not enough data | 7.0 (98 reviews) | 
| **E-Commerce Integration** | Not enough data | 6.4 (94 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **folk** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **folk** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **folk** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **folk** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (297 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | 
| **Data Entry** | 8.8 (348 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 620 |
| **folk** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Task Management** | 8.7 (520 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (509 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (464 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (458 reviews) | Not enough data | 
| **CRM Integration** | 8.8 (523 reviews) | Not enough data | 
| **Calendar** | 8.4 (466 reviews) | Not enough data | 
| **Shared Records** | 8.6 (479 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (500 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (497 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (480 reviews) | Not enough data | 
| **Gamification** | 7.8 (413 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (469 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (425 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (429 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (414 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **AI Text Generation** | 7.4 (267 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (86 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (87 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (85 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (86 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (86 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (86 reviews) | Not enough data | 
| **Decision Making** | 8.5 (86 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **folk** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (14 reviews) | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |
| **folk** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **folk** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **folk** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | Not enough data | 
| **Email Integration** | 8.6 (160 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (159 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (158 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (161 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (157 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (156 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (157 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (159 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 198 |
| **folk** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Account Scoring** | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Territory Management** | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Quota Management** | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (54 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **folk** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (460 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (431 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.7 (440 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | Not enough data | 
| **Analysis** | 8.6 (431 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **folk** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **folk** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | Not enough data | 
| **Triggers** | 8.4 (494 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (428 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (506 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (554 reviews) | Not enough data | 
| **Dashboards** | 8.9 (587 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (530 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (501 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **folk** | 7.8/10 | 76 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (61 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (59 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (61 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | 
| **Decision Making** | 8.4 (62 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Open Rates** | 8.3 (568 reviews) | 8.1 (70 reviews) | 
| **Link Activity** | 8.4 (575 reviews) | 8.0 (69 reviews) | 
| **Attachment Activity** | 8.3 (589 reviews) | 7.6 (68 reviews) | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Email Platform Integration** | 8.7 (622 reviews) | 8.4 (69 reviews) | 
| **Email Scheduling** | 8.5 (591 reviews) | 7.3 (67 reviews) | 
| **Notifications** | 8.5 (624 reviews) | 7.9 (67 reviews) | 
| **Email Categorization** | 8.4 (569 reviews) | 7.4 (68 reviews) | 
| **Templates** | 8.4 (597 reviews) | 8.1 (68 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **AI Text Generation** | 7.5 (288 reviews) | 7.2 (41 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 |
| **folk** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (76 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (77 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (75 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (76 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Data Sourcing** | 8.5 (965 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (995 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (897 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1026 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (957 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Lead Scoring** | 8.4 (943 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (957 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (850 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (891 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (981 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (852 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (975 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1044 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **folk** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **folk** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **folk** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **folk** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (15):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to folk (2):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Email Marketing Software](https://www.g2.com/categories/email-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | folk | 
|---|---|---|
| **Small-Business** | 20.5% | 96.9% | 
| **Mid-Market** | 46.0% | 2.8% | 
| **Enterprise** | 33.4% | 0.3% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### folk

- **Consulting:** 10.8%
- **Marketing and Advertising:** 10.5%
- **Computer Software:** 10.2%
- **Venture Capital & Private Equity:** 6.5%
- **Financial Services:** 6.2%
- **Information Technology and Services:** 5.5%
- **Professional Training & Coaching:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Entertainment:** 2.5%
- **Non-Profit Organization Management:** 2.2%
- **Other:** 40.3%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13856 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9677 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2937 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6673 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (300 reviews)

### Alternatives to folk

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3081 reviews)
- [Attio](https://www.g2.com/products/attio/reviews) — 4.3/5 stars (524 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13856 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1201 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2937 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9677 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (841 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### folk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-folk-folk)