Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Close 
Featured Products
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$9.00 1 Seat Per Month
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,490)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansClose
Star Rating
(2,011)4.7 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Sales Cloud excels in overall user satisfaction, boasting a higher G2 Score compared to Close. Users appreciate its robust customization options, allowing them to tailor the platform to their specific sales processes, which enhances their day-to-day operations.
- Users say that Close shines in its user-friendly interface, with many highlighting its superior layout and ease of navigation. This makes it particularly appealing for those who may not be as tech-savvy, as it simplifies the process of managing customer interactions and workflows.
- Reviewers mention that Salesforce Sales Cloud offers powerful analytics capabilities, which help teams create reliable revenue forecasts and manage customer records effectively. This feature is often cited as a game-changer for businesses looking to optimize their sales strategies.
- According to verified reviews, Close's built-in AI features are praised for their ability to assist with workflow automation, making it easier for users to manage leads and follow-ups. This is particularly beneficial for users in smaller businesses who need efficient tools to streamline their processes.
- G2 reviewers highlight that while Salesforce Sales Cloud has a steeper learning curve, its comprehensive support and resources help users overcome initial challenges. Many users have noted that once they get past the setup phase, the platform becomes an invaluable tool for their sales teams.
- Users report that Close's focus on small businesses allows it to cater specifically to their needs, with features designed to help manage customer inquiries and track communications effectively. This targeted approach resonates well with users who require a straightforward solution without the complexity of larger systems.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Close
Solo
$9.00
1 Seat Per Month
Built for the individual who wants every lead, pipeline, and conversation in one place.
- 1 user included
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Close
Free Trial is available
Ratings
Meets Requirements
8.8
13,936
9.1
1,740
Ease of Use
8.2
17,925
9.2
1,781
Ease of Setup
7.8
8,877
9.0
1,118
Ease of Admin
7.9
4,476
9.0
566
Quality of Support
8.1
12,158
9.3
1,555
Has the product been a good partner in doing business?
8.4
4,439
9.3
561
Product Direction (% positive)
8.3
13,609
9.5
1,752
Features by Category
Sales Force Automation
8.8
9533
|
Verified
9.0
1354
|
Verified
8.3
6401
|
Verified
Feature Not Available
8.7
9259
|
Verified
9.0
1359
|
Verified
8.3
9492
|
Verified
9.0
1386
|
Verified
8.0
7324
|
Verified
8.3
1166
8.2
7617
|
Verified
9.1
1307
|
Verified
8.0
6763
|
Verified
8.4
1123
8.1
6663
|
Verified
8.3
1131
8.3
7414
|
Verified
8.4
1162
Marketing Automation
8.0
6676
|
Verified
8.7
1261
8.1
6994
|
Verified
8.5
1218
8.5
8063
|
Verified
9.2
1339
7.9
5429
8.2
1133
Customer Support
8.3
6830
|
Verified
8.7
1216
|
Verified
8.1
6389
|
Verified
8.7
1226
|
Verified
8.2
6789
|
Verified
8.7
1260
|
Verified
8.0
5499
|
Verified
8.7
1250
|
Verified
8.2
5993
|
Verified
8.6
1198
|
Verified
Reporting & Analytics
8.5
8987
|
Verified
8.7
1259
|
Verified
8.5
9159
|
Verified
8.8
1281
|
Verified
8.2
7456
|
Verified
8.2
1141
Mobile & Social
7.9
5622
|
Verified
8.2
1074
7.8
5249
|
Verified
7.9
1097
7.7
6104
|
Verified
8.2
1087
Platform
8.5
3610
|
Verified
8.7
1196
|
Verified
8.5
3613
|
Verified
8.8
1215
|
Verified
8.6
3626
|
Verified
8.9
1198
8.4
2897
|
Verified
8.5
1124
8.5
3173
|
Verified
8.0
1070
|
Verified
8.1
3190
|
Verified
8.4
1098
8.7
3610
|
Verified
9.1
1212
|
Verified
8.1
3027
8.4
1115
Integration
8.5
2602
|
Verified
8.8
1124
|
Verified
8.5
3068
|
Verified
8.7
1126
|
Verified
8.5
2895
|
Verified
8.5
1060
|
Verified
Generative AI
7.6
887
Feature Not Available
Agentic AI - CRM
7.8
248
8.5
82
7.9
246
8.5
80
8.2
247
8.6
80
8.0
240
8.5
81
8.0
238
8.7
81
8.0
241
8.8
80
8.1
243
8.7
80
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Not enough data
Analysis
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Reporting
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
7.9
133
8.8
296
8.6
133
8.8
316
9.0
140
8.6
291
8.6
134
Organization
9.0
353
9.2
136
8.8
344
8.9
133
8.8
339
8.9
133
Performance Analysis
8.4
285
8.2
127
8.8
307
8.9
134
Sales Analysis
8.4
284
8.3
134
8.8
301
8.6
134
Generative AI
8.5
126
8.4
82
8.4
126
8.7
82
Agentic AI - AI Sales Assistant
9.2
28
9.8
9
9.1
28
9.6
9
8.9
27
9.4
9
9.0
26
9.4
9
9.3
28
9.8
8
9.1
27
8.9
9
9.3
28
9.8
8
Integrated Workflows
8.7
522
9.1
220
8.5
515
9.1
223
8.1
469
9.0
215
8.1
464
8.7
212
8.8
526
9.0
217
8.4
472
9.0
221
8.6
484
8.9
220
Repeatability and Reportability
8.4
486
8.6
215
8.7
504
8.9
215
8.7
501
8.9
205
8.3
486
8.3
203
7.8
418
7.8
201
AI and Automation
8.5
465
8.2
194
8.4
473
8.1
197
8.3
429
8.2
190
8.0
433
7.9
198
7.8
415
7.8
196
Generative AI
7.4
270
8.0
197
Agentic AI - Sales Engagement
8.3
89
8.5
32
8.5
90
8.5
32
8.6
87
8.6
32
8.4
90
8.3
31
8.3
89
8.8
31
8.2
90
8.8
32
8.5
90
8.9
32
Dialing Options
Not enough data
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Agent Tools
Not enough data
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Automation
Not enough data
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Agentic AI - Auto Dialer
Not enough data
8.8
21
Not enough data
8.8
21
AI Capabilities - Auto Dialer
Not enough data
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Call Analytics
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Not enough data
Generative AI
8.2
58
Not enough data
Agentic AI - Conversation Intelligence
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
Text Messaging
Not enough data
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Agentic AI - SMS Marketing
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Channels
Not enough data
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Design
Not enough data
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Generative AI
Not enough data
8.3
103
Not enough data
8.8
102
Revenue Sourcing and Forecasting
8.6
65
Not enough data
8.5
66
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Not enough data
Account Management
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
Territory Mapping
8.8
37
Not enough data
8.7
35
Not enough data
8.5
35
Not enough data
Route Planning
9.0
34
Not enough data
9.1
36
Not enough data
9.2
37
Not enough data
Sales Performance Management
8.4
32
Not enough data
8.5
35
Not enough data
9.1
35
Not enough data
Presentation and Forms
8.1
31
Not enough data
8.4
34
Not enough data
8.6
34
Not enough data
Platform
Not enough data
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Generative AI
Not enough data
9.1
37
Workforce Management
Not enough data
9.3
38
Not enough data
9.1
37
Call Center Infrastructure (CCI)
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Administrative
Not enough data
9.7
40
Not enough data
9.2
39
Integrations
8.1
155
Not enough data
8.5
156
Not enough data
8.1
155
Not enough data
8.1
154
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
150
Not enough data
8.2
153
Not enough data
8.3
153
Not enough data
Automatic Rules & Configurations
8.4
154
Not enough data
8.3
154
Not enough data
8.0
155
Not enough data
Agentic AI - Business Scheduling
8.3
32
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
167
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
168
Not enough data
8.4
175
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Agentic AI - Lead Scoring
7.8
55
Not enough data
8.2
54
Not enough data
7.9
56
Not enough data
8.0
56
Not enough data
Attribution
8.9
452
Not enough data
8.9
456
Not enough data
8.6
435
Not enough data
Discovery
8.9
460
Not enough data
8.6
453
Not enough data
8.6
433
Not enough data
Management
8.5
421
Not enough data
8.6
442
Not enough data
Platform
8.6
432
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
75
Not enough data
8.6
74
Not enough data
8.5
76
Not enough data
Incentives
8.2
439
Not enough data
8.4
503
Not enough data
8.0
436
Not enough data
8.6
514
Not enough data
Personalization
8.6
485
Not enough data
8.8
561
Not enough data
8.9
594
Not enough data
8.6
536
Not enough data
Administrative
8.7
565
Not enough data
8.5
528
Not enough data
8.4
509
Not enough data
Agentic AI - Email Tracking
8.1
62
8.7
22
8.4
60
8.3
22
8.4
60
8.1
20
8.2
61
8.3
21
8.4
61
8.2
21
8.3
60
8.1
20
8.3
63
8.2
21
Analytics
8.3
567
8.6
488
8.4
576
Feature Not Available
8.3
590
Feature Not Available
Customizations
8.7
621
9.0
496
8.5
591
9.2
496
8.6
624
8.8
521
8.4
569
8.6
477
8.4
596
9.2
519
Generative AI
7.5
290
Feature Not Available
Agentic AI - Sales Analytics
8.3
80
9.0
17
8.6
79
8.9
17
8.3
79
8.8
16
8.3
79
9.0
17
8.3
79
8.4
17
Data Sourcing
8.5
967
8.5
163
8.7
998
8.7
163
8.3
901
8.5
163
8.7
1030
8.8
166
8.6
961
8.6
160
Predictive Analytics
8.4
946
8.6
160
8.6
960
8.7
160
8.1
855
8.3
155
8.3
895
8.4
158
Sales Management
8.7
984
9.1
161
8.1
858
8.3
157
8.6
981
8.8
156
8.8
1051
9.2
161
Agentic AI - Outbound Call Tracking
8.6
39
8.5
24
8.6
40
8.4
24
Calling
8.5
186
9.2
664
8.4
177
Feature Not Available
8.7
186
9.0
645
8.7
184
9.3
659
8.8
44
8.9
30
Contacts
8.8
177
8.8
655
8.7
180
8.7
618
8.7
182
9.0
653
Insights
9.1
189
9.3
676
8.9
183
9.0
630
8.3
179
8.7
592
8.5
189
9.0
652
8.4
183
8.8
631
8.7
39
9.0
28
Agentic AI - Sales Coaching
9.0
21
Not enough data
9.0
21
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
Training
8.8
258
Not enough data
8.8
250
Not enough data
8.5
209
Not enough data
8.5
244
Not enough data
Feedback
8.8
239
Not enough data
8.6
234
Not enough data
8.6
215
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
229
Not enough data
8.7
200
Not enough data
Generative AI
7.6
72
Not enough data
Agentic AI - Sales Enablement
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Not enough data
Content Management
8.3
353
Not enough data
8.1
344
Not enough data
8.2
330
Not enough data
8.5
319
Not enough data
8.3
337
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.4
225
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Close are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, and CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Lead Scoring, Sales Performance Management, and Revenue AI Platforms
Close is categorized as Customer Communications Management, SMS Marketing, Call Center Infrastructure (CCI), and Auto Dialer
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Marketing and Advertising
15.0%
Computer Software
8.7%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
How long does it take to generate a new integration?
2 Comments
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
how do I integrate WhatsApp?
2 Comments
KS
You can use Zapier or use API's to link them manually.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
