# Agentforce Sales (formerly Salesforce Sales Cloud) vs Cirrus Insight Comparison --- ## AI Generated Summary - **G2 reviewers report** that Agentforce Sales excels in providing a comprehensive CRM experience, with users highlighting its ability to improve pipeline visibility and automate repetitive tasks. This integration allows sales teams to maintain consistent engagement with prospects throughout the sales cycle. - **Users say** that Cirrus Insight is particularly beneficial for teams needing to track client communications, with one reviewer noting its real-time updates and seamless communication sync. This feature is essential for maintaining strong client relationships and ensuring no communication is missed. - **Reviewers mention** that Agentforce Sales offers a more organized approach to managing leads and customer interactions, with one user praising how everything is available in one place, reducing the need to switch between different tools. This centralization can significantly enhance productivity for sales teams. - **According to verified reviews** , Cirrus Insight provides excellent support during setup, with users commending the assistance they received from the support team. This level of customer service can make a significant difference for teams looking to implement new software quickly and effectively. - **G2 reviewers highlight** that Agentforce Sales has a higher overall satisfaction score, reflecting its robust features and user-friendly interface. Users appreciate its seamless integration with Salesforce, which enhances reporting and dashboard capabilities, making it a powerful tool for sales management. - **Users report** that while Cirrus Insight has strengths in email tracking and automation, it faces challenges in areas like workflow management and integration with other platforms, which may limit its effectiveness for some users compared to the more comprehensive offerings of Agentforce Sales. | | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | | **Total Reviews** | 27,555 | 1,510 | | **Largest Market Segment** | Mid-Market (45.7% of reviews) | Mid-Market (46.1% of reviews) | | **Entry Level Price** | $25.00 1 User Per Month | $14.00 1 User Per Month | --- ## Top Pros & Cons ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros: - Ease of Use (2065 reviews) - Features (1726 reviews) Cons: - Learning Curve (1092 reviews) - Limitations (791 reviews) ### Cirrus Insight Pros: - Salesforce Integration (17 reviews) - Scheduling (15 reviews) Cons: - Missing Features (8 reviews) - Learning Curve (6 reviews) --- ## Ratings Comparison | Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Meets Requirements** | 8.8 (14303 reviews) | 8.5 (1389 reviews) | | **Ease of Use** | 8.2 (19548 reviews) | 8.4 (1368 reviews) | | **Ease of Setup** | 7.8 (10446 reviews) | 8.4 (407 reviews) | | **Ease of Admin** | 7.9 (4568 reviews) | 8.4 (337 reviews) | | **Quality of Support** | 8.1 (12501 reviews) | 8.0 (1073 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (4534 reviews) | 8.3 (328 reviews) | | **Product Direction (% positive)** | 8.3 (13885 reviews) | 8.0 (1383 reviews) | --- ## Pricing ### Agentforce Sales (formerly Salesforce Sales Cloud) #### Entry-Level Pricing Plan: Starter Edition Price: $25.00 1 User Per Month Description: Out-of-the-box CRM for up to 10 users Key Features: - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) #### Free Trial Yes ### Cirrus Insight #### Entry-Level Pricing Plan: Salesforce Sync Price: $14.00 1 User Per Month Description: Capture all emails, calendar events, and tasks in Salesforce without any manual data entry. Key Features: - Standard Bi-Directional or One-Way Sync - Sync of Emails, Events and Tasks - Data Stored in Salesforce [Browse all 4 editions](https://www.g2.com/products/cirrus-insight/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 12712 | | **Cirrus Insight** | N/A | N/A | #### Sales Force Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Contact & Account Management** | 8.8 (9912 reviews) ✓ Verified | Not enough data | | **Partner Relationship Mgmt. (PRM)** | 8.3 (6414 reviews) ✓ Verified | Not enough data | | **Opportunity & Pipeline Mgmt.** | 8.8 (9858 reviews) ✓ Verified | Not enough data | | **Task / Activity Management** | 8.3 (9704 reviews) ✓ Verified | Not enough data | | **Territory & Quota Management** | 8.0 (7343 reviews) ✓ Verified | Not enough data | | **Desktop Integration** | 8.2 (7642 reviews) ✓ Verified | Not enough data | | **Product & Price List Management** | 8.0 (6775 reviews) ✓ Verified | Not enough data | | **Quote & Order Management** | 8.1 (6706 reviews) ✓ Verified | Not enough data | | **Customer Contract Management** | 8.3 (7427 reviews) ✓ Verified | Not enough data | | **Contract/License Management** | 9.3 (7 reviews) | Not enough data | #### Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Email Marketing** | 8.0 (6688 reviews) ✓ Verified | Not enough data | | **Campaign Management** | 8.1 (7014 reviews) ✓ Verified | Not enough data | | **Lead Management** | 8.5 (8283 reviews) ✓ Verified | Not enough data | | **Marketing ROI Analytics** | 7.9 (5430 reviews) | Not enough data | | **Email Management** | 8.3 (5 reviews) | Not enough data | | **File Management** | Not enough data | Not enough data | | **Deal Management** | 9.6 (21 reviews) | Not enough data | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Case Management** | 8.3 (6856 reviews) ✓ Verified | Not enough data | | **Customer Support Portal** | 8.1 (6384 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 8.2 (6798 reviews) ✓ Verified | Not enough data | | **Call Center Features** | 8.0 (5502 reviews) ✓ Verified | Not enough data | | **Support Analytics** | 8.2 (5985 reviews) ✓ Verified | Not enough data | | **Workflow Management** | 9.7 (62 reviews) | Not enough data | | **Opportunity Management** | 9.9 (41 reviews) | Not enough data | | **Sales Pipeline Management** | 9.7 (138 reviews) | Not enough data | | **Reporting/Analytics** | 9.3 (203 reviews) | Not enough data | | **Calendar Management** | 9.4 (9 reviews) | Not enough data | | **Pipeline Management** | 9.6 (108 reviews) | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Communication Management** | 9.7 (16 reviews) | Not enough data | | **Visual Analytics** | 9.6 (14 reviews) | Not enough data | | **Template Management** | 7.3 (5 reviews) | Not enough data | | **Predictive Analytics** | 9.3 (35 reviews) | Not enough data | | **Document Management** | 10.0 (6 reviews) | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **Commission Management** | 8.0 (5 reviews) | Not enough data | | **Field Sales Management** | 8.6 (7 reviews) | Not enough data | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Reporting** | 8.5 (9209 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.5 (9287 reviews) ✓ Verified | Not enough data | | **Forecasting** | 8.2 (7576 reviews) ✓ Verified | Not enough data | #### Mobile & Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Social Collaboration Features** | 7.9 (5643 reviews) ✓ Verified | Not enough data | | **Social Network Integration** | 7.8 (5245 reviews) ✓ Verified | Not enough data | | **Mobile User Support** | 7.7 (6118 reviews) ✓ Verified | Not enough data | | **Third-Party Integrations** | 7.8 (46 reviews) | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Multi-Channel Social Integration** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Customization** | 8.5 (4028 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 8.6 (4006 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.6 (3708 reviews) ✓ Verified | Not enough data | | **Internationalization** | 8.4 (2911 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 8.5 (3204 reviews) ✓ Verified | Not enough data | | **Document & Content Mgmt.** | 8.1 (3217 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 8.7 (3910 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 8.1 (3036 reviews) | Not enough data | | **Mobile Access** | 7.6 (31 reviews) | Not enough data | | **Lead Generation** | 9.9 (132 reviews) | Not enough data | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Data Import & Export Tools** | 8.5 (2631 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 8.5 (3232 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 8.5 (2953 reviews) ✓ Verified | Not enough data | | **Third-Party Integration** | 8.1 (174 reviews) | Not enough data | | **Internal Chat Integration** | 9.0 (10 reviews) | Not enough data | | **Collaboration Tools** | 9.9 (40 reviews) | Not enough data | | **Prospecting Tools** | 10.0 (20 reviews) | Not enough data | | **Real-Time Data** | 10.0 (29 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **AI Text Generation** | 7.7 (942 reviews) | Not enough data | | **Generative AI** | 8.3 (105 reviews) | Not enough data | | **Proposal Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.4 (389 reviews) | Not enough data | | **Multi-step Planning** | 8.1 (266 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (307 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (241 reviews) | Not enough data | | **Natural Language Interaction** | 8.2 (273 reviews) | Not enough data | | **Proactive Assistance** | 8.4 (309 reviews) | Not enough data | | **Decision Making** | 8.3 (281 reviews) | Not enough data | | **Calendar/Reminder System** | 9.0 (5 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Search/Filter** | 8.6 (52 reviews) | Not enough data | | **Alerts/Notifications** | 7.1 (8 reviews) | Not enough data | | **Data Import/Export** | 7.0 (5 reviews) | Not enough data | | **Lead Capture** | 10.0 (6 reviews) | Not enough data | | **Batch Processing** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Pipeline Reports** | 9.6 (26 reviews) | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Segmentation** | 10.0 (5 reviews) | Not enough data | | **Customizable Fields** | 7.1 (12 reviews) | Not enough data | | **Role-Based Permissions** | 7.1 (14 reviews) | Not enough data | | **Interaction Tracking** | 9.6 (27 reviews) | Not enough data | | **CRM** | 10.0 (34 reviews) | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **AI Copilot** | 8.9 (55 reviews) | Not enough data | | **Contact Database** | 9.8 (20 reviews) | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Quotes/Estimates** | 9.3 (7 reviews) | Not enough data | | **Multi-Channel Communication** | 10.0 (5 reviews) | Not enough data | | **Lead Qualification** | 9.8 (14 reviews) | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Sales Reports** | 8.8 (8 reviews) | Not enough data | | **Customer Journey Mapping** | 9.1 (9 reviews) | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Lead Scoring** | 9.1 (17 reviews) | Not enough data | | **Data Security** | 8.1 (25 reviews) | Not enough data | | **Customizable Reports** | 6.1 (20 reviews) | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | | **For Startups** | Not enough data | Not enough data | | **Performance Metrics** | 10.0 (17 reviews) | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **For iPad Devices** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Activity Tracking** | 9.4 (13 reviews) | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **For Mac Devices** | Not enough data | Not enough data | | **Landing Pages/Web Forms** | Not enough data | Not enough data | | **Lead Nurturing** | 9.5 (7 reviews) | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Prioritization** | 9.6 (26 reviews) | Not enough data | | **Web-based Deployment** | 9.4 (6 reviews) | Not enough data | | **Softphone** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Customer Database** | 9.5 (10 reviews) | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Mobile App** | 7.6 (12 reviews) | Not enough data | | **Email Sequences** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Lead Assignment** | 10.0 (5 reviews) | Not enough data | | **For Small Businesses** | 8.0 (5 reviews) | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Business Card/Badge Scanning** | Not enough data | Not enough data | | **Data Visualization** | 8.6 (6 reviews) | Not enough data | | **Customer Social Profiles** | Not enough data | Not enough data | | **Social Promotion** | Not enough data | Not enough data | | **Monitoring** | 7.6 (15 reviews) | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Customer Engagement** | 10.0 (5 reviews) | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Brand Tracking** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Workflow Automation** | 9.8 (276 reviews) | Not enough data | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Cirrus Insight** | N/A | N/A | #### Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Marketing Reports** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Interactive Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customizable Dashboard** | Not enough data | Not enough data | #### Self Service | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | | **Natural Language Search** | Not enough data | Not enough data | | **Visual Discovery** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | #### Advanced Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | #### Building Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Metadata Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Customizable Branding** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Publishing/Sharing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | | **Self Service Data Preparation** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Data Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Profitability Analysis** | Not enough data | Not enough data | | **OLAP** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Data Connectors** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Data Mining** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Ad hoc Query** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Cirrus Insight** | N/A | N/A | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Location Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 | | **Cirrus Insight** | N/A | N/A | #### Cartography | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Geographic Maps** | 8.6 (35 reviews) | Not enough data | | **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | | **Data Visualization** | 8.6 (35 reviews) | Not enough data | | **Overlaying** | 8.3 (35 reviews) | Not enough data | | **Data Mapping** | Not enough data | Not enough data | #### Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Predictive Analytics** | 8.2 (28 reviews) | Not enough data | | **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | | **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | | **Data Stream** | 8.4 (30 reviews) | Not enough data | | **Demographic Data** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Trade Area Analysis** | Not enough data | Not enough data | #### Reporting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Data Transformation** | 8.6 (29 reviews) | Not enough data | | **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | | **API Integrations** | 8.6 (22 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Customizable Reports** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Geocoding** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Database Support** | Not enough data | Not enough data | | **2D/3D Designing** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geofencing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **CAD Tools** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Heatmaps** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Cirrus Insight** | N/A | N/A | #### Lead Generation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.8/10 | 442 | | **Cirrus Insight** | N/A | N/A | #### Lead Facilitation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Customer-facing Chatbot** | 8.5 (272 reviews) | Feature Not Available | | **Lead Qualification** | 8.8 (299 reviews) | Not enough data | | **Lead Follow-up** | 8.8 (322 reviews) | Not enough data | | **Meeting Scheduling ** | 8.6 (291 reviews) | Not enough data | #### Organization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Opportunity and Pipeline Management ** | 9.0 (359 reviews) | Not enough data | | **Data Entry** | 8.8 (353 reviews) | Not enough data | | **Integrations / APIs** | 8.9 (345 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Performance Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Coaching ** | 8.4 (288 reviews) | Not enough data | | **Peformance Tracking** | 8.8 (309 reviews) | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Feature Not Available | #### Sales Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **ROI Forecasting ** | 8.4 (283 reviews) | Feature Not Available | | **Sales Forecasting ** | 8.8 (303 reviews) | Feature Not Available | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **AI Text Generation** | 8.5 (126 reviews) | Not enough data | | **AI Text Summarization** | 8.5 (126 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | | **Adaptive Learning** | 8.9 (28 reviews) | Not enough data | | **Natural Language Interaction** | 9.4 (29 reviews) | Not enough data | | **Proactive Assistance** | 9.0 (28 reviews) | Not enough data | | **Decision Making** | 9.3 (30 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Email Response Control** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **AI Writing Assistant** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sales Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Lead Engagement** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Omnichannel Outreach** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 639 | | **Cirrus Insight** | 7.8/10 | 332 | #### Integrated Workflows | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Task Management** | 8.7 (521 reviews) | 8.1 (241 reviews) ✓ Verified | | **Email Tracking/Automation** | 8.5 (509 reviews) | 8.8 (306 reviews) ✓ Verified | | **Calls and Voice** | 8.1 (464 reviews) | Feature Not Available | | **Other Outreach Options ** | 8.1 (458 reviews) | 7.5 (146 reviews) ✓ Verified | | **CRM Integration** | 8.9 (525 reviews) | 8.8 (287 reviews) ✓ Verified | | **Calendar** | 8.4 (467 reviews) | 7.9 (53 reviews) | | **Shared Records** | 8.6 (480 reviews) | Feature Not Available | | **Business Process Automation** | 10.0 (5 reviews) | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Content Management** | 8.4 (481 reviews) | 8.0 (195 reviews) ✓ Verified | | **Workflow Management** | 8.7 (504 reviews) | 8.3 (225 reviews) ✓ Verified | | **Workflow Performance** | 8.7 (498 reviews) | 8.0 (223 reviews) ✓ Verified | | **Sales Coaching and Insights** | 8.3 (482 reviews) | 7.8 (173 reviews) ✓ Verified | | **Gamification** | 7.8 (413 reviews) | Feature Not Available | #### AI and Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Lead Prioritization** | 8.5 (462 reviews) | Feature Not Available | | **Lead Scoring** | 8.4 (470 reviews) | Feature Not Available | | **Best Time of Day Scheduling** | 8.3 (425 reviews) | Feature Not Available | | **Buyer Intelligence** | 8.0 (429 reviews) | Feature Not Available | | **Machine Learning** | 7.8 (415 reviews) | 6.7 (33 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **AI Text Generation** | 7.4 (267 reviews) | 6.1 (22 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.3 (89 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (88 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (88 reviews) | Not enough data | | **Decision Making** | 8.5 (88 reviews) | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Prospecting Tools** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 | | **Cirrus Insight** | N/A | N/A | #### Call Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Call Recording** | 8.7 (133 reviews) | Not enough data | | **Machine Learning** | 8.6 (137 reviews) | Not enough data | | **Call Analysis** | 8.7 (134 reviews) | Not enough data | | **Lead Qualification** | 8.9 (134 reviews) | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Customer Scoring** | 8.7 (142 reviews) | Not enough data | | **Speech-to-Text** | 8.7 (126 reviews) | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.7 (14 reviews) | Not enough data | | **Multi-step Planning** | 9.1 (15 reviews) | Not enough data | | **Cross-system Integration** | 9.3 (15 reviews) | Not enough data | | **Adaptive Learning** | 9.2 (15 reviews) | Not enough data | | **Natural Language Interaction** | 8.8 (14 reviews) | Not enough data | | **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | | **Decision Making** | 9.1 (15 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### Lead-to-Account Matching and Routing | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Cirrus Insight** | N/A | N/A | #### Matching | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Priority Matching** | Not enough data | Not enough data | | **Account Tiebreakers** | Not enough data | Not enough data | | **Fuzzy Matching** | Not enough data | Feature Not Available | #### Routing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Match and Route** | Not enough data | Not enough data | | **Multi-Objects** | Not enough data | Not enough data | | **Territories** | Not enough data | Not enough data | | **Working Hours** | Not enough data | Not enough data | #### Platform Operations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Service level Agreements** | Not enough data | Not enough data | | **Audit Logs** | Not enough data | Not enough data | | **Duplicate Match** | Not enough data | Not enough data | | **Capping** | Not enough data | Feature Not Available | | **Analytics** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Alerts & Notifications** | Not enough data | Not enough data | | **AI Lead Matching & Routing** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 88 | | **Cirrus Insight** | N/A | N/A | #### Revenue Sourcing and Forecasting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Revenue History** | 8.7 (69 reviews) | Not enough data | | **Pipeline Management** | 8.6 (72 reviews) | Not enough data | | **Dashboard Analytics** | 8.8 (72 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.6 (65 reviews) | Not enough data | | **Data Segmentation** | 8.6 (69 reviews) | Not enough data | | **Predictive Forecasting** | 8.4 (60 reviews) | Not enough data | | **Revenue Operations Cadence** | 8.2 (60 reviews) | Not enough data | #### CRM Data Enrichment | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Calendar Sync** | 8.1 (66 reviews) | Not enough data | | **Email Activity Capture** | 8.4 (64 reviews) | Not enough data | | **Conversation Intelligence** | 8.2 (61 reviews) | Not enough data | | **Marketing Leads** | 8.2 (68 reviews) | Not enough data | | **Contact Capture** | 8.5 (58 reviews) | Not enough data | #### Account Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Nonengaged Accounts** | 8.3 (65 reviews) | Not enough data | | **Account optimization** | 8.1 (66 reviews) | Not enough data | | **Historical Patterns** | 8.1 (62 reviews) | Not enough data | | **Rep Performance** | 8.3 (62 reviews) | Not enough data | | **Account Engagement** | 8.7 (58 reviews) | Not enough data | | **Historical Win/Loss Patterns** | 8.4 (58 reviews) | Not enough data | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.1 (24 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (25 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (23 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (23 reviews) | Not enough data | | **Decision Making** | 8.4 (25 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | ### Calendar | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Cirrus Insight** | 7.2/10 | 15 | #### Calendar View | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Multi-Calendar View** | Not enough data | 6.3 (13 reviews) | | **Customizable Viewing** | Not enough data | 6.9 (12 reviews) | #### Shared Calendar | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Calendar Collaboration** | Not enough data | 6.9 (13 reviews) | | **Multiple Calendar Management** | Not enough data | 7.7 (13 reviews) | | **Event Calendar** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Event Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Appointment Management** | Not enough data | Not enough data | | **Attendance Management** | Not enough data | Not enough data | | **Booking Management** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | #### Accessibility | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Screen Reader Compatibility** | Not enough data | Feature Not Available | | **Keyboard Shortcuts** | Not enough data | Feature Not Available | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Sync Multiple Calendars** | Not enough data | 8.3 (13 reviews) | | **Import Events** | Not enough data | 6.2 (13 reviews) | | **Software Integrations** | Not enough data | 8.1 (13 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | #### Notifications | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Customized Calendar Notifications** | Not enough data | 6.8 (13 reviews) | | **Location-Based Alerts** | Not enough data | Feature Not Available | | **Alerts/Notifications** | Not enough data | Not enough data | | **Mobile Alerts** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **AI Text-to-Image** | Not enough data | Feature Not Available | | **AI Text-to-Speech** | Not enough data | Feature Not Available | | **AI Image-to-Text** | Not enough data | Feature Not Available | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Calendar | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | | **Calendar/Reminder System** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Address Book** | Not enough data | Not enough data | | **Class Scheduling** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Facility Scheduling** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Attendance Tracking** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Room Booking** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Electronic Payments** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Color Codes/Icons** | Not enough data | Not enough data | | **Event Scheduling** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | ### Online Appointment Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Cirrus Insight** | 7.2/10 | 23 | #### Notifications | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Confirmations & Reminders** | Not enough data | 7.9 (16 reviews) | | **Appointment Follow-Up** | Not enough data | 7.7 (14 reviews) | | **Scheduling Notifications** | Not enough data | 8.8 (17 reviews) | | **Recurring Appointments** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Group Scheduling** | Not enough data | Not enough data | #### Settings | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Time Zone Detection** | Not enough data | 7.6 (14 reviews) | | **Availability Settings** | Not enough data | 8.8 (15 reviews) | | **Blocked Time Settings** | Not enough data | 8.7 (14 reviews) | #### Personalization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Branding** | Not enough data | 8.0 (11 reviews) | | **Links** | Not enough data | 8.6 (16 reviews) | #### Integrations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Multi- Calendar Integration** | Not enough data | 7.3 (13 reviews) | | **Website Integration** | Not enough data | 7.2 (10 reviews) | | **Payment Acceptance** | Not enough data | 5.0 (7 reviews) | | **Video Conferencing** | Not enough data | 6.0 (7 reviews) | | **Communication** | Not enough data | Feature Not Available | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Feature Not Available | | **AI Text-to-Image** | Not enough data | Feature Not Available | | **AI Text-to-Speech** | Not enough data | Feature Not Available | | **AI Image-to-Text** | Not enough data | Feature Not Available | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Online Appointment Scheduling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Wait List Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Appointment Management** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Client Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Client Database** | Not enough data | Not enough data | | **Online Booking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Credit Card Processing** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 40 | | **Cirrus Insight** | N/A | N/A | #### Territory Mapping | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | | **Strategic Selling** | 8.6 (29 reviews) | Not enough data | | **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | #### Route Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Lead Priority** | 8.9 (28 reviews) | Not enough data | | **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | | **Map Directions** | 9.1 (31 reviews) | Not enough data | #### Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Gamification** | 8.3 (26 reviews) | Not enough data | | **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | | **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | #### Presentation and Forms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | | **Digital Contracts** | 8.2 (28 reviews) | Not enough data | | **E-signature** | 8.5 (28 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Customer History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Third-Party Integration** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Payment Collection in the Field** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Dispatch Management** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **GPS** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 186 | | **Cirrus Insight** | 7.6/10 | 38 | #### Integrations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **MS Teams Integration** | 8.1 (159 reviews) | 6.8 (34 reviews) | | **Email Integration** | 8.6 (161 reviews) | 8.6 (36 reviews) | | **Zoom Integration** | 8.1 (160 reviews) | 6.5 (34 reviews) | | **Google Meet Integration** | 8.1 (159 reviews) | 6.8 (34 reviews) | | **Salesforce Integration** | 8.9 (164 reviews) | 8.4 (35 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Custom Booking Page** | 8.1 (154 reviews) | 7.8 (36 reviews) | | **Personalized Links** | 8.2 (158 reviews) | 8.1 (36 reviews) | | **Personalized Web Embed** | 8.3 (157 reviews) | 7.1 (34 reviews) | | **Online Booking** | Not enough data | Not enough data | | **Room Booking** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Set Working Hours** | 8.4 (158 reviews) | 8.4 (35 reviews) | | **Automatic Updates** | 8.3 (158 reviews) | 7.8 (34 reviews) | | **Buffer Times** | 8.1 (160 reviews) | 7.1 (35 reviews) | | **Real-Time Updates** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.5 (35 reviews) | Feature Not Available | | **Multi-step Planning** | 8.5 (36 reviews) | Feature Not Available | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Task Scheduling** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Shift Swapping** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Real-time Scheduling** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Personalization and Recommendation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Resource Scheduling** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Absence Management** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Class Scheduling** | Not enough data | Not enough data | | **Employee Scheduling** | Not enough data | Not enough data | | **Facility Scheduling** | Not enough data | Not enough data | | **Booking Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Group Scheduling** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Time Zone Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | ### Sales Planning | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 203 | | **Cirrus Insight** | N/A | N/A | #### Sales Performance Features - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Account Scoring** | 8.5 (173 reviews) | Not enough data | | **Revenue Planning** | 8.5 (163 reviews) | Not enough data | | **Account Segmentation** | 8.5 (167 reviews) | Not enough data | | **Sales Performance** | 8.6 (171 reviews) | Not enough data | | **Sales Forecasting** | 8.6 (171 reviews) | Not enough data | | **Integrations** | 8.8 (169 reviews) | Not enough data | | **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | #### Territory Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Territory Management** | 8.6 (164 reviews) | Not enough data | | **Territory Planning** | 8.5 (170 reviews) | Not enough data | #### Quota & Capacity Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Quota Management** | 8.4 (166 reviews) | Not enough data | | **Capacity Management** | 8.4 (174 reviews) | Not enough data | | **Quota Planning** | 8.4 (166 reviews) | Not enough data | #### Agentic AI - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.6 (58 reviews) | Not enough data | | **Multi-step Planning** | 8.6 (56 reviews) | Not enough data | ### Lead Scoring | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 518 | | **Cirrus Insight** | N/A | N/A | #### Agentic AI - Lead Scoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 7.9 (56 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (55 reviews) | Not enough data | | **Adaptive Learning** | 7.9 (56 reviews) | Not enough data | | **Decision Making** | 8.2 (57 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Attribution | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | | **Lead Assignment** | 8.9 (460 reviews) | Not enough data | | **Pipeline Acceleration** | 8.6 (435 reviews) | Not enough data | #### Discovery | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Lead Management** | 8.9 (464 reviews) | Not enough data | | **Scoring/Ranking** | 8.6 (454 reviews) | Not enough data | | **Lead Context** | 8.6 (431 reviews) | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Conversion Viability** | 8.5 (418 reviews) | Not enough data | | **Workflow** | 8.6 (440 reviews) | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Data Synchronization** | 8.6 (430 reviews) | Not enough data | | **Analysis** | 8.6 (431 reviews) | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Demographic/Firmographic Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Drag & Drop** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Multiple Scoring Models** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Web Forms** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Data Enrichment** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Cirrus Insight** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 688 | | **Cirrus Insight** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (69 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (69 reviews) | Not enough data | #### Incentives | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Badges** | 8.2 (431 reviews) | Not enough data | | **Triggers** | 8.4 (494 reviews) | Not enough data | | **Commission Calculator** | 8.0 (429 reviews) | Not enough data | | **Leaderboards** | 8.5 (506 reviews) | Not enough data | #### Personalization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Profiles** | 8.6 (476 reviews) | Not enough data | | **Custom Reports** | 8.8 (554 reviews) | Not enough data | | **Dashboards** | 8.9 (588 reviews) | Not enough data | | **Goal Setting/Tracking** | 8.6 (530 reviews) | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Incentive Management** | Not enough data | Not enough data | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Third-Party Integrations** | 8.7 (560 reviews) | Not enough data | | **Employee Structure** | 8.5 (521 reviews) | Not enough data | | **Behavior Monitoring** | 8.3 (502 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Generative AI** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Ongoing Performance Tracking** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Quota Planning** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Rewards Points** | Not enough data | Not enough data | | **Organizational Charting** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Milestone Tracking** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **Performance Appraisal** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Sales Onboarding & Training** | Not enough data | Not enough data | | **Employee Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Kanban Board** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Product Catalog** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Activity/News Feed** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 714 | | **Cirrus Insight** | 7.9/10 | 875 | #### Agentic AI - Email Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.2 (61 reviews) | Feature Not Available | | **Multi-step Planning** | 8.4 (59 reviews) | Feature Not Available | | **Cross-system Integration** | 8.4 (59 reviews) | Feature Not Available | | **Adaptive Learning** | 8.3 (61 reviews) | Feature Not Available | | **Natural Language Interaction** | 8.4 (60 reviews) | Feature Not Available | | **Proactive Assistance** | 8.3 (59 reviews) | Feature Not Available | | **Decision Making** | 8.4 (62 reviews) | Feature Not Available | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Open Rates** | 8.3 (568 reviews) | 8.2 (650 reviews) | | **Link Activity** | 8.4 (575 reviews) | 8.2 (651 reviews) | | **Attachment Activity** | 8.3 (589 reviews) | 8.1 (576 reviews) | #### Customizations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Email Platform Integration** | 8.7 (623 reviews) | 8.4 (741 reviews) | | **Email Scheduling** | 8.5 (591 reviews) | 8.2 (608 reviews) | | **Real-Time Notifications** | 8.5 (624 reviews) | 8.1 (635 reviews) | | **Email Categorization** | 8.4 (569 reviews) | 7.8 (486 reviews) | | **Templates** | 8.4 (597 reviews) | 7.9 (539 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **AI Text Generation** | 7.5 (288 reviews) | 6.4 (59 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Contact Management** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Team Management** | Not enough data | Not enough data | | **Click Tracking** | Not enough data | Not enough data | | **Subscription Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geolocation** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Mailing List Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Distribution** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1209 | | **Cirrus Insight** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.4 (78 reviews) | Not enough data | | **Cross-system Integration** | 8.7 (80 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (79 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (78 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (79 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | #### Data Sourcing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Data Sourcing** | 8.5 (966 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.7 (995 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.3 (898 reviews) | Not enough data | | **Interactive Dashboards** | 8.7 (1026 reviews) | Not enough data | | **Data Segmentation** | 8.6 (959 reviews) | Not enough data | #### Predictive Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Lead Scoring** | 8.4 (945 reviews) | Not enough data | | **Opportunity Scoring** | 8.6 (960 reviews) | Not enough data | | **Risk Analysis** | 8.1 (852 reviews) | Not enough data | | **Live Forecasting** | 8.3 (892 reviews) | Not enough data | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Correlation Analysis** | Not enough data | Not enough data | | **Competitive Analysis** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | #### Sales Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | | **Sales Gamification** | 8.1 (852 reviews) | Not enough data | | **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | | **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Dynamic Modeling** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Exception Reporting** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **"What If" Scenarios** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Graphical Data Presentation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Business Process Control** | Not enough data | Not enough data | | **Multi-Currency** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 222 | | **Cirrus Insight** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.6 (39 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (40 reviews) | Not enough data | #### Calling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Record Calls** | 8.5 (186 reviews) | Not enough data | | **Generate Location** | 8.4 (177 reviews) | Not enough data | | **Call Types** | 8.7 (186 reviews) | Not enough data | | **Click-to-Call** | 8.7 (184 reviews) | Not enough data | | **Auto Dialer** | 8.6 (45 reviews) | Not enough data | #### Contacts | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Personalization** | 8.8 (177 reviews) | Not enough data | | **Information Locater** | 8.7 (180 reviews) | Not enough data | | **Record Prospect Data** | 8.7 (182 reviews) | Not enough data | | **Contact Management** | Not enough data | Not enough data | #### Insights | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Notes** | 9.1 (190 reviews) | Not enough data | | **Daily Summary** | 8.9 (183 reviews) | Not enough data | | **Automated Voicemails** | 8.3 (179 reviews) | Not enough data | | **Automated Emails** | 8.5 (189 reviews) | Not enough data | | **Sorts Prospects** | 8.4 (183 reviews) | Not enough data | | **Automated Note Taking** | 8.7 (39 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Meeting Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 | | **Cirrus Insight** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | | **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | | **Decision Making** | 9.2 (20 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Training | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Knowledge Base** | 8.8 (254 reviews) | Not enough data | | **Coaching Materials** | 8.8 (246 reviews) | Not enough data | | **Playbook Creation** | 8.5 (207 reviews) | Not enough data | | **Video Record** | 8.5 (242 reviews) | Not enough data | #### Feedback | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Review** | 8.7 (235 reviews) | Not enough data | | **Scorecard** | 8.6 (232 reviews) | Not enough data | | **Coaching Card** | 8.6 (213 reviews) | Not enough data | | **Leaderboard** | 8.6 (200 reviews) | Not enough data | | **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | | **Notifications** | 8.9 (226 reviews) | Not enough data | | **Competition** | 8.7 (198 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **AI Text Summarization** | 7.6 (69 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Built-in Course Authoring** | Not enough data | Not enough data | | **Learning Paths/Tracks** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 445 | | **Cirrus Insight** | N/A | N/A | #### Agentic AI - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Autonomous Task Execution** | 8.0 (31 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (31 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (31 reviews) | Not enough data | #### Content Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Content Import** | 8.3 (349 reviews) | Not enough data | | **Content Creation** | 8.1 (339 reviews) | Not enough data | | **Templates** | 8.2 (325 reviews) | Not enough data | | **Advanced Search** | 8.5 (315 reviews) | Not enough data | | **Content Library** | 8.3 (332 reviews) | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Reporting** | 8.7 (344 reviews) | Not enough data | | **Alerts** | 8.4 (342 reviews) | Not enough data | | **Account-Based Engagement** | 8.5 (224 reviews) | Not enough data | | **Content Utilization** | 8.3 (348 reviews) | Not enough data | | **Prioritization** | Not enough data | Not enough data | #### Learning Management - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Sales Training ** | 8.3 (25 reviews) | Not enough data | | **Sales Coaching** | 8.3 (25 reviews) | Not enough data | | **Sales Onboarding** | 8.5 (25 reviews) | Not enough data | #### Revenue Enablement - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Cross-Functional Alignment** | 8.3 (25 reviews) | Not enough data | | **AI and Automation** | 8.1 (25 reviews) | Not enough data | | **End-to-End Customer Journey Insights** | 8.6 (24 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Audio/Video Recording** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **Microsoft Outlook Integration** | Not enough data | Not enough data | | **Audio File Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Microlearning** | Not enough data | Not enough data | | **Content Sharing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Cirrus Insight** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | Not enough data | Not enough data | | **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | --- ## Categories **Shared Categories (4):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Email Tracking Software](https://www.g2.com/categories/email-tracking) **Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (13):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Unique to Cirrus Insight (4):** [Lead-to-Account Matching and Routing Software](https://www.g2.com/categories/lead-to-account-matching-and-routing), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Calendar Software](https://www.g2.com/categories/calendar-software), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Cirrus Insight | |---|---|---| | **Small-Business** | 20.5% | 37.3% | | **Mid-Market** | 45.7% | 46.1% | | **Enterprise** | 33.7% | 16.6% | ### By Industry #### Agentforce Sales (formerly Salesforce Sales Cloud) - **Computer Software:** 13.1% - **Information Technology and Services:** 11.8% - **Financial Services:** 7.0% - **Marketing and Advertising:** 4.8% - **Non-Profit Organization Management:** 3.0% - **Internet:** 3.0% - **Telecommunications:** 2.8% - **Hospital & Health Care:** 2.7% - **Consulting:** 2.5% - **Education Management:** 2.3% - **Other:** 46.9% #### Cirrus Insight - **Computer Software:** 17.2% - **Information Technology and Services:** 9.7% - **Marketing and Advertising:** 9.7% - **Internet:** 5.8% - **Financial Services:** 5.1% - **Non-Profit Organization Management:** 5.0% - **Education Management:** 3.7% - **Higher Education:** 3.1% - **Real Estate:** 1.9% - **E-Learning:** 1.6% - **Other:** 37.1% --- ## Alternatives ### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (9876 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14335 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9832 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3619 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2952 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6724 reviews) - [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (227 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (300 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2100 reviews) ### Alternatives to Cirrus Insight - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (9876 reviews) - [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews) - [Revenue Grid](https://www.g2.com/products/revenue-grid/reviews) — 4.6/5 stars (595 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3619 reviews) - [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1486 reviews) - [Bigtincan Engagement](https://www.g2.com/products/bigtincan-engagement/reviews) — 4.1/5 stars (592 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2648 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14335 reviews) - [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1555 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9832 reviews) --- ## Top Discussions ### Agentforce Sales (formerly Salesforce Sales Cloud) - Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..." - Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest " - Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 8 comments > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view" - Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..." - Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish." ### Cirrus Insight - Title: [how can I improve on synchronisation with Salesforce](https://www.g2.com/discussions/how-can-i-improve-on-synchronisation-with-salesforce) — 3 comments, 1 upvote > **Top comment:** "Hi Andrea, lately there seems to be an overall problem with synchronizing with information with Cirrus. I have gmail and while all of my emails are synching..." - Title: [Why does the outlook plugin frequently logout/not load?](https://www.g2.com/discussions/why-does-the-outlook-plugin-frequently-logout-not-load) — 2 comments, 1 upvote > **Top comment:** "Had the same issue and was advised it was an internet explorer issue. Was never able to get issue resolved on my corporate issues as our IT would not allow..." - Title: [How reliable is the Chrome extension and Cirrus Insight side panel for your users?](https://www.g2.com/discussions/how-reliable-is-the-chrome-extension-and-cirrus-insight-side-panel-for-your-users) — 2 comments, 1 upvote > **Top comment:** "I find it to be quite accurate. I love being able to pull opportunities in the side panel. I think a couple times maybe the contact is not right, but this..." - Title: [Does Cirrus Insight have mobile applications?](https://www.g2.com/discussions/6555-mobile) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes, native Cirrus Insight iOS and Android mobile apps are available on the iTunes App Store and the Google Play Store." - Title: [What browsers and systems does Cirrus Insight support?](https://www.g2.com/discussions/supported-systems) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Cirrus Insight for Gmail is available as a Google Chrome browser extension or a Firefox browser add-on. Cirrus Insight for Outlook is available as an..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-cirrus-insight)