# Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigtincan Readiness (formerly Brainshark) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in providing a comprehensive CRM experience, with users highlighting its ability to improve pipeline visibility and automate repetitive tasks. This integration allows sales teams to maintain consistent engagement with prospects throughout the sales cycle.
- **Users say** that Bigtincan Readiness offers an intuitive interface that enhances user interaction, making the learning process easier. Reviewers appreciate the platform's ability to present information in an engaging way, which helps in reaching clients' employees effectively.
- **According to verified reviews** , Agentforce Sales is praised for its organized approach to managing leads and customer interactions. Users find that having everything in one place streamlines their sales processes, reducing the need to switch between different tools.
- **Reviewers mention** that Bigtincan Readiness stands out for its ease of use and setup, with many users noting that challenges can be easily addressed through its well-elaborated settings. This user-friendly design contributes to a smoother onboarding experience.
- **G2 reviewers highlight** that while Bigtincan Readiness has a strong quality of support, Agentforce Sales also provides solid assistance, though some users feel it could improve in this area. The support experience can significantly impact user satisfaction, especially during critical implementation phases.
- **Users report** that Agentforce Sales benefits from a larger community and more extensive resources due to its higher number of reviews, which can lead to better insights and shared experiences among users. In contrast, Bigtincan Readiness, while having a smaller user base, still garners positive feedback for its specific features like coaching materials and video recording capabilities.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 25,864 | 617 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Enterprise (46.8% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3657 reviews)
- Features (3166 reviews)

Cons:
- Learning Curve (1830 reviews)
- Limitations (1411 reviews)

### Bigtincan Readiness (formerly Brainshark)

Pros:
- Courses (10 reviews)
- Time-saving (9 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14221 reviews) | 8.8 (470 reviews) | 
  | **Ease of Use** | 8.2 (18239 reviews) | 8.6 (480 reviews) | 
  | **Ease of Setup** | 7.8 (9174 reviews) | 8.4 (235 reviews) | 
  | **Ease of Admin** | 7.9 (4503 reviews) | 8.5 (226 reviews) | 
  | **Quality of Support** | 8.1 (12421 reviews) | 9.0 (399 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4469 reviews) | 9.1 (222 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13840 reviews) | 7.9 (462 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Bigtincan Readiness (formerly Brainshark)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11210 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9651 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9381 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9574 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7327 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7632 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6671 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8157 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Case Management** | 8.3 (6841 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Reporting** | 8.5 (9070 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9229 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7490 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5638 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6114 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Customization** | 8.5 (3712 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3715 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3650 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3704 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3033 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3119 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2923 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text Generation** | 7.6 (905 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (305 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (255 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (283 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (245 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (272 reviews) | Not enough data | 
| **Decision Making** | 8.3 (269 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (297 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | 
| **Data Entry** | 8.8 (348 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Task Management** | 8.7 (521 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (510 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (465 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (459 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (524 reviews) | Not enough data | 
| **Calendar** | 8.4 (467 reviews) | Not enough data | 
| **Shared Records** | 8.6 (480 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (501 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (498 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (481 reviews) | Not enough data | 
| **Gamification** | 7.8 (414 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Lead Prioritization** | 8.5 (463 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (470 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (426 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (430 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text Generation** | 7.4 (268 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (87 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (87 reviews) | Not enough data | 
| **Decision Making** | 8.5 (87 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Call Recording** | 8.7 (134 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (138 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (134 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (135 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Customer Scoring** | 8.7 (143 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (127 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text Summarization** | 8.3 (61 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 9.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (16 reviews) | Not enough data | 
| **Decision Making** | 9.2 (16 reviews) | Not enough data | 

### Course Authoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Readiness (formerly Brainshark)** | 8.7/10 | 226 |

#### Training & eLearning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Content Creation** | Not enough data | 8.8 (189 reviews) | 
| **Content Libraries** | Not enough data | 8.5 (166 reviews) | 

#### Agentic AI - Course Authoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Sales Training and Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Readiness (formerly Brainshark)** | 8.4/10 | 120 |

#### Course Authoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Course Builder** | Not enough data | 8.6 (82 reviews) ✓ Verified | 
| **Questions** | Not enough data | 8.4 (86 reviews) ✓ Verified | 
| **Instructor-Led Training** | Not enough data | Feature Not Available | 
| **Customized Learning Paths** | Not enough data | 8.9 (81 reviews) ✓ Verified | 
| **Video simulations** | Not enough data | 8.5 (77 reviews) ✓ Verified | 

#### Course Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Gamification** | Not enough data | Feature Not Available | 
| **Assessments** | Not enough data | 8.7 (94 reviews) ✓ Verified | 
| **Certifications** | Not enough data | 8.4 (87 reviews) ✓ Verified | 
| **Manager Portals** | Not enough data | 8.4 (68 reviews) ✓ Verified | 
| **Feedback** | Not enough data | 8.5 (75 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **File support** | Not enough data | 8.5 (93 reviews) ✓ Verified | 
| **Mobile support** | Not enough data | 8.2 (72 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (68 reviews) ✓ Verified | 

#### Onboarding

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Documentation** | Not enough data | 8.5 (83 reviews) ✓ Verified | 
| **Coaching** | Not enough data | 8.6 (76 reviews) ✓ Verified | 
| **Programs** | Not enough data | 8.6 (79 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (23 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Revenue History** | 8.7 (68 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (71 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (71 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (65 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (69 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.3 (60 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.3 (60 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Calendar Sync** | 8.1 (66 reviews) | Not enough data | 
| **Email Activity Capture** | 8.5 (64 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (61 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (67 reviews) | Not enough data | 
| **Contact Capture** | 8.6 (58 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (65 reviews) | Not enough data | 
| **Account optimization** | 8.1 (65 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (62 reviews) | Not enough data | 
| **Rep Performance** | 8.3 (61 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (58 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (58 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (23 reviews) | Not enough data | 
| **Decision Making** | 8.5 (25 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 183 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **MS Teams Integration** | 8.2 (160 reviews) | Not enough data | 
| **Email Integration** | 8.6 (162 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (161 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (160 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (163 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Custom Booking Page** | 8.1 (155 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (159 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.4 (158 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Set Working Hours** | 8.4 (159 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (159 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (161 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (36 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (37 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.9 (167 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (55 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (54 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (54 reviews) | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Lead Opportunity** | 8.9 (453 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (459 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (433 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Lead Management** | 8.9 (463 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (452 reviews) | Not enough data | 
| **Lead Context** | 8.6 (430 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Conversion Viability** | 8.5 (417 reviews) | Not enough data | 
| **Workflow** | 8.6 (439 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Data Synchronization** | 8.6 (429 reviews) | Not enough data | 
| **Analysis** | 8.6 (430 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |
| **Bigtincan Readiness (formerly Brainshark)** | 8.3/10 | 52 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | 7.9 (28 reviews) ✓ Verified | 
| **Triggers** | 8.4 (494 reviews) | 8.0 (23 reviews) | 
| **Commission Calculator** | 8.0 (428 reviews) | 7.1 (23 reviews) ✓ Verified | 
| **Leaderboards** | 8.6 (506 reviews) | 8.2 (34 reviews) ✓ Verified | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | Feature Not Available | 
| **Custom Reports** | 8.8 (554 reviews) | 8.7 (35 reviews) ✓ Verified | 
| **Dashboards** | 8.9 (587 reviews) | 8.7 (38 reviews) ✓ Verified | 
| **Goal Setting** | 8.6 (530 reviews) | 8.6 (34 reviews) ✓ Verified | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | 8.6 (35 reviews) ✓ Verified | 
| **Employee Structure** | 8.5 (521 reviews) | 8.7 (38 reviews) ✓ Verified | 
| **Behavior Monitoring** | 8.4 (501 reviews) | 8.4 (33 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 713 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (58 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (58 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (59 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (58 reviews) | Not enough data | 
| **Decision Making** | 8.4 (61 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Open Rates** | 8.3 (567 reviews) | Not enough data | 
| **Link Activity** | 8.4 (574 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (588 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Email Platform Integration** | 8.7 (621 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (590 reviews) | Not enough data | 
| **Notifications** | 8.5 (623 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (568 reviews) | Not enough data | 
| **Templates** | 8.4 (596 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text Generation** | 7.5 (287 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (76 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (958 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (851 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (892 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (853 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Bigtincan Readiness (formerly Brainshark)** | 8.4/10 | 131 |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | 8.9 (102 reviews) ✓ Verified | 
| **Coaching Materials** | 8.8 (247 reviews) | 8.9 (107 reviews) ✓ Verified | 
| **Playbook Creation** | 8.5 (207 reviews) | 8.3 (83 reviews) ✓ Verified | 
| **Video Record** | 8.5 (242 reviews) | 8.5 (94 reviews) ✓ Verified | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | 8.6 (105 reviews) ✓ Verified | 
| **Scorecard** | 8.6 (232 reviews) | 8.5 (100 reviews) ✓ Verified | 
| **Coaching Card** | 8.6 (213 reviews) | 8.4 (86 reviews) ✓ Verified | 
| **Leaderboard** | 8.6 (200 reviews) | 8.3 (76 reviews) ✓ Verified | 
| **Real-Time Updates** | 8.8 (225 reviews) | 8.5 (88 reviews) ✓ Verified | 
| **Notifications** | 8.9 (226 reviews) | 8.6 (88 reviews) ✓ Verified | 
| **Competition** | 8.7 (198 reviews) | 8.4 (84 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | 6.7 (9 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (32 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Content Import** | 8.3 (350 reviews) | Not enough data | 
| **Content Creation** | 8.1 (341 reviews) | Not enough data | 
| **Templates** | 8.2 (327 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (317 reviews) | Not enough data | 
| **Content Storage** | 8.3 (334 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Reporting** | 8.7 (346 reviews) | Not enough data | 
| **Alerts** | 8.4 (344 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (225 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (350 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Sales Training ** | 8.4 (26 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (26 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (26 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (25 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (27 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.7 (26 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

### Corporate Learning Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Readiness (formerly Brainshark)** | 8.0/10 | 228 |

#### Course Authoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Course Builder** | Not enough data | 8.7 (20 reviews) | 
| **Role-Based Templates** | Not enough data | 7.6 (19 reviews) | 
| **Assessments & Quizzes** | Not enough data | 8.3 (20 reviews) | 
| **Instructor-Led Training** | Not enough data | 7.7 (20 reviews) | 

#### Course Delivery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Learning Paths** | Not enough data | 8.2 (20 reviews) | 
| **Communication & Notifications** | Not enough data | 8.3 (20 reviews) | 
| **Assignment Scheduling** | Not enough data | 7.9 (20 reviews) | 

#### Course Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Gamification** | Not enough data | 7.5 (19 reviews) | 
| **Varied User Types** | Not enough data | 8.3 (19 reviews) | 
| **Certifications** | Not enough data | 8.8 (19 reviews) | 
| **Industry Compliance ** | Not enough data | 8.7 (19 reviews) | 

#### LMS Marketplace

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **E-Commerce** | Not enough data | 7.1 (19 reviews) | 
| **Course Marketplace** | Not enough data | 7.2 (19 reviews) | 
| **Subscriptions** | Not enough data | 6.9 (18 reviews) | 

#### Interface

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **White Labeling** | Not enough data | 8.2 (19 reviews) | 
| **Multilingual** | Not enough data | 8.1 (19 reviews) | 

#### Training & eLearning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Assessments and Practice** | Not enough data | 8.3 (75 reviews) | 
| **Content Delivery and Tracking** | Not enough data | 8.5 (87 reviews) | 
| **Content Creation** | Not enough data | 8.8 (189 reviews) | 
| **Customer Training** | Not enough data | 8.6 (65 reviews) | 
| **Manager Portals** | Not enough data | 7.8 (59 reviews) | 
| **Content Storage and Management** | Not enough data | 8.6 (75 reviews) | 
| **Content Libraries** | Not enough data | 8.5 (166 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (18 reviews) | 
| **AI Text-to-Image** | Not enough data | 7.5 (18 reviews) | 

#### Agentic AI - Corporate Learning Management Systems 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Readiness (formerly Brainshark)** | N/A | N/A |

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (15):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Bigtincan Readiness (formerly Brainshark) (3):** [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding), [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems), [Course Authoring Software](https://www.g2.com/categories/course-authoring)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Readiness (formerly Brainshark) | 
|---|---|---|
| **Small-Business** | 20.6% | 12.0% | 
| **Mid-Market** | 46.0% | 41.2% | 
| **Enterprise** | 33.4% | 46.8% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Bigtincan Readiness (formerly Brainshark)

- **Computer Software:** 12.0%
- **Information Technology and Services:** 9.8%
- **Insurance:** 8.1%
- **Hospital & Health Care:** 5.7%
- **Financial Services:** 5.2%
- **Medical Devices:** 4.5%
- **Pharmaceuticals:** 2.5%
- **Higher Education:** 2.4%
- **Marketing and Advertising:** 2.2%
- **Electrical/Electronic Manufacturing:** 1.9%
- **Other:** 45.8%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13894 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9696 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

### Alternatives to Bigtincan Readiness (formerly Brainshark)

- [Showpad](https://www.g2.com/products/showpad/reviews) — 4.6/5 stars (1909 reviews)
- [Allego](https://www.g2.com/products/allego/reviews) — 4.6/5 stars (695 reviews)
- [Mindtickle](https://www.g2.com/products/mindtickle/reviews) — 4.7/5 stars (2399 reviews)
- [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) — 4.6/5 stars (1803 reviews)
- [iSpring Suite](https://www.g2.com/products/ispring-suite/reviews) — 4.6/5 stars (853 reviews)
- [Articulate 360](https://www.g2.com/products/articulate-360/reviews) — 4.7/5 stars (786 reviews)
- [SalesHood](https://www.g2.com/products/saleshood/reviews) — 4.6/5 stars (827 reviews)
- [WorkRamp](https://www.g2.com/products/workramp/reviews) — 4.4/5 stars (622 reviews)
- [Litmos](https://www.g2.com/products/litmos/reviews) — 4.3/5 stars (698 reviews)
- [360Learning](https://www.g2.com/products/360learning/reviews) — 4.6/5 stars (621 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Bigtincan Readiness (formerly Brainshark)

- Title: [External training to benefit users?](https://www.g2.com/discussions/40453-external-training-to-benefit-users) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Jose, We do have external training available. In order to understand your specific requirements we'd like to connect you with our Director of Customer..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-bigtincan-readiness-formerly-brainshark)