# Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) vs CharityEngine Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Nonprofit Cloud excels in its **customization** capabilities, allowing organizations to tailor the platform to their specific fundraising needs. Users appreciate features that help keep tabs on donations and volunteers, making it a robust choice for nonprofits looking for flexibility.
- **Users say** that CharityEngine stands out for its **exceptional support** team, which is described as attentive and knowledgeable. Reviewers highlight the smooth implementation process and the team's readiness to assist with any issues, ensuring a seamless experience for users.
- **According to verified reviews** , Salesforce Nonprofit Cloud has a higher overall satisfaction score, indicating that users generally feel more positive about their experience with the platform. This is reflected in its ability to provide comprehensive features that support nonprofit fundraising and program management.
- **Reviewers mention** that CharityEngine allows users to quickly launch **email campaigns** , which is a significant advantage for organizations looking to engage donors efficiently. This ease of use in campaign management is a notable feature that appeals to many users.
- **Users highlight** that Salesforce Nonprofit Cloud offers a strong set of **reporting tools** , which are praised for their effectiveness in tracking donor interactions and fundraising efforts. This feature is particularly beneficial for organizations that rely on data-driven decision-making.
- **G2 reviewers note** that while CharityEngine has a higher star rating, the volume of recent reviews suggests that Salesforce Nonprofit Cloud may have a more established user base, providing a more reliable perspective on long-term usability and support.



| | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 87 | 60 | 
| **Largest Market Segment** | Small-Business (62.2% of reviews) | Small-Business (79.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

Pros:
- Customizability (2 reviews)
- Customization (2 reviews)

Cons:
- Confusing Terminology (1 reviews)
- Difficult Learning (1 reviews)

### CharityEngine

Pros:
- Customer Support (24 reviews)
- Staff Helpfulness (22 reviews)

Cons:
- Difficult Learning (8 reviews)
- Not User-Friendly (8 reviews)

---
## Ratings Comparison
| Rating | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
  | **Meets Requirements** | 8.0 (59 reviews) | 8.8 (55 reviews) | 
  | **Ease of Use** | 7.3 (61 reviews) | 7.6 (56 reviews) | 
  | **Ease of Setup** | 6.1 (41 reviews) | 7.3 (44 reviews) | 
  | **Ease of Admin** | 6.8 (41 reviews) | 8.2 (30 reviews) | 
  | **Quality of Support** | 7.5 (55 reviews) | 9.2 (55 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (44 reviews) | 9.6 (30 reviews) | 
  | **Product Direction (% positive)** | 8.3 (60 reviews) | 10.0 (55 reviews) | 

---
## Pricing

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### CharityEngine

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Best for smaller nonprofits who want to streamline their operations. Includes 5 Users, up to 25k contacts, and 100k emails per month.

Key Features:
- CRM & Donor Management​
- Custom Donation Forms​
- Built-in Payment Processing

[Browse all 3 editions](https://www.g2.com/products/charityengine-charityengine/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Fundraising

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 9.0/10 | 11 |
| **CharityEngine** | 8.8/10 | 22 |

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Reporting** | 9.1 (9 reviews) | 8.5 (21 reviews) | 
| **Interaction Tracking** | 9.3 (9 reviews) | 8.8 (20 reviews) | 
| **Automation** | 7.8 (6 reviews) | 8.9 (18 reviews) | 
| **Donor Profiles** | 9.0 (8 reviews) | 9.3 (19 reviews) | 

#### Fundraising

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Campaign Management** | 8.5 (8 reviews) | 8.6 (19 reviews) | 
| **Online Donation Portal** | 9.7 (6 reviews) | 9.0 (19 reviews) | 
| **Event Planning** | 9.0 (5 reviews) | 8.2 (18 reviews) | 
| **Recurring Donations** | 9.3 (5 reviews) | 8.9 (19 reviews) | 
| **Peer-to-peer Fundraising** | Not enough data | 8.1 (14 reviews) | 
| **Mobile Capabilities** | Not enough data | 8.9 (16 reviews) | 

#### Marketing

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Email Marketing** | 9.4 (6 reviews) | 9.1 (19 reviews) | 
| **Direct Mail Tools** | 9.3 (5 reviews) | 9.0 (14 reviews) | 

### Human Services

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.6/10 | 8 |
| **CharityEngine** | N/A | N/A |

#### Platform Basics

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Reporting** | 9.0 (8 reviews) | Not enough data | 
| **Interoperability** | 8.5 (8 reviews) | Not enough data | 
| **Performance** | 9.2 (8 reviews) | Not enough data | 

#### Case Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Client Intake** | 8.3 (7 reviews) | Not enough data | 
| **Outcome Measurement** | 8.6 (7 reviews) | Not enough data | 
| **Form Builder** | 8.1 (6 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Mobility** | 8.8 (8 reviews) | Not enough data | 
| **Messaging** | 8.1 (6 reviews) | Not enough data | 

#### Platform Data

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Dashboard** | 8.5 (8 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.3 (7 reviews) | Not enough data | 

### Donor Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.1/10 | 10 |
| **CharityEngine** | 8.7/10 | 24 |

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **User Dashboard** | 8.3 (9 reviews) | 9.0 (21 reviews) | 
| **Donor Profiles** | 7.7 (8 reviews) | 8.9 (22 reviews) | 
| **Reporting** | 8.0 (9 reviews) | 8.6 (22 reviews) | 
| **Templates** | 7.1 (7 reviews) | 8.4 (22 reviews) | 
| **Customization** | 8.9 (9 reviews) | 8.5 (22 reviews) | 

#### Donor Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Moves Management** | 8.1 (8 reviews) | 8.2 (17 reviews) | 
| **Pledge Tracking** | 8.1 (7 reviews) | 8.5 (16 reviews) | 
| **E-Document Storage** | 8.1 (9 reviews) | Feature Not Available | 
| **Acknowledgments & Communications** | 7.1 (7 reviews) | 9.1 (22 reviews) | 

#### Interoperability

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Event Tracking** | 8.3 (6 reviews) | 8.5 (19 reviews) | 
| **Gift Tracking** | 8.6 (7 reviews) | 9.0 (21 reviews) | 
| **Fund Accounting** | 8.3 (7 reviews) | 9.0 (17 reviews) | 

### Nonprofit CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 7.7/10 | 16 |
| **CharityEngine** | 8.4/10 | 52 |

#### Constituent Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Constituent Profiles** | 7.5 (14 reviews) ✓ Verified | 9.2 (38 reviews) | 
| **Online Portal** | 7.8 (10 reviews) ✓ Verified | 8.1 (34 reviews) | 
| **Donor Communications** | 7.2 (9 reviews) ✓ Verified | 9.4 (34 reviews) | 

#### Marketing Automation

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Email Marketing** | 6.7 (11 reviews) ✓ Verified | 8.5 (39 reviews) | 
| **Lead Management** | 7.6 (11 reviews) ✓ Verified | 8.4 (28 reviews) | 
| **Campaign Management** | 7.6 (12 reviews) ✓ Verified | 8.8 (32 reviews) | 
| **Marketing ROI Analytics** | 7.2 (9 reviews) ✓ Verified | 8.7 (29 reviews) | 

#### Workflow Automation

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Donor Prospecting** | 7.3 (10 reviews) ✓ Verified | 8.2 (32 reviews) | 
| **Data Entry** | 8.2 (13 reviews) ✓ Verified | 8.7 (41 reviews) | 
| **Task Delegation** | 8.8 (12 reviews) ✓ Verified | 7.7 (20 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Reporting** | 8.8 (12 reviews) ✓ Verified | 8.7 (40 reviews) | 
| **Dashboards** | 8.8 (12 reviews) ✓ Verified | 8.7 (36 reviews) | 
| **Automated Reports** | 8.3 (11 reviews) ✓ Verified | 8.8 (34 reviews) | 

#### Integrations

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Accounting** | 7.6 (9 reviews) ✓ Verified | 8.6 (30 reviews) | 
| **Fundraising** | 7.5 (12 reviews) ✓ Verified | 8.4 (37 reviews) | 
| **Grant Management** | 7.3 (10 reviews) ✓ Verified | 7.9 (25 reviews) | 
| **Sales POS** | 7.3 (8 reviews) ✓ Verified | 7.9 (23 reviews) | 

#### Agentic AI - Nonprofit CRM

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (16 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (17 reviews) | 

### Grant Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.2/10 | 9 |
| **CharityEngine** | N/A | N/A |

#### Proposal Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Form Building** | 8.6 (6 reviews) ✓ Verified | Not enough data | 
| **Review Tools** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Grantee Portal** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **Attachments** | 8.5 (8 reviews) ✓ Verified | Not enough data | 
| **Task Management** | 8.1 (8 reviews) ✓ Verified | Not enough data | 

#### Fund Tracking

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Disbursements** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Grant Allocations** | 8.1 (6 reviews) ✓ Verified | Not enough data | 
| **Email Notifications** | 7.9 (7 reviews) ✓ Verified | Not enough data | 

#### Impact & Outcomes

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Program Evaluation** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Data Analytics** | 8.1 (7 reviews) ✓ Verified | Not enough data | 
| **Ad Hoc Reporting** | 7.9 (8 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.9 (8 reviews) ✓ Verified | Not enough data | 

#### Grant Prospecting

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Funder Lists** | 8.1 (6 reviews) ✓ Verified | Not enough data | 
| **Automated Responses** | 8.3 (5 reviews) ✓ Verified | Not enough data | 

#### Compliance

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Eligibility Screening** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Auditing** | 8.1 (6 reviews) ✓ Verified | Not enough data | 

#### Integrations

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Fund Accounting** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Donor Management** | 8.6 (7 reviews) ✓ Verified | Not enough data | 

### Volunteer Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | N/A | N/A |
| **CharityEngine** | N/A | N/A |

#### Volunteer Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Opportunity Listings** | Not enough data | Not enough data | 
| **Volunteer Tracking** | Not enough data | Not enough data | 
| **Volunteer Scheduling** | Not enough data | Not enough data | 
| **Volunteer Profiles** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Engagement & Communication Tools

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Mass Messaging** | Not enough data | Not enough data | 
| **Donation Pages** | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Dashboards & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Donor Management Software](https://www.g2.com/categories/donor-management), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Fundraising Software](https://www.g2.com/categories/fundraising)

**Unique to Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) (3):** [Human Services Software](https://www.g2.com/categories/human-services), [Grant Management Software](https://www.g2.com/categories/grant-management), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | CharityEngine | 
|---|---|---|
| **Small-Business** | 62.2% | 79.7% | 
| **Mid-Market** | 32.9% | 20.3% | 
| **Enterprise** | 4.9% | 0% | 

### By Industry

#### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- **Non-Profit Organization Management:** 57.3%
- **Education Management:** 3.7%
- **Fund-Raising:** 3.7%
- **Individual & Family Services:** 3.7%
- **Hospital & Health Care:** 3.7%
- **Computer Software:** 2.4%
- **Information Technology and Services:** 2.4%
- **Higher Education:** 2.4%
- **Arts and Crafts:** 1.2%
- **Civic & Social Organization:** 1.2%
- **Other:** 18.3%

#### CharityEngine

- **Non-Profit Organization Management:** 75.9%
- **Fund-Raising:** 3.4%
- **Education Management:** 3.4%
- **Accounting:** 3.4%
- **Religious Institutions:** 1.7%
- **Political Organization:** 1.7%
- **Philanthropy:** 1.7%
- **Mental Health Care:** 1.7%
- **Higher Education:** 1.7%
- **Health, Wellness and Fitness:** 1.7%
- **Other:** 3.4%

---
## Alternatives

### Alternatives to Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (906 reviews)
- [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) — 4.2/5 stars (431 reviews)
- [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (283 reviews)
- [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews)
- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (565 reviews)
- [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (417 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4862 reviews)
- [Tessitura](https://www.g2.com/products/tessitura/reviews) — 3.8/5 stars (80 reviews)
- [Bonterra Apricot](https://www.g2.com/products/bonterra-apricot/reviews) — 4.4/5 stars (345 reviews)

### Alternatives to CharityEngine

- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (906 reviews)
- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (565 reviews)
- [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews)
- [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews)
- [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) — 4.2/5 stars (431 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (417 reviews)
- [Donorbox](https://www.g2.com/products/donorbox/reviews) — 4.6/5 stars (1498 reviews)
- [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2163 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4862 reviews)
- [Zeffy](https://www.g2.com/products/zeffy/reviews) — 4.9/5 stars (1042 reviews)

---
## Top Discussions

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- Title: [How can Salesforce help non profits?](https://www.g2.com/discussions/how-can-salesforce-help-non-profits) — 1 comment
  > **Top comment:** "Salesforce is an integrated platform that helps nonprofits expand their impact across the world. Salesforce makes the job of nonprofits easier, making better..."
- Title: [What's the next five year plan for Salesforce.org Nonprofit Cloud?](https://www.g2.com/discussions/what-s-the-next-five-year-plan-for-salesforce-org-nonprofit-cloud) — 1 comment, 1 upvote
  > **Top comment:** "Exactinside’s intuitively designed Nonprofit Cloud Consultant Nonprofit-Cloud-Consultant exam questions provide you the most simple way to get your target..."
- Title: [Do you think that Salesforce is a great tool but need a big improvement on its user interface?](https://www.g2.com/discussions/do-you-think-that-salesforce-is-a-great-tool-but-need-a-big-improvement-on-its-user-interface) — 1 comment, 1 upvote
  > **Top comment:** "Salesforce Classes in pune
Salesforce course in pune
Salesforce training in pune



Salesforce added native Backup and Restore feature
Salesforce has..."

### CharityEngine

- Title: [How much does Charity Engine cost?](https://www.g2.com/discussions/how-much-does-charity-engine-cost) — 1 comment *(includes official response)*
  > **Top comment:** "CharityEngine is a nonprofit CRM that offers every client a completely customized pricing package that's designed to eliminate your pain points, grows your..."
- Title: [What is Charity Engine software?](https://www.g2.com/discussions/what-is-charity-engine-software) — 1 comment *(includes official response)*
  > **Top comment:** "CharityEngine is an all-in-one CRM built for nonprofits. CharityEngine's complete fundraising and donor management platform allows nonprofits to centralize..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-charityengine-charityengine)