# Agentforce Health (formerly Salesforce Health Cloud) vs Weave Comparison --- ## AI Generated Summary - **G2 reviewers report** that Weave excels in user satisfaction, boasting a significantly higher overall rating compared to Salesforce Health Cloud. Users appreciate Weave's intuitive design and ease of use, with one reviewer highlighting how the platform is straightforward and easy to navigate. - **According to verified reviews** , Weave's implementation process is notably quick and user-friendly, with many users praising the seamless setup experience. In contrast, Salesforce Health Cloud has faced some criticism regarding its setup challenges, although it does offer a comprehensive package for managing patient profiles and health records. - **Users say** that Weave's customer support is highly responsive and effective, providing solutions to concerns promptly. This is a key advantage for users who rely on consistent support, while Salesforce Health Cloud's support quality, although decent, does not receive the same level of acclaim. - **Reviewers mention** that Weave's features, such as the call popping functionality, significantly enhance efficiency by allowing quick access to client information. Salesforce Health Cloud, while offering robust patient management features, does not have the same level of specialized tools that cater to immediate user needs. - **G2 reviewers highlight** that Weave's flexibility in communication, including the ability to send text and payment links, adds substantial value to daily operations. Salesforce Health Cloud, while strong in patient case management, lacks some of the modern communication features that users find essential in their workflows. - **According to recent user feedback** , Salesforce Health Cloud is praised for its scalability and integration capabilities, making it suitable for larger enterprises. However, Weave's focus on small businesses allows it to cater more effectively to the specific needs of that market segment, as reflected in its overwhelmingly positive reviews from small business users. | | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.6 out of 5 | | **Total Reviews** | 37 | 433 | | **Largest Market Segment** | Enterprise (44.1% of reviews) | Small-Business (93.1% of reviews) | | **Entry Level Price** | No pricing available | Starting at $199.00 1 Location Per Month | --- ## Top Pros & Cons ### Agentforce Health (formerly Salesforce Health Cloud) Pros: - Ease of Use (1 reviews) - Features (1 reviews) Cons: - Complex Interface (1 reviews) - Slow Loading (1 reviews) ### Weave Pros: - Ease of Use (87 reviews) - Communication (71 reviews) Cons: - Technical Issues (40 reviews) - Messaging Issues (22 reviews) --- ## Ratings Comparison | Rating | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Meets Requirements** | 7.9 (21 reviews) | 9.1 (342 reviews) | | **Ease of Use** | 7.8 (23 reviews) | 9.4 (351 reviews) | | **Ease of Setup** | 6.9 (8 reviews) | 9.1 (246 reviews) | | **Ease of Admin** | 7.5 (8 reviews) | 9.4 (207 reviews) | | **Quality of Support** | 7.9 (21 reviews) | 8.9 (338 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (9 reviews) | 9.2 (207 reviews) | | **Product Direction (% positive)** | 8.0 (23 reviews) | 9.6 (341 reviews) | --- ## Pricing ### Agentforce Health (formerly Salesforce Health Cloud) #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Weave #### Entry-Level Pricing Plan: Weave Price: Starting at $199.00 1 Location Per Month Key Features: - VOIP Phones - Bulk Texting - Phone Tree [Learn more about Weave](https://www.g2.com/products/weave-weave/reviews) #### Free Trial No --- ## Features Comparison By Category ### Interactive Patient Care Systems (IPC) | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Weave** | N/A | N/A | #### Interoperability | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Device Interfacing** | Not enough data | Not enough data | | **Care Communication** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | #### Patient Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Patient Portal** | Not enough data | Not enough data | | **Assessment** | Not enough data | Not enough data | | **Telehealth** | Not enough data | Not enough data | | **Educational Content** | Not enough data | Not enough data | ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | 9.2/10 | 7 | | **Weave** | 8.9/10 | 122 | #### Information Flow | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Patient Case Management** | 9.2 (6 reviews) | 8.9 (95 reviews) | | **Referrals Management** | 9.0 (5 reviews) | 8.2 (83 reviews) | | **Records Management** | 9.7 (6 reviews) | 8.4 (90 reviews) | #### Patient Experience | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Dashboards & Reporting** | 9.0 (5 reviews) | 8.8 (96 reviews) | | **Team Management** | 9.0 (5 reviews) | 9.1 (95 reviews) | | **Secure Communications** | 9.0 (5 reviews) | 9.5 (106 reviews) | | **Patient Experience Management** | 9.7 (5 reviews) | 9.4 (104 reviews) | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Weave** | 9.5/10 | 140 | #### Platform | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.5 (128 reviews) | | **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.6 (130 reviews) | | **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 9.2 (121 reviews) | | **Clinical Communication - HIPAA Compliance** | Not enough data | 9.4 (122 reviews) | | **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.7 (127 reviews) | | **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.6 (124 reviews) | | **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.5 (118 reviews) | | **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (118 reviews) | ### Patient Intake | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Weave** | 8.4/10 | 43 | #### Patient Convenience | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Tablets and Kiosks** | Not enough data | 7.7 (37 reviews) | | **Payment Collection** | Not enough data | 7.9 (38 reviews) | | **Form Workflow** | Not enough data | 8.9 (38 reviews) | | **Patient Check-in** | Not enough data | 8.6 (38 reviews) | | **Mobile Patient Intake** | Not enough data | 8.6 (37 reviews) | #### Administration | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Patient Data Transfer** | Not enough data | 8.8 (37 reviews) | | **HIPAA Compliance** | Not enough data | 9.4 (38 reviews) | | **Insurance Credentialing** | Not enough data | 7.6 (34 reviews) | | **ID Verification** | Not enough data | Feature Not Available | | **Appointment Scheduler Integration** | Not enough data | 7.8 (35 reviews) | | **E-Signature** | Not enough data | 8.7 (36 reviews) | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Weave** | 8.9/10 | 144 | #### Patient-Centered Functions | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Online Presence Management** | Not enough data | 8.4 (104 reviews) | | **Patient Feedback Management** | Not enough data | 8.9 (121 reviews) | | **Patient Portal** | Not enough data | Feature Not Available | | **Patient Communications** | Not enough data | 9.6 (134 reviews) | | **Integration with Wearables** | Not enough data | Feature Not Available | #### Operations | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Workflow Management** | Not enough data | 9.4 (121 reviews) | | **Interoperability** | Not enough data | 9.0 (115 reviews) | | **Digital Intake Forms** | Not enough data | 8.4 (103 reviews) | | **Engagement Measuring** | Not enough data | 9.0 (110 reviews) | | **Patient Satisfaction Management** | Not enough data | 9.2 (121 reviews) | | **EHR Integration** | Not enough data | 8.4 (104 reviews) | | **IPC Systems Integration** | Not enough data | Feature Not Available | #### Generative AI | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **AI Text Summarization** | Not enough data | Feature Not Available | ### Medical Spa | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Weave** | 9.5/10 | 15 | #### Business Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Inventory Management** | Not enough data | Feature Not Available | | **Merchant Services** | Not enough data | 9.2 (10 reviews) | | **Appointment Scheduling** | Not enough data | 8.8 (11 reviews) | | **Employee Management** | Not enough data | Feature Not Available | #### Marketing | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Client Communications** | Not enough data | 9.3 (12 reviews) | | **Loyalty Management** | Not enough data | Feature Not Available | | **CRM** | Not enough data | 8.9 (9 reviews) | #### Practice Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Patient Records** | Not enough data | 8.1 (9 reviews) | | **Photo Management** | Not enough data | 7.0 (10 reviews) | | **E-Prescribing and Lab Orders** | Not enough data | Feature Not Available | | **Patient Portal** | Not enough data | Feature Not Available | | **Insurance Billing** | Not enough data | 8.0 (9 reviews) | #### Platform Tools | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Reporting and Analytics** | Not enough data | 8.1 (9 reviews) | | **Healthtech Integrations** | Not enough data | 8.3 (10 reviews) | | **Mobile App** | Not enough data | 9.4 (11 reviews) | ### Veterinary Practice Management | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Weave** | N/A | N/A | #### Agentic AI - Veterinary Practice Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **Weave** | N/A | N/A | #### Patient Communication & Engagement | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Not enough data | Not enough data | #### Operational Intelligence & Integration | Feature | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Predictive No-Show Analytics** | Not enough data | Not enough data | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Unique to Agentforce Health (formerly Salesforce Health Cloud) (1):** [Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc) **Unique to Weave (8):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Medical Spa Software](https://www.g2.com/categories/medical-spa), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Veterinary Practice Management Software](https://www.g2.com/categories/veterinary-practice-management), [Other Dental Software](https://www.g2.com/categories/other-dental), [Optometry Software](https://www.g2.com/categories/optometry), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Health (formerly Salesforce Health Cloud) | Weave | |---|---|---| | **Small-Business** | 23.5% | 93.1% | | **Mid-Market** | 32.4% | 6.6% | | **Enterprise** | 44.1% | 0.2% | ### By Industry #### Agentforce Health (formerly Salesforce Health Cloud) - **Hospital & Health Care:** 63.6% - **Information Technology and Services:** 9.1% - **Health, Wellness and Fitness:** 9.1% - **Computer Software:** 9.1% - **Marketing and Advertising:** 3.0% - **Facilities Services:** 3.0% - **Electrical/Electronic Manufacturing:** 3.0% #### Weave - **Medical Practice:** 34.7% - **Hospital & Health Care:** 25.6% - **Health, Wellness and Fitness:** 20.7% - **Veterinary:** 8.1% - **Accounting:** 1.2% - **Alternative Medicine:** 1.2% - **Consumer Services:** 1.0% - **Medical Devices:** 0.7% - **Retail:** 0.5% - **Computer Software:** 0.5% - **Other:** 5.7% --- ## Alternatives ### Alternatives to Agentforce Health (formerly Salesforce Health Cloud) - [MyChart](https://www.g2.com/products/mychart/reviews) — 4.4/5 stars (39 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (345 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (362 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4199 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (596 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (314 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews) - [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) — 4.7/5 stars (294 reviews) ### Alternatives to Weave - [Demandforce](https://www.g2.com/products/demandforce/reviews) — 3.4/5 stars (29 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) — 4.7/5 stars (138 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (345 reviews) - [NexHealth](https://www.g2.com/products/nexhealth/reviews) — 4.8/5 stars (131 reviews) - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) — 4.0/5 stars (406 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4199 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (596 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (606 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) — 4.6/5 stars (393 reviews) --- ## Top Discussions ### Agentforce Health (formerly Salesforce Health Cloud) No discussions available for this product. ### Weave - Title: [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) — 2 comments > **Top comment:** "Yes" - Title: [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) — 2 comments > **Top comment:** "N/A" - Title: [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) — 2 comments > **Top comment:** "They are messaging resource for our dental office. We can easily correspond with our patients as well as send them links to digital forms. Patients can..." - Title: [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) — 2 comments > **Top comment:** "The app can be used at dental offices. " - Title: [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) — 1 comment, 1 upvote > **Top comment:** "Hi Jana! Thank you for asking this question. My name is Jasmine and I'm a Research Analyst at G2. One of my main areas of focus is health care, and I strive..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-weave-weave)