# Agentforce Health (formerly Salesforce Health Cloud) vs ModMed Comparison --- ## AI Generated Summary - **G2 reviewers report** that ModMed excels in user-friendliness, with many users highlighting its intuitive interface and ease of navigation. One user mentioned, "ModMed is very easy to use and simple to navigate," which contributes to a smoother daily workflow compared to Agentforce Health. - **Users say** that Agentforce Health's standout feature is its "Patient 360" view, which provides a comprehensive overview of patient data. Reviewers appreciate the out-of-the-box Care Observations data model, which allows for effective tracking of vital signs, making it a strong choice for those focused on detailed patient management. - **According to verified reviews** , ModMed's implementation process is notably quick and efficient, with users praising its fast setup. This contrasts with Agentforce Health, where some users have reported challenges during the setup phase, indicating a potential hurdle for new users. - **Reviewers mention** that ModMed's patient portal enhances engagement, allowing patients to connect easily with healthcare providers. This feature is particularly appreciated for its accessibility, making it a favorite among small business users who prioritize patient interaction. - **G2 reviewers highlight** that Agentforce Health is scalable and integrates well with other applications, which is a significant advantage for larger enterprises looking for customizable solutions. However, this flexibility may come at the cost of a steeper learning curve for some users. - **Users report** that ModMed's support quality is consistently high, with many praising the responsiveness and helpfulness of the support team. In contrast, while Agentforce Health also receives positive feedback for support, it does not match the level of satisfaction reported for ModMed, which could influence user experience during critical times. | | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | | **Total Reviews** | 36 | 361 | | **Largest Market Segment** | Enterprise (45.5% of reviews) | Small-Business (60.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Agentforce Health (formerly Salesforce Health Cloud) Pros: - Ease of Use (1 reviews) - Features (1 reviews) Cons: - Complex Interface (1 reviews) - Slow Loading (1 reviews) ### ModMed Pros: - Ease of Use (166 reviews) - Efficiency (121 reviews) Cons: - Poor System Functionality (27 reviews) - Missing Features (26 reviews) --- ## Ratings Comparison | Rating | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Meets Requirements** | 7.9 (21 reviews) | 9.1 (109 reviews) | | **Ease of Use** | 7.8 (23 reviews) | 9.0 (193 reviews) | | **Ease of Setup** | 6.9 (8 reviews) | 8.5 (152 reviews) | | **Ease of Admin** | 7.5 (8 reviews) | 8.3 (30 reviews) | | **Quality of Support** | 7.9 (21 reviews) | 8.7 (106 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (9 reviews) | 8.8 (30 reviews) | | **Product Direction (% positive)** | 8.0 (23 reviews) | 9.8 (100 reviews) | --- ## Pricing ### Agentforce Health (formerly Salesforce Health Cloud) #### Entry-Level Pricing No pricing available #### Free Trial Yes ### ModMed #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Clinical Communication and Collaboration | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | N/A | N/A | #### Collaboration | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Modules** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | #### Communication | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Security** | Not enough data | Not enough data | | **Health Care Messages** | Not enough data | Not enough data | | **Alarms** | Not enough data | Not enough data | | **Messaging** | Not enough data | Not enough data | | **Telephone** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | #### Patient Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Staff Scheduling** | Not enough data | Not enough data | | **Patient Retention** | Not enough data | Not enough data | | **CDI (Clinical Document Improvement)** | Not enough data | Not enough data | #### Operations | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Correspondance Variety** | Not enough data | Not enough data | | **Data Sharing** | Not enough data | Not enough data | | **Cross Platform Support** | Not enough data | Not enough data | | **Routing** | Not enough data | Not enough data | | **Health Care IT Integration** | Not enough data | Not enough data | | **Analytics and Reporting** | Not enough data | Not enough data | | **Messaging Security** | Not enough data | Not enough data | ### Interactive Patient Care Systems (IPC) | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | N/A | N/A | #### Interoperability | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Device Interfacing** | Not enough data | Not enough data | | **Care Communication** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | #### Patient Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Patient Portal** | Not enough data | Not enough data | | **Assessment** | Not enough data | Not enough data | | **Telehealth** | Not enough data | Not enough data | | **Educational Content** | Not enough data | Not enough data | ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | 9.2/10 | 7 | | **ModMed** | N/A | N/A | #### Information Flow | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Patient Case Management** | 9.2 (6 reviews) | Not enough data | | **Referrals Management** | 9.0 (5 reviews) | Not enough data | | **Records Management** | 9.7 (6 reviews) | Not enough data | #### Patient Experience | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Dashboards & Reporting** | 9.0 (5 reviews) | Not enough data | | **Team Management** | 9.0 (5 reviews) | Not enough data | | **Secure Communications** | 9.0 (5 reviews) | Not enough data | | **Patient Experience Management** | 9.7 (5 reviews) | Not enough data | ### Revenue Cycle Management | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | 8.4/10 | 23 | #### Clinical | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Compliance - Revenue Cycle Management (RCM)** | Not enough data | 8.9 (18 reviews) | | **Software Integrations - Revenue Cycle Management (RCM)** | Not enough data | 9.1 (21 reviews) | | **Task Automation - Revenue Cycle Management (RCM)** | Not enough data | 8.2 (19 reviews) | #### Financial | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Billing Automation - Revenue Cycle Management (RCM)** | Not enough data | 8.2 (19 reviews) | | **Clearinghouse Integration - Revenue Cycle Management (RCM)** | Not enough data | 8.1 (17 reviews) | | **Claims Management - Revenue Cycle Management (RCM)** | Not enough data | 7.8 (17 reviews) | ### Clinical Documentation | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | N/A | N/A | #### Operations | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Workflow Optimization - Clinical Documentation** | Not enough data | Not enough data | | **EHR Integration - Clinical Documentation** | Not enough data | Not enough data | | **Clinical Communication - Clinical Documentation** | Not enough data | Not enough data | | **Transcription Automation - Clinical Documentation** | Not enough data | Not enough data | | **CDI Training - Clinical Documentation** | Not enough data | Not enough data | | **Clinical Data Exchange - Clinical Documentation** | Not enough data | Not enough data | | **Document Access - Clinical Documentation** | Not enough data | Not enough data | | **Digitization - Clinical Documentation** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Medical Transcription | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | N/A | N/A | #### Voice | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Dictation** | Not enough data | Not enough data | | **Voice Files** | Not enough data | Not enough data | | **Language and Learning Technology** | Not enough data | Not enough data | #### Transcript | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Synchronous Text Editing** | Not enough data | Not enough data | | **Transcription Review** | Not enough data | Not enough data | | **EHR Import** | Not enough data | Not enough data | | **Interactive Editing** | Not enough data | Not enough data | | **Medical Terminology Database** | Not enough data | Not enough data | ### EHR | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | 9.0/10 | 66 | #### Clinical Workflow Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Multiple Medical Provider Access** | Not enough data | 9.4 (55 reviews) | | **Ancillary Care Provider Access** | Not enough data | 8.4 (43 reviews) | | **Meaningful Use Reporting** | Not enough data | 9.0 (51 reviews) | | **Clinical Documentation** | Not enough data | 9.3 (56 reviews) | #### Patient Health Information Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **ePHI Storage** | Not enough data | 9.2 (52 reviews) | | **Interoperability** | Not enough data | 9.0 (50 reviews) | | **Patient Workflow Management** | Not enough data | 9.0 (56 reviews) | #### Agentic AI - EHR | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | 8.3/10 | 24 | #### Patient-Centered Functions | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Online Presence Management** | Not enough data | 8.8 (23 reviews) | | **Patient Feedback Management** | Not enough data | 8.3 (22 reviews) | | **Patient Portal** | Not enough data | 7.7 (23 reviews) | | **Patient Communications** | Not enough data | 8.0 (22 reviews) | | **Integration with Wearables** | Not enough data | 7.6 (21 reviews) | #### Operations | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Workflow Management** | Not enough data | 8.3 (23 reviews) | | **Interoperability** | Not enough data | 8.8 (23 reviews) | | **Digital Intake Forms** | Not enough data | 8.8 (22 reviews) | | **Engagement Measuring** | Not enough data | 8.2 (22 reviews) | | **Patient Satisfaction Management** | Not enough data | 7.9 (23 reviews) | | **EHR Integration** | Not enough data | 8.9 (22 reviews) | | **IPC Systems Integration** | Not enough data | 8.7 (21 reviews) | #### Generative AI | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **AI Text Summarization** | Not enough data | 7.9 (11 reviews) | ### Medical Practice Management | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | 8.9/10 | 43 | #### Operations Management | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Administrative Processes** | Not enough data | 9.0 (34 reviews) | | **Back Office Processes** | Not enough data | 8.9 (33 reviews) | | **Workflow Coordination** | Not enough data | 8.9 (35 reviews) | | **Practice Specialty Support** | Not enough data | 8.6 (30 reviews) | #### Added Efficiencies | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Integration with EHRs** | Not enough data | 9.1 (27 reviews) | | **Compliance** | Not enough data | 9.1 (26 reviews) | | **Integration with Billing Software** | Not enough data | 8.8 (25 reviews) | | **Patient Information Management** | Not enough data | 8.8 (30 reviews) | ### Telemedicine | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | 9.1/10 | 11 | #### Technology | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Telecommunications** | Not enough data | 8.8 (11 reviews) | | **Low Bandwidth Support** | Not enough data | 8.3 (11 reviews) | | **EHR Integration** | Not enough data | 9.2 (11 reviews) | #### Administration | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Practice Branding** | Not enough data | 9.1 (11 reviews) | | **Practice Specific** | Not enough data | 9.5 (11 reviews) | | **Charting And Documentation** | Not enough data | 8.8 (11 reviews) | #### Compliance | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **HIPAA Compliance** | Not enough data | 9.5 (11 reviews) | | **State Regulation Compliance** | Not enough data | 9.5 (11 reviews) | ### Medical Coding | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | N/A | N/A | #### Computer-Assisted Coding - Medical Coding | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Auto Coding** | Not enough data | Not enough data | | **Codebase Updates** | Not enough data | Not enough data | | **Code Lookup** | Not enough data | Not enough data | | **Error Checking** | Not enough data | Not enough data | | **AI Assistance** | Not enough data | Not enough data | #### Admin and Tech Workflows - Medical Coding | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Compliance Control** | Not enough data | Not enough data | | **Reporting & Auditing** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | ### Medical Billing | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | N/A | N/A | #### Agentic AI - Medical Billing | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | ### Ambient AI Scribe Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A | | **ModMed** | N/A | N/A | #### AI & Automation | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Medical Terminology Recognition** | Not enough data | Not enough data | | **Contextual Summarization** | Not enough data | Not enough data | | **Continuous Learning & Personalization** | Not enough data | Not enough data | #### Clinical Documentation | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Specialty-Specific Note Templates** | Not enough data | Not enough data | | **Conversation Capture & Clinical Note Generation** | Not enough data | Not enough data | #### Compliance & Security | Feature | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Audit Trails** | Not enough data | Not enough data | | **Consent Management** | Not enough data | Not enough data | | **HIPAA-Compliant Data Handling** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Unique to Agentforce Health (formerly Salesforce Health Cloud) (2):** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc) **Unique to ModMed (10):** [Medical Transcription Software](https://www.g2.com/categories/medical-transcription), [Ambient AI Scribe Platforms Software](https://www.g2.com/categories/ambient-ai-scribe-platforms), [EHR Software](https://www.g2.com/categories/ehr), [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management), [Clinical Documentation Software](https://www.g2.com/categories/clinical-documentation), [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration), [Medical Billing Software](https://www.g2.com/categories/medical-billing), [Medical Coding Software](https://www.g2.com/categories/medical-coding), [Telemedicine Software](https://www.g2.com/categories/telemedicine) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Health (formerly Salesforce Health Cloud) | ModMed | |---|---|---| | **Small-Business** | 21.2% | 60.1% | | **Mid-Market** | 33.3% | 37.0% | | **Enterprise** | 45.5% | 2.9% | ### By Industry #### Agentforce Health (formerly Salesforce Health Cloud) - **Hospital & Health Care:** 63.6% - **Information Technology and Services:** 9.1% - **Health, Wellness and Fitness:** 9.1% - **Computer Software:** 9.1% - **Marketing and Advertising:** 3.0% - **Facilities Services:** 3.0% - **Electrical/Electronic Manufacturing:** 3.0% #### ModMed - **Medical Practice:** 58.2% - **Hospital & Health Care:** 24.3% - **Health, Wellness and Fitness:** 6.3% - **Accounting:** 4.5% - **Alternative Medicine:** 1.1% - **Cosmetics:** 0.7% - **Financial Services:** 0.7% - **Plastics:** 0.7% - **Government Administration:** 0.4% - **Medical Devices:** 0.4% - **Other:** 2.6% --- ## Alternatives ### Alternatives to Agentforce Health (formerly Salesforce Health Cloud) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [MyChart](https://www.g2.com/products/mychart/reviews) — 4.4/5 stars (39 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (344 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (596 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (313 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews) - [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) — 4.7/5 stars (294 reviews) ### Alternatives to ModMed - [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (938 reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) — 3.7/5 stars (172 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (596 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) — 3.4/5 stars (112 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (313 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (259 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (344 reviews) --- ## Top Discussions ### Agentforce Health (formerly Salesforce Health Cloud) No discussions available for this product. ### ModMed - Title: [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) — 1 comment > **Top comment:** "We are currently using Mod Med for our EMR" - Title: [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) — 1 comment > **Top comment:** "It is an automated billing service with limited customer service." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-modmed)