# Agentforce Field Service (formerly Salesforce Field Service) vs Zoho FSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in its ability to transform business operations, with users highlighting features like autonomous dispatch and triage that allow the software to proactively address issues before human intervention is needed. This capability significantly enhances operational efficiency.
- **Users say** that Zoho FSM stands out for its customization options, allowing businesses to tailor the platform to their specific needs. Reviewers appreciate the convenience of integrating additional tools through endpoints, making it a flexible choice for diverse field service requirements.
- **According to verified reviews** , Agentforce Field Service has a higher overall satisfaction rating, reflecting its robust performance in managing ground operations. Users note that it has greatly reduced inconsistencies and improved customer service, making it a reliable choice for mid-market companies.
- **Reviewers mention** that while Zoho FSM is user-friendly and intuitive, it may not match the comprehensive capabilities of Agentforce Field Service in terms of advanced features. Users have praised Zoho for its ease of scheduling and time tracking, but some feel it lacks the depth needed for larger operations.
- **G2 reviewers highlight** that both platforms offer quality support, but Agentforce Field Service has a slight edge in user feedback regarding its overall partnership in business operations. Users appreciate the proactive support and guidance provided, which enhances their experience with the software.
- **Users report** that while Zoho FSM is free and appealing for small businesses, Agentforce Field Service's investment is justified by its extensive features and higher satisfaction ratings. This makes it a preferred choice for mid-market companies looking for a comprehensive field service management solution.



| | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,048 | 10 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (60.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Free 30 Appointments per month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Zoho FSM

Pros:
- Ease of Use (3 reviews)
- Easy Integration (2 reviews)

Cons:
- Customization Difficulties (2 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 9.0 (10 reviews) | 
  | **Ease of Use** | 8.4 (788 reviews) | 8.7 (10 reviews) | 
  | **Ease of Setup** | 7.8 (656 reviews) | 8.5 (8 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.0 (5 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.5 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.3 (5 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Zoho FSM

#### Entry-Level Pricing

Plan: Free

Price: Free 30 Appointments per month

Key Features:
- Contact Management
- Work Order Management
- Dispatch Console

[Browse all 4 editions](https://www.g2.com/products/zoho-fsm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **Zoho FSM** | 8.6/10 | 10 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **AI Text Summarization** | 7.9 (154 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.8 (7 reviews) | 
| **Dispatch** | 8.6 (290 reviews) | 9.8 (7 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.6 (8 reviews) | 
| **Booking** | 8.4 (270 reviews) | 9.0 (7 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Location** | Feature Not Available | 8.6 (7 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.9 (7 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 6.4 (7 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.6 (7 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 6.7 (7 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.8 (8 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.3 (7 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 9.5 (7 reviews) | 
| **CRM Integrations** | 8.7 (244 reviews) | 9.8 (8 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (71 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Zoho FSM | 
|---|---|---|
| **Small-Business** | 21.7% | 60.0% | 
| **Mid-Market** | 42.7% | 20.0% | 
| **Enterprise** | 35.6% | 20.0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.2%
- **Manufacturing:** 7.9%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### Zoho FSM

- **Information Technology and Services:** 30.0%
- **Manufacturing:** 10.0%
- **Media Production:** 10.0%
- **Hospitality:** 10.0%
- **Facilities Services:** 10.0%
- **Education Management:** 10.0%
- **Airlines/Aviation:** 10.0%
- **Accounting:** 10.0%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)

### Alternatives to Zoho FSM

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4901 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5389 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (964 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1620 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Zoho FSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-zoho-fsm)