# Agentforce Field Service (formerly Salesforce Field Service) vs SAP Field Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that **Agentforce Field Service** excels in its ability to transform business operations, with users highlighting its autonomous dispatch and triage capabilities that allow the system to proactively address issues before human intervention is needed. This feature significantly enhances efficiency and reduces response times.
- **Users say** that **SAP Field Service Management** offers impressive real-time scheduling and mobile access for technicians, which boosts field efficiency. Reviewers appreciate how this functionality aids in faster technician dispatching, ultimately improving response times and visibility.
- **According to verified reviews** , **Agentforce Field Service** has a strong focus on operational management, with users noting that it has greatly improved the management of ground operations and reduced inconsistencies, leading to better overall customer service.
- **Reviewers mention** that while **SAP Field Service Management** provides a flexible user experience with customizable workflows and forms, some users find it challenging to configure the system to meet their specific needs, which can hinder its effectiveness in certain scenarios.
- **G2 reviewers highlight** that **SAP Field Service Management** scores well in ease of setup, with many users appreciating the intuitive onboarding process that helps them get started quickly. In contrast, **Agentforce Field Service** has received mixed feedback regarding its setup, with some users finding it less straightforward.
- **Users report** that both products offer quality support, but **SAP Field Service Management** stands out with a slightly higher score in this area, indicating that users feel well-supported in their day-to-day operations, which is crucial for maintaining service quality.



| | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,048 | 73 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Enterprise (40.7% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### SAP Field Service Management

Pros:
- Ease of Use (18 reviews)
- Real-Time Data (17 reviews)

Cons:
- Learning Curve (18 reviews)
- Improvement Needed (14 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.8 (40 reviews) | 
  | **Ease of Use** | 8.4 (788 reviews) | 8.2 (41 reviews) | 
  | **Ease of Setup** | 7.8 (656 reviews) | 8.3 (30 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.6 (6 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.4 (36 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.0 (7 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.5 (39 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### SAP Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **SAP Field Service Management** | 8.7/10 | 36 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **AI Text Summarization** | 7.9 (154 reviews) | 8.6 (17 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 8.4 (15 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.2 (24 reviews) | 
| **Dispatch** | 8.6 (290 reviews) | 8.9 (20 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.9 (23 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.5 (19 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Location** | Feature Not Available | 9.3 (22 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 9.1 (24 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.4 (18 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.4 (17 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.9 (21 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.9 (20 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.6 (18 reviews) | 
| **Billing & Invoicing** | 8.2 (224 reviews) | 8.9 (19 reviews) | 
| **CRM Integrations** | 8.7 (244 reviews) | 8.5 (22 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (77 reviews) | 8.2 (10 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 8.3 (10 reviews) | 
| **Proactive Assistance** | 8.3 (71 reviews) | 8.7 (10 reviews) | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Small-Business** | 21.7% | 22.2% | 
| **Mid-Market** | 42.7% | 37.0% | 
| **Enterprise** | 35.6% | 40.7% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.2%
- **Manufacturing:** 7.9%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### SAP Field Service Management

- **Computer Software:** 11.6%
- **Logistics and Supply Chain:** 9.3%
- **Accounting:** 7.0%
- **Construction:** 7.0%
- **Information Technology and Services:** 7.0%
- **Chemicals:** 4.7%
- **Manufacturing:** 4.7%
- **Airlines/Aviation:** 2.3%
- **Apparel & Fashion:** 2.3%
- **Architecture & Planning:** 2.3%
- **Other:** 41.9%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)

### Alternatives to SAP Field Service Management

- [Oracle Field Service](https://www.g2.com/products/oracle-field-service/reviews) — 3.9/5 stars (23 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [VISITOUR](https://www.g2.com/products/visitour/reviews) — 4.5/5 stars (1 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4902 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5392 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1626 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### SAP Field Service Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-sap-field-service-management)