# Agentforce Field Service (formerly Salesforce Field Service) vs Repair-CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Repair-CRM. Users appreciate its ability to transform business operations, with one reviewer noting how it has improved management of ground operations and customer service.
- **Users say** that Agentforce Field Service offers advanced features like autonomous dispatch and triage, which allow the system to proactively address issues before human intervention is needed. This capability is a standout compared to Repair-CRM, which, while user-friendly, lacks such sophisticated automation.
- **Reviewers mention** that the implementation process for Agentforce Field Service can be more complex, with some users highlighting challenges in configuration. In contrast, Repair-CRM is praised for its quick setup and ease of use, making it a favorable option for small businesses looking for straightforward solutions.
- **According to verified reviews** , Agentforce Field Service has a robust feature set that includes effective management tools for dispatch and scheduling, which users find invaluable. However, Repair-CRM shines in its simplicity, allowing technicians to easily create work orders and track maintenance on-site, which is particularly beneficial for smaller teams.
- **Users highlight** that while Agentforce Field Service has a wealth of features, it may require more training and support to fully leverage its capabilities. In contrast, Repair-CRM is noted for its intuitive interface, enabling technicians to quickly add photos and signatures to work orders, streamlining the process significantly.
- **Reviewers indicate** that Agentforce Field Service has a strong market presence and is particularly well-suited for mid-market companies, while Repair-CRM caters effectively to small businesses. This distinction is crucial for buyers to consider based on their company size and operational needs.



| | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 5.0 out of 5 | 
| **Total Reviews** | 1,048 | 10 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (90.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | $19.00 Per Month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Repair-CRM

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 10.0 (9 reviews) | 
  | **Ease of Use** | 8.4 (788 reviews) | 10.0 (9 reviews) | 
  | **Ease of Setup** | 7.8 (656 reviews) | 10.0 (8 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 10.0 (8 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 10.0 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 10.0 (8 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 10.0 (9 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Repair-CRM

#### Entry-Level Pricing

Plan: Starter Plan

Price: $19.00 Per Month

Description: All Field Service functions included
for 1 user

Key Features:
- Scheduling & Dispatching Jobs
- Customer management with Asset tracking
- Inventory management

[Browse all 5 editions](https://www.g2.com/products/repair-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **Repair-CRM** | 10.0/10 | 9 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
| **AI Text Summarization** | 7.9 (154 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 10.0 (9 reviews) | 
| **Dispatch** | 8.6 (290 reviews) | 10.0 (9 reviews) | 
| **Roles** | 8.6 (278 reviews) | 10.0 (9 reviews) | 
| **Booking** | 8.4 (270 reviews) | 10.0 (7 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
| **Location** | Feature Not Available | 10.0 (9 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 10.0 (6 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 10.0 (8 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 10.0 (7 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 10.0 (7 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 10.0 (9 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 10.0 (7 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | Not enough data | 
| **CRM Integrations** | 8.7 (244 reviews) | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (71 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Repair-CRM | 
|---|---|---|
| **Small-Business** | 21.7% | 90.0% | 
| **Mid-Market** | 42.7% | 10.0% | 
| **Enterprise** | 35.6% | 0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.2%
- **Manufacturing:** 7.9%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### Repair-CRM

- **Retail:** 20.0%
- **Mechanical or Industrial Engineering:** 20.0%
- **Consumer Services:** 20.0%
- **Automotive:** 20.0%
- **Packaging and Containers:** 10.0%
- **Machinery:** 10.0%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)

### Alternatives to Repair-CRM

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.4/5 stars (431 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5389 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4901 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Repair-CRM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-repair-crm)